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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Tolle App, faire Preise und immer mehr Partner bei Ladepunkten. Lade aktuell während unseres Urlaubs in Friesland, und auch auf der Anfahrt, ausschließlich mit Bonnet und hatte bisher keinerlei Probl... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Aus dem Nichts diese Mail! Ich habe die AGB daraufhin gelesen und keine Verstoß gefunden. Ich habe Bonnet eine Anfrage geschickt und bis jetzt keine Antwort erhalten! Your account has b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Started using Bonnet back in March 2022 and never used it much, as the weeks went by more networks were added like ESB & Genie point. A fair few networks now and should be more over the coming month... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Bonnet App is well worth subscribing to. There are 2 levels of subscriptions, £2 a month gives you 10% off the normal charger rates, whilst £8 per month gives you 15% off the normal charger rates... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Posto de abastecimento de veículos eléctricos
  2. também em
  3. Empresa de software
  4. Empresa fornecedora de energia eléctrica

Sobre Bonnet

Escrito pela empresa

Founded in 2019, Bonnet is a user-friendly platform that aggregates EV charge points across numerous charging networks, allowing EV drivers to use and identify available charging points through one simple app.
The platform leverages real-time data to ensure drivers always know which charging points are available. The excellent user experience is enhanced by the platform’s inbuilt customer service tool, providing instant support to any EV driver.
Bonnet has a flexible pricing structure, guaranteeing cheaper rates (up to £0.25/kWh) through a monthly payment plan (Monthly Refills), no matter the type of charger you use (fast, rapid or even ultra-rapid one). Not only that, we do not charge any additional fee (overstay, plug-in fee, etc).
For more information about our pricing, visit: https://www.joinbonnet.com/pricing
Coverage: - Alfa Power - Allego - Char.gy - ESB - Fastned - Franklin Energy - Plug-N-Go - Shell Recharge - EV Box - Osprey - Connected Kerb
For more information about our coverage visit https://www.joinbonnet.com/coverage

Informações de contacto

4,0

Bom

TrustScore: 4 em 5

400 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,0

Todas as opiniões

(400)

1 opinião nos últimos 12 meses

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Classificada 4 em 5 estrelas

Excellent provider that needs a few…

Excellent provider that needs a few improvements.
First of all, bonnet is one of the cheapest options of charging your car on the road to your destination, and offers also a lot of networks, ionity, fastned and allego are the biggest ones.
It also offers to charge AC, but you then pay the same price as fast charging, so it's not that worth it.
Secondly, its support team is active and fast to help of there is a issue anywhere.
What i absolutely love is that you can collect kwh with the monthly refills, which you can use forever unless you stop the subscription.

A few improvements to make would be to finally include a QR scanner, it's still missing after all this time and it's such a simple feature.
A physical card may also be a good thing to have. Lastly perhaps bonnet needs to consider having a seperate AC charging fee, so it's going to be worth using bonnet for slow charging as well.

16 de setembro de 2022
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logótipo da Bonnet

Resposta da Bonnet

Thank you so much for taking the time to send us a review so glad you are enjoying being part of the bonnet family

Classificada 5 em 5 estrelas

Tolle App, faire Preise

Tolle App, faire Preise und immer mehr Partner bei Ladepunkten. Lade aktuell während unseres Urlaubs in Friesland, und auch auf der Anfahrt, ausschließlich mit Bonnet und hatte bisher keinerlei Probleme. Alle Säulen (bis auf eine mit vertauschten Nummern) wurden direkt erkannt und haben das Laden gestartet.
Der Service ist auch super hilfreich und vor allem schnell. Vielen Dank an dieser Stelle an Cherry, die mein Problem innerhalb von drei Minuten gelöst hatte 👍🏽

15 de setembro de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hey Bonnetin@!

It is wonderful to hear you have received a great service from Cherry and are enjoying the app, thank you very much for your lovely review!

Have a nice day!

Team Bonnet

Classificada 5 em 5 estrelas

Free Charging till 20/09/2022. ( I think for 1st time customers).

