Bonnet Opiniões 

As a first time user of Bonnet I had issues getting an osprey point to start charging in the bonnet app.

I contacted support and Cherry quickly responded and guided me through to a successful charge.

That required closing all apps and trying again which worked.

If all companies responed so quickly life would be great.

Bennet was working well untill new pricing. To use my carried over KW I have been charged £5 on top of my paid for KW each charge . I have now been charged £15 for something that should be paid for. Have Emailed them but you guess no answer.Just want my money back. Bonnet do need a app user guide .

Cherry from Bonnet live-support has been invaluable, she has answered all my queries at different stages through the pricing structure change - Explained: all my existing refills (kWh) will migrate to new Boost price structure from old refills structure; it will be under the legacy wallet in promotions; I can use my kWh until finished - at that point my light boost payment structure will take over. Bonnet's live-support service is wonderful; extremely clear; prompt; extremely informative - comes highly recommended.

Randerick

Great app service and undercut the normal charging companies.
Customer services really brilliant and can't fault them one bit

Recent updates introducing boost is not worth using. I will stop using once I run out of my built up Refill kWh.
Been a long term user, I wouldn't mind increase in the price of refills but unfortunately our journey ends here

Bonnet used to be one the best and cheapest apps to charge but the recent update from Refill to Boost killed everything. You claim UP TO 15% discount, but there's a Shell Recharge I use regularly, the price on Bonnet is now more expensive than the Shell app.
What's the point?
there's even no point using my built up referral credit at the pitiful rate of £8 a month.
I will no longer be promoting Bonnet and ensure the friends I promoted to are aware of the changes.

I had a couple of questions and Cherry answered quickly and with simple explanations (which suited me). The service is one that I have used once locally, but works brilliantly. I have yet to try elsewhere but on my previous experience, I am not expecting any problems.

Perfect support. Very professional

Bonnet started off well but have recently changed the price structure, which means I and many other friends that use this app will be leaving. I realise that prices have gone up however it is the way the loyal customers have been informed that is the issue.

The USP was one price for all chargers, that has now gone. The only explanation was that “ Based on your feedback we are making changes “. What a load of rubbish.

Also a few months ago they cancelled free credit and free charges without notice, so changing fundamental parts of the t&c’s without consultation is the norm

Great app, superb customer service !

I think the subscription business model was really clever making it simple and a good price in general and worthwhile using. The new boost approach is basically pointless, if you are an Octopus customer, as the "Boost" rates are higher than the standard rates on Electroverse. So I don't really understand the new business model its not different to other competitors and in some cases more expensive. The App has generally worked well and like the rewards and UX, but price is king and once credit is used up I suspect I won't use it again, which is a shame.

Everything was fine until last update. Now every time when use bonnet you charge me just upfront price. Try to contact with support but they not reply at all! How to fix this horrible payment issue? I don’t want to get penalty charge or something!

Used and Promoted Bonnet a lot and I have hundreds in referral credit. After the latest update, I can only use £8 / month from my referral which means it will take me over 6 years to use up my referral credit..
This is NOT good, atleast let people use their built up credits without limits, or have something like £50/month instead of £8.
Bonnet is only going down !

Great app for charging on various EV charging points. Customer Services support is very responsive and any issues resolved quickly.

Previous good experience from bonnet, recommended to many ev drivers and used in preference to other service providers.
Sadly, due to the new pricing structure, I stress structure rather than actual pricing which I fully appreciate is dictated by the market, I shall no longer be using bonnet.
Remaining credit on my account has disappeared

Having previously rated Bonnet as 5 stars for their excellent (former) business model with flat rate competitive refills and monthly subscription, I am very disappointed with the new variable charging model which is considerably higher priced and far less transparent than fixed price refills. Why oh why abandon such a unique and popular fixed price commercial model? To claim that this is in response to customer demand is simply not true and frankly insulting to your customers. Also, the only benefit quoted so far is the option to charge when driving overseas....not a great argument I'm afraid Bonnet. Please bring back refills (even at a higher cost if absolutely necessary!)

Thank you for your reply. As an example, I typically use high speed chargers such as Ionity (UK). Ionity 350Kwh chargers are priced by them as 69 pence per KWh on a Pay per Use basis. This same charge rate of 350KWh was available using Ionity at 45p/KWh using Bonnet Refills - a saving of almost 35%!). Under the new Boost option, the Bonnet App now shows that I will pay the same 69p/KWh at my favourite Ionity chargers (i.e no saving at all using Bonnet Boosts??). Even if your App is showing the Bonnet Boost price without the 10% discount applied, I am still paying higher prices under the new Boosts model. If the price on your app is correct at 69p/KWh for Ionity chargers (e.g. Heathersett UK), then I pay the same using either Bonnet or Ionity Pay as You Go to use their chargers BUT without the added Bonnet monthly fee - so overall Bonnet is more expensive than paying Ionity directly for each charge. How can this possibly be a user benefit??

Ik zit al vanaf het begin bij bonnet en prijzen zijn in een korte periode meerdere keren verhoogt en stroom wat ik er te goed had was opeens verdwenen en niemand wist zogenaamd van iets.

200kwh @ 40p paid up front. Then told I get 15% off as they bait and switched there pricing a day ago. At least give me what I've paid for. Then I can choose before I agree to continue on your new terms, which I will not. Subscription model which is not cheaper than pod point at this point pointless!

Perfect service, Kevin is a great person who does everything to help people

I am very satisfied with bonnet's customer service. my concerns are answered or resolved quickly and competently. 5 stars overall for the company. Unfortunately, refills are history for now. I really hope that the refills will come back when the energy crisis is over. of course the boosts are not the big savings but better than nothing. Let's see if bonnet will occasionally give us an extra one!?