The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
You have never given me anything ever; since I send money every month of the year but you have never given free transfers yet. Other money transfers companies like Taptap send don’t even charge for tr... Ver mais
A empresa respondeu
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... Ver mais
A empresa respondeu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Informações de contacto
4,3
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
What I thought was going to be a long…
What I thought was going to be a long drawn out process turned out to be such a smooth one. From my conversation with Andrew from the contact centre, who helped and advised me regarding the issue, which I acted upon via email, and to my surprise I received emails from the online Team Tahjae Smith. Wow! Everything was resolved by 14:30 UK time!! No time to stress. THANK YOU JN Money Transfer. Excellent job 👏🏾🇯🇲🥰
29 de abril de 2026
Resposta da JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you find our remittance service easy to access and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Resposta da JN Money
Dear Valued Customer, Thank you for the 5-star review. We are happy to hear that you find our remittance service reliable and that our team has been consistently available to support you when needed. We value your business and look forward to serving you again soon.
Resposta da JN Money
Dear valued customer, Thanks for sharing your experience with us. Based on our review, your online profile appears to be in good standing. Our Online Team just sent you an email requesting additional information regarding the issue you are experiencing. Kindly respond to the email at your earliest convenience, as this will assist us in identifying and resolving the matter promptly.
The app is very simple and easy to use…
The app is very simple and easy to use and convenience so you can do it anytime of the day or night straight away
25 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you find the app simple, convenient, and easy to use anytime. We appreciate you sharing your experience.
Finally online banking is working again…
Finally online banking is working again no issues.
25 de abril de 2026
Resposta da JN Money
Dear Valued Customer, Thank you for your 5-star review. We are happy to hear that you had a great experience with our online service. We are committed to providing the best service to you and all our customer and we can't wait to serve you again.
It's a very great experience to use the…
It's a very great experience to use the site to pay bills, so yes I love this, and will continue to use jn money online
25 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you so much for your wonderful feedback! We’re thrilled you’re enjoying the experience and appreciate your continued trust in using JN Money Online.
Resposta da JN Money
Dear Valued Customer, thank you! We’re happy to hear you found our service efficient. Your feedback means a lot to us.
Updating of my records was quick
Updating of my records was quick . I am grateful
24 de abril de 2026
Resposta da JN Money
Dear Valued Customer, Thank you for your positive review. We are happy to hear that you had a great experience and found our service to be efficient and reliable. We look forward to serving you again soon.
I am having trouble adding a second card…
I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned active, I needed to update my debit cards. Only one card was accepted at the time and I’ve been trying since to add the second debit card but it kept erroring out.
Additionally, I have downloaded the JN Money App from the Apple Store. Completed my profile, verification completed but I am having trouble getting the system to accept the addition of at least one debit card to be used as payment method.
I sent a request for assistance and still waiting for help. Thanks
23 de abril de 2026
Resposta da JN Money
Dear valued customer, we’re sorry for the inconvenience you’ve been experiencing with adding your debit cards. This is a known issue affecting some users, and our team is actively working to resolve it as quickly as possible. We understand how important this feature is and truly appreciate your patience while we address the problem. You will be updated as soon as the fix is completed. Thank you for bearing with us.
Resposta da JN Money
Dear Valued Customer, Thank you for your awesome review. We are happy to hear that you found our staff to be friendly and professional. We remain committed to providing the best service to you and all our valued customers. Thanks again for choosing JN Money Services.
JN website is down far too much!
JN website is down far too much. This is a terrible service. They must reconsider whether they should be offering this service. This is a mature financial institution, surely they must be able to do better.
14 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the frustration you’ve experienced. We understand how important reliable access is, especially for financial services. Your feedback is valid, and we’re actively working to improve the stability and performance of the website. Thank you for bringing this to our attention, we’re committed to doing better.
EASY TO USED
21 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found it easy to use, making things simple and user-friendly is exactly what we aim for. We look forward to serving you again soon.
It hasn’t been good lately.
It hasn’t been good lately.. the service is slow and I have to keep trying over and over… sometimes two hours before I get though. I hope you fix the problem as a lot of people depend on this service.
20 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback, we’re sorry to hear about your recent experience. We understand how frustrating the delays must be, especially when you rely on our service. Our team is working to improve performance and reliability, and we truly appreciate your patience.
All transactions done online
The website bis user friendly and easy to access. Completed the transaction online.
19 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback! We’re glad to hear you found the website user-friendly and easy to access, and that you were able to complete your transaction online with ease. Thank you for choosing JN Money!
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We truly appreciate your recommendation and are glad you had a positive experience with us. We look forward to serving you again soon.
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad to hear you found the service fast and convenient. We appreciate your support!
Althea was extremely helpful and…
Althea was extremely helpful and patient. She took the time to ensure that my query was resolved to my satisfaction.
It’s a real shame that this branch in Elephant and Castle is closing.
18 de abril de 2026
Opinião espontânea
Resposta da JN Money
Dear Valued Customer, thank you for your thoughtful feedback! We’re glad to hear that Althea was helpful and patient, and that she ensured your query was fully resolved. We look forward to serving you again soon! Please remember you can continue to send money easily using our online platform at www.jnmoneyonline.com.
I love using Jamaica National online is…
I love using Jamaica National online its convenient everything is made easy. I could do it in the comfort of my own home. everything is great no hassle 123
16 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your kind feedback! We’re delighted to hear that you’re enjoying the convenience of JN Money Online and that everything feels easy and hassle-free. It’s great to know you can manage everything comfortably from home!
Took a while to correct system error.
10 de março de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the delay in resolving the system error and appreciate your patience. We’re continually working to improve our service and provide a smoother experience.
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