Rooster  Opiniões 

619
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Service was ok but when trying to get hold of customer service I couldn't get any joy. A phone number would have been helpful but it all seems to be on line now which doesn't really help the older gen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've been driving for more than 40 years, no speeding fines, no at fault accidents...I even use drive score and have a score of 914! a clean record - yet mainstream insurers still wanted to charge me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The app is worth its use, it saved my £200 on my insurance, it easy to use and looks at how you drive to save you money. The whole process was so easy, just bare in mind it takes time to monitor your... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a de... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros
  2. também em
  3. Serviço de motorista

Escrito pela empresa

Rooster helps safe drivers save money on car insurance, fuel, mot’s, repairs, parking and more. Download. Drive. Save


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

619 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,0

Todas as opiniões

(619)

41 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Just bought 😆

I’m very happy with quote I’ve been given. I have also just bought a policy. Very easy to access the app and buy policy. Amazing.

14 de setembro de 2023
logótipo da Rooster

Resposta da Rooster

Great to hear your comments, thank you!

Classificada 1 em 5 estrelas

NOT WORTH IT

Did the test drive for 1 month got a really good score and got quoted £107 a month when other companies quoted me 75 a month..

Not worth the hassle

11 de setembro de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Josh, sorry we couldn't be more competitive, we don't claim to be the cheapest all the time, just fair based predominantly on your test drive results. Thanks for your interest in Rooster. Emily

Classificada 5 em 5 estrelas

Really good!

Really simple to use and there isn't loads of forms to fill in!

22 de agosto de 2023
logótipo da Rooster

Resposta da Rooster

Hi Richard, so pleased you found the sign up so easy and quick. Great to see too you've purchased a policy with us too. 😄

Classificada 1 em 5 estrelas

0 star

0 star
Have been with them for 2 years continue
0 claims
On 3rd year renewal they demanded price 10 times higher of what I was paying

Worst experience ever
Please do not take their policy if you looking to drive for many years

23 de agosto de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Dear Hamza, I am sorry to hear we couldn't offer you a competitive quote this year, however I hope we saved you money during your time with us. Due to a change in the way we price risk your premium is now coming in much higher than we would have liked. We are sorry to see you go, however we can still offer you savings on MOTs, servicing, maintenance and fuel all via the app. Freddie

Classificada 1 em 5 estrelas

My experience with Rooster Insurance…

My experience with Rooster Insurance has been incredibly disappointing. Despite being a customer for a year, they failed to offer me a renewal quote due to their new underwriters. When I inquired about the reason, their response was unsatisfactory – simply stating that they couldn't provide that information. It's disheartening to be treated this way after being loyal to them. I strongly advise others to steer clear of this insurance company.

22 de agosto de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Abu, we understand your frustration but hope the saving you made in the year you were with us is some conciliation. The team should have been able to give you some clarification of why we were not able to offer a renewal so please email us at hello@joinrooster.co.uk for more details. Best wishes Team Rooster

Classificada 1 em 5 estrelas

Lieing Company

They advertise by saying that the driveing assessment will help you get a cheaper insurance but they operate as any other insurance they just act like they are better by putting on a fake mask like this driving tracking will help you get easier quotes and that but it’s unless they are like them all money suckers

20 de agosto de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi, I am sorry we were not able to offer you a competitive quote. We base our prices predominantly on test drive results and I am sorry we were not able to offer you anything. Thanks however for giving Rooster a go.

Classificada 5 em 5 estrelas

Thoroughly impressed

Thoroughly impressed with the process so far, although the test drive period was a little long (probably because I don’t drive every day). It all pays off in the end though and managed to achieve a decent saving compared to other quotes and my previous insurance. The process being fully app-based was great too and made everything so simple.

17 de agosto de 2023
logótipo da Rooster

Resposta da Rooster

Thanks for your positive comments, pleased to have you onboard!

Classificada 1 em 5 estrelas

I'm utterly disappointed

I'm utterly disappointed with my car insurance company's abysmal service. Despite the accident not being my fault, they've failed to provide my well-deserved no claim bonus for the past 4-5 months. Their excuse of "waiting for redirect" is nothing more than a flimsy attempt to shirk responsibility. This ordeal has left me unable to purchase a new car, causing immense stress and frustration. Their incompetence and lack of urgency are truly astounding. Stay away from this company if you value your sanity and your hard-earned money.

