Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Ver mais
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Leia as opiniões dos outros
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
A empresa respondeu
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Ver mais
A empresa respondeu
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre JURNY
Escrito pela empresa
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Informações de contacto
Prospect House, Prospect Road, B62 8DU, Halesowen, Reino Unido
- help@jurny.co.uk
- jurny.co.uk
4,1
Bom
525 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I took a policy with jurny thinking…
I took a policy with jurny thinking great its pay as you go I do low miles so this is perfect. I paid upfront £125 and was told afyer 6 month I get £100 back. They cancelled my policy just before the 6 month and also cannot set it back up for some reason even as a new customer and I lost my £100. Avoid this company at all costs they knew exactly what they were doing. Advertising these cool incentives and don't follow through.
23 de julho de 2024
Opinião espontânea
Resposta da JURNY
Hi Carly
I'm sorry to hear that you feel this way. We have made a request for further information so we can look into your file, if you could get back to us - we would love to clear things up.
When you take out a policy, we'll charge you a £100 set-up fee. This is to set up your policy and arrange your JURNYmeter. After 6 months you'll have this transferred back to your pre-paid account as long as your policy remains in place. if your policy is cancelled prior to the 6 month anniversary, the set up fee is not refundable.
In the meantime, I would like to reassure you our customers are important to us and we do our upmost best to ensure the correct information is provided at all times.
We hope to hear back from you so we can clarify in more detail and if we can assist with anything further regarding this matter.
Thanks,
The JURNY Team.
Vary happy with the all-round service
Vary happy with the all-round service , I will defiantly be renewing my car insurance with JURNY, again. Thank you.
19 de julho de 2024
Resposta da JURNY
Hi Raymond,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Great company and service.....
I have been with Jurny car insurance company for quite some time now, and I can confidently say it is an excellent choice for anyone looking for reliable and affordable car insurance. The prices are incredibly competitive, offering great value for the coverage provided. Additionally, their customer service is top-notch. Whenever I've had questions or needed assistance, their representatives have been friendly, knowledgeable, and quick to help. Jurny has consistently exceeded my expectations, making the entire insurance process smooth and hassle-free. I highly recommend Jurny for anyone seeking great prices and exceptional service in car insurance.
19 de junho de 2024
Resposta da JURNY
Hi Juris,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
High quality service.
From day one, the customer service staff at Jurny have been by far the most helpful and friendly people I have ever dealt with. I would highly recommend them to anyone looking for quality service and a different approach to car insurance.
24 de junho de 2024
Resposta da JURNY
Hi John,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
The experience was awesome deal with…
The experience was awesome dealing with Jurny team was easy. Overall great experience!
27 de maio de 2024
Resposta da JURNY
Hi Tori
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Easy to use excellent service
Easy to use gives exactly what it says and if you run out of credit gives you plenty of time to top up, really happy with everything
10 de junho de 2024
Resposta da JURNY
Hi James,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks again,
The JURNY Team
Car insurance
For a driver like myself who doesn't do a lot of driving it's the perfect choice
7 de junho de 2024
Resposta da JURNY
Hi David,
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Insurance costs me more than my fuel…
Insurance costs me more than my fuel consumption.
Had to go with this company with the inflation.
Driving 10 years , no claims.
Needs must
30 de maio de 2024
Resposta da JURNY
Hi Kathrine
Thank you for taking the time to leave us a review!
To ensure JURNY is a suitable product for you, we ask that you contact us on 0330135 9018 so we can explain how the policy works as we are a pay as you go Insurance policy.
Thanks,
The JURNY Team.
Good service
After initial hiccup getting my lD to you, everything seems to be going well, thank
Tricia
29 de maio de 2024
Resposta da JURNY
Hi Mrs Tapner
Thank you for taking the time to leave us a review!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Weekly top up it suits me and low miles…
Weekly top up it suits me and low miles for the cost
22 de maio de 2024
Resposta da JURNY
Hi Paul
Thank you for taking the time to leave us a review!
We are delighted to hear that you are benefiting from paying as you go.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Resposta da JURNY
Hi Mimi
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
This really works for me I only pay for…
This really works for me I only pay for the miles I drive.They are always very helpful if you need to contact them I was previously with By Miles and it was a nightmare trying to speak to a person.
16 de maio de 2024
Resposta da JURNY
Hi Elaine
Thank you for taking the time to leave us a review!
We are delighted to hear that you are benefiting from paying as you go; we are so pleased you have also experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Resposta da JURNY
Hi Muhammed
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team
Definitely the top choice for low…
Definitely the top choice for low mileage drivers
25 de abril de 2024
Resposta da JURNY
Hi There,
Thank you for taking the time to leave us a positive review.
If there is anything else that we can do to help you going forward, please let us know.
Many thanks,
The JURNY Team
Quick and prompt advice and happy with…
Quick and prompt advice and happy with service with good customer care.
23 de abril de 2024
Resposta da JURNY
Hi Chauhan
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced good customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
Jurny insurance service
Jurny insurance service , prices are 2nd to none. It’s very cost effective for who wants to keep 2-3 cars for different seasons.
1 de abril de 2024
Resposta da JURNY
Hi Suraj
Thanks for taking the time to leave us a review.
We are so pleased you have had a great experience with JURNY and are benefiting from paying as you go.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
being insured with Jurny was easy to…have peace of mind
being insured with Jurny was easy to arrange and the company excellent. In the latter stages, i liaised with Michael, who sorted out any problems that arose, and dealt with these very efficiently. I would definitely recommend Jurny car insurance
20 de março de 2024
Resposta da JURNY
Hi Dave
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced helpful customer service.
Great to hear you would also recommend us!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
A fairer car insurance plan
I have been recommending Jurny to everyone who feels they are over paying on their insurance and don’t use their car that much. It seems a much fairer way to pay for car insurance. The app is really easy to use and the communications are excellent, you are given plenty of time to top up if you have been doing a few longer journeys. I am never going back to the old insurance ways!
16 de março de 2024
Resposta da JURNY
Hi Michele
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY and that you have found our APP easy to use. Great to hear you would also recommend us!
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
I had to ring Jurny again as I was…
I had to ring Jurny again as I was unable to change my payment details via their Website.
I had tried earlier in the week but was told by a male operative that Jurny encouraged their customers to use either the App or Website.
In stark contrast Becky who I spoke with earlier today could not have been more helpful
14 de março de 2024
Resposta da JURNY
Hi Kim
Thank you for taking the time to leave us a review!
We are delighted to hear that you are having a positive experience with JURNY; we are so pleased you have experienced helpful customer service.
If there is anything else that we can help you with going forward, please let us know.
Thanks
The JURNY Team
I wouldn’t bother getting insurance from this lot if you live more than a mile away from your job otherwise you got an expensive year ahead of you.
It’s pretty harsh charging £1 for just over two miles. I’ve been driving 13 years and this is the most expensive insurance I’ve paid for. Your estimated mileage is way out and is very deceiving. Hopefully I will be changing insurance companies very soon.
19 de fevereiro de 2024
Resposta da JURNY
Hi Matthew,
Thanks for leaving us a review.
We are sorry to hear you are not satisfied with the pence per mile price; we would like to assure you that this has nothing to do with our relationship with you as a customer but rather reflects market conditions at any given time.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 1,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything.
We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
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