Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even wa... Ver mais
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Leia as opiniões dos outros
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Ver mais
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I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Ver mais
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Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Informações de contacto
Estados Unidos da América
- juvabun.com
4,3
Excelente
322 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Late delivery
I ordered because this company promised I would get my product in 4-7 days. It was for a special occasion. My order arrived AFTER the occasion, so I waited 10 days in all.
15 de junho de 2024
Opinião espontânea
Resposta da Juvabun
We're very sorry your order didn't arrive in time for your special occasion. We understand how disappointing that must have been, especially when you were expecting delivery within the estimated timeframe.
We appreciate you sharing your feedback, and we sincerely apologize for the delay. If you haven't already, please reach out to our support team with your order number so we can review what happened and see how we can help. Thank you for giving us the opportunity to improve. 💜
Beautiful extensions!
Juvabun products are fabulous! The hair extensions are of highest quality. The color that I chose matched perfectly with my own natural color. Extensions are believable. They blend perfectly with one owns hair.
17 de junho de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our Juvabun products and that the hair extensions met your expectations. It's great to know that the color you chose matched perfectly with your natural hair and that the extensions blend seamlessly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your fabulous new look!
Great company the products i have…
Great company the products i have ordered has been great quality
Only issue is managing to get correct color and exchanging or getting a refund.
I will continue to order
17 de junho de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of our products. We apologize for any inconvenience you've experienced with color matching and the exchange/refund process. Your satisfaction is our priority, and we're here to help. Please reach out to our customer service team, and we'll assist you in resolving any issues promptly. We appreciate your continued support and look forward to serving you again!
For a Quick Hair Fix
If you need a quick fix, Juvabun is for you!! I have never been disappointed!
6 de junho de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for your fantastic feedback! We're thrilled to hear that Juvabun has consistently met your expectations and provided the quick fix you needed. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support!
Obsessed
I am obsessed with Juvabun hair accessories! I first bought the messy bun and can wear it lower for a more casual look or higher on my head for a formal event. It took me 3 minutes to do my hair for a gala and 2 of those minutes was putting my hair up in a ponytail and fixing it just right. The bun wrapped around quickly and I was able to gently comb it to make sure it fell into place. My partner had no idea it wasn't my hair. He thought I had it done at the salon.
I liked the messy bun so much, I bought the beachwave ponytail. It's SO EASY to clip on! I have longer hair and it's really straight, so I can't just pull it into a pony tail with the ponytail clip. You can see the straight hair underneath. So I pull it into a soft bun and clip the ponytail over it. Instant body, height, and curly!
I just bought the bangs so I'm excited to try them. I don't want to commit to cutting my bangs, but this will allow me to have a different look every once in a while.
8 de junho de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your enthusiastic feedback! We're thrilled to hear how much you love Juvabun hair accessories. It's wonderful that the messy bun has become a versatile staple for both casual and formal events, and we're glad it was so easy and quick for you to use. It's great to know your partner was impressed too!
We're also delighted that you found the beachwave ponytail to be an easy and effective way to add body, height, and curls to your look. Your tips on how you use it with longer, straight hair will surely help others.
We're excited for you to try the bangs and hope they give you the new look you're aiming for without the commitment. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for being a valued Juvabun customer!
Love my JuvaBuns
I had a great experience from the start. My first order, the JuvaBun Messy bun, matched perfectly. It was so cute on, I started ordering other pieces. I find that I love each new piece, more than the last! I’ve gotten so many compliments, that I’ve started wearing my JuvaBuns every day. It’s really nice to get a little lift!
1 de junho de 2024
Opinião espontânea
Resposta da Juvabun
Hi Charlyn,
Thank you so much for your delightful feedback! We're thrilled to hear that you've had such a positive experience with your JuvaBuns right from the start.
It's wonderful to know that your JuvaBun Messy bun matched perfectly and that you're enjoying each new piece even more. Your compliments and enthusiasm mean a lot to us, and we’re happy that our products are giving you that extra lift and confidence every day.
Your satisfaction and the compliments you receive are the best rewards for us. If you ever need any assistance or have questions, please don't hesitate to reach out. We're always here to help and ensure you continue loving your JuvaBuns.
The first one I ordered was not right…
The first one I ordered was not right for me. I contacted Juvabun and they immediately took care of me. The first one was great, but just not right for me. They made the return extremely easy. Will certainly buy again!
13 de maio de 2024
Opinião espontânea
Resposta da Juvabun
Hi Kathy. Thank you for sharing your experience with us. We appreciate your understanding and patience regarding your first order. We're glad to hear that our team was able to promptly assist you and make the return process smooth and hassle-free.
It's wonderful to know that despite the initial mismatch, you were satisfied with our service and that you plan to purchase from us again. Your trust and support mean a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to ensure you have the best experience possible.
Best regards,
JuvaBun
So many reasons I love my topper
Excellent color match. Very easy to attach. And I find that my topper is not only not hot, it seems to act as insulation when the weather is warm. And it covers my severely receding hairline well.
