Best Customer service ever! Really fast at responding and they truly make you feel like your request matters no matter what. Plus quality of products is soooo good. Love Joyfolie!
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Love Joyfolie for all their unique & quality pieces! I started buying clothes & boots for my daughter and then for myself and I have always been happy with everything I’ve received from them.
A empresa respondeu
Just received my dress and I’m absolutely in love 🤍 The quality is truly великолепное — every detail feels so well made and luxurious. The bustier top pairs perfectly with the dress, it’s such a b... Ver mais
A empresa respondeu
I purchased some items, and they didn't work out. I returned them and was given a 5-digit number to use as a credit. I went back to the site about a year later to use the credit, but it wasn't working... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Informações de contacto
Estados Unidos da América
- joyfolie.com
3,8
Bom
244 opiniões
Respondeu a 41% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I purchased some items
I purchased some items, and they didn't work out. I returned them and was given a 5-digit number to use as a credit. I went back to the site about a year later to use the credit, but it wasn't working, and the order went through without the credit being applied. I sent a message letting them know the credit didn't work. They said they couldn't apply it to something that was already purchased. So I sent a message asking them to cancel my order. They said it was too late because they shipped the order. Now I'm trying to return it to them, and they will only give me a credit because I used a coupon on their site. They did send me a new 16-digit code, so my first credit will work now. It's such a shame their customer service is so bad. I applied the number they gave me, it didn't, and the order went through.
25 de março de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for sharing your experience.
After reviewing your case, we’d like to clarify a few important points regarding how our store credit and order policies work. Store credit must be applied at the time of checkout, as orders are processed immediately once they are placed in our system. For this reason, we’re unable to retroactively apply credit to an order that has already been completed or processed.
Once an order has been submitted, it immediately enters our fulfillment workflow, and in many cases begins processing for shipment very quickly. Because of this, cancellations are only possible within a very short window before the order is fulfilled. Once it has been shipped, we are unable to cancel it, as it is already on its way to the customer.
Regarding returns, items purchased with a promo code or discount are considered final sale under our policy and are eligible for store credit only. This is why, in this case, store credit was provided as the resolution option.
We always aim to be transparent about these policies so expectations are clear at the time of purchase.
Best Customer service ever
Best Customer service ever! Really fast at responding and they truly make you feel like your request matters no matter what. Plus quality of products is soooo good. Love Joyfolie!
10 de abril de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so grateful for your kind words! 💖 It means a lot to know our team made you feel supported and that you’re loving the quality of our pieces.
A favorite for myself and my daughter!
Love Joyfolie for all their unique & quality pieces! I started buying clothes & boots for my daughter and then for myself and I have always been happy with everything I’ve received from them.
10 de dezembro de 2025
Opinião espontânea
Resposta da Joyfolie
Thank you for your lovely feedback! 🌸 We’re thrilled you’ve enjoyed both our women’s and kids’ styles and that everything has met your expectations. 💕
Purchased for our 11 year old granddaughter
Purchased for our 11 year old granddaughter. She wears it all the time!
8 de abril de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for sharing! 🌸 It’s wonderful to know the purchase has been such a hit and is being enjoyed so frequently. 💕
Dresses for Brooklyn!
I ordered multiple different styled dress. Each one had great quality and stitched with care. Excellent for weddings, family photos, or just casually around the home.
21 de abril de 2025
Opinião espontânea
Resposta da Joyfolie
Thank you for sharing your experience! Knowing that each dress is well-made and versatile for any setting truly makes us happy. ✨
Quality is always top notch
Quality is always top notch! We typically search JoyFolie for specific items (special occasions) and we have never had a 'bad purchase' and usually we can find savings that makes the items affordable too!
7 de abril de 2026
Opinião espontânea
Resposta da Joyfolie
We’re thrilled to hear that Joyfolie continues to be your go-to for special occasion pieces! 💖 It’s great that you can enjoy both quality and savings with every purchase.
quality
My girls love their dresses. They wear them all the time and look just as great as when they first got them.
31 de dezembro de 2025
Opinião espontânea
Resposta da Joyfolie
We’re so happy to hear your girls are enjoying their dresses! 💖 It’s wonderful that they still look amazing even after lots of wear, thank you for trusting Joyfolie for their wardrobe.
I’m absolutely happy with dress
Just received my dress and I’m absolutely in love 🤍
The quality is truly великолепное — every detail feels so well made and luxurious. The bustier top pairs perfectly with the dress, it’s such a beautiful combination.
Now I can’t wait for my upcoming horse photoshoot… I already know this look is going to make a statement
25 de março de 2026
Opinião espontânea
Resposta da Joyfolie
We’re thrilled to hear you love your dress! 🤍 It sounds like the bustier and dress combination will make your horse photoshoot truly unforgettable. Thank you for sharing your excitement! ✨
Lovely dresses
7 de fevereiro de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you so much! 💛 We’re so happy to hear you love the dresses—your support means a lot to us!
Beautiful styles
Beautiful styles! I’m constantly getting compliments on my cardigan! I always make sure to direct them here too! :)
23 de março de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you so much! 💛 We love hearing that you’re getting compliments—and we truly appreciate you recommending us to others. That means the world to us!
