Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even wa... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Ver mais
A empresa respondeu
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Ver mais
A empresa respondeu
Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Informações de contacto
Estados Unidos da América
- juvabun.com
4,3
Excelente
322 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The Salt and pepper Juva bun clip-on
I was so excited to get my Juvabun clip-on in the correct color I was amazed at the match. I did have to watch a few videos (as I have thin balding hair.) Only after a few tries, I found the best way to use the Juvabun clip-on and hide the thin areas. Thanks, Juvabun, I can now go confidently to the holiday parties.
21 de dezembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for sharing your experience! We’re thrilled to hear that the Salt and Pepper JuvaBun clip-on was a perfect match for you. It’s wonderful that you found a technique that works well for your hair, and we’re so happy it’s helping you feel confident and ready for the holiday parties.
If you ever need more tips or assistance, feel free to reach out—we’re always here to help. Have an amazing time at your celebrations, and thank you for choosing JuvaBun! 😊🎉
Easy to Manage
Juvabun messy bun was so easy to incorporate with my own hair...just wrap around your bun and you're finished. I was more impressed by the good quality of the messy bun. Very happy and would definitely order from them again.
30 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for your lovely feedback! We're so glad to hear that the JuvaBun messy bun was easy to use and met your expectations for quality. It’s wonderful to know you’re happy with your purchase! We can’t wait to serve you again for your future orders. If you need any assistance, we’re always here to help!
So pleased with tlove this hairpiece his product
So pleased with this product. Sent a picture and they matched my hair perfectly. Wonderful company..
12 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for your kind words! We're thrilled to hear that you’re so pleased with your hairpiece and that the color match was spot on. We take pride in making sure our customers have a wonderful experience. If you ever need assistance or have more questions, feel free to reach out. We truly appreciate your support!
Fantastic experience
Fantastic experience, so helpful and honest.
17 de dezembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience and found our support helpful and honest. Your satisfaction is our top priority, and we’re always here if you need any further assistance. Have a great day!
I love that I can do my hair in 5…
I love that I can do my hair in 5 seconds and be ready for a workday or an evening out! I receive so many compliments and tell everyone my Juvabun secret!
10 de dezembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for sharing your experience! We're thrilled to hear that your Juvabun makes getting ready so quick and easy, and that you're receiving so many compliments! If there's anything else we can do to enhance your experience, feel free to let us know. We're here to help!
This is the second Juva bun in a row to…
This is the second Juva bun in a row to have the scrunchie break after a short time. There won’t be a 3rd . This used to be a good product. Now it’s garbage and costs more.
6 de dezembro de 2024
Opinião espontânea
Resposta da Juvabun
Hi Teresa,
Thank you for reaching out and sharing your feedback about the Juvabun. We’re truly sorry to hear about your experience with the scrunchie breaking and understand how frustrating that can be.
At JuvaBun, we take product quality seriously, and your comments are important to us as they help us improve. We'd like to make this right for you. Could you please provide your order details or contact us directly at info@juvabun.com? We’d be happy to assist with a replacement or explore other solutions to resolve this issue.
I have the 12 inch claw clip pony tail
I have the 12 inch claw clip pony tail
And it’s awesome!!! It’s helped me
Get through my gray hair grow out!! I have ordered there buns as well in the past in my normal Burnett color and I love
Those too!!!! They wash up good and last a long time . I store mine in the bag it comes with!!! Highly recommend! I don’t leave home without it because it makes my hair so full!!
18 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Hi Lisa,
Thank you so much for sharing your amazing experience! 🌟 We're so glad to hear that your 12-inch claw clip ponytail has been a go-to for you during your gray hair grow-out journey—it sounds like it’s been a game-changer! 💇♀️✨
It’s wonderful to know you’ve also enjoyed our buns and that they’ve held up so well for you over time. Storing them in the bag is such a great idea to keep them looking fresh! 👜
We truly appreciate your kind recommendation and love knowing that JuvaBun helps you feel confident and ready to take on the day. If you ever need anything or want to share more tips, we’re here for you! 💖
Warm regards,
JuvaBun Customer Care Team
I’m a Juva-“bunny”!
I’ve been a Juva-“bunny” for quite a while now. Juva has taken me through my various hair color and length changes. I’ve had platinum, beach blond, frosted and red as well as medium brown. I’ve had big and small messy buns, ponytails and anything else Juva produces. I’m a busy physician, mom, grandma and artist and I don’t have much time to fuss with my hair so it’s a miracle for me to grab a bun and poof I’m rocking it for a day at work or anything else that comes my way.