9 de maio de 2024
Opinião espontânea
Resposta da Juvabun
Hello. Thank you so much for your wonderful feedback! We're delighted to hear that your topper has exceeded your expectations in so many ways.
It's great to know that the color match is perfect for you and that you find it easy to attach. We're especially pleased that your topper provides comfort and insulation, keeping you cool in warm weather. Knowing that it effectively covers your receding hairline and boosts your confidence means a lot to us.
Your satisfaction is our top priority, and your kind words motivate us to continue providing high-quality products and services. If you ever have any questions or need further assistance, please don't hesitate to reach out.
I ordered my first piece from Juvabun…
I ordered my first piece from Juvabun and I loved the color!! The hair feels amazing and looks amazing! So I was hooked and I bought 3 more pieces! I have told everyone about these and will be singing your praises every time I get a compliment!! The quality is fantastic!!
1 de maio de 2024
Opinião espontânea
Resposta da Juvabun
Thank you so much for your wonderful review and feedback! We're thrilled to hear that you loved the color and feel of your first piece from Juvabun, and that you've become a repeat customer with four pieces now!
We're also grateful for your enthusiasm in sharing your experience with others. Your positive word-of-mouth is invaluable to us, and we're thrilled to know that you'll be spreading the word about our products.
We're proud to hear that you've received fantastic quality from our products, and we'll continue to work hard to ensure that every piece meets our high standards.
Thank you again for your loyalty and for being an amazing customer! We're looking forward to serving you again in the future.
I bought two last year and they still…
I bought two last year and they still look new. (I wash them with wig shampoo) I just bought two more of a lighter shade. Since my gray is coming in faster than I like I get my hair colored. So I know that I'll have the right shade in between coloring. LOVE THEM !
24 de março de 2024
Opinião espontânea
Resposta da Juvabun
Hello valued customer,
Thank you for sharing your positive experience with our products! We are delighted to hear that the two wigs you purchased last year have maintained their quality even after regular washing with wig shampoo. It's always our goal to provide high-quality wigs that last, and it seems like we've achieved that with your purchase.
We're also glad to know that you've recently bought two more wigs in a lighter shade, which will help you manage your gray hair as it grows in between coloring sessions. This shows that you trust our products, and we appreciate your continued support.
If you have any questions or concerns regarding your new wigs or need assistance with anything else, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction and will be more than happy to help.
Once again, thank you for your kind words, and we hope you continue to enjoy using our products.
Loved the fullness of this messy bun
Loved the fullness of this messy bun, and the color matched perfect! Hair is so soft. Will definitely order again.
23 de março de 2024
Opinião espontânea
Resposta da Juvabun
Hello valued customer,
We are thrilled to hear about your satisfaction with your recent purchase! Your kind words about the fullness, color, and softness of our product have truly brightened our day. We are delighted to know that you plan to order from us again, which confirms our commitment to providing high-quality items and excellent service. Please do not hesitate to reach out if you need any further assistance or have more suggestions for improvement. We value your feedback and look forward to serving you again soon.
Perfecr color, perfect messy bun
I ordered a messy bun, when I received it, the color was too light and it seemed like a lot of hair since I am very petite. I contacted customer service and they were extremely helpful. Not only did they replace the bun with a darker shade, they let me get the smaller bun as well. The new one arrived extremely fast and it was perfect! I couldn't be happier with this company and their products. The bun looks so natural I'm wearing it to my daughters wedding!!
4 de março de 2024
Opinião espontânea
Resposta da Juvabun
Hello valued customer,
We are thrilled to hear about your wonderful experience with our customer service team and our product. We understand that initially, the color and size of the messy bun didn't meet your expectations. However, we are glad that our team was able to address your concerns promptly and efficiently.
We appreciate your feedback and are delighted to know that the replacement bun not only matched your requirements but also exceeded your expectations. It brings us great joy to know that you will be wearing our product to your daughter's wedding, which is a special moment for both you and your family.
Once again, thank you for bringing this to our attention and for choosing our company for your hair accessory needs. We will continue to strive for excellence in our products and customer service to ensure that every customer has a satisfying experience.
Everything has gone wrong from the…
Everything has gone wrong from the beginning and no one has tried to assist.
1 de fevereiro de 2024
Opinião espontânea
Resposta da Juvabun
I am truly sorry to hear about the challenges you've faced and the lack of assistance you've experienced. As a Customer Service Manager, it is my top priority to ensure that every concern is addressed promptly and professionally. Please be assured that we are committed to making things right for you.
To help resolve your issue, could you kindly provide us with more details about your specific concerns? This will enable us to investigate the matter and offer the most appropriate solution. We value your patience and understanding as we work diligently to provide you with the assistance you need.
Once again, please accept our sincere apologies for any inconvenience caused, and we look forward to resolving this issue together.
I have bought a number of products from…
I have bought a number of products from JuvaBun. They are all excellent. I love styling my hair with their products. It’s so easy to use them and be creative. I get so many compliments.
