I have ordered trousers from Jolliman before and they were very good. When I reordered using exactly the same product code they sent a different brand that didn't fit. It seems they change what they a... Ver mais
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I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Ver mais
The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
A empresa respondeu
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de moda masculina
- Fornecedor de vestuário
- Loja de calçado
- Loja de chapéus
- Loja de cintos
- Loja de roupa
Escrito pela empresa
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informações de contacto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Reino Unido
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,0
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It took me 2 minutes to order and pay…
It took me 2 minutes to order and pay this firm is on the ball.
8 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Lewis,
Thank you for your fantastic review. We're thrilled to hear that ordering was quick and easy for you. We always aim to be efficient and provide excellent service, and we're glad you noticed! We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Very beautiful
Very beautiful, there is everything what I need. Thank you, I'm very satisfied. Delivery was very quick. Love it 😍
8 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Asd ,
Thank you so much for your wonderful review. We're thrilled to hear you're satisfied with your purchase and that we had everything you needed. We're also happy the delivery was quick! We appreciate your kind words and look forward to serving you again. Enjoy.
Kind Regards
Jolliman Care Team
can't fully comment / I ordered a…
can't fully comment / I ordered a sleeveless jumper was out stock / promptly phoned issued refund very professional service will definitely use going forward
7 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Paul,
Thank you for your understanding and positive feedback. We apologise for the inconvenience with the sleeveless jumper being out of stock, but we're glad to hear our team handled the situation professionally. We truly appreciate your support and look forward to serving you in the future.
Kind Regards
Jolliman Care Team
What you sent me was not what is…
What you sent me was not what is indicated in the catalogue. I got shirt hangers instead of trouser hangers and when I phoned I was told that the catalogue ref. number should have been JN747 and not JT158. I was told to send them back which I have done and I await your replacement. Since this happened I've received another catalogue with the incorrect code.
14 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Stevens,
Thank you for bringing this to our attention, We sincerely apologise for the inconvenience caused by the incorrect catalogue code. We understand how frustrating this must have been and appreciate your patience as we worked to resolve the issue. Rest assured, we have amended the error in our records. If you would like to send the item back we will happily send out the correct item for you. We also apologise for the oversight in the new catalogue and are taking steps to address this to prevent further confusion. Thank you for your understanding, and please don't hesitate to reach out if you have any further concerns.
Kind Regards
Jolliman Care Team
Solid product but no online discount
I got the product I wanted but was expecting a 15% discount. However there was nowhere to enter the code for this online.
4 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Parnell,
Thank you for your feedback.I have tried to find your account to look in to why the discount want added. Can you please give me a call on 0303 031 0320 where we will be able to sort this out as quickly and we can.
Kind Regards
Jolliman Care Team
your website is poorly designed/ it…
your website is poorly designed/ it makes ordering VERY difficult/ I had to ring to orde/ Try to improve or I will stop using it !
4 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon ,
Thank you for taking the time to leave us a review. we’re sorry to hear about your experience with our website. We understand how frustrating it must have been to encounter difficulties while ordering. Please know that we are actively working on improving our website to make it more user-friendly and efficient. We appreciate your patience and hope you’ll give us another chance in the future. Your input is valuable to us thank you for sharing it.
Kind Regards
Jolliman Care Team
I like the cardigan but the distance…
I like the cardigan but the distance between the top button and the next one below is 5inches, whereas the remaining buttons are 4inches apart. Looking in the mirror it looks strange. 16 days to receive the item is rather long.
3 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Dunford,
Thank you for your feedback. We’re glad you like the cardigan, but we’re sorry to hear about the button placement issue. We understand how this could affect the overall appearance, and we appreciate you bringing it to our attention. Additionally, we apologise for the longer delivery time and will work to improve our shipping speed. We value your comments and hope to serve you better in the future.
Kind Regards
Jolliman Care Team
Best site for short and "stocky"
It is useful to have a site that includes 27" trousers. The ordering process was fairly simple but ! could not find provision for using a discount code.
25 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Branson ,
Thank you for your feedback. We’re glad to hear you found the 27" trousers and that the ordering process was simple. We apologise for the difficulty you had in applying the discount code. We’ll look into improving the visibility and accessibility of that feature. Your input is greatly appreciated, and we hope to make your next experience even better.
Kind Regards
Jolliman Care Team
Easy
It was very eassy to navigate tyhe website.
I found the items that I wanted with ease and I know from past experience that they will be of good quality and fit my rather generous frame.
It would be good if my previously used card details were offered up automatically so that I did not have to resubmit the information.
