Joopzy Opiniões 246

TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

In April 2024 I made an order costing 33€uro, I never received it and I did not get any response to my messages.

Classificada 5 em 5 estrelas

Other than my soda-can Seal & Sip Tops taking a tad longer to come than expected, probably my own impatience, they came, they are exactly what I hoped! (I’d had them years ago but hadn’t seen them a... Ver mais

Classificada 2 em 5 estrelas

After reading the 1st few reviews I have decided against purchasing from this company, despite the 24/7helpline being pretty helpful. They have completley changed my mind. The thought of non deliver... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Scam!!!! Customer service is non reachable through phone. Email response is automated generated. Kept getting the same response. Never received my order. Fake order #. Spent 40.00 on a device. Never... Ver mais

A empresa respondeu

Informações sobre a empresa

Informação fornecida por diversas fontes externas

You’ve just found the greatest online store for most of your needs. Browse our website and stay tuned to our social media for great discount opportunities. Send all inquiries to support@joopzy.com or contact us via live chat on our website. We'll try to resolve any issues as soon as possible.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

246 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

trash

trash , spaming everywhere . Scam

12 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear P Nguyen,

We’re very sorry to hear that you had a bad experience at JOOPZY. It’s our goal to deliver the highest quality of service to all of our customers so we’d love to learn a little bit more about what prompted your feedback.

Email me your order number and complaint to support@joopzy.com. Use "P-RW" as an email topic.

I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.

Best regards,
Emma

Classificada 1 em 5 estrelas

Terrible EXPERIENCE

Terrible do not order from this, comes in crappy packaging and took over a month to arrive. AVOID AT ALL COSTS!

THEY WILL NOT REFUND YOU

11 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Jacob ,

In order to be able to help you in the resolution of your problem, i kindly ask you to provide us with more detailed information about the issue by sending an evidence (video/photo) to our email address: support@joopzy.com. After this procedure, you will be provided with the best solution.

I am looking forward to speaking with you and solving the problem as soon as possible.

Best Regards,
Emma

Classificada 1 em 5 estrelas

Joopzy? Run Away!!!

Please save yourself the headache and DO NOT ORDER FROM JOOPZY.COM! They sell cheap knockoffs in crappy packaging. I promise you will be disappointed and it’s such a hassle to get your money back. It must ship from 1/2 way around the world, the instructions are written so poorly, the packaging is bubble wrap, nothing suitable for gift-giving. Run. Run far, far away!!!

Good reviews are fake, trust me. “Please delete your bad review and write a 5 star review and we will refund your money.”

Yeah. Run!

9 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Amy,

Sorry to hear that you had a bad experience at JOOPZY.

Could you, please email us your order number?. There must be an internal misunderstanding between our employees, and I apologize for this. Promise it will be last "rep".

Our email : support@joopzy.com

Best Regards,
Emma

Classificada 1 em 5 estrelas

I am just another sucker that fell for JOOPZY

I am just another sucker that hasn't read the reviews before ordering. I made a pretty big purchase with JOOPZY on Dec 3 2018 and haven't receive anything from them. I have called them on several occasions and the lines are always "busy". I emailed them on numerous occassions and 3 times they said they mailed my items but kept ignoring when i kept asking for tracking info. They take over a week to respond as well. First rep said it takes over 15 days to be shipped to Canada, second rep said over 30 and third rep had different info as well. I don't think they mailed anything to me at all 😡

4 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Ann,

Sorry to hear that you had a bad experience at JOOPZY.

Could you, please email us your order number ?. There must be an internal misunderstanding between our employees, and I apologize for this. Promise it will be last "rep".

Our email: support@joopzy.com

Best Regards,
Emma

Classificada 1 em 5 estrelas

Joopzy's a Scam!

Ordered December 7th it's now January 3rd and I have not received my order. I will be contacting PayPal to put in a claim! Wish I read these before I ordered from this scam site!

2 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Lureen,

We’re very sorry to hear that you had a bad experience at JOOPZY. It’s our goal to deliver the highest quality of service to all of our customers so we’d love to learn a little bit more about what prompted your feedback.

If you have ordered product and didn't receive it , email me your order number to support@joopzy.com. Use "Laureen-RW" as an email topic.

I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.

