joospower.com Opiniões 

373
TrustScore: 3.5 em 5

3,6

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Classificada 5 em 5 estrelas

Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The technology is extremely useful. Fantastic. The only issue I had was knowing how to return the battery. I would have needed more specific instructions so the battery wouldn't get stuck in the sl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was my first time using their service and I messed up. So I contacted their team and they were sooo amazing, in understanding and helping. I felt at ease throughout the whole process and they kept... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. Serviço de soluções de tecnologia para eventos
  3. Central eléctrica
  4. Fornecedor de equipamento de telecomunicações

Escrito pela empresa

Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

373 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(373)

111 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Helpful

Was nice to be able to charge my phone for an affordable price while I was shopping :)

2 de junho de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Chelsea, thank you for your review. We're glad Joos helped keep you charged while you were shopping and that you found the service affordable.

Classificada 5 em 5 estrelas

Quick and easy

Quick and easy to use and gave me a full charge on my phone before dying. Love the service will definitely use it again

30 de maio de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Joseph, thank you for your review. We're delighted to hear that Joos was quick and easy to use and helped keep your phone charged when you needed it. We look forward to powering your next rental.

Classificada 5 em 5 estrelas

Helpful chat service

I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my account. Thank you

6 de junho de 2026
Opinião espontânea
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Resposta da joospower.com

Hi Jodie, thank you for taking the time to leave us a review, and we are glad that our support team could help you when needed

Classificada 5 em 5 estrelas

I had a struggle trying to return a…

I had a struggle trying to return a rented power bank but after speaking to the customer service, they were very patient with me and manage to help me.

3 de junho de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Joanne, we are happy to hear that our support team was able to assist you when needed. Thank you for taking the time to leave us a review.

Classificada 4 em 5 estrelas

I had no charge in my phone.

I had no charge in my phone.
I was in hospital.
I paid the £36.00
I assume the power bank is now mine ?
If that's right then this should be 5 stars.
If I'm wrong, I'd say 1 star...
I use it regularly.
It's a half decent piece of kit.
Bit expensive, but it was there when I needed it.
B Woodward

14 de maio de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi William, we are glad Joos was able to help you stay charged when you needed it most.

Yes, as the £36 charge has been taken, the power bank is yours to keep. It can be recharged using a standard micro-USB cable.

Thank you for choosing Joos!

Classificada 5 em 5 estrelas

This was the first time i have used the…

This was the first time i have used the service as I needed some battery power for my phone in the hospital so I could contact a family member. Getting the battery pack was fairly straight forward if a little confusing as I did not know what to expect but returning it was simple. Now that I have used it it should be easier next time. It is not particularly cheap but it got me out of a hole. When you need it you need it.

3 de abril de 2026
Opinião espontânea
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Resposta da joospower.com

Thank you for sharing your experience. We are glad Joos could help when you needed to stay connected, and it’s great to hear the process felt easier once you got started. We appreciate your feedback and your review.

Classificada 5 em 5 estrelas

Kindness Is Always Fashionable

I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out everything worked really well. The battery charged my phone efficiently, lasted well, and the power bank itself was a very convenient size to carry around whilst out and about. I also appreciate services like this because they are genuinely helpful in situations where people need quick access to charging on the go. ✨FULL STOP✨

9 de abril de 2026
Opinião espontânea
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Resposta da joospower.com

Hi, thank you for your wonderful review! We are delighted to hear that, despite the initial learning curve, you found Joos easy to use and convenient. We truly appreciate your kind words and are glad the power bank kept you charged while you were on the go. 🔋✨

Classificada 3 em 5 estrelas

Great service if totally understand the pricing structure packs on two…

I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they halved the cost I had racked up.
I would like to thank them for that and urge people to read the rental structure carefully. It is a great service if used carefully and in my case gave me peace of mind when I was in a very dark place unexpectedly with the health of my husband.

21 de maio de 2026
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Resposta da joospower.com

Hi Dawn, thank you for taking the time to share your experience. We are sorry to hear about the circumstances you and your husband were facing, and we are glad Joos was able to provide some peace of mind when you needed it most. We appreciate your understanding regarding the rental structure and are pleased our team could assist.

Classificada 4 em 5 estrelas

Super useful.

I rented one and it was useful but im not gonna lie they charge really slow. The customer service team are ace aswell and they helped resolve my issue straight away.