By the way, did I mention how soft and natural the buns feel and so easy to lock onto my very fine, thin hair?
The service is also great and delivery is speedy.
Get yourselves some buns, and you can thank me later!
23 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Hi Vickie,
Wow, thank you for such a glowing review! 🥰 We love hearing about your Juva-“bunny” journey—it’s incredible how our pieces have been with you through all your fabulous hair color and style transformations. From messy buns to ponytails, it sounds like you’ve truly mastered the Juva look! 💁♀️✨
We’re so happy to know that JuvaBun fits seamlessly into your busy life as a physician, mom, grandma, and artist—you’re truly an inspiration! 💪👩⚕️🎨 And hearing how soft and natural our pieces feel on fine hair makes our day.
Thank you for spreading the JuvaBun love and for being such a wonderful part of our community! 💖 If there’s ever anything you need or want to share, don’t hesitate to reach out.
Warm regards,
JuvaBun Customer Care Team
Juvabun hair pieces look natural and easy to use.
Juvabun hair pieces look natural and they are versatile. I have a Juvabun poney tail that clips in my hair. I can twist it around and have a really cute bun.
Super easy and fun.
14 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Hi Christie,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you're loving your Juvabun ponytail and enjoying its versatility. Twisting it into a cute bun sounds absolutely adorable! 😍
If you ever need styling tips, have questions, or want to share more of your Juvabun looks, feel free to reach out. We’d love to see how you’re rocking it! 💁♀️
Thanks for being a part of the Juvabun family! 💖
Best regards,
Juvabun Customer Care Team
Overall this is an awesome product..I…
Overall this is an awesome product..I just wish the elastic was a bit stretchier☺️
10 de novembro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your feedback! 😊 We're thrilled that you're enjoying the product overall. We really appreciate hearing your thoughts about the elastic, and we’ll definitely take it into consideration for future updates. If there's anything else we can help you with, feel free to reach out. Happy adventures!
Great product
I love my JuvaBun topper. Love the quality and hair color. The topper makes me feel pretty. A bit younger. I think it’s great and will encourage my sisters and friends to buy from JuvaBun. I will certainly continue to buy from JuvaBun. Already have another product in mind!!!!
14 de outubro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your kind words! We're thrilled to hear that you're loving your JuvaBun topper and that it makes you feel confident and beautiful. We appreciate your support and recommendation to your sisters and friends! If you ever need help with your next purchase, we're here for you!
DEFECTIVE CLIP. LONG, INVOLVED RETURN POLICY.
The claw clip ponytail I ordered was defective. The claw clip wouldn’t open with any amount of pressure. When I complained, they gave me long and involved instructions how to proceed with their return policy.
This is all for an item that was defective and utterly useless, and their fault in the first place. I just threw it in the trash and chalked it up to lesson learned. (Of course, that’s what they were counting on. That’s why they make it so difficult.)
Lesson Learned: Don’t buy from any place but AMAZON or another reputable business, a company that stands behind their products, with easy returns.
AFTER READING YOUR RESPONSE:
Thanks, but no thanks. I don’t want ANOTHER defective, poor-quality product. You’re wasting my time. Don’t contact me again.
5 de outubro de 2024
Opinião espontânea
Resposta da Juvabun
Hello Rachel,
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with the claw clip ponytail. This is certainly not the kind of experience we aim to provide.
To make things right, we’d love to offer you a free replacement right away, no need to go through the return process. We want to ensure that you receive a product that meets our quality standards.
Please confirm your shipping address, and we’ll send the replacement immediately.
Thank you for your understanding and patience, and we look forward to making this right for you.
Best regards,
JUVABUN
Messy buns, ponies, bangs and accessories
I used these hairpieces to transition to my natural hair color (light gray) during the pandemic. I have been using them almost daily for 3-4 years. I should own stock
in the company as I own sooo many pieces. ALWAYS get complimented on my soft beautiful hair. Just because I’m getting older doesn’t mean I don’t want to look classy or elegant. They are quick to put on and go rule the day. TY Juva Bun for making me feel beautiful ❤️
8 de outubro de 2024
Opinião espontânea
Resposta da Juvabun
Wow, thank you so much for your amazing feedback! We're thrilled to hear that our hairpieces have been a part of your journey and helped you transition so beautifully to your natural light gray hair. Your kind words about feeling classy and elegant are exactly why we do what we do—to help our customers feel confident and beautiful, no matter their stage in life.
