Juice UK Opiniões 227

TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

FRAUDULENT ACTIVITY. AVOID. I was diverted onto a blind link via Facebook and apparently set up a subscription (which I most definitely did not do). The first I knew about Juicetech is when £29.90 was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely great products especially the Type C 25W Charger. I have bought this charger around 6 times now due to gifting them to family members and placing them in different buildings I regularly att... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The devices are excellent! Compact, powerful, elegant, well made. Prices are good. Delivery was quick. Packaging was Apple-standard.

Classificada 1 em 5 estrelas

Purchased charger with built in wire for iPhone 7 days ago literally doesn’t charge anymore, didn’t bend it or abuse it at all as used for brand new phone and now it’s intermittently charging for 1 se... Ver mais

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Informações sobre a empresa

  1. Loja de acessórios para telemóveis

Escrito pela empresa

Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

227 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Would give 0 if i could

Would give 0 if i could, do not buy any of there wires THEY STOP WORKING AFTER A MONTH OR SO, and the 1 year guarantee with the manufacture is absolutely rubbish, they replied to a few emails but then completely stopped replying all a SCAM.

11 de novembro de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

We are very sorry you had a negative experience with one of our products. It is unusual for Juice products to cease working after such short amount of time. All of our products come with one year warranty which we are able to help you with, you only need to present your valid proof of purchase. If you could get back in touch with us and provide more information on customerservices@juice.co.uk, our team would be more than happy to investigate this further.

Classificada 1 em 5 estrelas

FIRE HAZARD

Please be careful and go for a different brand. My elderly disabled mother was charging a device and it caught fire. These chargers are dangerous and are a major fire hazard. DO NOT BUY. I have contacted customer services and looking for a reply

13 de outubro de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

We apologize for the trouble you experienced with our product. To help prevent future issues and raise awareness about cable fires and burns, we would like to provide some guidance. Charging cables do not cause fires or burns themselves; they conduct power between sources. If a cable burns or catches fire, it indicates an issue with the main power source, such as a wall plug, an extension cord, or the socket. Please discontinue using the problematic plug or socket and investigate for any issues.

Classificada 1 em 5 estrelas

Potential fire hazard

I spent £20 on a Juice phone charger in Tesco. It has stopped working after just 5 weeks and was getting dangerously hot before it expired. Beware!

8 de outubro de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

We sincerely apologize for the inconvenience you've encountered with one of our products. This is certainly not a common occurrence with Juice products, especially within such a short period. We’re here to help resolve this issue for you. Kindly reach out to us at customerservices@juice.co.uk with the product details and a brief description of the issue. A member of our team will be happy to assist you further.

Classificada 5 em 5 estrelas

Absolutely blown away with a great…

Absolutely blown away with a great level of service that’s rarely seen or heard of these days. I had a faulty product and sent an email to Juice. Within hours I had a response but never noticed for a couple of days. I replied with required info and was honest about my product being out of warranty. They could’ve done noting or sent me a voucher for money off another product but instead they’ve decided as a gesture of (genuine) goodwill to replace my product. It was all done swiftly. I can’t thank the customer service representative enough, not only for replacing my product but for making this interaction so pleasant and easy. Highly recommend

1 de outubro de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

Thank you so much for your kind review! We always strive to provide the best customer service and ensure our customers are happy. While we do have a standard warranty policy in place, we review each case individually to offer the best possible support. We're glad we could find a solution that worked for you in this instance! Your satisfaction means a lot to us, and we appreciate your feedback!

Classificada 1 em 5 estrelas

The cable lasted 2 weeks

The cable lasted 2 weeks, I'm abroad now and there is no warranty.

29 de agosto de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

Thank you for bringing this to our attention, and we apologize for the trouble you've experienced. We strive to ensure our products perform reliably, this is why all of our products come with one year warranty. If you could provide more information by emailing customerservices@juice.co.uk , our team would be glad to investigate this further and offer a solution.

Classificada 1 em 5 estrelas

Useless

I buy Juice chargers but no more, they last less than a year.

15 de agosto de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

- We’re sorry to hear you’ve had a negative experience with one of our products. Please rest assure that it is unusual for Juice insert products to cease working after such a short amount of time. We would love to help you rectify this - if you could please contact us via customerservices@juice.co.uk with details of the product and the issue you have experienced, someone will be available to discuss your query further.

Classificada 1 em 5 estrelas

I had bought a charger from them a…

I had bought a charger from them a couple months ago and out of nowhere the charger when on fire DO NOT BUY FROM THEM.

