JURNY Opiniões 

Resposta da JURNY

9/05/2023

Hi Zainul,

Thanks for taking the time to leave us a review.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Michael,

Thanks for taking the time to leave us this review.

We are glad you are happy so far. If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

10/05/2023

Hi Zsolt,

Thanks for taking the time to leave us this review.

We are pleased to find you are happy with JURNY so far and will feedback your comments to our team for future changes to help improve the product.

Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.

If there is anything we can help you with, or can give you more detail on then please get in touch at help@jurny.co.uk.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Esther,

Thanks for taking the time to leave us this great 5-star review.

We are happy you have recieved good customer service.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Issy,

Thanks for taking the time to leave us this 5 star review.

We are happy you are finding JURNY straightforward and easy to use.


If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Merhawit,

Thanks for taking the time to leave us this review.

Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.

If there is anything we can help you with, please get in touch at help@jurny.co.uk.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Erdem,

Thanks for leaving us this great review!

We are happy you found the process fast and easy.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Malick,

Thanks for leaving us this great 5 star review.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Ray,

Thanks for leaving us this Excellent review!

We are glad you are finding JURNY simple and easy to use, and will feedback your positive review to our customer service team.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Moses,

Thanks for taking the time to leave us a review.

We are happy you have a good understanding of JURNY.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

9/05/2023

Hi Adrian,

Thank you for taking the time to leave is this great 5 star review!

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

25/04/2023

Hi Ceara,

Thanks for taking the time to leave us a review. We are sorry your policy has been cancelled and that you didn’t receive your JURNYmeter.

After investigation, we can see you have been insured with us since 27th March 2023, and the policy was cancelled on 21st April 2023.

Our records confirm the only occasion we were informed that the device had not been received was on 5th April where you were advised to contact us again on 7th April if it had not been received so we could arrange for a new device to be sent.

As we did not receive a response, your policy was due to be cancelled on 11th April however another cancellation notice was issued as you advised us you were on holiday and to allow further time giving you up until 21st April.

A cancellation day email was then sent to you on 21st April advising that the device needed to be installed and a signal received by 4 pm. As we did not receive a response your policy was then cancelled.

If you would like to speak to us further, please get in touch at help@jurny.co.uk.

Once again, thank you for your feedback.

The JURNY Team.

Resposta da JURNY

25/04/2023

Hi Deji,

Thanks for taking the time to leave us this Excellent review and for sharing your positive feedback with us.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

25/04/2023

Hi Aamir,

Thanks for taking the time to leave us a review. We are sorry you have had a bad experience.

After investigation, we can see you have recently spoken with a customer service agent in relation to the acceptance of your No Claims Bonus. Unfortunately, you were advised that we are unable to accept your no-claims bonus as it was not earnt with a UK based insurer.

The Confused.com website and our website mentions about No Claims Bonus only accepted from the UK. Our policy confirmation email also states this information, you would have recieved this after purchase.

If you would like to speak to us further, please get in touch at help@jurny.co.uk.

Once again, thank you for your feedback.

Thanks,
The JURNY Team.

Resposta da JURNY

Actualizada a 24/04/2023

Hi Wasif,

Thanks for taking the time to leave us this Excellent 5-star review.
We are really happy you are having a positive experience with JURNY, and it's great to hear you would recommend us to low mileage customers.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

Actualizada a 25/04/2023

Hi Pearl,

Thanks for taking the time to leave us a review. We are sorry you feel this way.

JURNY is a pay-per-mile car insurance product, prior to purchase we explain on our website and quote journey that we will charge you a unique rate-per-mile as you drive.

If you drive less than the estimated annual mileage you provided, it will cost you less than the annual estimate we provided. However, if you drive more, it will cost you more.

You can monitor your usage through your personal online dashboard to keep track of your account balance and review trips. To make things really easy, you can also set your pre-pay account to auto top-up and that way you don't have to worry about it. Either way you'll never pay for mile you don't drive.

If there is anything else that we can do to help you, or explain the product in more detail then please get in touch.

Thanks,
The JURNY Team.

Resposta da JURNY

24/04/2023

Hi Aquinuce,

Thanks for taking the time to leave us a review.

We are happy you find the website easy to use and are enjoying the JURNY product.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

Actualizada a 24/04/2023

Hi Paul,

Thanks for taking the time to leave us a review.

The JURNY car insurance product is desgined to have a self install JURNYmeter sent in the post and installed to the vehicle. We do not sell any other insuance only (black box).

We explain on our website and quote journey prior to purchase and give more details in our policy booklet.

The JURNYmeter is only used to tell us how much you drive so that we can charge you accurately as this is a pay-per-mile policy so we do need to know how many miles you drive. It is not there to monitor how you drive.

Please let us know what we can do going forward to make sure you have a 5-star experience with JURNY.

If you would like to speak to us further, or get any more information about the JURNYmeter please get in touch at help@jurny.co.uk.

Once again, thank you for your feedback.

The JURNY Team.

Resposta da JURNY

Actualizada a 24/04/2023

Hi Shahram,

Thanks for taking the time to leave us a review. We are sorry you have been experiencing issues with the insurer when making a claim.

After investigation, we can see you called us and spoke to an advisor about your claim on the19th April. Our customer service team advised of the next steps and how to report the claim to the insurer.

You will need to speak to AXA and find out further updates on your claim.

If you would like to speak to us further, please get in touch at help@jurny.co.uk.

Once again, thank you for your feedback.

The JURNY Team.

Resposta da JURNY

24/04/2023

Hi Lisa,

Thanks for taking the time to leave us this excellent review and sharing your feedback with us.

If there is anything else that we can do to help you, please let us know.

Thanks,
The JURNY Team