The only reason you did not get five stars is due to the unnecessary plethora of emails - over a dozen - trying to get me to order. I am capable of deciding that myself.
A empresa respondeu
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Leia as opiniões dos outros
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
A empresa respondeu
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Ver mais
A empresa respondeu
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
A empresa respondeu
Informações sobre a empresa
Sobre Japebo.co.uk
Escrito pela empresa
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Escrito pela empresa
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Informações de contacto
Fabriksvej 9A, 4200, Slagelse, Dinamarca
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Excelente
480 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 86% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience
Good experience , delivery took a long time by international post. Unfortunately I ordered the wrong sized item so will need to return them for the exchange which Japebo has offered.
14 de novembro de 2025
Resposta da Japebo.co.uk
Hi Susan, thank you for updating your review and for your feedback.
We’re glad to hear you had a good overall experience, though we’re sorry the delivery took longer than expected with international post.
Unfortunately, once parcels leave our warehouse, delivery times can vary a bit depending on the local carrier, but we understand it’s frustrating when it happens.
We also appreciate you letting us know about the sizing issue. As agreed, we’ll of course help you with the exchange, and we’ll make it as smooth as possible for you. If you need any assistance while returning the item, just reach out to us directly and we’ll take care of it.
Best regards,
Mads - Japebo
Resposta da Japebo.co.uk
Hi, thank you for your review.
We’re glad to hear that the item was of good quality and met your expectations.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Resposta da Japebo.co.uk
Hi, thank you very much for your kind review.
We’re glad to hear that you found the service excellent, the ordering easy, and the price good.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
The correct item was delivered on time
9 de novembro de 2025
Resposta da Japebo.co.uk
Hi,
Thank you so much for your review. We’re glad to hear that the correct item arrived on time and that everything went smoothly!
Kind regards,
The Japebo Team
Speed of delivery
8 de novembro de 2025
Resposta da Japebo.co.uk
Hello,
Thank you for your feedback! We’re glad the delivery reached you quickly and that you’re satisfied with the service.
Best regards,
The Japebo Team
Resposta da Japebo.co.uk
Thank you, Anthony! 😊
We’re glad to hear your order arrived quickly – we really appreciate your feedback.
Kind regards,
Mads – Japebo
Resposta da Japebo.co.uk
Hello Paul,
Thank you for taking the time to leave such positive feedback! We’re delighted to hear that you were satisfied with the efficiency of our delivery, communication, and service.
We truly appreciate your trust in us.
Best regards,
The Japebo Team
Exact product specification and promt…
Exact product specification and promt delivery
31 de outubro de 2025
Resposta da Japebo.co.uk
Hi John,
Great to hear that you got exactly what you wanted and that delivery was fast!
Thank you for your 5-star review.
Best wishes,
The Japebo Team
Quick delivery
31 de outubro de 2025
Resposta da Japebo.co.uk
Hello,
Thank you for taking the time to leave a review! We’re glad to hear that your order arrived quickly and that you’re satisfied with our service.
Best regards,
The Japebo Team
Resposta da Japebo.co.uk
Hi Adrian,
We’re so glad to hear that you found ordering easy, delivery quick, and our prices fair. 😊
Thank you for your review!
Best wishes
The Japebo Team
The speed with which they arrived
The speed with which they arrived, they arrived within 2 days.
19 de outubro de 2025
Resposta da Japebo.co.uk
Hi S. Horton,
Thank you very much for your great review. We’re pleased to hear that your order arrived so quickly and that you’re happy with our service.
You’re always welcome back at Japebo.co.uk.
Best regards,
Team Japebo
Resposta da Japebo.co.uk
Hi Richard,
Thank you for your kind review. We’re delighted to hear that you were kept informed throughout and that your order arrived on time.
We appreciate your feedback and hope to see you again at Japebo.co.uk.
Best regards,
Team Japebo
A pleasant experience
The ordering process was easy and I was kept informed as to the progress of the order. The product was as described and appears to be of good quality.
29 de outubro de 2025
Resposta da Japebo.co.uk
Hi Tony,
We’re so happy to hear that you had a pleasant experience and that the product was just as described. 😊
Thank you for your kind feedback!
Best wishes,
The Japebo Team
All went smoothly with my concha Locks
All went smoothly with my concha locks….interesting name for bits of plastic which hold one’s hearing aid cones in place!
Good service although the locks seemed expensive for 10 tiny items!
They fitted my Signia aids correctly.
28 de outubro de 2025
Resposta da Japebo.co.uk
Hi John,
Thank you so much for your lovely and detailed review. We’re glad to hear that everything went smoothly and that the concha locks fit your Signia hearing aids perfectly — yes, the name is quite an interesting one for those little parts!
We really appreciate your feedback and your kind words about our service.
Kind regards,
The Japebo Team
Supplied exactly what I needed
Supplied exactly what I needed, at a good price, and delivered quickly.
27 de outubro de 2025
Resposta da Japebo.co.uk
Hi Marian,
Thank you so much for your wonderful review! We're delighted to hear that you found exactly what you needed, at a good price, and that your order arrived quickly.
You're always very welcome back at Japebo.co.uk
Best regards,
Team Japebo
Resposta da Japebo.co.uk
Hello,
Thank you for your positive feedback! We’re delighted to know that you were pleased with our customer service — it means a lot to us.
Best regards,
The Japebo Team
Resposta da Japebo.co.uk
Hello Sidney,
Thank you for your positive feedback! We’re glad that you experienced great service and that our team could assist you.
Kind regards,
The Japebo Team
Resposta da Japebo.co.uk
Hi Wendy,
Thank you so much for your fantastic 5-star review. We’re so happy to hear that you’re pleased with both our service and the product!
We truly appreciate your support.
Kind regards,
The Japebo Team
Resposta da Japebo.co.uk
Hi Alan,
So glad to hear that the product fits well and was just as described! 😊
Thank you for your 5-star review.
Best wishes,
The Japebo Team
The delivery was within the time frame
The delivery was within the time frame. The kept sending emails saying my order was on its way
There was a delivery charge which made my items more expensive than anticipated. Im not sure I will use this company again. I will certainly.look for cheaper firms
21 de outubro de 2025
Resposta da Japebo.co.uk
Hello David,
Thank you for your review and for highlighting both the positives and areas where we can improve. We’re pleased that your order arrived on time and that you received regular updates.
We understand your concern regarding the delivery fee — we strive to balance affordable pricing with safe and reliable shipping. Your feedback will help us in our ongoing efforts to improve.
Best regards,
The Japebo Team
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