Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Informações de contacto
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2,0
Mau
302 opiniões
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Getting scammed
My order is supposedly still in shipping. I think we all know that is not coming. Ordered 12/4/22, check tracking number faithfully, still in country of origin....what a joke this has become. Will not refund money and no idea where parcel is.....Obviously was never sent
11 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Carl,
Sorry for the delay in order shipping! We experienced a backlog in Dec. and just cleared it up recently.
We identified your order successfully and found that your order is on its way to its destination. It will come to you if there is no accident occurs. For your convenience, the customer complaint team has sent you an email to tell you more info about the tracking update. Please check your inbox.
Again we apologize for the inconvenience. Should you have any follow-up questions, please feel free to contact us.
Best Regards.
I ordered on December 10
I ordered on December 10. Contacted the support center first on December 19th asking why I haven't seen a shipment notification. On Dec 21, I finally received tracking on a partial shipment. The tracking number can only be tracked in their software, and that tracking number cannot be found in postal service software. I have watched this package go from transfer station to processing station to customs, to more processing stations. None of these stations have any location associated with them. After 30 days, I finally see my package is about 2 states away (United States). But its been in a Sorting Facility for 5 days now so I don't have much hope. Can't discuss the quality of the products yet, but so far the shipping process has been a disappointment for a Christmas Present. Maybe I can give it as a Valentine's day present - if it arrives.
UPDATE: JANUARY 17, 2023. The two packages have arrived. I found the products acceptable in terms of quality and matching the description. The Jacket I ordered was very oversized, however the shirts ordered were true to size and acceptable material. It is unfortunate that your shipping is so inadequate - I would have ordered again from you. And I do see that your customer service is now attempting to make things correct. Thank you for your responsiveness.
11 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Valarie,
So sorry for the wait for the items. We experienced a backlog in Dec. and just cleared it up recently. Sorry for the inconvenience.
We identified your order successfully and found that your order's shipment was split, one parcel arrived in the US and the other is also on its way to you. For your convenience, the customer complaint team has sent you an email to tell you more info about the tracking update. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Best Regards.
The order was in transit for 30 days
The order was in transit for 30 days. I then get an email saying the package was delivered in mailbox. There is no way the Hoodie Jacket I ordered would fit in the mailbox. Ordered the Jacket on 12/8/2022. Tracking said delivered 1/9/2023. It is not here.
10 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Katrina,
Sorry to learn that you have not received the item. If the tracking site says the item was delivered but you have not received it, the reason may include 1) the deliverer did deliver it but someone stole it; 2) the deliverer delivered it to another place
No matter what the case is, you need to call USPS to look into it. For your convenience, the customer complaint team has sent you an email to let you know more info about the parcel and start the process of resolving the issue. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
I ordered 3 shirts and all 3 are too…
I ordered 3 shirts and all 3 are too small. I emailed customer service trying to get an address to return them and no one has responded. I need an address that I can return the shirts I ordered.
27 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Sharon,
The response timeframe from the customer support team is 24 hours. If you want to return the items because of the fitting, plz send the photos of the size tags, which would make it faster for the customer representative to confirm the problem and offer proper solutions.
We tried to identify your order ID to take care of the issue, but we failed. So could you kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
Shipment was fast product was that you…
Shipment was fast product was that you would want from a good established company . Have ordered for friends and everyone was happy with the product
9 de janeiro de 2023
Opinião espontânea
I wouldn’t give even 1 star
I wouldn’t give even 1 star! My husband ordered 11 T shirts for $229! In October 2022 we just received 1 ONLY after contacting numerous times via email as the phone number isn’t a phone number! The tracking now says expired 87 days unavailable! No way to contact them except email and they just say keep waiting; no refund possible they shipped. That was 3 months ago and tracking doesn’t state that! What a waste of $!! They r scammers and will be brought down legally! Do NOT buy! Their website will be crashing soon!
15 de outubro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello,
Sorry if there is any inconvenience.
For orders of 11 items, the shipment was most possibly split into several packages. According to your statement, I think the other packages are either on the way to their destination or ran into delivery exceptions due to the PO/thieves/incorrect address. But I am not sure of it as I couldn't find your order ID.
