Horrible customer service. No one responds. I'm trying to find out where my item is. Website states all orders shipped from USA, yet somehow my order is stuck in China for past 10 days. I dont even wa... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Ver mais
A empresa respondeu
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Ver mais
A empresa respondeu
Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Informações de contacto
Estados Unidos da América
- juvabun.com
4,3
Excelente
322 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT ORDER FROM this company
LIES
There was no misunderstanding, refunds can be handled in many ways. From my first complaint I was told I would get a refund. Why didn't that happen? Instead you sent me a hair piece replacement which took a long time to arrive and was no good to me. Don't take their customer service agents at their word.
ALSO, I HAVE ASKED NUMEROUS TIMES FOR THE NAME, EMAIL ADDRESS AND PHONE NUMBER but forelegs what ever reason they ignore that request. All I wanted was my $50 odd dollars back, but they spend the money telling me to go to the bank and wasting their resources!!!!
1 de novembro de 2023
Opinião espontânea
Resposta da Juvabun
Hi Carol. Thank you for bringing this matter to our attention. We are sorry to hear about your negative experience with our company. Upon reviewing your feedback, we would like to clarify that our return policy is clearly stated on our website and in our terms and conditions. However, we understand that there may have been a misunderstanding on your part regarding the policy. We apologize for any confusion this may have caused and assure you that we will do everything in our power to rectify the situation. Please provide us with your order number and the details of the issue you are facing, and we will investigate further and provide a satisfactory resolution. We take all customer feedback seriously and use it to improve our products and services continuously; please rest assured that we will take the necessary steps to ensure that such issues do not arise in the future. Once again, we apologize for any inconvenience caused and look forward to the opportunity to make things right for you. Thank you for your patience and understanding.
I’m rewriting my review color
I’m rewriting my review color medium brown/grey was perfect has bangs and side hair but none on back like the one I ordered from other company had to send back because it was light brown with / grey I will be wearing this backwards so it covers top of head with bald spot and use my own bangs looks good
21 de janeiro de 2024
Opinião espontânea
Resposta da Juvabun
Thank you for reaching out to us regarding your recent purchase. We're sorry to hear that the wig you received from another company did not meet your expectations. On the other hand, we're glad to hear that the color medium brown/grey of our wig was perfect for you and that you love the bangs and side hair.
We want to assure you that our wigs are made with high-quality materials and are carefully crafted to ensure accuracy in color and style. We're confident that you will be satisfied with our product.
Please don't hesitate to contact us if you have any further questions or concerns. Our customer service team is available 24/7 to assist you.
Thank you for choosing our company, and we look forward to serving you again soon.
Absolutely LOVE my JuvaBun 2.0
Absolutely LOVE my JuvaBun 2.0. I’ve had several people tell me they love my hair. It take literally 60 seconds to put in and you are off looking and feeling great-no kidding!
22 de dezembro de 2023
Opinião espontânea
Resposta da Juvabun
I'm thrilled to hear that you're loving your JuvaBun 2.0 and that it's received so many compliments! Thank you for sharing your positive experience with us. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Keep enjoying your JuvaBun 2.0 and thank you for choosing our product!
Fast shipping.
Fast shipping...Price is ok for the items...Lots of colors to choose from that will match color of hair or not
6 de dezembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you. :)
Very happy.
I received my messy bun within a few days of ordering, great color match & great quality. Decided to purchase another bun. When ordering I neglected to hit enter on the promo code. I emailed them & they immediately refunded the difference. Great product and great customer service.
11 de novembro de 2023
Opinião espontânea
Resposta da Juvabun
I would like to thank you for your recent purchase and for taking the time to leave a positive review. We're thrilled to hear that you received your messy bun within a few days of ordering and that the color match and quality exceeded your expectations. We're also glad to hear that you decided to make another purchase and appreciate your business.
Regarding your experience with our customer service, we're delighted to hear that our team was able to quickly refund the difference when you forgot to enter your promo code. Our goal is to provide excellent customer service and ensure that our customers are satisfied with their purchases.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and appreciate your continued support. Thank you again for choosing our products and for sharing your positive experience with others. Have a great day!
Best bun to buy !
I have tried other buns purchased on Amazon, etc. None of them were on the like the Juva bun. The Juva bun was not heavy and the hair color matches mine perfect. It is the most realistic looking bun u can buy !
30 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for your feedback! We are thrilled to know that you are satisfied with the Juvabun and that it matches your hair color perfectly. We take pride in providing high-quality products that our customers will love. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
This is my go to
This is my go to! It is an easy product to use and looks amazing. I have been a customer for several years and have multiple types of the Juvabun. The colors are spot on and match my hair perfectly. The hair is full and stays healthy looking for months. I have had so many compliments!
