Vanguard Opiniões 

639
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Generally, Vanguard were fine, but they delayed proceedings. They delayed things as they hadn’t received certain documents, but they didn’t tell anyone they didn’t have said documents until I chased u... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I’ve put average as they did get my case approved but the communication was not great, they didn’t tell me my creditors would like to see pay slips every 3 months, after approval I have not had much... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult mo... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strate... Ver mais

Informações sobre a empresa

  1. Alívio de dívida

Informação fornecida por diversas fontes externas

Here at vanguard we believe everyone is entitled to a certain standard of living. Each & everyone of our staff work hard everyday to help as many of our customers have the best possible solution to get debt free at an affordable rate. As one of the largest Insolvency Practitioners in the UK we see it as our responsibility to lead by example & always treat our customers friendly>


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

639 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(639)

1 opinião nos últimos 12 meses

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Classificada 3 em 5 estrelas

Average

I’ve put average as they did get my case approved but the communication was not great, they didn’t tell me my creditors would like to see pay slips every 3 months, after approval I have not had much support despite trying to contact them to ask questions.
They do add a charge on to your IVA which is around £3k be aware

24 de julho de 2019
Opinião espontânea
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Resposta da Vanguard

Thanks for taking the time to write a review.
We are sorry to hear that the communication has been poor, if there is anything of an urgent nature to speak about we always advise to call the office (01619681059) as generally we look to have a 48 hour turn around on email.
With regards to wage slips we will only request them from yourself every 12 months for the annual review, if you have been asked to check every 3 months this will normally be advised for customers which tend to get a lot of overtime or bonuses. If you are unsure to why this has been requested please call in.
As for the fees, these are negotiated with & agreed by the creditors to be funded at their detriment. The fees which have been agreed on your case won't be in addition to you IVA contributions they will simply come out of the pot as & when agreed with the creditors.

Classificada 5 em 5 estrelas

Excellent team

Excellent team, very professional and supportive. Highly recommended.

19 de julho de 2019
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Resposta da Vanguard

Thank you for the 5 star review Ilona!

Classificada 4 em 5 estrelas

Staff were really helpful and talked me…

Staff were really helpful and talked me through everything, I was really worried about the process but once they walked me through it step by step I felt a lot better, the staff were very kind and understanding.

17 de julho de 2019
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Resposta da Vanguard

Thank you for the great review Kimberley!

Classificada 5 em 5 estrelas

Would 100% recommend

Extremely helpful and actally go the extra mile.
Nothing is too much trouble.
Polite, professional, helpful, patient and friendly!

17 de julho de 2019
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Resposta da Vanguard

Thank you for the review and recommendation Lisa!

Classificada 5 em 5 estrelas

They are very professional

They are very professional, patient understanding, and always ask do you have any questions. You are in safe hands.

17 de julho de 2019
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Resposta da Vanguard

Thank you for the fantastic review Cheryl!

Classificada 5 em 5 estrelas

Vanguard took what seemed to be a…

Vanguard took what seemed to be a hopeless situation and showed us a light at the end of a very dark tunnel ,thank you from the very bottom of our hearts

17 de julho de 2019
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Resposta da Vanguard

Thank you for the 5 star review Jan!

Classificada 5 em 5 estrelas

Vanguard

Vanguard have been very helpful and efficient, no problem with giving 5 stars at all

17 de julho de 2019
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Resposta da Vanguard

Thank you for the excellent review David!

Classificada 5 em 5 estrelas

I needed the services of Vanguard

I needed the services of Vanguard. With a slight apprehension and a somewhat embarrassment I had with the situation I was in, with my initial telephone contact, they quickly put me at ease. I found them to be very understanding and certainly not judgemental of the position I found myself. Very good customer service, efficient and resolved my situation quite quickly. As the adverts are saying, it's always difficult at times to talk about money issues/problems. If you have any, please talk to Vanguard, they certainly listen and they are there to help.

17 de julho de 2019
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Resposta da Vanguard

Thank you for the fantastic review Terry, we were happy to help!

Classificada 5 em 5 estrelas

Very Professional Approach

They were/are clear and concise with the formalities, guidance and the advice given under the circumstances. very satisfied with their services, thanks.

17 de julho de 2019
Opinião espontânea
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Resposta da Vanguard

Thank you for the positive review Janet!

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