In order for us to identify your order and verify the order status, could you contact the customer complaint team at complaint@jellybuddy.com and give them your order ID and other info so we can take care of this issue ASAP?
Looking forward to hearing from you.
ORDER JB125038
ORDER JB125038
Trying to cancel my order and get a refund before the 24hrs is up but cannot get ahold of anyone. Have sent emails and also tried to contact the support number on the website but no one is available. PLEASE CANCEL AND REFUND ME MONEY.
8 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Gallo,
The timeframe of the support team's response is 24 hours. And it is verified that the customer service representative responded to your emails within 24 hours. And I also found that the order was canceled.
For your convenience, the customer complaint team has sent you an email to give you a screenshot of the refund, plz check it.
Regards.
This is thee worst company
This is thee worst company. I ordered 3 shirts from this so-called clothing company. This was in late November, I rec'd 2 just before Christmas. The 3rd shirt Was a gift. It's Still a No Show. 3 shirts=$80.00. RIP OFF
22 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Aleta,
We experienced a backlog in Dec., which is the reason for your long wait. We are sorry for any inconvenience.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as you expected, you can ask for a cancellation of the order before shipment.
We would be highly appreciative of any understanding from you. For your convenience, the customer complaint team has sent you an email to sort this out.
Looking forward to hearing from you.
No one will reply to my emails on how…
No one will reply to my emails on how to return merchandise!? Tried many times and no answer to all¿
2 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Dear Bonnie,
It is verified that the customer service representative replied to each of your emails regarding the refund within 24 hours, which is within the timeframe of the response. Hoping you can understand.
Now the customer complaint team is taking over your case and for your convenience, they have sent you an email to continue to resolve the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Don't order from them
Don't order from them. Waited 2 months for a jacket and you really can't even see the design very very thin as well. They run really really small because this company is clearly coming out of Asia somewhere. They say California but thats bull
6 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
1. Sorry for the delay caused by the backlog we experienced in Dec.
2. If you feel unsatisfied with the quality of the item, you can give your order ID to the customer complaint team by emailing them at complaint@jellybuddy.com. You can return it and get a refund with their assistance.
3. The California address is a transit depot. Our return address is not where the parcel came from.
All in all, items are returnable and refundable. We look forward to your order ID to sort this out.
Regards.
Cheap Inferior Scammers
Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label was fake. Quality of shirts were cheap and thin as well the graphics were poor. Would stear clear of this Chinese business.
4 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Our return address is not where the parcel came from. The address on the package is not a fake label but a label for USPS to proceed with the shipping.
If you feel unsatisfied with the quality of the item, you can give your order ID to the customer complaint team by emailing them at complaint@jellybuddy.com. You can return it and get a refund with their assistance.
Looking forward to hearing from you.
My shipment still has not arrive and no tracking numbet
This is NOT what I expected from a company, you have the nerve to charge my card ontime by ur parent company..but it's been 3 weeks & still has not arrived
So all but 1 of my children had a great Christmas. BTW for those reading, we can only get a refund IF we cancel with in 24 hours of the order, & there was no tracking number on my receipt...it does say "other tracking number" we don't need nor does USPS recognize nor understand the meaning. Save time & a headache DONT SHOP FROM JELLY BUDDY.
5 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello Kimberly,
We are sorry for any inconvenience. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
This site is the biggest rip off
This site is the biggest rip off. Fake tracking numbers. No human contact with customers. Took my money and no response at all. I have emailed several times and no response. I will be reporting this to the BBB it's a got dam shame that you advertise something and don't send customers their packages or money back. This is some 3rd world bull crap Probably someone sitting in a dam room with a laptop just stealing people's money. So yeah I'm very pissed off.
21 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Sorry for the wait. The timeframe of the customer support team's response is 24-48 hours. And once you receive the tracking number, you have one package get shipped and in transit. Please rest assured that the tracking # is real and works well on the tracking sites.
When you think waiting for the response from the support team is too long, you can contact another team, the customer complaint team, at complaint@jellybuddy.com.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
they have almost 100% one stars and that is bad…
they have almost 100% one stars and that is bad and believe me you should trust the reviews! I wish everyone came to this page before they order from jellybuddy. The clothes look like they Were made in the dark, quality of the pattern which is faded and fake looking print and their return policy sucks A please don't order from them!!! I'm waiting for some BUDDY to catch on to their horrible business and shut them down!!
