I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Ver mais
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
A empresa respondeu
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Fornecedor de vestuário
- Loja de calçado
- Loja de chapéus
- Loja de cintos
- Loja de roupa
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very poor Customer service.
I have had 2 orders with you and cause to contact customer service for each of them
Each time I have been kept waiting for several weeks. The service has been so poor that awarding 1 star is 1 to many, but there is no provision to award less unfortunately. I could not in all honesty recommend your company to anyone.
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to share your feedback with us. I sincerely apologise for the experience you've had with our customer service. Your concerns are important to us, and I want to assure you that we take them seriously.
I understand that waiting several weeks for assistance is frustrating, and it’s clear that we did not meet your expectations on this occasion. We strive to provide timely and effective support, and I regret that we fell short.
To address your concerns, I will personally look into your previous orders and the delays you experienced. Additionally, we are actively working on improving our customer service processes to ensure faster response times in the future.
Your feedback is invaluable in helping us enhance our services. If you have any specific details about your orders or further suggestions on how we can improve, please feel free to share them with me directly at [your email/contact number].
I hope you will consider giving us another chance in the future. We are committed to making improvements and providing a better experience for all our customers.
Thank you for your understanding, and I look forward to resolving this matter for you.
Kind Regards,
Customer Service Advisor
Jolliman Care Team
delivered to suit the customer
delivered to suit the customer
27 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon
Thank you for your review! We're thrilled to hear that our delivery service met your needs and was tailored to suit you. Your satisfaction is our priority, and it's wonderful to know that you appreciated the effort we put into ensuring a smooth experience. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards
Jolliman Care Team
0303 031 0320
I was informed that due to high demand
I was informed that due to high demand, the delivery would take a little longer than usual- though I didn't think the extra time was a problem. The iitems arrived, well packaged, and as advertised, and at a good price.
25 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your review! We're glad to hear that your items arrived well-packaged and as advertised. We appreciate your understanding regarding the delivery time due to high demand. Your satisfaction is important to us, and we strive to provide quality products at competitive prices. If you have any further questions or need assistance, feel free to reach out. Thank you for shopping with us!
Kind Regards
Jolliman Care Team
Financial Trust
We purchased two items which unfortunately did not quite fit so we had to return them.
There was no problem from Jolliman. The cost was quickly returned to our accounts.
When online shopping it is important to know that returned items are quickly dealt with.
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your review! We're glad to hear that your return experience with Jolliman was smooth and that your refund was processed quickly.
At Jolliman, we understand the importance of hassle-free returns in online shopping. We strive to ensure that our customers feel confident in their purchases, knowing that if something doesn't fit, the return process will be straightforward and prompt. Your feedback highlights our commitment to providing excellent customer service, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Kind Regards
Jolliman Care Team
0303 031 0320
Items purchased are of good quality and…
Items purchased are of good quality and the service received has been excellent.
9 de agosto de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your fantastic review! We're delighted to hear that you are satisfied with the quality of the items you purchased and that our service met your expectations.
Your feedback motivates us to continue delivering excellent products and service. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best wishes,
Jolliman Care Team
Four stars
Four stars, lost a star for the poor web page, I have forgot my password and when You press the button to reset it, nothing happens, the link does not work. they have lost several orders from me because I can not get through to reset my password. ebay get the orders.
4 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate your feedback. Regarding the password reset issue on our website. We apologise for the inconvenience you've experienced with the reset link not functioning properly.
1.Clear Browser Cache and Cookies: Sometimes, corrupted cookies can cause issues with website functionality. Clearing your browser's cache and cookies may resolve the problem.
2.Use a Different Browser: If clearing the cache doesn’t help, try accessing the password reset link using a different browser.
3.Check Email Spam/Junk Folder: Ensure that any password reset emails are not being directed to your spam or junk folder.
We hope this helps.
Kind Regards
Jolliman Care Team
First class service
First class service great selection of products at reasonable prices
31 de julho de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our first-class service and found our selection of products to be both great and reasonably priced. Your satisfaction is our top priority, and we’re committed to providing the best experience possible.
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
Jolliman Care Team
I was unaware I would have to pay…
I was unaware I would have to pay customs duty to have goods released. I have written to your Care Team who were to investigate but i have heard nothing.
Pity because goods themselves were fine. OR0310469
3 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for reaching out regarding your order OR0310469. I apologise for any confusion and inconvenience you've experienced with the customs charges and the delay in response from our Care Team.
I understand your frustration about the unexpected customs duty, but due to your location they will unfortunately charge.
We value your business and want to ensure your complete satisfaction.
Thank you for your patience and understanding.
Kind Regards
Jolliman Care Team
Poor service
Very late delivery (4 weeks). The items purchased were unsuitable so were returned by registered delivery. Jolliman failed to reimburse the cost and had to instigate proceedings through card company. Will not trade with this company again.