Best regards,
Emma

Classificada 1 em 5 estrelas

Worst company ever !

Wow I really wish I wouldve read these comments before I ordered :(
its been a month and I still havent received my item. They keep referring me to Canada post saying its been delivered when it obviously hasn't been. What a scam!
PayPal has been notified and a claim will be opened. Fingers crossed I get my money back

1 de janeiro de 2019
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Jenn,

I can understand your concern, however, according to your track number your item delivered on December 20, 2018. So,if you did not receive this item, please contact with your local post office and inform them about this problem.
Also, please keep us informed, too because it is essential for us to satisfy our customers' requirements.

Best Regards,
Emma

Classificada 1 em 5 estrelas

Still waiting....

Ordered early Nov. still waiting. What sucks is i nearly bought the same product from a diffrent site for $4 more dollars. I wish i would have after reading these reviews, i dont have a lot of faith it will ever show up. "Free shipping" isnt worth it if you never get
Your purchace.

23 de dezembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Lois,

I am very sorry to hear that you had such a negative experience at Joopzy.
I would like to genuinely know what makes you think that way about Joopzy, what do you think is fake and automated?

If you have ordered product and didn't receive it or have any complaint or concerns about your order, email me your order number to support@joopzy.com. Use "Lois - RW" as an email topic.

I will do my best to investigate this issue as soon as possible. The process should take no longer than 1 business day.
Hopefully, we can work out this issue. Looking forward to your reply.

Best regards,
Emma

Classificada 4 em 5 estrelas

Great belt, gives a whole new meaning to snail mail.

I ordered 4 of these for Christmas on the 27th of November. They didn't come until January 7. The belts are great if you aren't in a hurry to receive them. Once I posted my first very bad review, Joopzy responded and assured me the belts were still coming. Two weeks later they arrived. I have to say I really like the belts. They come with a piece to connect both sides to together in the front if you don't want to use your belt loops. They seem sturdy and are very comfortable.

22 de dezembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Marilyn,

It’s our goal to deliver the highest quality of service to all of our customers. Thank you for such a positive feedback !

Best Regards,
Emma

Classificada 1 em 5 estrelas

Disgusting Company

Disgusting Company

So ok :) I had a complain because I didn't get my product. And I comment int to this site. Yoopzy write me that:"I have to delete this complain and I will get my product ". I think it was ridiculous, but I did it. I didn't get my product yet. I ordered it 3 month ago. Now I'm very upset. I would like to share our conversations with you beacuse you have to see what a disgusting and fake company.
Welcome Yoopzy ;)

YOOPZY NUMBER ONE
Dear Laszlo,

Thank you for letting us know about your complain,it will help us improve our operations and services.Sometimes, during the shipment, some unexpected problems can occur, and the item can arrive later than it should be.However,we understand that as a loyal customer, when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down and ready to solve this issue right now.If you do not understand it in a wrong way,we would like to compensate our mistake, by offering you special suggestion:We kindly ask you just delete your negative review about Joopzy from
Then,instead of it, give a 5 star, write something good about us and get your money back.As soon as you delete your review and write a good one,you will be provided with a full refund.

Despite those several problems occurred, we hope that you will continue to choose us and be sure that we will do our best for satisfying your requirements!

NUMBER TWO
Dear László Tancsics,
We have already seen your good review.
Thank you for your cooperation!
You will get your refund.
We kindly ask you to tell us your PayPal address for refund.

NUMBER THREE(I did not received my product yet)
Dear Tancsics László,
Although we promised to give your money back, unfortunately, the system now is showing that your order has already shipped to the address which you indicated. You will get your product for 10-15 business days. Additionally, to compensate this issue, we are ready to partially refund you 15% of original cost.

I wrote to yoopzy on 13th Decmeber 2018. Because i didn't received the product. They did'nt answered me yet. :)

If you read this comment, never order from this site!

21 de dezembro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

I never got my Order!

I never got my Order!! Do not trust Joopzy just awful they sent my product to Canada. It's a no from me.

14 de dezembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Sabri,

I can understand your concern, however, according to your tracking number your items delivered on December 25, 2018 . So, if you did not receive the items, please contact with your local post office and inform them about this problem.
Also, please keep us informed, too because it is essential for us to deliver the highest quality of service.

