One of Our Favorite Brands! We absolutely love Joyfolie! Their clothing is so beautiful and unique, with the prettiest details and just the right amount of whimsy. I love that their pieces feel... Ver mais
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Rating: ⭐⭐⭐⭐⭐ | Stunning silhouette and so comfortable! "Joyfolie truly nailed the design on this one. The chocolate brown hue is sophisticated and deep. I love that the center front has a lace-up... Ver mais
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I have been shopping at Joyfolie for years, and we have always been incredibly happy with our purchases! From their beautifully detailed shoes to their gorgeous fashion pieces, the quality is exceptio... Ver mais
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We love Joyfolie! Especially for outfits for family pictures, church, special events, holidays. They have the cutest outfits for girls that just make everything seem so fancy and put together. The qua... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Informações de contacto
Estados Unidos da América
- joyfolie.com
4,1
Bom
315 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
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Beautiful clothing & fast shipping
I had never heard of them before, so I was hesitant to place an order. They shipped my items incredibly fast, and their clothing appears to be of high quality. I will be ordering again!
26 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
It’s great to hear your first experience with us was such a positive surprise 💖 We’re so glad the fast shipping and quality helped ease your hesitation, and we look forward to having you shop with us again!
Total Scam Alert: Joyfolie’s ‘Hassle-Free Returns’ Add-On Is Completely Fake
This was one of the most frustrating online shopping experiences I’ve had.
Joyfolie constantly advertises sales and discounts, but what many customers may not realize is that those discounts can severely limit your ability to receive a refund. Since nearly everything on the site is discounted, this effectively leaves many customers with little to no practical refund option.
What I find particularly misleading is the company’s “Hassle-Free Returns” add-on. I paid an extra $4.99 believing it would protect me if I needed to return an item. Instead, I discovered that I was limited to an exchange rather than a refund. When the exchanged item also didn’t work out, I was still unable to simply return the purchase and get my money back.
In my opinion, charging customers extra for return protection while restricting refunds is deceptive. The name “Hassle-Free Returns” creates an expectation that customers can easily return items, when the reality is far more restrictive.
Had I known the true limitations of the return policy before ordering, I never would have made a purchase. Customers should carefully read every detail of the return policy before spending their money because the marketing and the actual return experience are not the same thing.
I will not shop with Joyfolie again and cannot recommend the company based on my experience.
11 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for taking the time to share your feedback. We’re sorry to hear you feel this way and truly understand your frustration. We’d like to respectfully clarify a few points regarding your experience to ensure accuracy.
The Checkout+ protection ($4.99) you purchased is clearly outlined on our website as providing free return shipping on eligible items along with package protection for items that are lost, stolen, or damaged in transit. It does not change or override our standard return policy eligibility rules.
We always make every effort to ensure our policies are clearly stated and accessible on our website. The terms regarding promotional purchases and return eligibility are also outlined in Section 2 of our Return Policy, which is available for review at any time. Additionally, this information was also communicated to you via email during our support correspondence while your case was being reviewed.
We would also like to note that your review was submitted while your case was still actively being handled and before a final resolution had been provided. At that time, our team was still working on your request, and we were able to later secure a one-time exception approval in line with what you had asked for.
We also want to emphasize that our team has been actively communicating and supporting you throughout this process to ensure you were not left without options, even when the item had already reached its exchange limitations. We value every customer experience and always aim to provide support wherever we are able to do so within our policies.
We sincerely hope this resolution helps improve your experience with us, and that it reflects our continued effort to support our customers even in more complex situations. We also hope this may help positively reconsider your experience with us moving forward.
I just ordered from joyfolie for the…
I just ordered from joyfolie for the first time and I had a great experience! Not only did my order arrive sooner than expected (thanks dhl 💕) but the dress is also made with amazing quality and has such a timeless feel, it’s an immediate staple piece. I also really love supporting a woman owned business with a heartwarming story behind it.
18 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
What a lovely first impression to have 🌸 We’re thrilled your dress arrived ahead of schedule and that you’re enjoying both the craftsmanship and timeless feel of the piece. Knowing you value the story and intention behind Joyfolie truly means a lot.
We absolutely love Joyfolie dresses
We absolutely love Joyfolie dresses! They are incredibly versatile and work beautifully for so many different types of photoshoots. The styles are timeless, comfortable to wear, and photograph beautifully. The quality is excellent, with gorgeous details and durable fabrics that hold up well session after session. Whether for family photos, maternity sessions, or special occasions, Joyfolie dresses are always one of our favorite wardrobe choices. Highly recommend!
3 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
Hearing how consistently Joyfolie fits into your shoots is incredible 💕 From maternity to family sessions, it’s great to know the styles and fabrics are performing so well for you. We appreciate you sharing your experience and recommending us.
