Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Ver mais
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Leia as opiniões dos outros
Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Ver mais
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The technology is extremely useful. Fantastic. The only issue I had was knowing how to return the battery. I would have needed more specific instructions so the battery wouldn't get stuck in the sl... Ver mais
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It was my first time using their service and I messed up. So I contacted their team and they were sooo amazing, in understanding and helping. I felt at ease throughout the whole process and they kept... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de software
- Serviço de soluções de tecnologia para eventos
- Central eléctrica
- Fornecedor de equipamento de telecomunicações
Escrito pela empresa
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Informações de contacto
86-90 Paul Street, EC2A 4NE, London, Reino Unido
- hi@joospower.com
- joos.app
3,6
Aceitável
373 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da joospower.com
Hi, we are sorry to hear about your experience. The two separate charges you are seeing may be the holding deposit and the actual rental fee. For POS rentals, a temporary holding deposit is applied and automatically released by your bank within 1–7 working days after the power bank is successfully returned.
Please contact us at customers@joospower.com with more details so we can take a closer look and assist you further.
10/10 chat support
Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!
27 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Estelle, thank you for your continued support. We are glad to hear our team could make your experience a better one when you needed help. We really appreciate your review!
Great idea and helpful support
Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.
25 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Dave, thank you for your feedback. We are glad you found the service easy to use. We appreciate your patience with the return issue and are happy our team could quickly assist.
Very helpful
They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue
25 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Barakat, we are glad you had a positive experience. Thank you for taking the time to leave us a review
Great customer service
19 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Claudia, thank you for leaving us a review
Resposta da joospower.com
Hi, thank you for the review
Great idea and product
Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.
19 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Rebecca, we are glad our support team could help. Thank you for choosing Joos
Amazing customer service!!
The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again
17 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Grace, Thank you for your feedback! We are glad you find our power banks convenient.
We are sorry to hear about the return issue, but happy our team could resolve it quickly and support you through it. We appreciate your kind words and look forward to serving you again.
Lifesaver!!!!
Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant
27 de fevereiro de 2026
Opinião espontânea
Resposta da joospower.com
Hi, thank you for your kind words. We are really glad Joos could be there for you when you needed it most. Please send us an email at hi@joospower.com
Absolute SCAM, beware.
After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.
8 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Matt, we are really sorry to hear about your experience, especially following a hospital visit. A charge of £36 for a 2-hour rental doesn’t align with our pricing, so we would like to look into this for you. Please email us at customers@joospower.com with your rental details, and we will investigate this as a priority.
Great experience
I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend
17 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Innocent, Thank you so much for your amazing feedback! We are really glad Joos could come through for you in that moment and that you found the process easy and affordable.
Please send us an email at hi @joospower.com
Great idea
Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.
18 de março de 2026
Opinião espontânea
Resposta da joospower.com
Thank you for leaving us a review, and we are glad we could help
Extortionate
I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed
16 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Shaun, we are really sorry to hear about your experience and understand your frustration, especially in a hospital setting. Our pricing is displayed on the station, but we appreciate that this may not always be clear in the moment. We would like to review this for you. Please email us at customers@joospower.com with your rental details.
Hired a power bank as phone battery is…
Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM
5 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Samantha, we are really sorry to hear about your experience, as this is certainly not the service we aim to provide. We understand how frustrating this must be, especially with the return issue. An email has been sent to you, and we are treating this as a priority to get it resolved as quickly as possible. Thank you for your patience while we sort this out.
Good customer service!
I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.
16 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Paloma, we are really glad to hear our support team was able to help and make your experience seamless. Thank you for your feedback.
Customer servises were fantastic and…
Customer servises were fantastic and helpfull
14 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Firouzeh, we appreciate your review and are glad our support team could help.
Resposta da joospower.com
Hi Tyffany, thank you for leaving us a review
I was so happy to have Joos services
I was so happy to have Joos at the hospital emergency department to charge my cellphone.
When it's an emergency, you leave your place ASAP and leave behind all the accessories you might need, like your charger.
The reason I gave 4 stars is because the power bank lost its power faster than it should have. Dropping from three lights to one in almost 15 minutes just doesn't make sense.
But, I contacted customer service through online chat and had a great and prompt conversation.
Overall, I was really satisfied with their services.
10 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi, thank you for your review. We are really glad Joos could help when you needed it most. We are sorry to hear about the battery issue and appreciate you flagging it. We will look into this to ensure a better experience next time. It is great to hear our support team was able to assist you quickly, and we assure you that your next rental will be even smoother.
I’m at the A&E in University college…
I’m at the A&E in University college hospital , why after less than 2 hours of use have I been charged £18 ?!!!, this is obsurd , there is no number to call to speak to someone just a general inbox that will probably get ignored while they’re profiting of our struggles !!!.
10 de março de 2026
Opinião espontânea
Resposta da joospower.com
Hi Sami, we are really sorry to hear about your experience, especially while you were at A&E. That must have been very frustrating. This isn’t the experience we want for our customers. Please email us at customers@joospower.com with your rental details, and we will review this as a priority and make sure you are charged correctly. Thank you for bringing this to our attention.
Would give zero if I could!
Would give zero if I could!! Charged £33 as said I had pack for 16 hrs even though it was returned after 2 hrs . Customer service shocking . DO NOT USE!!
27 de fevereiro de 2026
Opinião espontânea
Resposta da joospower.com
Hi Karen, we are sorry to hear about your experience. Charges are based on the time the power bank is registered as returned. If the return is not successful, the rental may continue until it reaches the daily cap or until the power bank is properly returned.
We would like to review this. Please email us at customers@joospower.com with your rental details.
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