Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Ver mais
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Leia as opiniões dos outros
I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Ver mais
A empresa respondeu
I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what thei... Ver mais
A empresa respondeu
The agent was helpful and showed empathy to a situation caused at no fault of my own. He offered a solution which I acted upon and everything was resolved efficiently.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Informações de contacto
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Reino Unido
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Aceitável
320 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bizarre experience
Bizarre experience. They have been pursuing me for an alleged debt for 02 which has in fact been paid. I have informed them of this numerous times,and yet it seems they are incapable of just communicating with 02 to confirm this. I just received £50 compensation from 02 for all the hassle they caused me with this fake claim, and yet Moorcroft do not seem to get the message. I have told them they have until 30/07/2026 to sort this out, and pay me compensation or I will take them to the small claims court. To any person from Moorcroft who reads this, do not post some daft message asking me to contact your customer service/ complaints department..because I already have, and so far ,it has gone nowhere
20 de julho de 2026
Opinião espontânea
Perfectly nice
i was dealt with by a very nice preofffesional person, there were no trhreats or aggressive language or promises that the baliff would be called, i have agreed a paymnt pln that will be paid by DD, as i clear other debts'then i will increase the amount that i pay to morecroft.
19 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Totally impossible to deal with as it’s…
Totally impossible to deal with as it’s just like talking to a wall.
So sad of organisations like HSBC that actually hire them and allow them to attack and harass vulnerable unwell pensioners.
20 de julho de 2026
Opinião espontânea
Poor practices
They had all of the working week to call if anything was owed.
The first I hear is a call on a Saturday. I ask why they’re calling for the first time on a weekend.
They say “we’re open on Saturday”! Pathetic company, just because they can’t get their work done in a working week, they try to ruin it for the rest!
18 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we can't discuss individual cases on this platform, we're happy to confirm that we typically attempt to get in touch by letter/email with our customers when an account is first placed with us, and may look to give them a call if we haven't received a response.
Please be assured we are here to help.
To enable us to provide further assistance, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk to discuss this matter further. Alternatively, please email us to customers@moorgroup.com so we can provide assistance.
With regards,
Moorcroft Debt Recovery Ltd.
5⭐️ for customer service excellent…
5⭐️ for customer service excellent communication
15 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
A Very understanding and patient…
A Very understanding and patient service. And a very Easy to use web site.
16 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
This is a debt recovery company that…
This is a debt recovery company that completely ignores clear customer wishes. I have explicitly told them I do not want any direct calls or messages – the only way I am comfortable communicating is through their secure website portal.
Now I can’t even log into their site, so I’ve sent multiple emails asking them to reset my account access so I can sort this properly. They have completely ignored every single request. Instead of helping me use the channel I’m okay with, they just keep contacting me the way I’ve already said I don’t want.
You have the nerve to expect me to engage, let alone make any kind of payment, when you won’t even fix a basic login issue so I can access my own account? How am I supposed to discuss or resolve anything when you lock me out of your own system and ignore my pleas for help? It is completely ridiculous and hypocritical.
It’s appalling practice. They hound you for contact and money but won’t do the bare minimum to let you communicate properly. If you need to deal with a debt recovery firm, avoid MDR Recovery entirely – they do not listen, they do not help, and they do not deserve your cooperation.
1 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
With regards,
Moorcroft Debt Recovery Ltd.
I was sent a letter
I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what their letter is referring to. I live in hope that they may be interested in getting any situation corrected.
13 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please be assured we are here to help. To enable us to provide further assistance, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk to discuss this matter further. Alternatively, please email us to customers@moorgroup.com so we can provide assistance.
Helpful & Understanding
The agent was helpful and showed empathy to a situation caused at no fault of my own. He offered a solution which I acted upon and everything was resolved efficiently.
4 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Highly reccommended
This company is very unfestanding about your financila situation and will always do there best to help you
Customer service is great i highly reccomend
6 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Patience and understanding
7 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Excellent and efficient service provided
Excellent and efficient service provided
1 de julho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Great company
I had a great time dealing with Moorcroft, as much as you can with a debit collection company.
The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there's many options to pay, I easily added my details and set up a payment plan. No problems. Happy days.
24 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk.
Quick enough to send letters but when…
Quick enough to send letters but when you try and call you are stuck in a queue for hours so you can never actually get through, no doubt they will charge more if you don't contact them.
26 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent thanks would definitely 💯 use…
Excellent thanks would definitely 💯 use Moorcroft again website layout is clear and easy to read and was easy to setup repayment plan which I hope to clear my EE bill by end of July 2026 and 02 bill by early 2027 definitely have great weekend thanks i will no complaints stay safe and awesome and stay safe and look after each other thanks again have great Saturday 🙂👍😃😃
9 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Moorcroft Pleasure
Lee guided me through the payment method in a warm, friendly and professional manner. Thanks for that.
10 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Scammers not dealing with issues even…
Scammers not dealing with issues even after failing there security questions
11 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Cancelled O2 and paid
Cancelled O2 and paid. Due to a mix up on their end, I ended up with MDRL. Sent in proof of payment, no response.
They seem to have sold the debt to someone else without mentioning my dispute AND are still sending me letters!!
Seems internal processes need to be looked into.
UPDATE: they tried to call twice even though I always requested emails.
Sent through final letter from O2 showing an amount, and statement showing that amount. BUT I apparently still owed like £12. I dont! but I paid it to get them off my back. And reset my credit record as im about to make an application that may be declined due to this.
Not sure how everyone else talks about caring customer service ect - I didnt experience that at all. This account was also sold to Lowell and I have paid £12 there to get them off my back as well.
11 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All customer feedback is really important to us, and while we can't discuss individual cases on this platform, please be assured we are here to help.
We've tried giving you a call to provide an update but haven't been able to get through.
Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent customer service thank you.
Excellent customer service thank you.
11 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
I would not recommend dealing with this…
I would not recommend dealing with this company. I received a letter from them claiming they wanted to discuss a private matter, but it provided no details. When I called, they immediately started asking for personal information without explaining why they needed it or what the issue was about.
If there were a genuine reason for contacting me, they could have included at least some explanation in the letter. Instead, they expect you to provide your information while refusing to tell you why they are requesting it. This lack of transparency is concerning and left me feeling uncomfortable. SCAMMERS
9 de junho de 2026
Opinião espontânea
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. Just to let you know, when our customers contact us, we look to verify their identity before discussing their account. This is to help ensure all customer data remains private and secure.
Please be assured we are here to help.
While we can't discuss individual cases on this platform, we can confirm that we’ve reached out to you separately in case you would like us to call and discuss this further. And if you would like to know more about our business, please visit www.MDRL.co.uk.
With regards,
Moorcroft Debt Recovery Ltd.
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