Best Regards,
Emma

Classificada 2 em 5 estrelas

Bad company to deal with!

Bad company to deal with!! Placed my order November 5th, enough time to arrive for Christmas, or so I thought! They gave me a tracking number that I tracked for at least 3 weeks, and suddenly it was delivered, but not to my address. I called Canada Post and they told me 'that tracking number was not attached to my address'. I have sent numous emails to Joopzy and they seem as if they don't understand, and keep telling me that this is the right number. In my last email I told them to call Canada Post and maybe they could explain to them what I am trying to get across to them. December 13th, still haven't resolved issue or received my order. Will be calling Paypal and trying for a refund I urge you DONOT DEAL WITH THIS COMPANY!!

14 de dezembro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Liars

Liars. I still didnt receive my package which I was waiting for it more than 2 months. I will never believe them again and their fake promises..

11 de dezembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Amal,

I can understand your concern, however, according to your tracking number your items delivered on January 3, 2019 . So, if you did not receive the items, please contact with your local post office and inform them about this problem.
Also, please keep us informed, too because it is essential for us to deliver the highest quality of service.

Best Regards,
Emma

Classificada 1 em 5 estrelas

Don't bother ordering

Don't bother ordering, you won't get it or a response, even the tracking number doesn't exist, ordered in 12.07.loads of promises no results, typical of a company like this,

4 de dezembro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Will never order there again!!!

I ordered a phonecase and received it after 4 weeks. The quality is really awful, so very fake and plastic..I send an email to ask them if I can send it back and receive my money. They answered after about 1 week and told me they can't do it and I must understand that they can't do that, because otherwise it would be too busy for them!!!!!!! Omg really.... This case was 25 euro..... NEVER!!!! buy something there.....

3 de dezembro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

If I could've given this website a -0 I…

If I could've given this website a -0 I surely would've. I ordered a product on Sept. 22nd and here it is, Dec. 1st and I'm still without my package. I've emailed this company in regards to a refund because after waiting for it for almost 2months, I no longer wanted it. They sent an email saying they checked the shipping and assure me that the package is on it's way. Negative. My package is STILL in a sorting center in NY and has been there since Oct. 4th. According to their refund policy, if you don't receive your order within 45 business days they'll honor your refund. I emailed them again on the 49th business day asking for my refund. I told them that I didn't want them to check shipping for me, I just wanted my refund per their return policy. No response. This site is a SCAM! Christmas is around the corner and I don't have money to give away, especially not to them. DO NOT BUY FROM THESE LIARS AND SCAMMERS! I'm leaving my review EVERYWHERE so people can know not to get anything from this website.

1 de dezembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear April,

We’re very sorry to hear that you had a bad experience at JOOPZY.

This issue was unexpected problem as we take all precautionary steps in order not to face our customers with late delivery or other unexpected issues . In order to componsate our mistake i processed your refund, and you should to see the amount re-appear in your bank account on December 3, 2018 as our system shows.

Once again i apologize to you for all unexpected problems. i would appreciate your support on this matter.

Best Regards,
Helena

Classificada 5 em 5 estrelas

This online store is usually helpful…

This online store is usually helpful for shoppers who buy in bulk like
me,as they provide regular customers with special coupons and send
tracking information for each item within several days.

29 de novembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Allie,

It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !

Best Regards,
Emma

Classificada 5 em 5 estrelas

You are the best to grab my attention…

You are the best to grab my attention and interest to the products
listed on this site. Images are bright and catch my eyes.

29 de novembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Jane,

It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !

Best Regards,
Emma

Classificada 5 em 5 estrelas

Had problem with order

Had problem with order. Ordered 3 items instead of 2. Wrote to support and they responded me same day. Got paypal refund day after and received 2 items. Good support, I recommend.

27 de novembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Milton,

It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !

Best Regards,
Emma

Classificada 5 em 5 estrelas

Ordered an item

Ordered an item. Arrived within 15 days. Happy with quality. Seems legit to me.

27 de novembro de 2018
Opinião espontânea
logótipo da Joopzy

Resposta da Joopzy

Dear Raynard,

It’s our goal to deliver the highest quality of service to all of our customers.Thank you for such a positive feedback !

Best Regards,
Emma

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