Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Ver mais
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Leia as opiniões dos outros
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
A empresa respondeu
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Ver mais
A empresa respondeu
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre JURNY
Escrito pela empresa
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Informações de contacto
Prospect House, Prospect Road, B62 8DU, Halesowen, Reino Unido
- help@jurny.co.uk
- jurny.co.uk
4,1
Bom
525 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very easy and very good
16 de abril de 2023
Resposta da JURNY
Hi Pareshkumar,
Thanks for taking the time to leave us this Great review. We are glad you are finding using JURNY very easy.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Excellent all round
13 de abril de 2023
Resposta da JURNY
Hi Simon,
Thanks for taking the time to leave us a review and sharing your feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
I think it's a great fit for me as I…
I think it's a great fit for me as I work from home and i use my vehicle far less than I used to. It was straight forward to get started and the app does what it has to do. By the way, I'm a UX/UI Product designer.
13 de abril de 2023
Resposta da JURNY
Hi Paul,
Thanks for taking the time to leave us this review. We are happy to hear JURNY is a great fit for you.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If there is anything we can help you with, or can give you more detail on then please get in touch at help@jurny.co.uk.
Thanks,
The JURNY Team.
Very good
Very good, if you drive a car just at weekends this insurance is bang on, saving upto 70 pound a month
19 de abril de 2023
Resposta da JURNY
Hi Brendan,
Thanks for taking the time to leave us this great 5 Star review.
We are happy you are enjoying JURNY and saving money each month.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Very disappointed
Very disappointed, doing some decorating for my son-in-law who lives approximately 25 miles away. Didn’t expect to be harassed weekly due to the mileage. If I was getting close to the annual 3000 mile limit then I’d expect to be contacted but as I’ve possibly another 2-3 weeks of this then the car will be doing a lot less mileage.
Do Jurny.co.uk plan to reimburse me when my car reverts to normal weekly mileage…???
18 de abril de 2023
Resposta da JURNY
Hi Peter,
Thanks for taking the time to leave us a review.
We are sorry you are feeling very disappointed, and we hope this explains the situation in more detail.
After investigation, we can see you have received our low-balance correspondence via email and text. These messages are in place as a reminder to check your personal online dashboard as your account balance is running low and you need to top up. We send them to all customers to help avoid the policy going into a negative balance.
As you have stated these are not your usual driving habits, your mileage will even out and you simply won't pay when you don't drive. If over the full period of the policy your mileage stays within your annual estimated mileage, it will cost you no more than the estimate we provided.
Quite simply, if you drive less than the estimated annual mileage you provided, it will cost you less than the annual estimate we provided. However, if you drive more, it will cost you more.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
No frills dose what it says on the tin…
No frills dose what it says on the tin so why wouldn't you choose jurny
11 de abril de 2023
Resposta da JURNY
Hi Michael,
Thanks for taking the time to leave us a review and sharing your feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Resposta da JURNY
Hi Mohammad,
Thanks for taking the time to leave us a review, we are glad you love it.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Resposta da JURNY
Hi Stephen,
Thanks for taking the time to leave us a review.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Resposta da JURNY
Hi Miroslaw,
Thanks for taking the time to leave us this Excellent 5 Star review and sharing your feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
One telematics device has to fit all
Telematics device arrived after 6 days. Fitted in OBD port as required. Would only push one third of the way in leaving large part of it, along with the port flap, in amongst my right foot. Car battery ran flat within 24 hours, so reported this to Jurny straight away, was told they would look into it and to return the box to the supplier, only to find today my complaint was being ignored and £100 of my premium is being retained as a set-up fee over the 14 day cooling off period after having only driven 9 miles since taking out the policy on 5th April 2023. BMW main dealer I bought the car from states 1) I should not use the OBD port for tracking devices and 2) BMW only recommend TrackStar devices that can be fitted anywhere in the car. Caught between a rock and a hard place - must give up Jurny policy at a cost of £100 for just a few days cover or lose my BMW warranty if their device drains my battery again.
In response to the reply from Jurny, no options were discussed. Take it or leave it. I have also been charged by BMW for resuscitation of my battery. Have Jurny been sued for damage caused yet in the Small Claims Court?
17 de abril de 2023
Opinião espontânea
Resposta da JURNY
Hi Brian,
Thanks for taking the time to leave us a review. We are sorry you feel this way and have had trouble with your telematics device (JURNYmeter).
We can see you have spoken to our advisors on numerous occasions via phone and email in relation to the problems you have been experiencing.
They have discussed options with yourself and advised we wouldnt have quoted on the vehicle if it wasn't compatible with our JURNYmeter.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Wonderful service
15 de abril de 2023
Resposta da JURNY
Hi Paul,
Thanks for taking the time to leave us this review. We are happy to hear you have been provided a wonderful service.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If there is anything we can help you with, or can give you more detail on then please get in touch at help@jurny.co.uk.
Thanks,
The JURNY Team.
No it’s to expensive
No it’s to expensive, wish I could change it,wished I could change it to 1 year , not in mile
12 de abril de 2023
Resposta da JURNY
Hi Xiadizi,
Thanks for taking the time to leave us a review. We are sorry you find JURNY too expensive.
You have been insured since 23rd March 2023, after investigation, we can see you haven’t been in touch with us to discuss your concerns.
