JURNY Opiniões

525

•

4,1

Companhia de seguros de automóveis

Escreva uma opinião Visitar o site

Escreva uma opinião

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Ver mais

A empresa respondeu

Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!

A empresa respondeu

Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Ver mais

A empresa respondeu

Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Ver mais

A empresa respondeu

Informações sobre a empresa

Sobre JURNY

Escrito pela empresa

YOU HAVE TOTAL CONTROL.

DRIVE LESS, PAY LESS!

Get a quote here visit our website

Only pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.

At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.

We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.

Use your JURNY dashboard to manage your policy. No need to wait in call queues!

Informações de contacto

Prospect House, Prospect Road, B62 8DU, Halesowen, Reino Unido
help@jurny.co.uk
jurny.co.uk

4,1

Bom

525 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

As pessoas também visitaram

Getawaycover

www.getawaycover.co.uk

1.8

(17)

Journey | Travel eSIM

journeywithus.co

4.6

(20)

Coverwise

coverwise.co.uk

4.7

(95 mil)

Gigasure

gigasure.com

4.6

(4 mil)

Admiral Insurance

www.admiral.com

4.5

(156 mil)

GreatCover.com

greatcover.com

4.5

(2 mil)

Insure & Escape

insureandescape.co.uk

4.7

(3 mil)

Trusted Insurances

www.trustedinsurances.com

3.3

(680)

4,1

Todas as opiniões

(525)

11 opiniões nos últimos 12 meses

Escreva uma opinião

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

27/07/2023

being as i dont use the car 24/7 its a…

being as i dont use the car 24/7 its a good for me just paying by the mile

25 de julho de 2023

Resposta da JURNY

31/07/2023

Hi Malcolm,

Thanks for taking the time to leave us a review!

We are pleased that you're enjoying paying by the mile.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

25/07/2023

Very easy to set up

Very easy to set up, great customer service team based in UK that answer the phone and help, easy to use app and makes sense really to only pay for when you are driving your car. And it's cheaper

24 de julho de 2023

Resposta da JURNY

26/07/2023

Hi Rachel,

Thanks for taking the time to leave us a review!

We are pleased that you have had a positive experience with our customer service team, app and saving you money!

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

24/07/2023

Very easy to change insurance details.

16 de julho de 2023

Resposta da JURNY

25/07/2023

Hi Kan,

Thanks for taking the time to leave us a review!

We are pleased that you have experienced ease with changing insurance details.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

23/07/2023

Very quick and easy just simply plug in…

Very quick and easy just simply plug in device and good to go.
Spoke to mark and he was very helpful explained everything perfectly and made my adding a private plate to vehicle very easy and simple sent email with change of Registration straight away other companies in the past have been slow with this process.

22 de julho de 2023

Resposta da JURNY

25/07/2023

Hi Azima,

Thanks for taking the time to leave us a review!

We are pleased that you have experienced helpful customer service and found the starting process quick and easy.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

23/07/2023

Value for money

I like paying only for what I am using. I don't need to do a great of milage and there are days that my car doesn't leave my drive
This is the perfect insurance solution for me

21 de julho de 2023

Resposta da JURNY

25/07/2023

Hi Michael,

Thanks for taking the time to leave us a review!

We are pleased that our insurance product is the perfect solution for you. Drive less, pay less.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

23/07/2023

It looks expensive,and feels like you…

It looks expensive,and feels like you paying too much everytime

21 de julho de 2023

Resposta da JURNY

25/07/2023

Hi Shamim,

Thanks for leaving us a review, we are sorry you feel this way.

Our product will benefit those who drive less and as a result, pay less. If you would like our customer service agents to contact you to discuss your policy with you, please let us know.

Thanks,
The JURNY Team.

22/07/2023

Very smooth process to get the…

Very smooth process to get the insurance and I am lovin it !

21 de julho de 2023

Resposta da JURNY

25/07/2023

Hi Gunasekaran,

Thanks for taking the time to leave us a review!

We are pleased you have been loving JURNY so far!

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

22/07/2023

Renewal

Hi,
Renewed with Micheal, he was very helpful, clear and professional.
Great customer service.
Been with Jurny for over a year now, customer service is good on the phone, my only negative with them is they usually ignore emails which is annoying. All in all they have been v good with me and happy to renew.

15 de julho de 2023

Opinião espontânea

Resposta da JURNY

Actualizada a 26/07/2023

Hi there,

Thanks for taking the time to leave us a review!

We are pleased you have decided to stick with us again this year and experienced great customer service over the phone.

Apologies you have experienced problems with hearing back from us over email. We will take this away to our team so we can improve. Due to your information being hidden on your review our side, we cannot find you in our system to investigate. If you wouldn't mind sending an email to help@jurny.co.uk or sending us a message on Facebook messenger so we can ask you these question for our investigation.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

20/07/2023

When I rang for a Quote a chap called Michael explained everything I needed to know. At first it sounded a bit complicated, however he spent quite a bit of time explaining everything. Once I was up & running it couldn't have been simpler. I downloaded the App, which didn't work but I can log on to my account through the website so no worries.
I would recommend Jurny.

13 de julho de 2023

Resposta da JURNY

18/07/2023

Hi Denise,

Thanks for taking the time to leave us a review!

We are pleased our customer service advisor was helpful and you have found our product simple so far. Apologies for the app, we have been ironing out some bugs to make it smoother for our customers.

If there is anything else that we can do to help you going forward, please let us know.

Thanks,
The JURNY Team.

Actualizada a 18/07/2023

Black box discharges battery

I'm disabled and my mechanic installed the box in my car for me. However, according to Jurny the box hasn't been installed. Another problem, I went out to start my car the day after box installation and it had completely drained my battery. I can't go through this every time I need to go to a hospital appointment. They also want to start taking ad-hoc payments randomly during the month to "top up" my mileage, after saying they'd do it monthly, I work from home so I don't commute daily, I do between 30-50 miles per week, picking up my partner. Taking random payments is just not acceptable.

18/07/2023 - In reply to Jurny's response. The box was installed for four days and still hadn't registered. Also, since my original review, the box has completely disabled my car via the immobiliser. I now have to wait for my mechanic to attend to see if it can be rectified!

15 de julho de 2023

Opinião espontânea

Resposta da JURNY

18/07/2023

Hi Denise,

Thank you for the feedback and we are really sorry that you are encountering problems with your insurance policy.

Once your JURNYmeter is installed, it can take up to 24 hours for the signal to reach our systems.

The payments for the policy include a monthly fee (to cover your vehicle whilst parked) and a pence-per-mile amount that is taken from your pre-paid account every time you drive. This information is explained along our purchasing pages, any email communications and within your personal online dashboard.

Our senior specialist team are currently discussing the raised points surrounding your JURNYmeter and your vehicle with you.

Thanks,
The JURNY Team.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais