Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... Ver mais
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.
Informações de contacto
Hong Kong
- support@jellybuddy.com
- jellybuddy.com
2,0
Mau
302 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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The website is down or gone
The website is down or gone it says this site cannot provide a secure connection
2 de janeiro de 2023
Opinião espontânea
Resposta da Jellybuddy
Hello Barry,
Sorry for any inconvenience. I can browse the site smoothly. So I have no idea why there was a problem when you tried to use the site. Could you send us some relevant screenshots for us to verify and make it right？ We can be contacted via email, at support@jellybuddy.com or complaint@jellybuddy.com.
Looking forward to hearing from you.
Best regards.
It's a very heavy material and has a…
It's a very heavy material and has a blurry vision of the picture of the dress.
9 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Thank you for the feedback. We will forward your feedback to the appropriate management team to make progress. If you have any queries or requests, you are always allowed to reach out to customer service, at support@jellybuddy.com or complaint@jellybuddy.com.
Best wishes.
If I could give them -10 stars I would…
If I could give them -10 stars I would don’t waste your money. What you get doesn’t look anything like what you ordered!!! And then they will not refund you . So you are stuck with something that you can use to put in the fire and burn it so no one ever has to see it . Don’t spend your money on anything from jellybuddy…
23 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Orders are returnable and refundable. After you get the return instructions and return the item, plz get back to us with the return tracking #, so we can issue a refund to your original paying account.
It is verified that your order is in the status of return & refund, we look forward to your tracking #.
Best wishes.
Found a grip of shirts and hoodies I…
Found a grip of shirts and hoodies I liked, went to go place my order and noticed they charged my card twice. I attempted to contact their customer service and of course absolutely no answer!
I gave them my order number, date, time, items purchased, and quantity. No reply back, I checked my spam folder and waited roughly 4 days. I then called my card and had them do a reverse on my card!
I would never purchase from this business. No brainer why they have poor reviews and can't fix them! BBB was informed!
12 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We tried to identify your order ID to take care of the issue, but we failed.
So I suggest you send us the order ID (a number starts with JB), the screenshot of the order, and the screenshot of the payment info, so we can identify your order and take care of it. Our email address is support@jellybuddy.com and complaint@jellybuddy.com. (The letter would be preferable.)
Looking forward to hearing from you.
SCAM ALL THE WAY
SCAM ALL THE WAY. YOUR GONNA REGRET IT. I ordered a jacket dec 8th,today dec 30th still nothing. They sent an email after I sent one first ,saying sorry for the the delay.
30 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for any inconvenience.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can offer you our assistance?
Looking forward to hearing from you.
Happy In Canada
Great fit, love the designs, good quality. Would have gotten that 5th star if there were more Canadian designs.
14 de abril de 2022
Opinião espontânea
Very disappointed in the dinasour item…
Very disappointed in the dinasour item I get. Not even close to the photo advertise and what I actually order. I would like my money back respectfully. Would be the right thing to do here
29 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for your dissatisfaction with the order.
We can be contacted via email at support@jellybuddy.com. We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info here (or by directly sending an email to complaint@jellybuddy.com,) so that we can sort this out ASAP?
Looking forward to hearing from you.
A huge mistake
After ordering what I thought was a hooded sweatshirt I received a thin hooded Tshirt with a big hole in the pocket. I got medium sized pance that won't fit my 115 lb wife. Contacted them with pictures no response. They have blocked me from commenting on Facebook. This company is a joke stay away from them. The products are damaged cheep materials and in my eyes it's a scam. I will not give up until I get my money refunded.
16 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for your dissatisfaction with the order and the experience of contacting us. We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com, so that we can sort this out ASAP?
Looking forward to hearing from you.
I have been waiting for over 3 weeks…
I have been waiting for over 3 weeks for my shipment, apparently coming from China. The tracking number showed it arrived in the US on the 23rd and now I can't pull the information up. I have filed a complaint with the BBB and filed a Fraud Report with PayPal. This is a scam, DO NOT ORDER!
28 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Peter,
Please rest assured that we are not scammers. If your parcel has arrived in the US, the tracking # of it will be changed to a USPS tracking number to proceed.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
Bait and Switch!! Scam!
These shirts will take a long time to receive, a month or more. Then they are completely different than what you ordered. Very cheap dri wick type material that was supposed to be a fleece. One sleeve way shorter than the other... the picture shows a nice chest pocket with a zipper, but it was just a printed zipper!?! W.T.F! These shirts are completely unwearable. You would look utterly ridiculous with it on. The wife and I just laughed at how absurd they looked. Kiss that money goodbye.
25 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
If you don't like the item received, you can contact us and state the reason in the eamil to return it. We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I order two jackets in November at the…
I order two jackets in November at the same time. I received one jacket today 12/27/2022. This place is a scam. I spent too much on a piece of crap. The sleeves are too short for my husband to wear. I want to send it back and get a refund.
27 de novembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Mary,
We are so sorry that the jacket didn't make you happy.
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size on our website may have various effects correspondingly. In this case, you are always allowed to reach out to us to resolve the issue. We can be contacted at support@jellybuddy.com.
Here is the email address of the customer-compliant team: complaint@jellybuddy.com, in case there is any technical accident or problem in the process.
We sincerely hope everything will work out well.
Regards.
Bought shirt "It is what it is"
Bought shirt "It is what it is"
Love it but the collar doesn't like
Beard neck stubble matted up 1st use.
Sad bought similar material shirt from a other company did the same thing.
Guess I need 100% cotton when purchasing.