2 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I purchased a sweatshirt for my son
I purchased a sweatshirt for my son. It is not a sweatshirt it is very thin fabric more of a long sleeve shirt. Don't be fooled by the description.
3 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the material of the item received.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Horrible company
Horrible company. Item took almost 2 months to arrive and the sweater isn't anything like the picture and very thin. Poorly made. Im Disgusted. Please avoid this company.
3 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We apologize for your dissatisfaction with the quality of the item received.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and this issue be resolved ASAP.
Best Wishes.
Miese Qualität für viel Geld
Die lange Wartezeit ist das Eine, aber die Qualität des Stoffes lässt zu wünschen übrig. Dazu kommt leider eine Abweichung der Farbe, welche nicht nur minimal, sondern extrem abweicht. Alles in Allem lässt die Ware zu wünschen übrig. Die Ware berechtigt nicht den hohen Preis. Für den Preis würde man in einem Land in Osteuropa 2 Jacken von besserer Qualität erhalten. Ich kaufe nie wieder bei diesem Shop.
2 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hallo.
Wir entschuldigen uns für ihre beschwerden über die qualität der empfangenen Waren.
Weil wir alle erst ein qualitätsgutachten sehen müssen, bevor wir an bord gehen. Wenn sie damit nicht zufrieden sind, dann ist es unsere schuld. In diesem fall können sie erstmal über die nase in jellybuddy.com mit uns kommunizieren, um die probleme zu lösen.
Wir haben versucht, dein id-programm zu identifizieren, um das problem zu lösen, aber wir haben versagt. Aber wir Wissen nicht, ob du eine e-mail schreiben kannst und welche informationen du ausfüllen kannst, damit wir das problem so schnell wie möglich lösen können.
Ich warte auf eure antwort.
I ordered 5 items from this company…
I ordered 5 items from this company with free shipping on Nov 29th, Finally got my package on Dec 27th, only to find only 2 of the 5 items I ordered were in the package, and to top that off I had to pay for the shipping, apparently due to fraudulent shipping label, I contacted support I got the usual we are sorry for the inconvience and they wanted me to send a photo of the package, which I did 3 times because I kept getting the same response after I sent a complaint to support!! This was a spendy lesson for me to learn..My next step is to file a complaint with Paypal..Please Buyer Beware!!!!
27 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
I am sorry. I think the previous customer representative must have got it wrong-- I identified your order and found that you have 2 parcels for this order. One contained 2 items and the other contained 3. You have received one and the other was also delivered on January 3rd.
Having no idea if you have received the second parcel, I have sent you an email with more info about the tracking. Please check it in the inbox. If you have any follow-up queries, please do not hesitate to get in touch with us.
Best wishes.
Bought Mens Christmas Patchwork Fuzzy…
Bought Mens Christmas Patchwork Fuzzy Sherpa Sweatshirt Pullover Stand Collar - nothing like the picture. Bought for my husband for several Christmas events, paid expedited shipping only to find out there is no such thing. Ordered at the end of November, received beginning of January. Refused to refund money. Kept telling me to try on first see if I like!!!! I asked them to cancel my order & refund my money and SURPRISE - order was just sent at the time I asked & they could not retrieve package . Damn thing was pink & not burgundy like it should have been !!! REPORT THIS BUSINESS!!!
2 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello Marie,
We are sorry that the timing and the color didn't make you satisfied.
If the order is on the way and not all delivered, customer service can't refund the money as we can't intercept the package and get it back. So they usually suggest customers wait for the package to arrive and try on the item first--if you don't like it, you can contact us again to return the item and get a refund.
However, I don't know your order ID and thus have no idea what the situation is. So I wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that I can take care of this issue ASAP?
Looking forward to hearing from you.
I’ve ordered numerous times and am very…
I’ve ordered numerous times and am very pleased with the quality . I ordered shirts that were too small , after talking to customer service I was sent a larger size with no problems
17 de agosto de 2022
Opinião espontânea
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