I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Ver mais
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
A empresa respondeu
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Fornecedor de vestuário
- Loja de calçado
- Loja de chapéus
- Loja de cintos
- Loja de roupa
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
OrderingiOrderingi
Ordering took a lot longer than expected on phone.Had to phone because would not recognise my email address that I am now using
13 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Myers,
We apologise for the inconvenience you experienced during the ordering process. We understand how frustrating it can be when technology doesn’t work as expected. Thank you for your patience in resolving the issue over the phone, and we’ll look into this further to ensure a smoother experience for you and other customers in the future. We appreciate your feedback and hope to serve you better next time.
Kind Regards
Jolliman Care Team
Different pricing between catalogue and…
Different pricing between catalogue and online.
Order delayed, no update email which would have been appreciated.
Will think twice before using the company again.
7 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your feedback. I do apologise to hear that the prices appear to be different on the website compared to the catalogue. Can you please give the care Team a call on 0303 031 0320 where one of our lovely care team will be able to make this right for you and give you a correct update.
Kind Regards
Jolliman Care Team
Ordered on 03 October never received…
Ordered on 03 October never received items contacted them several times with no result. Requested refund never received nor have they contacted me since.
Do not deal with them as they will not deliver or refund. I wish ai had not dealt with them Still-waiting refund for over a month and a half
2 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Davies,
Thank you for taking the time to leave us a review.We sincerely apologise for the frustration and confusion caused. To clarify, the money for your order was not taken but held until the item was due to be dispatched, and since the order wasn’t sent, the funds should have been released. We deeply regret the lack of communication. Please feel free to contact our customer service team directly so we can confirm the funds have been released and address any remaining concerns. Thank you for your patience, and we’re truly sorry for the inconvenience.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon Mr Reeve,
Thank you for your feedback. We’re glad to hear you were pleased with your experience overall. We apologise for the slower delivery, and we’ll work on improving our speed to better serve you in the future. Your praise means a lot to us.
Kind Regards
Jolliman Care Team
Excellent service
Excellent, speedy service and exchanges dealt with very quickly.
2 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Dennis,
Thank you for your fantastic review. We’re thrilled to hear that you had a great experience with our service and exchanges. We truly appreciate your feedback and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
IT WAS VERY GOOD
12 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Martin,
Thank you for the great feedback. We’re so glad to hear you had a positive experience. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Great product
Great product, ideal for use in my motorhome.
Quick delivery
11 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good afternoon Jenny,
Thank you for the wonderful review. We're delighted to hear that our product is a perfect fit for your motor home. Glad we could get it to you quickly, too. Safe travels, and enjoy.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon Mr Connell ,
Thank you for the great feedback. We’re so glad to hear you had a positive experience. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Don’t Bother!
Placed an order and paid online - a week later get an email to find out it’s been delayed. Rang up and was told it may be another week, is that ok? Waste of time and poor communication. Should mark stock as sold out if not available rather than making people wait a week and then another week for a refund. Will never order again!
31 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Sam ,
We sincerely apologise for the inconvenience and frustration caused by your experience. Delays and lack of clear communication are not the standards we aim for, and we understand how disappointing this has been for you. We are actively working to improve our stock management and communication processes to prevent situations like this in the future. Thank you for your feedback it helps us improve. Once again, we’re very sorry, and we appreciate you bringing this to our attention.
Kind Regards
Jolliman Care Team
Pleasant and patient person took order…
Pleasant and patient person took order and prompt delivery
6 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mrs Fairbairn,
Thank you for your kind words. We're thrilled to hear that our team provided a pleasant and patient ordering experience and that your delivery was prompt. We appreciate your feedback and look forward to serving you again.
Kind Regards
Jolliman Care Team
Awful service
Awful service. Item not sent in expected time frame. Chased up and told lie after lie. Eventually Jolliman's escalated my call and the item was sent - but far too exhausting - won't be ordering again!!
3 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review. We sincerely apologise for the experience you had with your order. It’s disappointing to hear that we fell short of providing the smooth and reliable service you deserve. While we’re glad the item was eventually sent, we completely understand how frustrating and exhausting the process was. Your feedback is valuable to us , and we will use it to improve our communication and service moving forward. Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind Regards
Jolliman Care Team
First & Last Order
I ordered on the 24th of October. I was prepared for a 7 to 10 day delivery, they told me that, and I accepted. It is now 19 days and still no sign of my order. Having contacted their support, the response was, it will be with your soon. No apology for the delay, not even a small glimmer of empathy!! Sorry Jolliman, fist and last order. Order reference OR0313900
12 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning,
Thank you for taking the time to leave us a review,
We sincerely apologise for the delay with your order and for the lack of communication around this issue. I can confirm that your order has been with the couriers for a few days but is due to be delivered today We strive to provide timely updates and outstanding customer service, and it’s clear we fell short this time. Your feedback is valuable in helping us improve, and we’re truly sorry for any frustration caused. If there’s anything more we can do to make this right, please don’t hesitate to reach out. Thank you for giving us the opportunity to address this, and we appreciate your patience.
Kind Regards
Jolliman Care Team
First time buyer, first rate service
The trousers were a great fit, and nice to find a 27in inside leg. Good quality and excellent value, delivered earlier than expected which was very good.
4 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you so much for your lovely review,We're delighted to hear the trousers fit perfectly and that the 27-inch option was just what you needed. It’s wonderful to know you’re pleased with the quality, value, and our speedy delivery. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Good product at a reasonable price.
12 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Roger,
Thank you for your feedback, We’re glad to hear you’re pleased with the product and found it reasonably priced. We appreciate your support and hope to serve you again soon.
Kind Regards
Jolliman Care Team
Unbelievable value
Unbelievable value. Excellent quality. Very prompt service
5 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for your wonderful feedback. We're thrilled that you found great value and quality in our product, and that our service was prompt. We look forward to serving you again.
Kind Regards
Jolliman Care Team
No goods, no updates.
18 days since ordered in stock items. Told dispatch within 10 working days but still no update. Won’t be using again and contacting bank for refund. Avoid.
27 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good afternoon Darren,
Thank you for taking the time to leave us a review. We’re very sorry for the delay and the lack of updates regarding your order. While we do state that delivery can take between 7 to 10 working days, we understand your frustration. Please rest assured we are looking into this matter urgently. If you haven’t already received your refund or further clarification, please contact our customer service team so we can resolve this promptly. We truly regret the inconvenience caused and appreciate your feedback.
Kind Regards
Jolliman Care Team
Jacket
My order was processed promptly and the jacket was excellent value for money
12 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon My Clayton,
Thank you for your review.We're so glad to hear your order was processed quickly and that you're happy with the value of the jacket. Enjoy, and we hope to serve you again soon.
Kind Regards
Jolliman Care Team
A great experience!
Constant updates about my order. Excellent product at a good price.
5 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mrs Shah,
Thank you for your feedback. We’re delighted to hear you appreciated the updates and are pleased with the product and price. Looking forward to serving you again.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon Mr Singh,
Thank you so much for your review , We’re thrilled to hear you enjoyed our service. Looking forward to serving you again soon.
Kind Regards
Jolliman Care Team
Good value and Choice
easy to use website.Prompt delivery with easy returns. Good value products and wide choice.
11 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Dissington ,
Thank you for your great feedback. We're glad to hear you found our website easy to use, appreciated the prompt delivery, and enjoyed the wide product selection and value. We look forward to serving you again.
Kind Regards
Jolliman Care Team
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