Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Ver mais
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Bit confused used at A&E today at UCH for around 3 hours I was charged £11 pounds hoping that isnt the case. After calling your chat you have since refunded £6 pounds as due to my condition I didnt re... Ver mais
A empresa respondeu
Queried charge in chat. Took 1.5 hrs to get a response. Charge is £13. Which in my opinion is excessive and people are waiting for hours, no wonder their phone runs out. I asked many times fo... Ver mais
A empresa respondeu
The technology is extremely useful. Fantastic. The only issue I had was knowing how to return the battery. I would have needed more specific instructions so the battery wouldn't get stuck in the sl... Ver mais
A empresa respondeu
It was my first time using their service and I messed up. So I contacted their team and they were sooo amazing, in understanding and helping. I felt at ease throughout the whole process and they kept... Ver mais
A empresa respondeu
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
86-90 Paul Street, EC2A 4NE, London, Reino Unido
Sem histórico recente de solicitação de opiniões
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Respondeu a 97% das suas opiniões negativas
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Was nice to be able to charge my phone for an affordable price while I was shopping :)

Resposta da joospower.com
Quick and easy to use and gave me a full charge on my phone before dying. Love the service will definitely use it again

Resposta da joospower.com
I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my account. Thank you

Resposta da joospower.com
I had a struggle trying to return a rented power bank but after speaking to the customer service, they were very patient with me and manage to help me.

Resposta da joospower.com
I had no charge in my phone.
I was in hospital.
I paid the £36.00
I assume the power bank is now mine ?
If that's right then this should be 5 stars.
If I'm wrong, I'd say 1 star...
I use it regularly.
It's a half decent piece of kit.
Bit expensive, but it was there when I needed it.
B Woodward

Resposta da joospower.com
Quick and understanding superb service

Resposta da joospower.com
This was the first time i have used the service as I needed some battery power for my phone in the hospital so I could contact a family member. Getting the battery pack was fairly straight forward if a little confusing as I did not know what to expect but returning it was simple. Now that I have used it it should be easier next time. It is not particularly cheap but it got me out of a hole. When you need it you need it.

Resposta da joospower.com
I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out everything worked really well. The battery charged my phone efficiently, lasted well, and the power bank itself was a very convenient size to carry around whilst out and about. I also appreciate services like this because they are genuinely helpful in situations where people need quick access to charging on the go. ✨FULL STOP✨

Resposta da joospower.com
I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they halved the cost I had racked up.
I would like to thank them for that and urge people to read the rental structure carefully. It is a great service if used carefully and in my case gave me peace of mind when I was in a very dark place unexpectedly with the health of my husband.

Resposta da joospower.com
I rented one and it was useful but im not gonna lie they charge really slow. The customer service team are ace aswell and they helped resolve my issue straight away.

Resposta da joospower.com
Came across one of their stations at Victoria Centre in Notts as I was shopping for some birthday presents. Experience was smooth, renting and returning was super easy

Resposta da joospower.com
Joos chat was prompt, and very helpful when inquiring about a transaction on my credit card I didn’t recognise and were able to pinpoint the machine the transaction related to.

Resposta da joospower.com
The actual product was great, did what I needed
However on returning the device I am now on day 8 of waiting for my money back. Contacted customer service whoever I spoke to was so rude and patronising it’s a pity they don’t have the persons name there on the chat. Not helpful at all still not received my money

Resposta da joospower.com
Absolute scam. Hired one of these for 3 hours whilst in Bolton Hospital. Received a charge of £36 24 hours later as they claimed it wasn’t returned. Advised them that it was and they said it was returned incorrectly so will be charged £18 and no further resolution offer. Just what you need after emergency surgery. Make sure you avoid these at all costs and stick with more reputable companies as it seems they like to charge for products returned yet continue to monetise and profit off them! Scam artists

Resposta da joospower.com
Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet I was charged £7, I sent photos supporting this, should have been an easy resolution. Customer support via live chat only, and was useless and often just didn't reply until I chased. Still not resolved. Should not be this difficult to dispute or speak with customer support, and when you do they should be able to resolve issues easily.

Resposta da joospower.com
I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

Resposta da joospower.com
Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

Resposta da joospower.com
They were really nice, and they got straight to the point regarding to my issues

Resposta da joospower.com
It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

Resposta da joospower.com
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