Misleading and unethical practices
I purchased for the first time from this company on March 13. All items other than one were full price. I made sure to check the return policy, which states:
“ Q: Is my return eligible for a refund?
A: Full priced items qualify for a refund, store credit, or exchange.”
I did not read on, as my order fell into that category. It isn’t until you read further into the policy that actually, that’s a complete lie - full price items are not eligible for return if a promo code is used. This is beyond misleading and is clearly used to fool people. Why such a bizarre policy that I completely outside the standard for retail? These are still full priced items; a promo just took a discount off the total.
Regardless, I emailed asking for a one time exception to make a return back to my form of payment. I ordered a few more items than I typical would I have so that I could get an idea of the materials and fit. And I liked the items! It’s just that only one dress fit me. At the time of me asking this request, I still planned to order in the future especially is they offered kind and reasonable customer service in this matter.
After multiple emails, they refuse. I am asking for a small return and refund, around $200, and they refuse to work with me.
I have now reported to BBB and attorney general and am working my way through reviews and social media. Really disgusting and misleading practices. Don’t gaslight customers into thinking this is normal when you are clearly phrasing your verbiage to fool them and be misleading.
23 de março de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation has been.
We’d like to clarify that our return policy is always made available to customers and is also accessible during checkout prior to completing a purchase. While full-priced items are generally eligible for a refund, this is further clarified in the same policy page—specifically that orders where a promo code, discount, or email code has been applied are no longer eligible for a refund to the original form of payment. This information is outlined directly after the full-price return section, and can be reviewed in full here: https://www.joyfolie.com/pages/policies
We understand that this may not have been your expectation, and we sincerely regret any confusion caused. In line with our policy, the available options we offered were to proceed with a return for store credit or an exchange. Additionally, we shared the option to resell items through our resale platform, which many customers use to recoup their funds.
We always aim to be as transparent and consistent as possible in applying our policies to ensure fairness to all customers. That said, we truly appreciate your feedback and will continue to review how we communicate these details moving forward.
The clothes I have purchased from there…
The clothes I have purchased from there have been great quality and just as pictured on the website. The product descriptions have been reliable. The size guide is accurate and they always mention if something runs small or large.
22 de março de 2025
Opinião espontânea
Resposta da Joyfolie
Thank you so much for your kind words! 💛 We’re thrilled to hear that you’ve had a great experience with the quality, product descriptions, and sizing accuracy—that truly means a lot to us.
We’re especially glad the size guide and fit notes have been helpful for you. Your feedback reassures us that we’re on the right track, and we’ll continue working hard to provide the best possible experience. We appreciate your support and look forward to serving you again soon!
I bought a dress for my wife and she…
I bought a dress for my wife and she loved it! Thank you Joyfolie!
19 de março de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you so much for sharing! 💖 We’re delighted the dress was a hit and we hope to serve you again in the future! ✨
I purchased 2 of the June impact…
I purchased 2 of the June impact dresses for my client wardrobe. They are by far my most chosen dresses for pregnant and not pregnant women! It is so versatile and works in every setting! Best purchase!
25 de março de 2025
Opinião espontânea
Resposta da Joyfolie
We truly appreciate your feedback! 💕 It’s great to know the June Impact dresses have been such a go-to choice and have proven to be both versatile and reliable for your wardrobe.
The new dresses are Gorgeous
The new dresses are Gorgeous. I bought the dagala dress and it was so beautiful. I hope joyfolie continue to release beautiful dresses in the future.
19 de março de 2026
Opinião espontânea
Resposta da Joyfolie
We’re delighted you’re enjoying the new collection! 💖 Your feedback about the Dagala dress and your support inspire us to keep releasing styles you’ll love. Thank you! ✨
I love the new releases dress
I love the new releases dress. It's good that Joyfolie has something to offer. Customer service is also superb!
18 de março de 2026
Opinião espontânea
Resposta da Joyfolie
Thank you for your kind words! 🌸 We’re happy our new dresses and customer service met your expectations, and we appreciate you sharing your experience. ✨
Wonderful customer service
Wonderful customer service. Their team members are very responsive, and super helpful. That makes such a difference compared to all other companies who answer with robotic responses.
I love the dresses! So beautiful!
Can't wait to wear my latest one!
18 de março de 2026
Opinião espontânea
Resposta da Joyfolie
We’re so glad to hear you had such a positive experience with our team! 💖 It means a lot to know our support feels personal and helpful, and we’re thrilled you love your dresses.
A Dress She’ll Never Let Go 💙
My daughter absolutely loves her Kaya Dress in Barely Blue. She first wore it to her 5th grade dance three years ago, and then again for her 6th grade dance banquet. She loves it so much that she still keeps it hanging in her closet and refuses to part with it. We love Joyfolie!
19 de março de 2026
Opinião espontânea
Resposta da Joyfolie
This is such a beautiful story! 💙 We love hearing that the Kaya Dress has been part of such special memories for your daughter and continues to be cherished over the years. Thank you for sharing! ✨
Stunning Dress!
We absolutely love this dress! It is stunning!
1 de setembro de 2025
Opinião espontânea
Resposta da Joyfolie
We’re so happy to hear you love the dress! 💖 Thank you for sharing your kind words—it means so much to us! ✨
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