14 de agosto de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

- We’re sorry to hear you’ve had a negative experience with one of our products. We’d love to offer some feedback to help you avoid issues like this in the future and to spread some awareness on cable fires/ burns. Firstly, we must stress that the cause of any fire or burning of a charging cable is not caused by the cable. Charging cables work as a conduit of power from one source to another, therefore, in cases of burns or fire from a charging cable, the fault actually originates from the main source of power, e.g., a wall plug, extension cable, or maybe even the wall socket. Please ensure you cease using the plug/ mains socket and investigate faults originating from here.

Classificada 5 em 5 estrelas

Juice Charge 3 & MAX Power Bank

I have 2 Juice Power Banks and they’re my absolute favourite. Love the colours (I have an aqua and navy one) and they’re just so reliable.

Never leave my house without one! They’re perfect for day trips or holidays.

29 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

This company is an absolute joke

This company is an absolute joke the first speaker I got worked fine a month after it started to brick it self so I had short the battery then charge it for it too work and the amplifier is looks to be a cheap Chinese product also I got a new bigger one but it was still terrible, sound quality is really poor and doesn’t show you the percentage of the device on your phone please do not buy from this company go to the original companies because “juice” is just a ripoff of JBL’s speakers and ANKERS cables!

27 de julho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I’ve purchased 2 leads for my apple…

I’ve purchased 2 leads for my apple phone, both have stopped working at almost exactly the 2 year mark with no apparent reason. Planned obsolescence?
Good while they worked but my £4 lead from Asda had been going longer and charged quicker so I wouldn’t recommend

21 de julho de 2024
Opinião espontânea
logótipo da Juice UK

Resposta da Juice UK

We sincerely apologize for the inconvenience you've encountered with one of our products. This is certainly not a common occurrence with Juice products, especially within such a short period. We’re here to help resolve this issue for you. Kindly reach out to us at customerservices@juice.co.uk with the product details and a brief description of the issue. A member of our team will be happy to assist you further.

Classificada 1 em 5 estrelas

This company are terrible

This company are terrible. Zero customer service. I bought a powerbank and it lasted less than a month. I sent them TEN emails and nothing was done. AVOID THEM AT ALL COSTS. THEY ARE DISHONEST COWBOYS

1 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The customer service I experienced was…

The customer service I experienced was excellent. My problem was resolved quickly and the next day I received my replacement charge bank. The bank charges my phone really quickly and the juice usb charger wire is a strong, hardy product I’ve used mine for over a year without any issues.

28 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible quality. Do not buy.

Purchased an iPhone charger a week ago and it snapped after being used for several times. Contacted Juice directly and they wouldn’t replace under the warranty, just told me to take it back to Sainsbury’s.
Got the broken one refunded and purchased a replacement which we’ve had for two days and it’s working intermittently and charging super slow!! Absolutely diabolical quality considering the price of these chargers. Will be returning this one (again!!) and avoiding this brand in the future.

18 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID juice..

AVOID juice... USB C charger worked for 2 weeks and then started to shock if you touched the charging end. It also stopped charging my phone. Contacted juice and got a reply saying its not there problem. Used to be a fan, never again.

19 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Thieves - took my money, no product and no response

I ordered some leather cleaner. Paid them my money, which they’ve got. A week later had an email saying it’s on its way, but when I click on the tracking number it takes me to a dodgy site that my phone won’t open. I’ve emailed them twice but had no response, so they are basically, thieves.

22 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fire hazard

Fire hazard! Bought this cable and only after 3 months it got extremely hot and then was steaming and then caught fire. Really really scary as luckily I was awake and saw this but this could have caused a fire at night. Avoid!!!!

8 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Forget the 1 star it’s a zero from…

Forget the 1 star it’s a zero from me!!!! I bought a £15 cable from sainsburys which stopped working after 2 or 3 weeks. I emailed the company who said to return the cable and they would send me a replacement as I couldn’t have my money back as I had lost the receipt! The new cable also stopped working after a few weeks. I emailed them again with the same response send it back and they’ll send me a replacement. Guess what 3 weeks in and the cable stopped working again. The biggest joke was the response email this time stating if I am so unsatisfied with there cables I should stop using them!!! Customer service at its absolute finest!!!!! Apparently I still can’t have my money back and I’ll be getting another replacement that I’m sure will stop working within a few weeks!!! Don’t waste your money on these overpriced poor quality products!

27 de fevereiro de 2024
Opinião espontânea

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