My piece did not arrive. I needed it for a proposal and it got returned even though I gave the correct address. That may not be their fault, however the response time was lagging for a time sensitive... Ver mais
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Leia as opiniões dos outros
My purchase was backordered 2 weeks and I immediately received an email asking if I was willing to wait or I would have my cash returned (I thought that was a very decent way to conduct business). I s... Ver mais
A empresa respondeu
Absolutely love my Sakura Ring! I chose it as my wedding band for my wedding on November 13, 2026, and I couldn’t be happier with it. The design is beautiful, unique, and even better in person. I espe... Ver mais
A empresa respondeu
The item is exactly as described and shown in the website photo. The bracelet is beautiful, well made and exactly what I was looking for. The item was initially out of stock which you communicated in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.
Informações de contacto
312 W. 2nd St #2382, WY, 82601, Casper, Estados Unidos da América
- hello@japanese-melody.com
- japanese-melody.com
4,5
Excelente
183 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order came fast and looks exactly as…
Order came fast and looks exactly as described.
10 de outubro de 2026
Opinião espontânea
My piece did not arrive
My piece did not arrive. I needed it for a proposal and it got returned even though I gave the correct address. That may not be their fault, however the response time was lagging for a time sensitive issue. I hope that they improve their response time to emails.
23 de outubro de 2026
Opinião espontânea
10s all around!
The process from ordering to delivery was seamless. The ring came in such wonderful and secure packaging, along with a certificate of authenticity. Wonderful experience from start to finish.
7 de outubro de 2026
Opinião espontânea
Resposta da Japanese Melody
Thank you for your wonderful feedback! We're delighted to hear that every detail, from ordering to the presentation of your ring, met your expectations. We believe the experience should be just as memorable as the piece itself. It means a great deal to know you appreciated those details.
Warm regards,
The Japanese Melody Team
Handled multiple size exchanges with…
Handled multiple size exchanges with ease. Highly recommended.
12 de outubro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Scott,
Thank you for your patience throughout the exchanges. Finding the perfect fit sometimes takes a little extra care, and I'm glad we could make that process easier for you.
Warm regards,
The Japanese Melody Team
High quality materials, stylish, and great customer service from the company
Excellent communication and customer service from the start. The piece is beautifully crafted. The balance and weight are perfect, the materials seem high quality and durable.
1 de outubro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Tim,
It's wonderful to hear that you appreciate the craftsmanship, balance, and feel of your piece. These are precisely the details we pay particular attention to. Thank you for recognizing them.
Warm regards,
The Japanese Melody Team
Quality product.
The item is exactly as described and shown in the website photo. The bracelet is beautiful, well made and exactly what I was looking for.
The item was initially out of stock which you communicated in a timely fashion. Your customer service was excellent in working with me to get my item.
9 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Glenn,
Thank you for your patience while your bracelet was being prepared. I'm delighted that it proved worth the wait and that you appreciated both the craftsmanship and our team's attention throughout the process.
Warm regards,
The Japanese Melody Team
Very pleased with purchase .....
My purchase was backordered 2 weeks and I immediately received an email asking if I was willing to wait or I would have my cash returned (I thought that was a very decent way to conduct business). I stayed the course and received updates over the 2-week period which again I thought there was great communication which is often rare. I received my piece and love it. Well put together (quality) and the clasp is excellent as it slides verses clips. Makes the clip smooth so no agitation to my wrist as some do make me itch since I have sensitive skin. Overall, extremely pleased. Thank you!
11 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Brian,
I remember the extra time needed for your bracelet, and I'm grateful you gave us the opportunity to make it right. It's particularly rewarding to hear that the clasp is comfortable for you. Thank you for your trust and for sharing such a thoughtful review.
Warm regards,
The Japanese Melody Team
Worst customer service
Worst customer service. Returned it to change from a M to L. Had to pay for return shipping back and then again to me, whole process took right at 2+ weeks. Too many companies that want your order. Never again with this company.
11 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Robert,
Thank you for sharing your experience. We understand that the additional shipping costs and time involved in your size exchange were disappointing. While our exchange terms are communicated in advance, we recognize that the overall experience matters just as much as the final product.
Your feedback is appreciated and will be taken into consideration.
Warm regards,
The Japanese Melody Team
Absolutely love my Sakura Ring
Absolutely love my Sakura Ring! I chose it as my wedding band for my wedding on November 13, 2026, and I couldn’t be happier with it. The design is beautiful, unique, and even better in person. I especially love the Japanese-inspired style and the purple interior—it makes the ring feel personal and different from a traditional wedding band. I’m proud that this will be the ring I wear when I marry my fiancée. Thank you, Japanese Melody! 10/10 experience and definitely worth it. 💍🌸🖤💜
10 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Niko,
Knowing that you chose our Sakura Ring for such an important day means a great deal to us. It's a privilege to have our craftsmanship become part of your story. Wishing you and your fiancée a beautiful wedding and many wonderful years together.