2 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Peter,
Thank you for your kind feedback. We’re so glad to hear that navigating the website was easy and that you’re confident in the quality and fit of our items. Thank you for your continued support, and we look forward to serving you again.
Kind Regards
Jolliman Care team
I liked the top I saw online
I liked the top I saw online. Easy to order and a good delivery.
2 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Bigsby,
Thank you for your great feedback. We’re so glad you liked the top and found the ordering process easy with a smooth delivery. We appreciate your support and hope to serve you again soon.
Kind Regards
Jolliman Care Team
Jolly good Jolliman
I have always had good service from Jolliman and would recommend them to friends
2 de novembro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Walker,
Thank you so much for your kind words and continued support. We're thrilled to hear you've had great experiences with us and truly appreciate your recommendation. We look forward to serving you and your friends again soon.
Kind Regards
Jolliman Care Team
Value for money!
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink with old age... Jolliman now my No.1 online clothes supplier!
31 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Taylor,
Thank you for your feedback. We’re glad you appreciate the free postage, discounts, and range of larger sizes. We're here to make shopping convenient and accessible for everyone, and we look forward to serving you again soon .
Kind Regards
Jolliman Care Team
Easy ordering and good quality items.i…
Easy ordering and good quality items.i got a good price for two pairs of trousers.
30 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Lawrence,
Thank you for your review. We're delighted to hear you enjoyed the easy ordering process and are pleased with the quality and value of your trousers. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
One item on line order. Simple
Simplicity of ordering. Speedy confirmation.
30 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good afternoon Mr Grange,
Thank you for your feedback. We're thrilled to hear you enjoyed the simple ordering process and quick confirmation. We look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Will I Receive the Items That I have Requested
I would like to believe that the information given of items on the website of Jolliman is a true reflection of what is being shown for purchase. I received two phone calls from Jolliman after the purchase of items informing me of 1. the non availability of a requested item 2. to choose another colour of a requested item.
This Iam sure is disappointing for me and the potential customers of Jolliman.
24 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon Mr Annison,
Thank you for your feedback, we apologise for the inconvenience caused by the unavailability of items. Our goal is to ensure accurate stock information, we regret that your experience did not meet these standards. To help us resolve this for you, we have requested some additional details. We appreciate your understanding and patience, and we’re committed to improving our processes to better serve you and all our customers.
Kind Regards
Jolliman Care Team
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review. I can confirm that your order will be with you over the weekend. I do apologise for the delay.
Kind Regards
Jolliman Care Team
Very good service and quick and easy.
29 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Mr Peart,
Thank you for taking the time to leave us a 5 star review.we are happy to hear that you received good service. Come back and shop with us again soon.
Kind Regards
Jolliman Care Team
Lack of information when part of order delayed
Generally, efficient but disappointed with long delay
whilst waiting for my order to be completed due to
a shortage in your stock and lack of communication
to keep me informed of the situation when it went on
longer than you anticipated.
26 de agosto de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Mr A'court,
Thank you for your feedback,We apologise for the delay and lack of communication regarding your order. We're working to improve our stock management and keep our customers better informed throughout the process. We appreciate your patience and will strive to make your next experience smoother.
Kind Regards
Jolliman Care Team
An appalling service
I ordered a jacket on 2 October, it arrived today the 25th.
When I ordered the jacket, in olive, I was told it would be with me in five or six working days. It was not. I contacted the firm on the 18th politely asking what the position was, to be told I would receive it on Monday the 21st. I did not,
Instead there was a telephone call on the following day saying that the jacket was only available in black. I accepted, and was told it would be fast ordered and I would receive it either the following day or at the latest, Thursday 24th.
At considerable inconvenience we waited in to receive the parcel on both days, as our neighbours were away or at work, but it did not come.
I can't understand why the olive jacked was available when I first rang, as I made certain it was in stock, and then was not available. I assume my order had been forgotten until I rang again, when again there was no mention of the olive jacket not being available.
I really feel I've been messed around by this firm, and am most dissatisfied with its service and its arrangements regarding its delivery.
Roger L Brown (Dr)
25 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Afternoon,
Thank you for taking the time to leave us a review we do appreciate your feedback. We apologise you feel that way, this is not how we do service.
If you could provide the order number I can get this looked into for you.
Kind Regards
Jolliman Care Team
Very easy to order and great selection
Very easy to order and great selection
23 de outubro de 2024
Opinião espontânea
Resposta da Jolliman
Good Morning Amanda,
Thank you for your kind words.We're thrilled to hear you found the ordering process easy and enjoyed our selection. We look forward to serving you again soon.
Kind Regards
Jolliman Careteam
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