30 de setembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, we sincerely apologise for the unsatisfactory experience you've had with our company. We take your feedback very seriously, and I'm deeply concerned about the issues you've raised.
Would you be able to provide us some more details so we can look into this order for you.
Kind Regards
Jolliman Care Team
Still waiting for refund
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we value our customers feed back. Unfortunately sir we can't process a refund until you have sent the goods back to us. Once we have them back here your refund will be processed back to the method of payment, if you have any issues or queries please be sure to give us a call.
Kind Regards
Customer Service Advisor
Jolliman Care Team.
Really slow deliveries
They always don't despatch when they say they will, blaming it on delays, yet on their website the goods are in stock. This has happened the last 3 times I ordered from them. If you're happy to wait an extra 3-4 weeks, fine, but not if you need the goods when they say they will send them.
9 de julho de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review, I sincerely apologise for the delays you've experienced with your orders. We strive to provide accurate dispatch times, and it's concerning to hear that this has not been your experience on occasions.
We understand that timely delivery is crucial, especially when you need items by a certain date. Please know that we are actively working to improve our processes and communication regarding stock availability and shipping timelines.
If you would like to discuss this further or if there's anything we can do to assist you, please feel free to reach out directly. Your satisfaction is important to us, and we appreciate your patience as we work to resolve these issues. Thank you for bringing this to our attention.
Kind Regards
Jolliman Care Team
Because I already have a booklet
Because I already have a booklet, I just put in the reference number and stated what colour and size. It was easy
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review we appreciate your feed back.
That's great to hear! It sounds like you found the process really straightforward. Having a booklet with all the details must make it so much easier to place your orders.
We can't wait for you to come back and shop with us again.
Kind Regards
Jolliman Care Team
Long delay in delivery
Long delay in delivery - still not received, made worse by lack of e-mails with updates over the delay. I had to do all the chasing.
2 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review we appreciate your feedback. I sincerely apologise for the delay in your delivery and the lack of communication regarding your order status. We understand how frustrating it can be to chase for updates, and this is not the experience we aim to provide.
We are currently reviewing our processes to ensure better communication and timely updates for our customers. Your experience is important to us, and we appreciate you bringing this to our attention.
If you would like to discuss this further or if there's anything we can do to assist you, please reach out directly. Thank you for your patience as we work to improve our service.
Kind Regards
Jolliman Care Team
0303 031 0320.
High quality
I bought some corduroy trousers and a belt. The trousers are excellent and exceeded my expectations, being very well made in very nice material and a very good fit. The leather belt is also very good and smells of quality leather. As my order was slightly delayed, they even gifted me a set of three Argyle socks with my items that are also very nice. Very happy with my purchases.
8 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon
Thank you for your wonderful review! We're thrilled to hear that you are so pleased with your corduroy trousers and leather belt. It's fantastic to know that the quality and fit exceeded your expectations, as we strive to provide well-made products.
We're also glad you enjoyed the complimentary Argyle socks! We appreciate your understanding regarding the delay in your order and are happy to offer a little something extra to make up for it. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Kind Regards
Jolliman Care Team.
0303 031 0320
Great Purchase…
The trousers I ordered were just as advertised and fit a treat
5 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon
Thank you so much for your positive feedback! We're thrilled to hear that the trousers you ordered met your expectations and fit perfectly. Your satisfaction is our top priority, and it’s wonderful to know that you found exactly what you were looking for.
If you have any more questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
Jolliman Care Team
0303 031 0320
I got what I was loking for
9 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you so much for your positive feedback! We're thrilled to hear that you found exactly what you were looking for. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Happy shopping!
Kind Regards
Jolliman Care Team
0303 031 0320.
Long delay in despatching the order
Long delay in despatching the order. Despatched (supposedly) immediately when I asked to cancel the order, but no apology for the delay. Now it shows despatch date as the 4th but Amazon are still waiting to receive the package 4 days later. I won't be buying from this company again
13th Nov. As per their request I sent the details for them to "look into this". Over two months later and I've heard nothing from them. At the least I expected and apology.
8 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we value our customers feedback.
Could you please provide us with some more details, e.g. your order number so I can take a look into this for you.
Kind Regards
Jolliman Care Team
Just what I wanted
Just what I wanted at the right price with free delivery
7 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we appreciate and value your feedback. We are glad you found what you are looking for. We love to give something back to our customers, with providing the free delivery, we hope you enjoy your products and come back to shop with us again.
Kind Regards
Jolliman Care Team
It was easy to order on line .
7 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we value your feedback.
We are glad to hear you found our website easy, we aim to keep the website ordering smooth and straightforward as possible. We hope you like your goods and come back and shop again with us.
Kind Regards
Jolliman Care Team
It was easy and happy.
2 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review as always we appreciate your feedback and custom from yourself. Please come back and shop again.
Kind Regards
Jolliman Care Team
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