Warm regards,
The Japanese Melody Team
Looks lovely
Looks lovely! I’ve got the wrong size— replacement is coming. The customer support is very smooth and helpful.
13 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Dmitry,
Thank you for your kind words. We're pleased you love the ring, and we're glad we could help arrange the right size. We hope it feels just as wonderful to wear as it looks.
Warm regards,
The Japanese Melody Team
Absolutely stunning
Absolutely stunning. Just what I was looking for. Quality is unmatched.
12 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Tiffany,
What a pleasure to hear that your piece was exactly what you had hoped for. We take great pride in the details of our craftsmanship, and your words mean a great deal to us.
Warm regards,
The Japanese Melody Team
Bought two Bracelets so far love them ❤️
Bought two Bracelets so far love them ❤️
10 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Almond,
It's especially rewarding to hear from someone who has chosen us more than once. Thank you for trusting us with both of your bracelets. We hope they continue to bring you pleasure for years to come.
Warm regards,
The Japanese Melody Team
Never received merchandise
Never received merchandise! Please refund my credit card or I will have bank cancel transaction.
6 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Steve,
We're concerned to hear that your order has not reached you. We'd appreciate the opportunity to look into what happened and establish the status of your shipment. Please contact our support team with your order details so we can review the matter personally.
Warm regards,
The Japanese Melody Team
I purchased a bracelet and I am very…
I purchased a bracelet and I am very happy with the quality. I consider this to be an ann excellent quality item, and I wasn’t sure what to expect which made it a great surprise. I’m looking at their other items and would buy again.
5 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Henry,
It's a pleasure to hear that your bracelet exceeded your expectations. We believe good craftsmanship is best appreciated when a piece is finally in your hands. Thank you for giving us that opportunity, and we'd be delighted to welcome you back.
Warm regards,
The Japanese Melody Team
⭐️⭐️⭐️⭐️⭐️ Company
The art, quality and beauty of the jewelry is impeccable. Beautiful work. Also, the communication and customer service was fantastic. Great company and my hats off….with a standing ovation 👏🏿
5 de setembro de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear De'Ron,
A standing ovation is quite a compliment! Thank you for recognizing not only the craftsmanship behind our jewelry, but also the care our team puts into every customer experience. Your words are sincerely appreciated.
Warm regards,
The Japanese Melody Team
Poor quality- keeps coming apart
Since the bracelet arrived it keeps coming apart. I sent an email to get it resolved so I’ll update once they get back to me.
26 de junho de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Kiara,
Thank you for bringing this to our attention. We're disappointed to hear that your bracelet hasn't held up as expected. Every piece should meet the standards we set for Japanese Melody, and we'd like to understand what happened. Our team will be happy to review your concerns and help find a suitable resolution.
Warm regards,
The Japanese Melody Team
The quality of the product
The quality of the product, reasonable pricing / shipping times, and 1st rate customer service deserve 5*
28 de agosto de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear Ted,
Thank you for recognizing the care we put into both our pieces and the service surrounding them. It's a pleasure to know that your experience with Japanese Melody was a positive one.
Warm regards,
The Japanese Melody Team
Bracelet did not fit
Bracelet did not fit, hopefully return goes well with shipping larger size
25 de agosto de 2026
Opinião espontânea
Resposta da Japanese Melody
Hi Mike, we’re sorry the first size wasn’t the right fit. Our team will take care of your exchange and ensure the larger bracelet is sent promptly.
— Japanese Melody
good looking just what I was looking for
good looking just what I was looking for
31 de agosto de 2026
Opinião espontânea
Resposta da Japanese Melody
Dear John, we’re delighted the piece was exactly what you were looking for.
— Japanese Melody
Attractive But Clasp Was Too Small
The bracelet was attractive but the clasp was very small and not manageable for me as a man with large hands. I even bought a tool to try to assist but could not do it with that, either. I have returned it and will be looking for a different bracelet that has a magnetic clasp.
22 de agosto de 2026
Opinião espontânea
Resposta da Japanese Melody
Hi Michael, we’re sorry the clasp wasn’t manageable for you. It was functioning as designed, and we also offer other bracelet styles with magnetic clasps. Please feel free to contact us - we’d be happy to help you find one.
— Japanese Melody
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