The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Ver mais
A empresa respondeu
The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... Ver mais
A empresa respondeu
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercado de materiais de construção
- Loja self-service
- Loja de bricolage, casa e jardim
- Plataforma de comércio online
- Empresa de remodelações
Escrito pela empresa
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Informações de contacto
4,7
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Excellent service and fast turnaround…
Excellent service and fast turnaround of order. Also delivered with care.
5 de setembro de 2025
Resposta da Plane & Simple
Hi Neil,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Really impressed with you guys
5 de setembro de 2025
Resposta da Plane & Simple
Hi Kathleen,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Easy to order and good prices
Easy to order and good prices. To top that the delivery driver was brilliant and dropped order in a good place.
3 de setembro de 2025
Resposta da Plane & Simple
Hi,
Thank you so much for your kind review.
It's great to hear that you've had a positive experience shopping with us. It's always lovely to hear that our delivery drivers have provided the best possible service.
Happy DIYing!
Team Plane & Simple
My order was delivered in three days as promised. It was perfect.
My order was delivered in three day
21 de agosto de 2025
Resposta da Plane & Simple
Hi Thomas,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Such an easy way to get all the timber…
Such an easy way to get all the timber I needed to the exact specifications I wanted. Delivery guy was super and really friendly. Got everything delivered nice and early. Cannot fault the company and so they get 5 stars.
1 de setembro de 2025
Resposta da Plane & Simple
Hi Ross,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
I have made a previous review but…
I have made a previous review but ticked the stars incorrectly.
We received excellent service from Plane & Simple.
The website was so easy to use and the stone was delivered within 3 working days from order.
12 de setembro de 2025
Opinião espontânea
Resposta da Plane & Simple
Hi Bernice,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Delivered in full on time
26 de agosto de 2025
Resposta da Plane & Simple
Hi Tom,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
All goods delivered on day and time…
All goods delivered on day and time agreed. Everything was accounted for and in good condition.
27 de agosto de 2025
Resposta da Plane & Simple
Hi,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Third order from Plane &Simple
Third order from Plane &Simple. Can’t fault anything! Communication excellent & the suppliers are first class. Prices are good too.
24 de agosto de 2025
Resposta da Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Supporting Local Companies at a great price…
This internet based company arranged for a local company to deliver very good value sleepers and fence posts in a very quick tim
25 de agosto de 2025
Resposta da Plane & Simple
Hi David,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Clair,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Richard,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Stuart,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Adam,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Good price and quick delivery.
21 de agosto de 2025
Resposta da Plane & Simple
Hi Ali,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Driver nearly dropped best price timber on wrong…
Driver nearly dropped timber on wrong drive even after being given clear instructions where to leave it my neighbour stopped him just in time!
Very good price sleepers though and would buy again
9 de agosto de 2025
Resposta da Plane & Simple
Hi Joanne,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience, we have flagged this with the merchant partner who provided your products.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Kindest Regards,
Plane & Simple
Resposta da Plane & Simple
Hi Mike,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Wrong sizes and substandard quality
Wrong sizes and substandard quality
28 de agosto de 2025
Opinião espontânea
Resposta da Plane & Simple
Hi Tukaram,
Thank you for your emails and for taking the time to provide us with your feedback. It was great to have the opportunity to discuss your experience with you and I appreciate your comments.
Having investigated this further with yourself and the merchant you placed the order with, as we'd explained in our initial email contact, unfortunately due to the items being used and worked on the merchant is unable to replace the delivered goods. Any damages or issues should be reported immediately upon receipt or within 7 days of receiving and before installed.
Thanks again for shopping at Plane & Simple, we hope to see you again soon!
Kindest Regards,
Team Plane & Simple.
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