The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
You have never given me anything ever; since I send money every month of the year but you have never given free transfers yet. Other money transfers companies like Taptap send don’t even charge for tr... Ver mais
A empresa respondeu
Great and secure way to send money to Jamaica for your family and friends. It can be picked up at several locations including the JN bank. The only problem I have is they do not have an app for easier... Ver mais
A empresa respondeu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Informações de contacto
4,3
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Effectively working
Well it's good to see it was up and running no technical issues today
17 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thanks for your feedback! We’re glad everything ran smoothly today with no technical issues. We appreciate you taking the time to share your experience and look forward to keeping things running just as well for you.
The website needs improvement
The website needs improvement. Whilst this is a convenient way of sending money from US to Jamaica, the website is oftentimes down/inoperable. I find this to be inconvenient. There are also times when account transfer takes longer than stipulated.
15 de abril de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the website and transfer times. We understand how important reliability and speed are, and we’re actively working to improve both. Your input is valuable, and we appreciate your patience as we make these enhancements.
Resposta da JN Money
Dear valued customer, thank you for bringing this to our attention. We’re sorry for the inconvenience caused by service interruptions and understand how frustrating that can be. We’re working to improve reliability and appreciate your patience.
Althea Morris is an amazing agent
Althea Morris is an amazing agent. I love this location because you get treated like royalty.
14 de abril de 2026
Opinião espontânea
Resposta da JN Money
Dear Dianne Ellington, Thank you for the 5-star review. We are pleased to hear that Althea has been providing you with excellent service. We will certainly acknowledge her for her efforts. Thanks again for choosing JN Money Services.
Although I’ve had some bad experiences
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that the people working on the frontline are extremely professional, courteous, helpful and empathetic. They are a pleasure to speak with and should be awarded with increase salaries. And I’m talking the staff who answers the telephone. They’re just brilliant 💯💯👏👏👏👏
12 de abril de 2026
Resposta da JN Money
Dear Patrick Walker, Thanks for the awesome review. We appreciate your feedback and will recognize our UK team for delivering exceptional service. We value your business and look forward to serving you again soon.
Seamless and very quick.
9 de abril de 2026
Resposta da JN Money
Dear Norma Carter- Johnson, Thanks for the positive review. We appreciate your feedback and look forward to serving you again soon.
Fast and straightforward
10 de abril de 2026
Resposta da JN Money
Dear Karlile Thomspon, Thanks for the 5-star review, we appreciate your business and can't wait to serve you again soon.
Good and effiecient customer service
Good and effiecient customer service
18 de março de 2026
Opinião espontânea
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found our customer service good and efficient. We appreciate your support and look forward to serving you again.
Resposta da JN Money
Dear Valued Customer, thank you for your kind words! We’re delighted to hear you had an excellent experience depositing to your JN Bank Account. We appreciate your support and look forward to serving you again.
I am satisfied with sending money with…
I am satisfied with sending money with JN, I had a few issues which was resolved.
2 de abril de 2026
Resposta da JN Money
Dear Valued Customer, thank you for your feedback! We’re happy to hear that you’re satisfied with our service and that your issues were resolved. We appreciate your trust in JN Money and look forward to serving you again.
Resposta da JN Money
Dear valued customer, thank you for your kind words! We’re glad you find our platform easy to use and that sending instant payments to your loved ones is smooth and convenient. Your support means a lot to us!
I was unable to send money via JN for…
I was unable to send money via JN for over a month
21 de março de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about your experience and the delay you faced. This issue was due to our payment processor being down, which temporarily affected our ability to complete transactions. The service has since been restored, and everything is now back to normal. We truly appreciate your patience and understanding.
The apps is so easy to use.it makes my…
The apps is so easy to use.it makes my transfer move fast then I think but the fee could be abit lower.
27 de março de 2026
Resposta da JN Money
Dear Valued Customer, Thank s for the positive review. We are happy to hear that you find our service both convenient and reliable. Our goal is to provide the best service to you and all our customers. We appreciate your continued support and look forward to serving you again soon.
good value for money
25 de março de 2026
Resposta da JN Money
Dear valued customer, thank you for your feedback! We're glad you found our offering to be great value for money. We appreciate your support and look forward to serving you again soon.
The quickness and professional in…
The quickness and professional in rectifying the problem.
24 de março de 2026
Resposta da JN Money
Dear valued customer, thank you for your kind words! We’re glad we could resolve the issue quickly and professionally. Your feedback means a lot to us.
My experience was great because it…Nice and straight forward
My experience was great because it takes little time to send off the money to the recipient, nice and easy 👌
24 de março de 2026
Resposta da JN Money
Dear Valued Customer, Thank s for the 5-star review. We are happy to hear that you find our service both convenient and reliable. Our goal is to provide the best service to you and all our customers. We appreciate your continued support and look forward to serving you again soon.
Need better customer service...if I had…
Need better customer service...if I had other transactions portal I would use it... very poor
20 de março de 2026
Resposta da JN Money
Dear Wayne Bryant, Thank you for sharing your experience. We regret to hear that your online experience did not meet your expectations. A member of our team will contact you shortly to better understand the issue you encountered and work towards a resolution.
Resposta da JN Money
Dear Valued Customer, Thanks for the 5-star review. We are pleased to hear about your positive experience. We appreciate your business and look forward to the opportunity to serve you again soon.
I dislike the fact that they have a…
I dislike the fact that they have a limit as to how I can send to my account , on a daily and monthly basis
10 de março de 2026
Resposta da JN Money
Dear valued customer, thanks for your feedback, we understand how frustrating those daily and monthly limits can be. They’re in place for security and regulatory reasons, but we appreciate you sharing your experience and will pass it along for review.
One of the worst services I've used…
JN Money Online - not the branch which was fine. One of the worst services I've dealt with, unreliable, constant errors, still not clear if money has arrived. disapointing.
17 de março de 2026
Resposta da JN Money
Dear valued customer, we’re sorry to hear about your experience with JN Money Online, that’s not the level of reliability we aim to provide. We understand how concerning it is not knowing if your money has arrived, but we can confirm that the transaction was successfully credited to your recipient’s account. Please feel free to reach out to our support team at jnmtonline@jngroup.com if you need any further assistance.
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