3 de março de 2024
Opinião espontânea
Resposta da Juvabun
We're so glad you loved our products. Thank you so much.
#JuvaBunCustomerForLife
I have ordered from Juva Bun 3 times. Most recent being on February 7th, 2024. I can NOT say enough about this company and their outstanding products. I have strawberry blonde hair and it is so so hard to find anything to match my color. I chose the "Reddish Blonde Long Spiral Curly Magic Ponytail Extention"
I absolutely can't believe how identical it is to my real hair. That blew me away, as well as how REAL it actually looks AND feels. I literally wear it everyday because YES, I think it makes me look Sooo Pretty!! Lol
My real hair is very long but VERY THIN so when I put this piece in, it gives the look of instant thickness and length! It's also so nice and shiny too. I thought when it came time for me to brush it that it would DEF shed but NOPE. Barely. And also, they send you FREE Bobby pins along with these awesome affirmation stickers which i love. I just can't say enough about this company!!! Their customer service is unmatched and the shipping time was days quicker than I was told. Thank You So Much for such an amazing experience time and time again.
#JUVABUNCUSTOMERFORLIFE
7 de fevereiro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you. We appreciate the support and the kind words.
Great Hair Piece
I love these hairpieces. Finally l found somewhere that has a match to my hair color. The curls are soft, well made, and comfortable to wear. Your purchase is safe/secure and the delivery is quick. I recommend this company. 5 stars!!!
1 de fevereiro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you, Gail.
Speedy shipping
Speedy shipping. The color of the messy bun is perfect! I ordered the small bun which looks fantastic 😊!
16 de fevereiro de 2024
Opinião espontânea
Resposta da Juvabun
We are thrilled to receive your positive feedback regarding your recent purchase! It brings us great joy to know that our "Messy Bun" product, along with its perfect color, has met your expectations.
We appreciate your satisfaction with the small bun, and we're glad to hear that it looks fantastic on you. Our team always strives to provide high-quality products that cater to our customers' needs and preferences.
Thank you for taking the time to share your experience with us. Your valuable feedback helps us understand what we're doing right and where we can improve. We truly appreciate your support and trust in our brand.
If there's anything else you need or if you have any further questions, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction and make your shopping experience with us a pleasant one.
No complaints whatsoever
No complaints whatsoever! I found the perfect color for me and ordered a JuvaBun Messy Bun and also a clip wavy ponytail and I love them both. Such nice quality and it DOES look like its my own hair--my husband verifies that, and he is always honest. You won't regret ordering a JuvaBun product--go ahead, you'll be happy you did.
8 de fevereiro de 2024
Opinião espontânea
Resposta da Juvabun
We are thrilled to hear about your positive experience with our JuvaBun Messy Bun and clip wavy ponytail products! It brings us great joy to know that our products not only meet but exceed your expectations. The fact that they look like your own hair and even earned your husband's approval is a testament to our commitment to quality and authenticity.
We appreciate your kind words and the confidence you've shared in recommending our products to others. Our team works diligently to ensure that every customer has a delightful experience, and we are glad to have played a part in making your day a little better.
Should you ever need any assistance or have further inquiries, please do not hesitate to reach out to our Customer Service team. We are always here to help and ensure your satisfaction.
Thank you for your continued support, and we look forward to serving you in the future.
The customer service is incredible
The customer service is incredible. I chose two products, loved one, hated the other. They told me to keep the one I hated and sent me another of the one I loved FOR FREE. Shipping is speedy! All my dealings with this company have been above and beyond.
1 de novembro de 2023
Opinião espontânea
Resposta da Juvabun
We are thrilled to hear about your exceptional experience with our customer service and the products you have chosen. Your satisfaction is our top priority, and we are glad to know that our team has gone above and beyond to ensure your happiness. We appreciate your kind words and will make sure to share your feedback with our dedicated staff.
If you have any further inquiries or need assistance in the future, please do not hesitate to reach out to us. We are always here to provide prompt and efficient support, ensuring your experience with our company remains outstanding.
Thank you for your continued trust in our brand, and we look forward to serving you again soon.
When ordering online it is so difficult…
When ordering online it is so difficult to know exactly what will be the best match - I have ordered previously and always been so happy but my last order the color was wrong and JuvaBun kindly and quickly responded and sent me the perfect match at no extra charge! How can you not love a company that still believes in the ultimate customer experience - ensuring the customer is happy! Thank you!
15 de dezembro de 2023
Opinião espontânea
Resposta da Juvabun
Hello, we are thrilled to hear about your positive experiences with our company in the past and your recent interaction with our customer support team. We understand the importance of getting the perfect match, and we're glad that JuvaBun was able to assist you promptly and without any additional cost.
Your satisfaction is our top priority, and we are dedicated to providing the ultimate customer experience. We appreciate your kind words and support, and we will continue to strive for excellence in every aspect of our service.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to help ensure your happiness with our products and services.
Thank you for your continued trust in JuvaBun, and have a wonderful day ahead!
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