Juice N Power Opiniões 

96
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Quick delivery, package came well wrapped and brand new. Not tested device yet. The downside is customer service never got back to me regarding the query about the discount code for new customers that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Received my other two juices today. Just tried the water melon and omg it's so good full off flavour and spot on. Can't wait to try the apple one aswell don't think I be disappointed as all the other... Ver mais

Classificada 1 em 5 estrelas

Every order I make comes with either the wrong items or items missing which is a real shame because I can’t fault delivery or ease of ordering. I have just received my recent order and two of the fla... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered 4 bottles of juice and one bottle had a hole in the bottom, leaked out the entire content. Emailed and received a personal phone call from Juice n Power. They were very apologetic and offe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista

Escrito pela empresa

Our commitment to your health is at the heart of our business. Juice n power formulates and manufactures a range of natural colourings and flavourings for the vapological industry


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

96 opiniões

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,0

Todas as opiniões

(96)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Every order I make comes with either…

Every order I make comes with either the wrong items or items missing which is a real shame because I can’t fault delivery or ease of ordering.
I have just received my recent order and two of the flavours are wrong. I only like rainbow sweets and strawberry lemonade but there were two vimtonics in there

7 de dezembro de 2021
logótipo da Juice N Power

Resposta da Juice N Power

We sincerely apologize for the repeated issues you've encountered with your orders, specifically the mix-up with the flavors. We understand how disappointing it must be to look forward to your preferred choices only to receive something different. We recognize the importance of getting your order right every single time.
Your satisfaction is crucial to us, and we appreciate your patience and feedback, which helps us improve. We will make sure that no inconvinience will cause to you in the future.
Thank you for bringing this to our attention, and we hope to regain your trust with our future actions.

Classificada 2 em 5 estrelas
logótipo da Juice N Power

Resposta da Juice N Power

Hi,

We’re sorry to hear your order arrived incomplete. We understand how frustrating that can be and apologise for the inconvenience caused.

Occasionally, stock or packing issues can affect an order, although we always aim to resolve any missing item concerns as quickly as possible through our support team.

This review is from some time ago, and since then we have continued improving our fulfilment and order checking processes to help prevent similar situations.

If there is anything further you would still like assistance with, please contact us at sales@juicenpower.com or call +44 1772 305000.

Kind regards,
Juice N Power

Classificada 1 em 5 estrelas

I didn't receive my orders!!!!

I didn't receive my orders!!!!
Order number 52294(11/10/2021) and order number 53146(15/10/2021).
I didn't receive any tracking number about the shipment and have sent lots of emails asking you about it and you don't respond!!!!
I'm very upset with you !!!!!

24 de outubro de 2021
logótipo da Juice N Power

Resposta da Juice N Power

Hi,

We’re sorry to hear about the frustration caused with your orders and the lack of updates you experienced at the time. We completely understand how disappointing this must have felt, especially after attempting to contact us multiple times.

This review relates to an older order period, and since then we have made significant improvements to our order processing, tracking communication, and customer support response handling to provide a smoother experience for our customers.

If there is anything still unresolved or you would like us to look into this further, please contact us at sales@juicenpower.com or call +44 1772 305000.

Kind regards,
Juice N Power

Classificada 2 em 5 estrelas

Order the liquid I really like and…

Order the liquid I really like and didn't receive the correct ones.

5 de agosto de 2021
logótipo da Juice N Power

Resposta da Juice N Power

Hi,

We’re sorry to hear you received different liquids from the ones you were expecting. We understand how disappointing that can be, especially when ordering flavours you specifically enjoy.

Occasionally, stock or packing issues can lead to substitutions or order errors, although we always aim to minimise this and resolve any concerns as quickly as possible through our support team.

This review is from some time ago, and we have since continued improving our order checking and fulfilment processes to help provide a smoother experience for our customers.

If there is anything further you would like us to look into, please contact us at sales@juicenpower.com or call +44 1772 305000.

Kind regards,
Juice N Power

Classificada 1 em 5 estrelas

7 days it took to send an order

Placed order on a Wednesday but It do not get sent until 7 days later. Been told I have 5 free bottles to make up for the delay. I just hope it’s 5 flavours I like. Cus service was hideous . I phoned 12 times and no response. Great flavours but if you want to make sure that you don’t run out of liquid then I suggest ordering a week in advance

20 de maio de 2021
Opinião espontânea
logótipo da Juice N Power

Resposta da Juice N Power

Hi,

We’re sorry to hear you were unhappy with the delay and communication around your order. We understand how frustrating it can be when an order takes longer than expected, especially when you are relying on your liquids arriving on time.

At the time, our team did try to make up for the delay by including complimentary bottles as a goodwill gesture, although we appreciate this did not fully improve your overall experience. We also acknowledge your comments regarding the difficulty reaching customer support.

This review is from some time ago, and since then we have continued improving our dispatch handling, response times, and customer support processes.

We do appreciate your positive comments regarding the flavours and thank you for your feedback.

Kind regards,
Juice N Power

Classificada 5 em 5 estrelas

😁👍

i ordered the sampler bundle because i have never had juice & power. service was fast & easy. i would reccomend this brand and would purchase again.

21 de fevereiro de 2021
Classificada 5 em 5 estrelas

Received my other two juices today

Received my other two juices today. Just tried the water melon and omg it's so good full off flavour and spot on. Can't wait to try the apple one aswell don't think I be disappointed as all the other 4 ones I've tried are banging. Would highly recommend anyone too give them ago you won't be disappointed

19 de janeiro de 2021

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