25 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Sorry for any dissatisfaction. We have forwarded it to relevant staff for their improvement. Thank you for the feedback.
Regards.
Never Got Article. No response from Customer Service. Don't bother.
I ordered a sweater as a gift on Dec 2nd. They stated delivery would take up to 16 days. 25 days later, no gift has arrived. Initially they didn't provide me with a tracking number. When I contacted them they finally gave me one where I could see that the article is sitting in Vancouver. I've checked to see where I pay duty and there's no information at all on this. So the gift was a bust. I'm currently waiting for a refund. Don't use these people.
UPDATE: Received merchandise and the sizing is different from the sizing chart listed on the purchase site. The article will not fit so I can't use it as a gift for next year either. They also do not offer free returns. You have to pay for shipping to return merchandise for a full refund or get 50% off your purchase value. The address is not given to you until you decide which to do, which does not allow you to determine what you would like to do. Not a great customer service experience. Avoid this company.
27 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Todd,
Sorry for the wait. We recently experienced a backlog and are still clearing it, which caused the delay in our service. But it is verified that your order was delivered. We have sent you an email with more info so you can verify it. Looking forward to hearing from you.
Regards.
Updated: Undelivered products eventually refunded
As an update to my original review. After I had asked for a refund as the product was not delivered, the product did subsequently arrive and customer service followed up with me. I did point out that a Christmas product delivered after Christmas is pretty pointless. They initially blamed the courier however I pointed out that tracking showed the order had not been processed to delivery for 11 days after having been made. Following this and the growing number of trustpilot review views, I can confirm that a full refund was received.
I bought the product itself as something fun for the Christmas period and it's quite cheap so I'm not really concerned on their quality - not their products are printed not woven so you are looking at a budget finish and nothing more. Buying seasonal from these guys give it at least 6-8 weeks and with that timeframe they might get it you in time but their processes aren't really delivering within their delivery schedules right now.
--
Christmas jumper ordered 6 December. Not delivered by Christmas. Product tracking shows they didn’t even process the order for 11 days. They refuse to refund.
27 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Christopher,
When we can't intercept the shipping and get the package back, we can refund the money. And actually it is verified that your order was delivered. We have sent you an email to offer more info of the delivery. Please check it.
Regards,
All the Reply IAll the Reply read look like a SONG…
All the Reply I read look like a SONG AND A DANCE yes looks like we all been SCAMMED still waiting for way over two months for my order But They Took My Money In A Heartbeat
24 de outubro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Wayne,
We apologize for your wait.
Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Again we are sorry for any inconvenience.
Regards.
What a joke
What a joke! I purchased what looked like a sweatshirt but is as thin as a t-shirt. The material is cheap and it’s cheaply made. The photos they post look wonderful but in reality the garments are crap! Don’t order from this company!!!! Save yourself a lot of time, money and hassle. Making a return is a nightmare!! In their exact words,”All items need to be returned at the customer’s expense and could be both costly and time consuming!” Lesson learned: buy AMERICAN!!!!!
20 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Heather,
Sorry that you don't like the material of the order. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
I've been waiting on my order since…
I've been waiting on my order since beginning of December ...all it's says is partially shipped but no tracking number ...it hasn't updated and I've contacted them and no response at all ..pretty upset cuz these were gifts I was hoping would be here by now !! Never again with this company spent 150$ !!
5 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Mary,
An email with a tracking number was automatically sent to you upon shipping, maybe it came to your spam mail so you didn't receive it. Now there are two packages on the way to you. we have sent you another emial to tell you more info. Please check it. We are sorrry for any inconvenience caused.
Regards.
Falsely advertised merchandise. Poor customer service.
I finally did receive the 2nd item. As expected, it is poor or falsely advertised quality as well. With both garments, you make a very nice garment with high quality cotton or other natural fibers, take a photo of it, advertise it claiming flannel, etc. and then you manufacture a poor quality garment of cheap man made materials. Then they offer a 50% discount on future orders, which is to offer nothing. These were a Christmas present, but I was ashamed to give them. Gave them them to charity instead. Their customer support sends a link to give their service a rating. Any poor rating is rejected, saying, try again later. Attempted several times across multiple days. Order number JB100884.
24 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Dear Jack,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. In this case, you are allowed to reach out to us at support@jellybuddy.com to sort it out.
We tried to identify your order ID to take care of the issue, but we failed. So we wonder if you could kindly provide your order ID and other info by directly sending an email to complaint@jellybuddy.com so that we can sort this out ASAP?
Looking forward to hearing from you.
You guys are a scam! makes me sick!
You guys suck. DO NOT order from this scam of a website, you will not receive your order and if you do it will be garbage. I want my money back but cant get ahold of you pieces of crap, so now I get to cancel my debit card. DO NOT ORDER from these morons!!
6 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
Sorry for any inconvenience. If you think an item cannot be delivered as expected, you can contact us and ask for cancellation before shipment.
And if you don't like the item received, whether the issue is quality or size, you are always allowed to contact us to return it. We can be contacted via email at support@jellybuddy.com.
For our convenience, we have sent you an email to deal with your order. Looking forward to hearing from you.
Regards.
I have been waiting for my order sense…
I have been waiting for my order sense the 7 of December. I have not been contacted. I haven't received any tracking number or when I might even get the gloves. I have contacted them 5 times and have not heard anything from them. So sad these were to be a gift.
7 de dezembro de 2022
Opinião espontânea
Resposta da Jellybuddy
Hello there,
We are sorry for your wait. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
The backlog we experienced is being clearing. We would be highly appreciative of any understanding from you. Thank you.
Best wishes.
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