21 de maio de 2026
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Resposta da joospower.com

Thank you for taking the time to leave a review. We appreciate your feedback regarding the charging speed and will take it on board as we continue to improve our service. We're also delighted to hear that our customer support team was able to resolve your issue quickly.

Classificada 5 em 5 estrelas

Cool solution to charge your phone

Came across one of their stations at Victoria Centre in Notts as I was shopping for some birthday presents. Experience was smooth, renting and returning was super easy

16 de maio de 2026
Opinião espontânea
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Resposta da joospower.com

Hi Lev, thank you for taking the time to leave us a review, and we are glad we could help

Classificada 5 em 5 estrelas

Very prompt and helpful chat service

Joos chat was prompt, and very helpful when inquiring about a transaction on my credit card I didn’t recognise and were able to pinpoint the machine the transaction related to.

9 de maio de 2026
Opinião espontânea
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Resposta da joospower.com

Hi Andrew, we are glad our support team was able to help. Thank you for taking the time to leave us a review.

Classificada 2 em 5 estrelas

Great product, awful customer service

The actual product was great, did what I needed
However on returning the device I am now on day 8 of waiting for my money back. Contacted customer service whoever I spoke to was so rude and patronising it’s a pity they don’t have the persons name there on the chat. Not helpful at all still not received my money

4 de maio de 2026
Opinião espontânea
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Resposta da joospower.com

Hi Katie, thank you for your feedback. We are glad to hear the power bank met your needs, but we are very sorry about your experience with our support team. This is not the standard we aim to provide.

Regarding the refund, the £36 you are seeing is a temporary pre-authorisation, which is released by your bank after the power bank is returned. The timing can vary depending on the bank, but we would still like to review this for you.

Please email us at customers@joospower.com with your details so we can investigate both the refund and your interaction with our team.

Thank you for bringing this to our attention.

Classificada 1 em 5 estrelas

Absolute scam

Absolute scam. Hired one of these for 3 hours whilst in Bolton Hospital. Received a charge of £36 24 hours later as they claimed it wasn’t returned. Advised them that it was and they said it was returned incorrectly so will be charged £18 and no further resolution offer. Just what you need after emergency surgery. Make sure you avoid these at all costs and stick with more reputable companies as it seems they like to charge for products returned yet continue to monetise and profit off them! Scam artists

1 de maio de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi James, we are very sorry to hear about your experience, especially given the circumstances. This is certainly not the experience we aim to provide.

Charges are applied based on when a return is successfully registered at the station. If a return is not properly completed, the rental may remain active until it is correctly registered, which can lead to higher charges.

That said, we would really like to review this for you and ensure everything has been handled correctly. Please email us at customers@joospower.com with your rental details so we can investigate and work towards resolving this.

Classificada 1 em 5 estrelas

Power bank worked, but terrible service and overcharged

Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet I was charged £7, I sent photos supporting this, should have been an easy resolution. Customer support via live chat only, and was useless and often just didn't reply until I chased. Still not resolved. Should not be this difficult to dispute or speak with customer support, and when you do they should be able to resolve issues easily.

29 de abril de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Jason,

We are truly sorry to hear about your experience and the frustration caused, particularly regarding the pricing discrepancy and the delay in resolving your case. This is not the level of service we aim to provide.

Your issue has been escalated, and an update will be shared with you shortly. We sincerely apologize for the delay and appreciate your patience while we work to resolve this.

We are glad the power bank was helpful, and thank you for bringing this to our attention.

Classificada 1 em 5 estrelas

I swiped my payment card in one of the…

I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

18 de abril de 2026
Opinião espontânea
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Resposta da joospower.com

Hi, we are really sorry to hear about this. Please send us an email at customers@joospower.com, and we will work to resolve this with immediate effect.

Classificada 5 em 5 estrelas

Made a mistake returning a power bank…

Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

21 de abril de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Taylor, we are glad we could help when you needed it the most. Thank you for taking the time to leave us a review

Classificada 5 em 5 estrelas

They were really nice

They were really nice, and they got straight to the point regarding to my issues

11 de abril de 2026
Opinião espontânea
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Resposta da joospower.com

Hi Carmelle, thank you for taking the time to leave a review.

Classificada 4 em 5 estrelas

It only charged one phone at a time

It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

3 de abril de 2026
Opinião espontânea
logótipo da joospower.com

Resposta da joospower.com

Hi Marie, thank you for your feedback and we are glad the power bank could help in that moment. Our chargers are designed to power one device at a time, and we are happy it was useful when you needed it most

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