What a shopping experience should be
The top I ordered from Joyfolie was great quality, and super cute, it runs a little small but easy to size up. What I loved most about Joyfolie was the intention behind the brand. My order came with a little surprise and a lovely message from the owner. I will definitely be buying more from this shop!
25 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
It’s wonderful to hear your experience with Joyfolie felt intentional and enjoyable 💖 The fact that your top worked well and you noticed the thoughtful details in your order truly means a lot to our team. We’re excited for you to find more pieces you’ll love.
I LOVE their dresses so much
I LOVE their dresses so much! I have 30 dresses already and plan to purchase many more!
10 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
Wow, 30 dresses! 💖 We’re incredibly honored to be part of your wardrobe and so grateful for your continued support. We can’t wait to help you find your next favorite dress! ✨
So efficient! Great quality!
Quick responses from customer service and super fast shipping! Made an exchange and got my new size in less than a week! Absolutely in love with my new dress💝The material is gorgeous!
9 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
We truly appreciate your feedback! 💖 It’s amazing to hear your exchange was fast and easy and that your new dress is such a perfect fit for you.
Loved the dresses so much!
Loved the dresses so much!! Best Quality !! My little girl loved them ❤️❤️❤️
4 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so happy to hear this! 💖 It means the world that your little girl loved her dresses and that you’re happy with the quality. Thank you for sharing!
My husband bought me two gorgeous…
My husband bought me two gorgeous dresses from Joyfolie. However when I decided to purchase a dress from them myself on May 9th during their Mother's day sale. Unfortuantely it did not fit me. I have been corresponding with the customer service. You are allowed 30 days with tags on the dress in order to return the item. Because I am 2 days from the 30 day return they will not permit me to return this purchase!!! This was NOT a Joyful experience and I will never purchase from this company again.
5 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
We’re truly sorry to hear that your experience was disappointing. We appreciate the opportunity to clarify the situation.
Just to clarify, our return policy requires that returned items be received within 30 days of the purchase date, not simply that the return request be submitted within that timeframe. Your order was placed on May 8, meaning the return window closed on June 7. When you contacted us on June 5, we explained via email that, based on standard shipping transit times, the return would not arrive within the required return window.
We always make every effort to ensure that our policies are complete, clearly stated, and readily available on our website so customers can review them before making a purchase. We also explained these policy details during our email correspondence.
While your case was under review, we worked to see if an exception could be made. In fact, the day before this review was posted, we obtained approval for a one-time exception to allow your return as requested. We reached out to let you know this good news, but unfortunately, we did not receive a response before this review was submitted.
We also want to emphasize that our team remained actively engaged throughout the process to ensure you were not left without options. We value every customer experience and always strive to provide assistance wherever we can within our policies. In this case, we went beyond our standard policy by obtaining a one-time exception in an effort to help resolve your concern.
We sincerely hope this additional context reflects our commitment to supporting our customers, even in situations where a request falls outside our standard policy. We appreciate your feedback and hope you'll consider the efforts our team made to reach a positive resolution.
I have made several purchases
I have made several purchases. I have found some amazing fits and different designs. I can't count the number of times I get a compliment on the dress I am wearing. I have never had any issues with the website or exchanges. I appreciate being able to try something on and then exchanging for another size. Most of the time I opt for and exchange instead of a refund because I love the clothes. The only time I did not keep an item was because the chest fit was too small. Cant do much about that.
3 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
We truly appreciate your loyalty! 💕 It’s wonderful to know you’ve found amazing fits and designs you love, and that your overall experience with us has been such a positive one.
Fast shipping and quality clothing
Fast shipping and quality clothing
1 de junho de 2026
Opinião espontânea
Resposta da Joyfolie
We’re thrilled to hear you had a great experience! 💕 Knowing you were happy with both the shipping speed and the quality of your purchase means so much to us.
I love the length of this dress
I love the length of this dress along with the color and cut. This dress was comfortable and even after wearing it all day.
22 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
We truly appreciate your kind words! 💕 It’s great to know the dress held up beautifully throughout the day while still feeling comfortable and stylish.
It’s a dress with intricate detailes
It’s a dress with intricate detailes, beautifully layered.
26 de março de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so happy to hear you appreciate the details! 💖 It means a lot that the intricate layers and design stood out to you. Thank you for sharing!
Buyer beware- poor customer service
Buyer beware. I ordered a pair of boots to wear with my wedding dress. When I got them in, they were too large so I requested to exchange them for a smaller size. They issued me a return label and gave me ‘a week’ window to return them in. The last day of the return window was on a Saturday, which is when I planned to send them because I had a busy work week. That morning I got an email saying they would no longer accept the return because I had not returned them inside the window. I had to request another label in order to send them back. Once they received my return, they sent me an email with a picture of the bottom of the boots saying that I had worn the boots. I did not wear the boots except to try them on and walk around long enough to decide they were too big. I literally took maybe 10 steps wearing them in the room I tried them on in. While they honored the return this time, I will not be purchasing from them again as I would prefer to avoid having to go through this situation with them again. It was an incredible hassle to get the return completed and do not understand the purpose of accusing me of wearing boots that I obviously did not wear out. After reading other reviews here for this company I’m convinced that my choice to not buy anything else from their site is a smart one. Very poor customer service.
