Ezra Opiniões 

36
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My meds were delivered to the wrong address due to FedEx mistake. I was very frustrated because I was afraid I was going to miss my shot. There is someone named Juan that helped me all the way through... Ver mais

Classificada 5 em 5 estrelas

The customer service agent was able to answer my questions quickly. She was also able to solve my problem immediately. I have been very impressed with the level of service each time that I have needed... Ver mais

Classificada 1 em 5 estrelas

Had two $465 unauthorized charges that were due to "processing errors". My bank sent me a fraud text and was going to close my card. After talking to live chat for over two hours they took them off b... Ver mais

Classificada 2 em 5 estrelas

Now going on a week with everything still in a pending state. You can only contact them via a NON-LIVE chat. The responses are 100% canned junk with promises of escalations, contacting the right d... Ver mais

Informações sobre a empresa

  1. Serviço de emagrecimento
  2. Farmácia online
  3. Vendedor online de medicamentos sujeitos a receita médica

Escrito pela empresa

Ezra is a digital health company aiming to improve the lives of Americans across the U.S by connecting them with the best treatments and physicians across the country. We provide access to expert doctors and personalized plans to help you look and feel good.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

36 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 9% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(36)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Easy

Approval within 1 day, meds shipped on a Friday and arrived Monday. Fair pricing, pick your supplier, no hassle.

1 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Placed order on May 25 arrived by May…

Placed order on May 25 arrived by May 28 only got two piles of medication so contacted support and they reviewed very quickly and let me know that the third vile arrives 10 days prior to the last file being empty so the medication does not expire customer service app was efficient and kind I was charged exactly what they said I would be charged and shows I will be charged again in three months, which is what I signed up for

28 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

So far so good

So far so good. I received my order, started my treatment. I wish they had phone support, but I was assisted with the many questions I had through email in a timely manner.

27 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

False advertisement

I placed an order for 3 months showed price of 400 but once submitted company charged me 400 + additional 150 stating a computer error. Ask for refund of 150 bc that's not the customer fault the computer made an error company told me they can not refund me my 150 bc both orders was already being shipped

25 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Charged without sending the medicine no one will answer!

They charged my account, but say that they had a problem with my payment and have not shipped the medication. I have reached out multiple times and have gotten no response. When I went back to message AGAIN, they deleted the evidence of me asking what's going on with my payment and prescription. There is no way to actually get ahold of anyone so I think this company is a scam.

22 de maio de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Either dis-organized or a scam company

Now going on a week with everything still in a pending state. You can only contact them via a NON-LIVE chat. The responses are 100% canned junk with promises of escalations, contacting the right departments, and promises to get everything synchronized so that it runs smoothly and still nothing happens.

In the meantime, they put a hold on your credit card with zero idea of when or if they'll actually finish the process on their side. Beginning to feel a bit like a scam.

21 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Zero stars

Zero stars.
They charged my account before I even finished the medical questionnaire. They claim you won't be charged until after your prescription is approved but they will absolutely put a hold on those funds. No contact number anywhere. No way to.cancel anywhere. Avoid avoid avoid!

22 de maio de 2026
Opinião espontânea
logótipo da Ezra

Resposta da Ezra

That is correct, Caitlin. There is an authorization put on your credit card during the signup process. The card is not charged until you are prescribed by the doctor. You are able to cancel at any time from within your patient portal if you completed enrollment. If you did not complete enrollment, the temporary authorization simply falls off of your credit card. To say there is no way to cancel is untrue.

Classificada 1 em 5 estrelas

I just ordered 20 minutes ago and I'm…

I just ordered 20 minutes ago and I'm already being set to be charged again in 2 weeks. I have not talked to a Dr and the phone number 8888010179 is disconnected. Can someone please help me. I can always cancel my credit card I guess. I just wanted you let everyone know that the Dr got back to me I feel better about the situation

19 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unauthorized Charge, Medication Arrived Warm

1. Medication arrived warm. 2. They are running a scam. I authorized a charge of $160 for the medication, then, without my knowing, authorization, or even a notification, they charged an additional $65. When I reached out about the charge, they claimed it was because I requested to start at a 9mg dose. I signed up for a 5mg dose and would never take 9mg at my current weight. I asked for a screenshot of where I made this request and they were unable to provide any evidence to support their claim. Additionally, the pharmacy used doesn't answer or return calls.

12 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Where is my order?

My order was sent to the pharmacy on May 6, 2026 and has still not shipped. I was feeling very confident with my decision to use this company, but now I'm having doubts.

18 de maio de 2026
Opinião espontânea
logótipo da Ezra

Resposta da Ezra

Hi Millie, our support staff can help you with this if you email in to support@joinezra.com and have a manager look into this issue with the pharmacy. We're usually able to contact our pharmacy representatives and have delayed orders expedited.

Classificada 4 em 5 estrelas

Smooth and easy

Smooth and easy transaction so far! Only giving 4 stars instead of 5 due to the fact that I was charged the $150 fee twice. Being prescribed was a breeze, just needed my photo ID and a questionnaire to be approved by the doctor. I am being prescribed the gradual 6 month Tirzepatide doses. The actual ordering process was much easier than I anticipated. I will update once I see if I'm actually refunded the double charge and again once I receive the delivery. I was super skeptical, but Ezra customer service seems extremely helpful thus far.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I LOVE EZRA!

I just started with Ezra and Paula has helped me every step of the way. The whole team is amazing!!!! Had a mishap with my med they are sending me a replacement. Ezra will be my go to this whole journey. Thank you Ezra and thank you Paula.

11 de maio de 2026
Opinião espontânea

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