Generally, Vanguard were fine, but they delayed proceedings. They delayed things as they hadn’t received certain documents, but they didn’t tell anyone they didn’t have said documents until I chased u... Ver mais
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Generally, Vanguard were fine, but they delayed proceedings. They delayed things as they hadn’t received certain documents, but they didn’t tell anyone they didn’t have said documents until I chased u... Ver mais
A empresa respondeu
I’ve put average as they did get my case approved but the communication was not great, they didn’t tell me my creditors would like to see pay slips every 3 months, after approval I have not had much... Ver mais
A empresa respondeu
Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult mo... Ver mais
A empresa respondeu
Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strate... Ver mais
Here at vanguard we believe everyone is entitled to a certain standard of living. Each & everyone of our staff work hard everyday to help as many of our customers have the best possible solution to get debt free at an affordable rate. As one of the largest Insolvency Practitioners in the UK we see it as our responsibility to lead by example & always treat our customers friendly>
80-82 Wellington Road North, SK4 1HW, Stockport, Reino Unido
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Great service - which was so fast, without any waiting line. What a lovely conversation I had with Nicola! She helped me with my confusion straight away and was so easy to talk to.
I have my wife's ISA and my ISA in vanguard UK.
Great website, good options for funds for ISAs.
Waiting times for customer support are always short (~2 minutes), going through recorded messages and customer support menu is also very simple and does not take too long (i.e. they don't use that menu to stall time).
I have just spoke with Mo from General Inquiries.
He quickly understood my issue (as I was not using the professional terms and needed to explain my problem) and any additional questions were answered in detailed.
He also has great energy as a person.
It is clear he knows his stuff, enjoys his job and loves helping customers!
Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strategy and retirement funds.
Excellent service I strongly recommend because I'm very satisfied with their services, if my payment missed immediately they inform me, and time to time I'm informed. Example In this difficulties coronsvirus moments I lost my job I have informed them that I won't able to pay my payment few months, they asked me need to send my bank account statements so have sent and they sorted it out so quickly amaized, now I'm dont need to pay until situation is over.my plan is IVA. if anyone is struggling dont hesitate to contact them hope they will provide full support

Resposta da Vanguard
Sorted most things for me just left a lender out of iva and got a bit of hassle

Resposta da Vanguard
The team at Vanguard were very helpful in choosing the right debt consolidation plan for us. I would strongly recommend to choose Vanguard as their best option in need.

Resposta da Vanguard
Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult month of January! Having said that, am very pleased with the professional service provided.

Resposta da Vanguard
Brilliant customer service and have taken so much weight of my shoulders!

Resposta da Vanguard
Excellent service never judge and so very helpful.

Resposta da Vanguard
Really good service informative every step of the way

Resposta da Vanguard
I can not thank vanguard enough. It was so nice to be treated with empathy through a difficult and embarrassing time. They were very understanding, helpful and non judgemental

Resposta da Vanguard
A very good service they helped me with everything I needed to do

Resposta da Vanguard
Very good explained everything well and I understood that is hard being dyslexic so yeah overall my experience was good

Resposta da Vanguard
I am only at the beginning of the process and the IVA has been approved. Vanguard have been very helpful every step of the way and great communication channels to provide information and documents required. I was advised of my options in great detail helping me decide which option was best for myself. I would recommend them purely for their professionalism and they did not judge me or make me feel inferior regarding my situation.

Resposta da Vanguard
100 % brilliant thank you for all your help that you have given me ...... you been all great and helpful too thank you again

Resposta da Vanguard
Very helpful to me and listened to everything I had to say took all the stress away many thanks

Resposta da Vanguard
The process was very clear, staff very patient and helpful.

Resposta da Vanguard
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