Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Ver mais
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Leia as opiniões dos outros
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
A empresa respondeu
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Ver mais
A empresa respondeu
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre JURNY
Escrito pela empresa
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Informações de contacto
Prospect House, Prospect Road, B62 8DU, Halesowen, Reino Unido
- help@jurny.co.uk
- jurny.co.uk
4,1
Bom
525 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The customer service is expectational…
The customer service is expectational (Becky) being on of yoyr advisors. Becky supported me in tracking my delivery and explained how to fix the box.
12 de dezembro de 2025
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having such a positive experience!
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Becky delivered excellent customer…
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
5 de dezembro de 2025
Opinião espontânea
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are very happy to hear that you are having a positive experience and benefitting from being insured with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Very reasonably priced experience
Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people who don't make signing up a chore! Thankyou Jurny
24 de novembro de 2025
Resposta da JURNY
Hi Anne
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Really good service
Really good service, customer service was good to answer any questions I had about the service.
10 de novembro de 2025
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Avoid this company at all costs
Avoid this company at all costs. I cancelled my insurance within the 14-day cooling-off period, yet they still charged me £150 plus a per mile fee for 50 miles a day even though I barely drive two miles. The whole thing feels like a scam with hidden charges everywhere. The quote they give you is only a misleading estimate as they will charge you based on mileage. Absolutely not recommended.
No where it said you will charge £150 cancellation fee + 50 miles per day. Certainly going to ombudsman with this one and advice everyone else to do the same.
5 de novembro de 2025
Resposta da JURNY
Hello Muhammad,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. Our goal is always to provide clear and transparent information, so it’s concerning to learn that this wasn’t your experience.
Regarding the charges you mentioned, these are outlined in our policy terms. We take your comments seriously and will review our communication to ensure it’s more straightforward for our customers.
We’d like the opportunity to look into your case in detail and see what we can do to resolve this for you. Please contact our customer support team by either emailing help@jurny.co.uk or by phoning 0330 135 9018 with your policy details so we can assist you directly.
Thank you again for bringing this to our attention.
Do not go with this company
Do not go with this company, they took our money and wanted to cancel on us less than 24 hours later and do not want to refund any money back! Shocking customer service and now out of pocket of £150, also getting charged on assumption of driving 50 miles each day until a box arrives!
6 de novembro de 2025
Opinião espontânea
Resposta da JURNY
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience didn’t meet your expectations.
Your comments are important to us, and we’d like to learn more so we can make things right.
Could you please provide more details here or contact us on 0330 135 9018 or email help@jurny.co.uk?
We appreciate your honesty and the opportunity to improve.
Thank you
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are very happy to hear that you are enjoying the benefits of Pay As You Go insurance with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Accuracy and easy to setup
Accuracy, easy to setup, reliable and good for the low mileage runners.!
10 de setembro de 2025
The Absolute Best
This company are amazing Joseph is superb and Stacy is pretty good too with Jurny there are no problems only solutions.
Thanks so much guys
Mandi Riseman
1 de setembro de 2025
Very friendly
Very friendly, polite and courteous, understanding of any problem that may occur.
1 de julho de 2025
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are very happy to hear that you are having a positive experience and benefitting from being insured with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Can’t fault my service
Can’t fault my service. I am a new driver and unsure of somethings but the lady that dealt with me talked me through every step and made me feel at ease
3 de julho de 2025
Very good value for people who want to…
Very good value for people who want to drive occasionally excellent customer service 5stsrs
27 de abril de 2025
Resposta da JURNY
Hi,
Thank you very much for taking the time to leave us a review!
We are happy to hear that you are having a positive experience and benefitting from being insured with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Jurny is the best car insurance company.
12 de fevereiro de 2025
Opinião espontânea
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Ist time using pay per mile…
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny for an excellent first time experience..would definitely recommend u..hopefully I can renew with u nxt yr
10 de fevereiro de 2025
Opinião espontânea
Resposta da JURNY
Hi,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are had a positive experience with JURNY.
Hopefully, in the not too distant future, we'll be able to offer you a quote again.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
An unpleasant end to a decent service
It sounds silly to love an insurance company but I genuinely have loved Jurny for the last two years. I've got friends to sign up, I've sung their praises on social media, and told strangers in the pub about them. They've been great and I really enjoy the concept. Then this month happened. They sent me an email with my renewal offer, which was all fine, then a couple of days later told me that they couldn't renew my policy. It was a shock because I've had no issues or accidents and have always paid on time. I'm gutted and also irritated by the way it was handled. I will likely edit the comments I have made on other social media platforms as I am unable to recommend this company any more.
11 de dezembro de 2024
Opinião espontânea
Resposta da JURNY
Hi Ella,
Thank you for taking the time to leave a review.
We are very happy to hear that you had such a positive experience with your JURNY policy and would like to give you a little more information about your renewal.
Unfortunately, JURNY is currently not able to offer any renewals or new quotes. Although this situation will be resolved soon, it would not be in time for your renewal.
The automated message about your email was sent in error and, as soon as we were aware of it, we called and emailed you.
Should you have any questions or require any assistance, please do not hesitate to either call our helpdesk or email help@jurny.co.uk.
Kind regards
The JURNY Team
Good .. but dont get hit in the meantime.
Used Jurny for last 2 years, fine, no problems, customer service pretty good. One year back someone backed into my parked car in a shopping car park, cracked and scraped my front bumper. So I claimed for it. Suddenly this year Jurny dont want to insure me any more. Nice.
15 de novembro de 2024
Opinião espontânea
Resposta da JURNY
Good afternoon,
JURNY is not currently offering any renewals or new quotes whilst internal changes are being made.
This could be a long process and we cannot give a date when we’ll be offering quotes again at this time.
Should you require any further information or assistance, please call our helpdesk on 0330 135 9018.
Kind regards
The JURNY Team
More expensive than some top insurance companies
I am at the end of my insurance with jurny having been with them for a year.
I have driven approximately 2,600 miles and it has cost me £536 so far.
Jurny tell you that £100 is reimbursed after 6 months well it hasn't been processed back to my bank they have used it to credit my account.
I have had a renewal quote from ageas for £264 for a whole year whereupon I can do as many miles as I like.
As I do very little miles I honestly thought jury would be cheaper.
It has NOT been the case.
And I don't find the customer service staff at all helpful.
10 de outubro de 2024
Opinião espontânea
Resposta da JURNY
Hi Dieter,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
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