Prior to purchasing, we explain that JURNY is a pay-per-mile policy and this may not suit everyone. You are charged for the miles you drive at your quoted rate per mile. The annual estimate you receive at the point of the quote will be based on your monthly fee and your quoted rate per mile for the estimated annual mileage you provided.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Great and worth the money
13 de abril de 2023
Resposta da JURNY
Hi Nicolas,
Thanks for taking the time to leave us a review.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Good Concept
I think it’s a good idea to pay when you drive currently I’m not driving that much so it suits me.
Staff were very friendly and helpful on the phone, the only reason I didn’t give 5 stars was because I found the concept so new I couldn’t get my head around it.
13 de abril de 2023
Resposta da JURNY
Hi Marie,
Thanks for taking the time to leave us this review. We are happy to hear you like the concept and received a friendly and helpful service.
Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.
If there is anything we can help you with, or can give you more detail on then please get in touch at help@jurny.co.uk.
Thanks,
The JURNY Team.
Terrible car insurance so confusing and…
Terrible car insurance so confusing and amateur. Get charged randomly for miles actually works out more expensive than a normal policy. Stay well away I will be cancelling my policy also a telematics box you have to install. No thanks
13 de abril de 2023
Resposta da JURNY
Hi Osman,
Thanks for taking the time to leave us a review. We are sorry you feel this way and find JURNY confusing.
JURNY is a pay-per-mile policy and won't suit everyone. It is primarily there for anyone doing low mileage during the year. You are charged for the miles you drive at your quoted rate per mile. The annual estimate you receive at the point of the quote will be based on your monthly fee and your quoted rate per mile for the estimated annual mileage you provided. Quite simply, if you drive less than the estimated annual mileage you provided, it will cost you less than the annual estimate we provided. However, if you drive more, it will cost you more.
When you purchased the policy, you would have been given your price per mile and your annual estimated cost. We also make you aware that a JURNYmeter (black box) must be installed to the vehicle to monitor the miles you drive.
Prior to purchasing the policy, you would have been given all this information upfront, along with accepting the terms and conditions of the policy.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
I have bad experience 😡
10 de abril de 2023
Resposta da JURNY
Hi AbdullahiOmar,
Thanks for taking the time to leave us a review. We are sorry you have had a bad experience.
After investigation, we can see you have been sent a notice of cancellation for your No Claims Bonus. We are unable to accept the no-claims bonus as it hasn’t been earnt within the UK.
Unfortunately, the No Claims Bonus outside of the UK is unacceptable. We spoke to you on the phone on 23rd January 2023.
All our cancellation fees are stated within our policy booklet.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
Absolutely 💯 happy with your service.
11 de abril de 2023
Resposta da JURNY
Hi Zryan,
Thanks for taking the time to leave us a review.
there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
I have been driving for years and years…
I have been driving for years and years and have never cancelled insurance before it’s time but they are awful.
Didn’t send me the box to install. Chased it and took ages to hear back and then told to wait until Tuesday which I did. Chased again when it didn’t come and still waiting for a response. In the meantime I get an email with notice of cancellation as I hadn’t fitted said box!!
As I only had one day left to cancel on my own accord I had to do this as they would cancel and it would go against me in future! They also want you to take selfies and upload it to prove it’s you and also ask for evidence of your driving licence.
The small print says if they have posted your box they keep you £100 deposit money! I will fight till the end to get that back as it is not my fault they didn’t get it to me and it is not my fault I had to cancel!! Terrible. Awful.
Read my other reviews and you will see I am a very fair reviewer.
12 de abril de 2023
Opinião espontânea
Resposta da JURNY
Hi Liza,
Thanks for taking the time to leave us a review. We are sorry you feel this way.
After investigation, we can see you purchased the policy on 28th March 2023, to begin on 30th March 2023. You spoke to our customer service team in relation to the box, who asked you to allow until Tuesday 11th April for the device to arrive, but if it did not arrive by then let us know so we can give you an extension on time.
The notice of cancellation was issued on 12th April, stating the device needs to be installed before Wednesday 19th April (giving you seven days, not one).
In relation to the selfie, we ask for this to be uploaded to reduce the possibility of fraudulent driving licences being used as we compare the selfie to the driving photocard.
All information related to costs and charges is shown in our policy booklet, including a specific "Fees and Charges" table. Our website and quote journey are very clear on all fees, with there also being a dedicated page on our website: www.jurny.co.uk/fees-and-charges.
If you would like to speak to us further, please get in touch at help@jurny.co.uk.
Once again, thank you for your feedback.
The JURNY Team.
It is flexible affordable and seems to…
It is flexible affordable and seems to be a fair insurance deal. I hope they keep on providing this pay as you drive option as most of the car insurances are extortionately high for none good reason whatsoever.
3 de abril de 2023
Resposta da JURNY
Hi Rehan,
Thanks for taking the time to leave us a review and sharing your feedback with us.
We are pleased to hear you are finding JURNY flexible and affordable.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
Good idea
Good idea for people for those who’s insurance cost a lot of money but don’t drive a lot of miles
9 de abril de 2023
Resposta da JURNY
Hi Tadas,
Thanks for taking the time to leave us this 5 Star review and sharing your feedback with us.
If there is anything else that we can do to help you, please let us know.
Thanks,
The JURNY Team.
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