My meds were delivered to the wrong address due to FedEx mistake. I was very frustrated because I was afraid I was going to miss my shot. There is someone named Juan that helped me all the way through... Ver mais
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Leia as opiniões dos outros
The customer service agent was able to answer my questions quickly. She was also able to solve my problem immediately. I have been very impressed with the level of service each time that I have needed... Ver mais
Had two $465 unauthorized charges that were due to "processing errors". My bank sent me a fraud text and was going to close my card. After talking to live chat for over two hours they took them off b... Ver mais
Now going on a week with everything still in a pending state. You can only contact them via a NON-LIVE chat. The responses are 100% canned junk with promises of escalations, contacting the right d... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ezra is a digital health company aiming to improve the lives of Americans across the U.S by connecting them with the best treatments and physicians across the country. We provide access to expert doctors and personalized plans to help you look and feel good.
Informações de contacto
3 North Federal Highway, 33004, Dania Beach, Estados Unidos da América
- (888) 801-0179
- support@joinezra.com
- joinezra.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 9% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy
Approval within 1 day, meds shipped on a Friday and arrived Monday. Fair pricing, pick your supplier, no hassle.
Placed order on May 25 arrived by May…
Placed order on May 25 arrived by May 28 only got two piles of medication so contacted support and they reviewed very quickly and let me know that the third vile arrives 10 days prior to the last file being empty so the medication does not expire customer service app was efficient and kind I was charged exactly what they said I would be charged and shows I will be charged again in three months, which is what I signed up for
So far so good
So far so good. I received my order, started my treatment. I wish they had phone support, but I was assisted with the many questions I had through email in a timely manner.
False advertisement
I placed an order for 3 months showed price of 400 but once submitted company charged me 400 + additional 150 stating a computer error. Ask for refund of 150 bc that's not the customer fault the computer made an error company told me they can not refund me my 150 bc both orders was already being shipped
Charged without sending the medicine no one will answer!
They charged my account, but say that they had a problem with my payment and have not shipped the medication. I have reached out multiple times and have gotten no response. When I went back to message AGAIN, they deleted the evidence of me asking what's going on with my payment and prescription. There is no way to actually get ahold of anyone so I think this company is a scam.
Either dis-organized or a scam company
Now going on a week with everything still in a pending state. You can only contact them via a NON-LIVE chat. The responses are 100% canned junk with promises of escalations, contacting the right departments, and promises to get everything synchronized so that it runs smoothly and still nothing happens.
In the meantime, they put a hold on your credit card with zero idea of when or if they'll actually finish the process on their side. Beginning to feel a bit like a scam.
Zero stars
Zero stars.
They charged my account before I even finished the medical questionnaire. They claim you won't be charged until after your prescription is approved but they will absolutely put a hold on those funds. No contact number anywhere. No way to.cancel anywhere. Avoid avoid avoid!

Resposta da Ezra
I just ordered 20 minutes ago and I'm…
I just ordered 20 minutes ago and I'm already being set to be charged again in 2 weeks. I have not talked to a Dr and the phone number 8888010179 is disconnected. Can someone please help me. I can always cancel my credit card I guess. I just wanted you let everyone know that the Dr got back to me I feel better about the situation
Unauthorized Charge, Medication Arrived Warm
1. Medication arrived warm. 2. They are running a scam. I authorized a charge of $160 for the medication, then, without my knowing, authorization, or even a notification, they charged an additional $65. When I reached out about the charge, they claimed it was because I requested to start at a 9mg dose. I signed up for a 5mg dose and would never take 9mg at my current weight. I asked for a screenshot of where I made this request and they were unable to provide any evidence to support their claim. Additionally, the pharmacy used doesn't answer or return calls.
Very pleased
Quick delivery of meds. Prompt and helpful reply to questions!
Easy to enroll and great customer…
Easy to enroll and great customer service. Had a minor issue but was rectified very quickly to a very satisfying outcome.
Where is my order?
My order was sent to the pharmacy on May 6, 2026 and has still not shipped. I was feeling very confident with my decision to use this company, but now I'm having doubts.

Resposta da Ezra
Smooth and easy
Smooth and easy transaction so far! Only giving 4 stars instead of 5 due to the fact that I was charged the $150 fee twice. Being prescribed was a breeze, just needed my photo ID and a questionnaire to be approved by the doctor. I am being prescribed the gradual 6 month Tirzepatide doses. The actual ordering process was much easier than I anticipated. I will update once I see if I'm actually refunded the double charge and again once I receive the delivery. I was super skeptical, but Ezra customer service seems extremely helpful thus far.
Communication was clear and effective
Communication was clear and effective
I LOVE EZRA!
I just started with Ezra and Paula has helped me every step of the way. The whole team is amazing!!!! Had a mishap with my med they are sending me a replacement. Ezra will be my go to this whole journey. Thank you Ezra and thank you Paula.
They are super fast at getting back to…
They are super fast at getting back to you if you have questions!

Resposta da Ezra
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