Bonnet Opiniões 

Cherry is excellent, sorted my issue very quickly, very helpful.

Not so much a fan of Bonnet, they recently changed their pricing structure, made charging almost double the cost, whereas competing networks have not changed their pricing as much as bonnet.
However, I'm a fan of their support, particularly Cherry. She understand the issue I had straight away and also managed to solve my issue, thanks a lot Cherry.

Big thanks to Cherry for helping me sort out the transition problems i had with the move to boost :-) Glad i got my kWh back. Happy holidays!

Bonnet care about their customers,i have a problem with the kwh charged and they solve it quickly
Best app

Ich war seit Beginn bei Bonnet und musste bisher einiges erleben. Schlechter Support bis hin zu unrechtmäßigen endlosen Abbuchungen auf die man dann Wochen warten darf bis hin zu ständig nicht verfügbaren Stationen. Am schlimmsten war:

Ladestation ausschließlich über Bonnet nicht erreichbar Antwort: Kümmern Sie sich selbst drum und melden Sie sich bei Ladenetz. Die Daten würden von Ladenetz nicht geliefert das es bei Bonnet wieder funktioniert. Abgesehen davon ständig Fehlermeldungen und nicht erreichbare Stationen. (Ohne Zweitanbieter ist man verloren)

Dann haben Sie sich einfach mal vom Konto bedient und 100€ abgebucht. Nach Meldung beim Kundenservice heißt es ganz selbstverständlich und entspannt das kann jetzt 2 Wochen dauern bis die Erstattung wieder da ist das sei jetzt leider mein Problem das können Sie nicht beschleunigen.

Neuerdings werden bei jedem Laden immer 5€ abgebucht. Auch hiervon hatte ich fast 10 Buchungen die nicht automatisch wieder zurückgebucht wurden. Antwort Kundenservice "Da braucht es nur etwas Feenstaub und schon läuft es wieder" Aber auch das Läge an der Bank das nicht automatisch erstattet wird. Komischerweise war dann immer direkt nach der Meldung beim Bonnet Kundenservice immer direkt das Geld wieder da...

Ebenso werden Gutscheine einfach mal nach belieben gelöscht. Ich hatte fast 10 freitanken Gutscheine ohne Laufzeitbeschränkung die eines Tages einfach gelöscht wurden.

Sobald ich mein Guthaben aufgebraucht habe bin ich weg. Hoffentlich wird das nicht auch einfach eines Tages "gelöscht"...

I was on a trip in Germany where you are invoiced time-based after the 4h stay. Unfortunately this wasn’t listed in the app and got a hefty bill for 12+ h. Luckily the Bonnet agreed to refund the unannounced extra cost.
Great work team Bonnet, thank you!

Quick and concise response to my question- recommended

5 star Customer service, app works good, most of the time!
Good option if you using different chargers

I joined bonnet almost a year ago after watching a review on the Fully Charged Show.

The principle and USP of Bonnet was great, after buying units of electricity upfront I could charge via partnering providers at a fixed price.

The idea that one app gave access to multiple, cross network sites without the need to constantly check the price per unit was great.

When I signed up Bonnet promoted that, “I’ve bought the KWs so they are mine to keep forever”, this changed to only getting to keep unused KWs as only as a monthly subscription was paid for.

By recommending Bonnet to other users while at a charge point there was the added benefit of referral credit.

I drive a Tesla, and even though superchargers are plug and play, I still used Bonnet for the convenience of a fixed price across multiple locations.

Now Bonnet has discarded their USP and become just another app to clutter your phone.

Even with a 15% discount , for which an £8.00 subscription is charged we’re back to price checking each charger visited.

You don’t need an accountant to work out that there are other options available with a lower price than using Bonnet even with a discount.

Now Bonnet has forced the user to price check, why not look at all providers along your route, stop at a cafe or pub and have a coffee while charging.

As for me I’ll revert to letter the nav system I’m my Tesla plan the drive via reliable, fast and simple to use Tesla chargers which are now cheaper to use ever after 15% Bonnet discount.

It is a shame that a very good idea as become an account to close and app to delete.

Kann mich nicht beschweren!! Habe einen Tesla Model S und nutze die Bonnet App kaum zum laden, aber die damaligen 200kwh für 46 Euro waren einfach Hammer!! zum behalten meiner 205kwh habe ich immer 10 Euro im Monat bezahlt und 20kw bekommen! Dies fällt nun weg, und ich zahle nur noch 2 Euro pro Monat! Werde ich wohl demnächst mal aufbrauchen! ;-)

FROM GOOD TO REALLY BAD.
been with bonnet for over a year, there USP was to be pay up front in one app and gain access to a variety of charging companys cheaper than going to them direct.
Sadly this is no longer the case, there so called discount is not cheaper than going direct to the companies themself and obtaining a membership. As bonnet is only discounting prices based on a pay as you go tariffs across all charging companies. I'll give u one example, source London chargers 0.65 per khw on pay as you go, but take out any membership and it's 0.46 per kWh. Bonnets highest discount which is 15%, take that off 0.65 equals 0.55 per khw plus they want you to spend £8 a month for this!!!!!!!!. It's insane.

Bonnet care about their customers and I originally joined for £80 per month for 200 KwH of power. That no longer is the case as I have their £8 per month deal with discounts whenever I charge. That's great as long as it all works and as long as I can find working chargers on their app.

Joined 6 months ago and charged at £0.25.

Increased to £0.40 3 months ago

Increased to £0.60 - £0.75 for the customers benefit and I have to pay £8 a month.

Goodbye Bonnet, hope your still here in 6 months.

Had a query about the change in pricing strategy from packages to boosts. This was explained to me in a way that I could understand and felt it was dealt with quickly and efficiently.

Overall good experience with Bonnet and prompt service from Cherry.

Thank you

Great customer Support.. I had a question and contacted them via mail. 15min later I received an answer!

Cherry is very helpful with quick response and service

Bei Fragen sehr schnelle und freundliche Unterstützung.

Le support de Bonnet est extrêmement réactif. J’avais écrit pour demander où étaient passés les kWh de crédit que j’avais achetés dans la mise à jour de l’appli, ils m’ont répondu dans l’heure ouvrée qui a suivi ☺️

Deleted my previously bought charging credit with remark that they changed their ToS.