I had already downloaded the App, a month ago. Received an email today to offer free charging ( I think for 1st time users), which expires 20/09/22.

I clarified this message with them & it is true.

Kevin came back quick time to my question. It ties in perfectly, as I have an engagement this week end & will need to charge up.

So 2 thumbs up from me. I'll be charging up shortly. Super excited using new EV chargers. Thanks again for the free offer guys!

14 de setembro de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hey Bonnetin@!

It is great to hear you are enjoying Bonnet and received a great service, thank you very much for your lovely review!

Team Bonnet

Classificada 5 em 5 estrelas

A very quick reply to my questions…

A very quick reply to my questions using the chat app with a real person. Bonnet do appear to be really trying to make charging for EV drivers a better experience.

11 de setembro de 2022
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Resposta da Bonnet

Hey Bonnetin@!

Glad you are enjoying the app and received top service!

Team Bonnet

Classificada 5 em 5 estrelas

Gut funktionierende App mit einige…

Gut funktionierende App mit einige Möglichkeiten Gutscheine zu sammeln, damit vergünstigt geladen werden kann. Super Service wenn Fragen aufkommen. Weiter so!

10 de setembro de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there! It's truly amazing to hear such a positive feedback, we are delighted to hear you like the product and support we offer. Team Bonnet

Classificada 5 em 5 estrelas

Great service

Sent a message which was replied to immediately. Great service!

10 de setembro de 2022
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Resposta da Bonnet

Hey Bonnetino!

It's awesome to hear you received a great service and glad you are enjoying the app!

Team Bonnet

Classificada 5 em 5 estrelas

Very helpful live chat team

Cherry from Bonnet was a star today - I had a few problems with charging cutting out on a free charge and she made sure I was refunded when I had to finish my charging with second charge at the same charging point. Really helpful team after a few technical problems with 3rd party suppliers.

6 de setembro de 2022
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Resposta da Bonnet

Hello there!
Many thanks for sharing your experience with us, we are very happy to hear you got the help needed, we will make sure Cherry gets her recognition for sorting this out.
Team Bonnet

Classificada 5 em 5 estrelas

What a great app!

This is by far the best and easiest EV charging app I have come across. Plenty of chargers, better rates than most other services and an absolutely brilliant customer service team! I absolutely recommend this app to EV newcomers and pros alike!

30 de agosto de 2022
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Resposta da Bonnet

Hello there!
It's truly amazing to hear such a positive feedback, we are delighted to hear you like the product and support we offer.
Team Bonnet

Classificada 5 em 5 estrelas

Good app to have if you have an EV

So far I've used bonnet without much issues. The only trouble I once had was with source london, there were two chargers nearby so not sure if I was connecting to the wrong charger (no markings or any way to differentiate between the two) and failed to charge. But every other time, especially on journeys, it has been working with no issues. Customer service is very very good

31 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
Thank you for taking the time to share your views, we will have a closer look at the issue you described and will try to fix it as soon as possible.
Team Bonnet

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Very successful charging experience with our Nissan leaf.

29 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
That's great news, we are very happy to know your charging experience went as well as intended!
Team Bonnet

Classificada 5 em 5 estrelas

Has some problems to charge

Has some problems to charge, quick response from the support and good solution

29 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
Thank you for sharing your experience with the app and Support Team, lovely to hear it was all sorted out.
Team Bonnet

Classificada 5 em 5 estrelas

It was a very professional and quick to…

It was a very professional and quick to my issues through the chatting box about to sort it out and I am thanking to Kevin how helpful he was .