While this car insurance company may boast about offering competitive prices, their true colors shine through when it comes to honoring promises. Waiting months for a no claim bonus after an accident that wasn't even my fault is beyond unreasonable. The supposed "best prices" pale in comparison to the frustration and stress caused by their inability to deliver on their commitments. Choosing to stay with this company for the sake of a potential discount is a decision I deeply regret. The toll it's taken on my peace of mind and ability to move forward is not worth any amount of savings.

16 de agosto de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Hardeep, we are really sorry you have not had a smooth experience with your claim. Whilst no consolation, where multiple parties are involved there can often be delays which are out of our control ( especially if the case of non fault as we are totally reliant on the other parties insurer). We are working closely with our underwriters to ensure we get as much detail as possible on all claims so we can feed it back to our customers to help make the claims process as transparent as possible. Unfortunately we can’t issue a NCD until a claim is closed (this is the same for all intermediaries/insurers), however this should not have any impact on your ability to purchase a new car. The team are reviewing your case to see if there is any more we can do to speed up getting the claim closed and will be in touch directly. Again please accept our apologies. Best wishes Team Rooster

Classificada 5 em 5 estrelas

Couldn't offer me a quote due to my car…

Couldn't offer me a quote due to my car and age not fitting the requirements but Jack on the live chat service was great and checked a good few cars for me. 10/10 customer service and gave us a good giggle.

Thanks Jack!

10 de agosto de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

A good idea but implementation could be better in some cases.

Ultimately they couldn’t give me a quote as my profession wasn’t covered. It’s a little annoying having to go through the whole process and not receive a quote as I feel like the idea is good but they could have mentioned that upfront.

8 de agosto de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi Ian, thanks for your useful feedback. We are working on ways to improve our services so instances like this are few and far between. If/ when your circumstances change please come back to Rooster! Thanks

Classificada 5 em 5 estrelas

CHEAP and easy

Made everything super easy, just a good service tbh.
Saved me loads of money and give me a quote based on my driving.

2 de agosto de 2023
Classificada 5 em 5 estrelas

Best insurance company!

2nd time taking insurance with Roosters. No words, absolutely amazing company!! Where all other companies failed Roosters went above and beyond to get me the best price. Thanks a million to Jack and the team for their brilliant customer service.

I would always recommend Roosters to anyone!

3 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worst car insurance ever

Worst car insurance ever. Been with them for 2 years. All of a sudden they increased my renewal price x10 with no reasonable explanation other than change in underwriting. I had no claims with them or accidents. A clean 2 years and they tried everything in their power to prevent me from getting my no claims bonus until they had to. Stay away from them.

25 de junho de 2023
Opinião espontânea
logótipo da Rooster

Resposta da Rooster

Hi, please come back to us on Live Chat via the app so we can discuss this further with you. Without your full name we cannot respond accordingly. Many thanks

Classificada 4 em 5 estrelas

Completed test drive with Rooster- took…

Completed test drive with Rooster- took bit over 2 weeks to get quote. As others have said app does use quite a bit of battery in background so something to be aware of. Quote received was very competitive- about same as cheapest quote on comparison sites and less the majority of other quotes on there- most of which were telematics (black box) quotes. In terms of Sales experience received quote and few days later went back to see higher price so message support who replied in less than 2 mins and were able to bring it back down. It was still a little more than originally quoted but to be fair I was only a few days from when I wanted policy to start so would have expected to go up. After purchasing noticed slight error in that wasn't covered for commuting, messaged support and they were able to immediately update at no extra cost. Overall been really impressed with speed and helpfulness of live chat and much better experience than other insurers. Thankfully haven't had to make any claims but I understand others have mentioned it's not great so something to consider. Overall had a good experience and app is good- makes it easy to make changes and the other features like MOT and Tax reminders and bookings for services are useful.

19 de junho de 2023
Classificada 5 em 5 estrelas

Very affordable

Affordable insurance

14 de junho de 2023
logótipo da Rooster

Resposta da Rooster

Dear Tom, I am sorry we were not able to provide you with a more competitive quote back in September. Our prices are predominantly based on test drive results and in your case your price is reflective of this. We are not always the cheapest, but do offer many customers huge savings. Regarding the data protection issue you mentioned, we responded to you on 7th September at the time of the incident. Many thanks for your interest in Rooster and for giving us a go.

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