I discovered James online shop couple of years ago and I can honestly state, I was so impressed with the whole experience of ordering and their return/refund policy. His collection never fails to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Wow, that linen outfit is an absolute showstopper on me! It’s like it was tailor-made for me— The design screams effortless style as I always get from j Lakeland...my wardrobe just got a major glow... Ver mais
Size is smaller than the printed dimensions and since I purchased the coat during sale - exchange wasn't possible. Plus you left the large tag stuck on the coat which I will need to go to a store to g... Ver mais
I want to thank Nina from the Birmingham Mailbox store for helping me find the perfect birthday present for my wife. The product is of such high quality and Ninas non pushy customer service made me fe... Ver mais
A empresa respondeu
4,3
Excelente
609 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Been looking for this dress for a while…
Been looking for this dress for a while but was out of stock. Got it in the sale as well. Perfect
18 de dezembro de 2023
Many Thanks !
5 de dezembro de 2023
Beautiful scarf of the highest quality.
13 de dezembro de 2023
Marina
Luke, who was with me in my buying in Fenwick, has been very good and kind so I went back for more things to buy. Great professional service
2 de dezembro de 2023
Opinião espontânea
Lovely blouses to…
I ordered 3 blouses I decided only to keep 2 as they were too similar.
I returned the third the returns process is quick and easy and so was my refund.
Great quality great service
15 de novembro de 2023
Really disappointed with James…
Really disappointed with James Lakeland. I bought what I thought was a size 16 coat as a gift for my mom’s 70th birthday. Wrapped and presented it to her last week. When she opened it the coat had a size 16 paper label on it but inside it was a size 8!! I am now having to return the garment and hoping I will get a full refund as you normally only have 14 days! So disappointed! The one positive was the helpful lady I spoke to in customer services, called Sabine.
10 de novembro de 2023
Happy Ist time customer
As a first time email customerI was impressed with quick efficient service.Lovely touch of tissue wrapped dress,inside parcel,making the dress less creased.
21 de novembro de 2023
This outfit is so amazing with good…
This outfit is so amazing with good material and looks great
16 de novembro de 2023
Very satisfied customer.
Very happy with my beautiful purchase.
Lovely quality. Arrived promptly and well packed.
30 de outubro de 2023
I ordered 3 sale items on line having…
I ordered 3 sale items on line having first bought a full price item from Fenwicks (which I was pleased with)
Only one of the online items fitted and I wanted to return the other two but a note in the packaging said I couldn’t. Had this been made clear when I ordered I wouldn’t have ordered at all.
2 de novembro de 2023
Good quality clothing.
26 de outubro de 2023
Beautiful coat
Beautiful coat, sadly the fit was not right for my body shape.
Return process could have done with more communication.
Although refund in full was received as communicated.
10 de outubro de 2023
Lovely warm jumper
Lovely warm jumper, the material is so soft,ideal for the cold months ahead.Comes large so i would advise to buy a size down from your usual size.I usually have a size 16 but in this jumper a 14 would have fitted better.
17 de outubro de 2023
Goods arrived on time and the items are…
Goods arrived on time and the items are beautiful
3 de outubro de 2023
Worst experience
Worst experience
Never come back here again
No refund no exchange
I can understand no refund policy but no exchange is rubbish.
Worst customer service
Too expensive and you can't even exchange.
Not recommend to anyone not family not friends.
7 de outubro de 2023
Opinião espontânea
Lovely Clothes
Very happy with all my purchases! The tops were a good colour and I wanted the skirt but missed out so when it was on the sale page I snapped it up! Quick delivery to.
3 de outubro de 2023
Resposta da James Lakeland
Dear Customer, Thank you very much for this kind review, we are glad you are enjoying your new purchase.
All the best,
James Lakeland Team -
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.