We're so glad you love our products, and we truly appreciate your loyalty over the years. If there’s ever anything you need or a new style you’re looking to try, don’t hesitate to reach out. You deserve to rule the day in style!
Thank you for being such a valued part of the JuvaBun family! ❤️
Perfect color match
The website is user friendly. The order process was easy. I received my beach wave 12” ponytail extension quickly and love it. It’s a perfect match to my hair. I’m traveling soon and it will be great for those days I don’t want to do anything to my hair. Thank you JuvaBun!
30 de julho de 2024
Opinião espontânea
Resposta da Juvabun
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your new 12” beach wave ponytail extension and that it’s a perfect match for your hair. It's great to know that our website and order process met your expectations and that your order arrived quickly.
We hope your new ponytail will be a fabulous addition to your travels, making those easy, breezy hair days even better. If you need anything else or have any more feedback, don’t hesitate to reach out. Enjoy your travels, and thank you for choosing JuvaBun!
Best regards,
Renee
Customer Service Team
Great color match!
24 de julho de 2024
Opinião espontânea
Resposta da Juvabun
Thanks for your feedback! We’re so glad to hear that the color is a great match. If you need anything else, feel free to reach out. Enjoy your new look!
Best,
Juvabun
Customer Service Team
I ordered several pieces from Juvabun…
I ordered several pieces from Juvabun and I love them all. They match my hair color perfectly and I get tons of compliments when I wear my different pieces. Delivery was a little longer than I expected, but that's ok. The pieces were packed well and all is good! I will definitely be ordering from them again.
23 de julho de 2024
Opinião espontânea
Resposta da Juvabun
Hi Lynda,
Thank you so much for your kind words and for being a loyal JuvaBun customer! We’re thrilled to hear that you love all the pieces you ordered and that they match your hair perfectly. It’s wonderful to know you’re getting lots of compliments!
We apologize for the longer delivery time and appreciate your understanding. We’re glad to hear everything arrived well-packed and in great condition.
We look forward to serving you again soon. If you ever need assistance or have any questions, don’t hesitate to reach out. Thanks for choosing JuvaBun!
Best regards,
Juvabun
Customer Service Team
Juvabun Hair
I love everything I have purchased from Juvabun! I go lighter with my hair in the summer so I have my summer add ons and my darker winter add ons. They are all perfect matches to my color and add such an extra nice touch to my hair. My favorite is the claw clip wavy ponytail extension. Love it! Clip my hair up and go!
22 de julho de 2024
Opinião espontânea
Resposta da Juvabun
We’re absolutely delighted to hear how much you love everything you’ve purchased from JuvaBun! It’s great to know that you have your perfect summer and winter add-ons, and that they match your hair color so well.
We’re especially thrilled that the claw clip wavy ponytail extension is your favorite! It sounds like it’s making your hair routine a breeze—just clip and go!
Thank you for sharing your experience with us. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again soon!
The messy bun is larger than what I…
The messy bun is larger than what I thought. It still match my vision though.
20 de julho de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for your feedback! We’re glad to hear that the messy bun still matches your vision, even if it was a bit larger than expected. If you ever need any tips on styling it or have any other questions, we’re here to help!
Enjoy your new look, and thanks for choosing JuvaBun!
Soft, beautiful, and excellent quality!
Love,love, love Juvabun products! I have ponytail extensions in 3 different lengths. The color is a perfect match and always excellent quality. I have a hard time growing my hair, and so I really love the ease of use with these extensions. Just clip in and go! They are beautiful and so soft!
7 de julho de 2024
Opinião espontânea
I have owned many Juva Bun products
I have owned many Juva Bun products. I lost my hair due to chemotherapy and as I was growing it back I used the messy buns to add a little something to my hair. I had a few different colors and loved them all. Now I have let my color go natural, salt and pepper. I recently got the beach waves claw clip hair piece. It's a perfect color match! Great piece. I just don't have a lot of strength in my hands anymore so the clip being a bit strong (which is a good thing) is a little tough for me. I wish I had gotten the messy buns with the elastic instead. You won't be disappointed at all! Definitely try them! So fun!
25 de junho de 2024
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.