JURNYOpiniões 

Resposta da JURNY

6/09/2023

Hi Yaya,

Thanks for leaving us a review, we are sorry you feel this way.

Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.

When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 2,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.

How the payment works:
You pay a small monthly fee, to cover your car whilst parked. This comes out every month.
Then you have your price per mile. This part is up to you. Each mile will cost you your quoted rate, which then comes out of your pre-paid account. This account can be accessed through your personal dashboard. You can alter the settings of this account at any point during your policy. It can be topped up automatically when it falls below a certain amount (which you select) or you can manually top it up to have even more control.

Please get in touch with us at help@jurny.co.uk if you have any further questions about anything. We are happy to help and want you to enjoy your experience with JURNY.

Thanks,
The JURNY Team.

Resposta da JURNY

29/08/2023

Hi ,

Thanks for taking the time to leave us a review.

We are so pleased you are happy with our product and only paying for the miles you use.
The £100 set up fee comes back to you after 6 months, to either withdraw, or use to pay for the miles you drive.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

29/08/2023

Hi David,

Thanks for taking the time to leave us a review.

We are so pleased you are very happy and you have found the system very easy to use.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

29/08/2023

Hi Graham,

Thanks for taking the time to leave us a review.

We are so pleased you are satisfied with JURNY and hope we keep it up with years to come!

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

29/08/2023

Hi Janice,

Thanks for taking the time to leave us a review.

We are pleased you're enjoying it so far and you have found the top up payments easy.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

23/08/2023

Hi Tul,

Thanks for taking the time to leave us a review.

We are pleased you're receiving great customer service.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

22/08/2023

Hi there,

Thanks for taking the time to leave us a review and thank you for your fantastic words!

We are pleased you're receiving great customer service and have experienced to positives of paying per mile.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

21/08/2023

Hi there,

I'm sorry to hear that you feel this way. We have made a request for further information so we can look into your file, if you could get back to us - we would love to clear things up.

In the meantime, I would love to reassure you our customers are important to us. The product allows you to choose how payments are taken, either automatically or manually - which you can change within your personal dashboard.

We are sorry you seem to have experienced issues with the phone calls into our customer service team.

Hope to hear back from you so we can clarify in more detail and if we can assist with anything further regarding this matter.

Thanks,
The JURNY Team.

Resposta da JURNY

Actualizada a 21/08/2023

Hi Helen,

Thanks for taking the time to leave us a review!

We are pleased you've given us a 4 stars and hopefully when you have had to policy for longer we can earn your 5 stars.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

21/08/2023

Hi Sheik,

Thanks for taking the time to leave us a review!

We are pleased you're receiving great customer service and have experienced to positives of paying per mile.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

17/08/2023

Hi Amin,

Thanks for taking the time to leave us a review!

We are pleased you seem to like the product.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

16/08/2023

Hi there,

I'm sorry to hear that you feel this way. I'd like to help explain some of the issues you've experienced with your policy in order to clear things up.

First of all, let's talk about the No Claims Discount. Confused.com displays a question on their website that goes up to 25+ years—so if you disclosed information incorrectly, it is our duty to correct the information so you receive full insurance cover from your underwriter.

In terms of the renewal, we are sorry we couldn't match or reduce your price for the following year. However, it is also our duty to advise all customers to look at their options everywhere to make sure they are receiving the best deal possible.

We understand that sometimes it can be difficult for customers who have been with us for a long time when we can't match or reduce their price based on what they have been quoted elsewhere; however, we would like to assure you that this has nothing to do with our relationship with you as a customer but rather reflects market conditions at any given time.

We are an experienced insurance broker and offer two different products: My Policy, which has been around for a long time, and JURNY, which is a newer product. If there is anything else we can do for you please let us know!

Thanks,
The JURNY Team.

Resposta da JURNY

15/08/2023

Hi Stuart,

Thanks for taking the time to leave us a review!

We are pleased you're receiving excellent service and we will strive to keep it up!

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

11/08/2023

Hi Emmanuel,

Thanks for taking the time to leave us a review!

We are pleased you are enjoying the benefits of your JURNY policy.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

8/08/2023

Hi,

Thanks for taking the time to leave us a review!

We are so pleased you found the JURNY App to be simple and convenient.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

8/08/2023

Hi Ilie,

Thanks for taking the time to leave us a review!

We are pleased you are happy with the price and ease of installation.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

4/08/2023

Hi Alem,

Thanks for taking the time to leave us a review!

We are pleased you found the process easy and thank you for recommending JURNY.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

4/08/2023

Hi,

Thanks for taking the time to leave us a review!

We are pleased you are experiencing the great benefits of your JURNY policy. Thank you for your comments regarding our customer service, in particular your kind words for Michael and Joseph.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

4/08/2023

Hi Mrs Nyam,

Thanks for taking the time to leave us a review!

We are pleased that you've experienced our great customer service and you found our advisers polite and helpful.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Resposta da JURNY

31/07/2023

Hi Nicholas,

Thanks for taking the time to leave us a review!

We are pleased that you've had a great experience and will use us again.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.