Bonnet Opiniões 

Cherry answered all questions I had perfectly and in a timely manner. She also forwarded me to a Sales Consultant for my B2B related questions, within 2 days I already had a call scheduled.

I had cause to speak to customer services and Cherry was fantastic in responding straight away and efficiently dealing with my enquiry.

Had a bad experience at a charge point tonight but Cherry @ Bonnet really came to the rescue, contacting the provider on my behalf, thank you Cherry for all your help!

If only Cherry was in charge.
She understands customers.
Such a shame her hands are tied.

Generally good, but their network map is unreliable, showing chargers available when they have been out-of-service for months. These data are taken from the service provider, in this case GeniePoint, but Bonnet should accept responsibility for ensuring that their maps are not misleading. It leads to their customers making wasted journeys to charge.

Thanks for you response. However, you need to correct your map. You are wasting your time trying to get GeniePoint to mend the charger. In the meantime, your subscribers are making wasted journeys going to charge there.

Cherry was excellent sorting out a payment issue within few minutes
Thanks again bonnet

Very good app, would definitely recommend this to friends. Excellent customer service from Cherry.
Also you get a quick response from them too.

thank you Cherry for the excellent Service regarding my account!

I had cause to contact Bonnet on an admin issue and their response was immediate by Cherry one of their agents. Problem was solved within minutes. Excellent customer service by Cherry

After the great „Account-disable-gate“ a lots of things has to solved.
Seems there was a big misunderstanding in the terms/conditions which where changed than - but a lot of customers where banned and lost credit, referrals without any reason…
Needed a lot of patience to get account back, now waiting to get everything like before….Cherry helped a lot.
Would be a great step for customers satisfaction if bonnet would give a little compensation for the more than 3 weeks unavailability

There was a fatal error with Bonnet. numerous accounts were deleted due to alleged abuse of the terms and conditions. I don't know if it was a system error. In any case, I was also affected and was able to reactivate my account together with Kevin - after long days. Thanks for that! I now have confidence in Bonnet again, which they lost through their completely unsuccessful communication strategy. Crisis management is urgently needed!

Mathias

Worked as a great app for over a year. Recommended to everyone. Then they updated their charging structure so it was no longer competitive. They also suspended lots of accounts including mine. When they eventually reactivated them (took weeks and still charged me for a service I couldn’t access), any credit in our account that we had paid for was wiped despite being told it was safe. Cancelling my account and advising friends and family to avoid. Awful customer service.

Charger failed to activate repeatedly, and then my legacy credit vanished from account, customer support is less than useless as the same chargers are on Octopus I’ll be using them now!

Bonnet app has been working for six month ok. Today I went to charge to find app wanted to confirm email address. Entered email but no email sent to me. Looked in spam folder also. Contacted Bonnet vis chat still waiting for fix. I have credit with Bonnet but have had to use my debit card at charger. Sorry to say I would not recommend Bonnet EV charging.

Mine account was disabled for no reason. After two weeks still no reply. I had a lot of kWh with them. Better never joined them and trust them money because they steal.

Bloque les comptes sans raison apparentes et ne répond pas aux courriers et vous perdez tous vos crédits = arnaques.

A great team !!!!! Bonnet really 100% worth

Given them over a week now to return my legacy reward credit that vanished and just get same generic replies sort account by account. This isn’t right. When it is returned I will update my review accordingly as I know some have got it back just not me as yet. I did have ok customer service with other problems until this happened so I will see if gets sorted.

Bonnet sperrt Konto bucht trotzdem Boost ab. Nach der kurzfristigen Änderung Ende 2022 nach der man sein durch Weiterempfehlungen gesammeltes Guthaben faktisch nicht mehr nutzen kann, nun sowas. Ich glaube die wollen sich selbst umbringen mit einem deratigen Gebahren.