27 de maio de 2026
Opinião espontânea
Scam you can’t get customer service or refund
Scam you can’t get customer service at all except email! And def not a supervisor. And they sent boots the wrong size and I had them all but 25 min and started a return siting damage to heal as well they sent a new pair by mistake but sized me wrong and rejected my return from first pair saying i wore them and offer for me to pay to get mail back or them to donate them and are literally keeping my money. The boots I just got are not brand new either and have ink that is blue going down by each eyelet and they were either worn or marked to put eyelets and actually sent these to someone, clearly no quality check because the bottom of sole is scratch on these. If you buy them on sale your not eligible for a return and if you get them on sale good luck then not rejecting return when it seems whats on sale is there returns and damaged stuff. If it’s for an event I would recommend a real company not an online one you can even speak to someone. Just keep getting bot emails after ask for a supervisor it’s impossible and I’m out my money and can’t use product just crazy.
7 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you.
After carefully reviewing your ticket and previous conversations, we would like to clarify that the sizing issue was not caused on our end. In your messages, you mentioned that your daughter’s foot measurement was 10 1/2 inches, and the order was placed for a US size 10.5. We would just like to clarify that a foot measurement is different from the shoe size itself. A US shoe size 10.5 generally corresponds to a foot length of approximately 11"–11 1/4" on the standard US shoe size chart, which is why the fit may not have matched expectations.
Regarding the rejected return, all returned items go through a standard inspection process upon arrival. Based on the inspection report, there were visible signs of wear on the original pair, including multiple scuffs on the soles consistent with use or extended try-on wear. If the item had originally arrived in that condition, we would have needed this to be reported immediately upon delivery so we could properly investigate it. At the time, we did not receive any report indicating the original pair arrived worn or damaged, as we always ensure items are shipped in new condition before leaving our facility.
As outlined in our return policy, when a returned item does not pass our quality inspection standards, customers are responsible for the shipping fee if they would like the item returned back to them.
We also understand that you are now raising concerns regarding the replacement pair, specifically mentioning blue ink markings and signs of wear. However, upon reviewing the conversation history, we were unable to find any prior report or message regarding these concerns before this review was posted. We always encourage customers to contact us directly with any product concerns as soon as they are noticed so we can properly review and assist, but in this case, there was no report submitted to us regarding these concerns prior to the review being posted.
The Macy dress was perfect for my…
The Macy dress was perfect for my daughter and her special event. She felt so beautiful and was photographed so beautiful!
20 de janeiro de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for sharing this lovely feedback! 🌸 We’re thrilled the dress helped make her special moment even more memorable and picture-perfect. ✨
Customer service is fantastic
Customer service is fantastic, you can tell Joyfolie really cares about their customers! The dress I bought was everything I wanted and needed!
15 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so happy to hear this! 💖 It means a lot to know you felt cared for and that your dress was exactly what you were looking for. Thank you for your support!
Joyfolie has beautiful pieces
I've been waiting for some time to order from Joyfolie and now ive finally managed to get the pieces I've wanted for some time. Ive only made one exchange so far and happy with my final purchase of two Anja tops, the Whitley skirt, a dress in a dark green gray color (im happy i made the swap) and a mauve like pink top with small frills (not usually my thing but im happy with the risk) the exchange was easy and before I did anything I reached out to customer service for assistance. This is the quickest customer support ive interacted with outside of amazon. They explained everything i needed to know, gave me a time frame, sent reminders and keep me updated on my order, exchange order and return. Shout out to the shipping options on your first purchase THAT was the BEST bonus for me. Thank you so much Joyfolie and I look forward to shopping with you all again.
1 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for sharing such a thoughtful review! 🌸 We’re so glad your exchange process was easy and that our customer service and shipping experience made a great impression. We can’t wait to have you shop with us again! ✨
Great quality, beautiful dresses
Great quality, unique dresses, super fast shipping
12 de maio de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so glad you’re happy with your experience! 💕 It’s great to know the dresses and shipping exceeded your expectations. Thank you for sharing!
I have three dresses from joyfolie and…
I have three dresses from joyfolie and I absolutely love them. They fit so well. I dabble in a little western influencer modeling and have worn two of their dresses for photo shoots. Will definitely be buying from them again for a shoot at the end of the month 🩵
2 de fevereiro de 2026
Opinião espontânea
Resposta da Joyfolie
We truly appreciate your support! 💖 It’s wonderful to hear our pieces are part of your western influencer modeling journey. We’re excited to be part of your next shoot too! ✨
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