I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Ver mais
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
A empresa respondeu
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Fornecedor de vestuário
- Loja de calçado
- Loja de chapéus
- Loja de cintos
- Loja de roupa
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent
Fast efficient service.No problems at all. Would recommend highly.
29 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, as always your feedback is appreciated, we are pleased to hear that you found our service fast and efficient, we cant wait for you to come back and shop with us again
Kind Regards
Jolliman Care Team
The wrong shoes were sent to me and i…
The wrong shoes were sent to me and i am still waiting on a response to an email i sent on Friday the 27th highlighting the problem.
I had a response from Jolliman on the 1st of October.
26 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to provide feedback, we appreciate our customers feedback.
We did respond to your email sir and I know we have spoken and solved this issue since. We again apologise this has happened but once we receive the parcel back we will investigate this.
Kind Regards
Jolliman Care Team
Good Clothes
I have purchased clothes before but never on line. I am impressed with the web page and easy way to order clothes. I look forward in receiving my products-Thankyou-Richard
28 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, your time and feedback is always valued and appreciated. We are glad you found it easy to order from us online, we try and aim to make it simple and straightforward. We can't wait for you to receive your goods and come back and shop with us again.
Kind Regards
Jolliman Care Team
trousers
Good quality trousers perfect fit 40"waist 31" inside leg
26 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we value our customers feedback.
We are happy to hear you like the trousers and appreciate the good quality. We hope you have many years of good shopping experiences with Jolliman.
Kind Regards
Customer Care Team
A little disappointed
As a new customer I found the website easy to negotiate. However disappointed that I received no welcome e mail with the expected offer of a 10% discount on my first order and had to telephone customer service in order to get the necessary code.
26 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate and value our customers feedback, sorry that happened, did you check your junk or spam folder?
If we can provide any more assistance please give us a call on 0303 031 0320.
Kind Regards
Customer Care Team
Very easy to order
Very easy to order. Good quality products. I've ordered many times in the past and your delivery service is marvelous.
21 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, We are happy to hear you found it easy to make an order with us and state our products are a good quality, we aim to keep our customers provided with a high standard product and service. We hope you continue to shop with us for many years to come.
Kind Regards
Jolliman Care Team
It’s a bit hit and miss.
Would like more product information and more accurate photos to enable customers to know if there is an attractive lining to such things as jackets and what type of waist fastening the garment has. M&S are good at this.
20 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review we appreciate our customers feedback, this is something that has been done for our future catalogues, although we have a team on the other end of the phone who are always happy to help and assist our customers with product queries. Any further queries please do not hesitate to give us a call on 0303 031 0320.
Kind Regards
Customer Care Team
Great value and easy to order
18 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are glad you find our products great value and easy to order, we aim to keep our customers happy providing the best service we can.
Kind Regards
Jolliman Care Team
It was east and straight forward to…
It was east and straight forward to order online. Looking forward to receiving our delivery of my husband's new jacket.
15 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us review we value and appreciate our customers feedback.
We are glad you enjoyed shopping online we aim to keep things running smoothly when shopping with Jolliman. We hope you like your garment.
Kind Regards
Jolliman Care Team
The website was easy to navigate and…
The website was easy to navigate and the items individually paged for better information about each item.
15 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we appreciate and value our customers feed back. We are glad you found our website easy to navigate, we like to keep everything simple for our customers to have smooth shopping experience.
Kind Regarda
Jolliman Care Team
I made an order twenty four days ago
I made an order twenty four days ago, the initial contact I made to customer services they informed me I would receive items a week ago. The next time they informed me deliveries were held up as thier supplier had made a late delivery. I have now been informed they despatched the items but according to the Amazon tracking the items have not moved in there days, with an apology for the hold up. I have previously bought items and they have arrived in three/ four days. Please Jolliman you must resolve these issues but at least don't fob off customers with the wrong information, I still want to support you but I am losing faith in you.
13 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, I have looked into your account I can see now that your parcel has been delivered, and looking through I can see you placed your order and correct there was a delay with one of the items, however your parcel did leave us on the 10th and was with amazon for 6 days travelling through the network. We do apologise for any inconveinace caused by us and the courier service. Please give us a call so we can discuss this matter further for you.
Kind Regards
Customer Care Team
I’ll let you know when I’ve received my…
I’ll let you know when I’ve received my order
11 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate customers feedback, we hope you like our order.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you for your kind words, We're delighted to hear that your order was delivered promptly and that you're pleased with the quality of the garment. We appreciate your support and look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon David,
Thank you for your review, We're glad to hear that your experience was straightforward. We aim to make things as simple and hassle-free as possible. we look forward to serving you again.
Kind Regards
Jolliman Care Team
I tried to order on the internet
I tried to order on the internet. I could not get any thing into your basket.
I tried several times.
I gave up . I then phoned and was successful.
8 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Robert,
Thank you for your feedback, and I'm sorry to hear about the trouble you experienced while trying to place your order online. We understand how frustrating that must have been, and we appreciate your patience in reaching out to us by phone. We'll look into the issue with the online basket to ensure it doesn't happen again. We're glad we could assist you over the phone, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to contact us.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we are glad you are happy with our service, we appreciate our customers feedback.
We look forward to you shopping with us again.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we are pleased to hear you enjoy our service, we value our customers feedback and are happy you enjoyed the service shopping with us.
Kind Regards
Jolliman Care Team
The transition was easy to do and the…
The transition was easy to do and the products are just what I was looking for
2 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we are glad to hear that, we hope you enjoy your products and continue to shop with us here at Jolliman.
Kind Regards
Jolliman Care Team
The item i needed was in stock!
28 de agosto de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we are glad to hear that, we hope you continue to enjoy shopping with us at Jolliman.
Kind Regards
Customer Care Team
No item arrived - poor comms
No item arrived; tried to trace and just got a vague message about not being able to be delivered and no chance to reschedule? Sent a query, said it would be looked into, then get an order confirmation in the post, then a return email, but no explanation of what is going on….horrendous comms
29 de agosto de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, so you tracked your parcel with amazon, who had cancelled the delivery, we are investigating that ourselves, as to why. We can only apologise on their behalf. We did look into your order and chased this with the couriers and they confirmed they had lost the parcel in transit, we did try and call you but the number provided is incorrect so we have sent a couple of emails to yourself explaining this, we have replaced your order and it will be with you in 48 hours. I have sent another email asking you to give us a call so we can discuss this, please give us a call on 0303 031 0320.
Kind Regards
Jolliman Care Team
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