27 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
We appreciate you taking the time to leave this review and we are also pleased to hear your issue has been sorted out quickly and effectively.
Team Bonnet

Classificada 5 em 5 estrelas

Had a question about the charge on my…

Had a question about the charge on my credit card - Kevin dealt with it very quickly, always been quick to reply and and the reply very simple to understand.
Good work keep going

24 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
We love to hear you received efficient help while contacting our Customer Support Team! We will make sure Kevin gets recognised for his good service.
Team Bonnet

Classificada 5 em 5 estrelas

Ich liebe Bonnet

Ich liebe Bonnet, super App, super einfach, bisher keinerlei Probleme beim Laden, super Service, wird immer weiter erweitert, jetzt auch EWEgo,
Super Promotion und innovativ.
Wer es testen möchte, was ich nur empfehlen kann
R3Z3ZQ du wirst es auch lieben ;-)
Großes Dankeschön an Bonnet

25 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there,
Many thanks for your positive feedback and support. Yes, we keep expanding the network tirelessly, so we added yet another provider to our service - we hope you managed to check out their chargers through the app already.
Team Bonnet

Classificada 5 em 5 estrelas

While checking on the app

While checking on the app, it’s showing faults been reported. We arrived with no problem charging and walked into Costa for a morning coffee, out and ready to continue our journey. Wasn’t sure about free charging using my credits and customer service officer Kevin checked and offered reassurance that it was a free charging.

24 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there,
Thank you for spending some time to share your positive experience with the app! Our Customer Support Team is always happy to help, answer your questions or check the details in regards to your account.
Team Bonnet

Classificada 5 em 5 estrelas

Fantastic

Fantastic. I find having to have tons of different apps very irritating. Bonnet not only helps with that, but is also much cheaper. Even the plain pay and go tariff is less for the chargers in my area by £0.16 per kwh! Thanks to Kevin for the awesome customer support when answering my questions, too!

23 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello and thank you for your valuable feedback. This is exactly why we created our product - to make charging experience easier.
We are happy to hear our Customer Support Team was swift and helpful, we will make sure that Kevin gets his recognition for assisting you the way it met your expectations.
Team Bonnet

Classificada 5 em 5 estrelas

Best charging app

Sign up to bonnet using the promotional code RZXVJ you will get £15 off your first subscription.

Very frustrating to see bad reviews from people who clearly do not understand the concept behind Bonnet.

This company is a game changer and will be a future giant in the EV charging business.

Bonnet serves two purposes. It brings the fragmented charging network under one app.

It also allows you to access preferential charging rates. The latter is the main reason I joined and the app has practically halved my charging costs overnight.

A growing number of EV car adopters are reliant on the public network due to not having access to a home charger. Unfortunately a number of operators see this as a license to charge obscene rates per KW.

The app has partnered with a good number of operators and I am assured by the friendly and attentive staff that this number will grow.

But as mentioned the main benefit is to be able to access cheaper charging rates.

Bonnet has yet to truly come into its own and is currently a bit of a sleeping giant. The early EV adopter demographic tended to be wealthy people with access to off street parking. As we approach 2030 and the eventual demise of the internal combustion engine we will see ever more people buying electric vehicles, many of whom will be totally reliant on the public network. For these people Bonnet is a no brainer

6 de agosto de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
We highly appreciate your positive feedback and amazing support. Yes, we still keep growing, as we just added another provider to our portfolio - hope you can test and get in touch with a review.
Team Bonnet

Classificada 3 em 5 estrelas

Great app for charging

Great app for charging. If you use the code R97AMD you get your first free refill with €17.55 discount.

Greetings Mike

unfortunately the Pricess are changed per 1-8-2022 therefore they are to expensive for the Netherlands.

20 de julho de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello Mike!
Thanks for sharing your kind review with us and your referral code with other users.
Team Bonnet

Classificada 2 em 5 estrelas

Not that fair and transparent at they claim

Not that fair and transparent at they claim.

Bonnet offered codes for free charging after registration. I even check with support if there is any validity date - the response was that there wasn't any. Sadly after 2 weeks the coupons were gone - neither I nor my 2 friends whom I recommended getting Bonnet didn't saw any notification about expiring promotion.

Support wasn't particularily helpful - the response was that they are rebuilding the "Promotions" feature inside app, and they needed to deactivate previous codes.

Can't really blame them - improvements are necessary. But overall the experience could have been way better.

4 de julho de 2022
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logótipo da Bonnet

Resposta da Bonnet

Hello there!
Many thanks for a valuable feedback. We will take your suggestions under consideration to improve the user's experience.
Team Bonnet

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