9 de novembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for taking the time to share your positive experience with Juvabun. We are thrilled to hear that you have been a loyal customer for several years and that our product has exceeded your expectations. Your feedback means a lot to us and we're happy to know that you've been receiving compliments on your hair. We appreciate your support and look forward to continuing to provide you with excellent products in the future. If you have any further comments or questions, please don't hesitate to reach out to us.
So excited to get one
I love this product. I’ve been waiting to get one. Now I can and can’t wait! Thank you Juvabun!
7 de novembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for your positive feedback and interest in our product! We are thrilled to hear that you are excited to try it out. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
I love JuvaBun
I love JuvaBun! They helped me find the perfect match for my hair color. They are very accommodating with exchanges. Their videos are helpful with the correct way to wear the hair pieces. Highly recommended!
26 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for your positive feedback about JuvaBun! We are thrilled to hear that you found the perfect match for your hair color and that our team was able to assist you throughout the exchange process. We're glad that you found our instructional videos helpful in learning how to wear your new hair pieces correctly. Thank you for recommending us, and please don't hesitate to reach out if you have any further questions or concerns. We appreciate your business!
Juvabun products are fantastic …
Juvabun products are fantastic and their customer service is the best. If you are not happy for whatever reason they will do whatever it takes to help you get exactly what you're wanting.
I get so many compliments on my hair when I wear my pony tails or my messy bun. Thank you!
23 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service has exceeded your expectations. We're always here to help and strive to provide the best possible experience for our customers. Thank you for choosing Juvabun!
I had a hard time matching my grey…
I had a hard time matching my grey hair. Stylist said color recommended didn’t match. I was able to exchange it. Then i realized i wanted messy scrunchie bun not the big bungie cord slip on bun. I worked in customer service for 20 years. I have never had such superior service like Juvabun. I am sure I drove them crazy. They were professional and accommodating. I love love love my brown grey messy bun. I gave arthritis and its so simple to put on. It’s a great look. It looks real. Don’t waste your money. Just get Juvabun. You can’t go wrong because the service is amazing. I also got bangs. Very nice.
25 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for taking the time to share your positive experience with our Juvabun customer service and products. We are thrilled to hear that you love your brown grey messy bun and that it was easy for you to put on. We pride ourselves on providing exceptional customer service and we are glad that it showed during your interactions with us. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for choosing Juvabun!
I love my salt and pepper bun.
I love my salt and pepper bun.. could’ve used more salt but it blends good.. I like it.
19 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Great to hear that you're happy with your messy bun! We're glad to know that you love the salt and pepper look. :)
Great Customer Service
I was disappointed with a product that I received. I reached out and experienced the best customer service that I had experienced in a long time. They turned around the situation quickly and generously. I had the correct product within 1-2 days.
Thanks, JuvaBun
Amy
16 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for your feedback! We are glad to hear that you had a positive experience with our customer service team and that we were able to resolve your issue quickly and generously. We strive to provide excellent customer service and we are happy to know that we succeeded in doing so. Thank you for choosing JuvaBun and we hope to serve you again in the future!
Beautiful small curly bun!
I ordered a small curly bun and it arrived within a few days. The product was exactly as described and matched my hair perfectly. This is the 3rd small curly bun I have ordered and they all look like real human hair. Great product, wonderful company!
5 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for taking the time to provide us with your positive feedback! We are pleased to hear that you are satisfied with our product and that it met your expectations. We strive to provide high-quality products that match our customers' needs, and we appreciate your loyalty to our company. If you have any further questions or concerns, please do not hesitate to contact us. Thank you again!
Buyer BEWARE!!
At first I wanted to talk to someone about an exchange. After 2 days and hours of waiting on chat and on the phone, I decided I just wanted to return the item. But the website said I had to get a return authorization code... but can't seem to reach anyone to get it. This is beyond frustrating!!! On the 3rd day someone finally reached out to me (after I filled out 4 forms on their website and tried on 3 different times to chat with someone.) Then I was told I did NOT need a return code and was finally given an address to return it to. The chats kept wanting me to exchange the item. But then the chat said "Please note that once you confirm to receive the replacement instead of a refund, WE CANNOT PROCESS NOR ENTERTAIN A REFUND REQUEST AFTER"!!! (I took pictures of this... couldn't believe I was reading this!! What kind of shady business practice is this?)
I expected better from an American Company and wanted to give them my business. But this return process absolutely should NOT be this difficult. I am now questioning if this really is an American Co. The website says they are located in California. The return address is Miami, FL and the person who called me had broken english.
3 de outubro de 2023
Opinião espontânea
Resposta da Juvabun
Hello, I apologize for the frustration you experienced with our return process. Thank you for bringing this to our attention, and I will be sure to pass this feedback along to our team. Please send us an email at info@juvaun.com so that we can check this further for you.
--
Just to be clear on the process, we offer a replacement instead of a refund if you still wish to try it. But choosing a replacement means that you will not be illegible for a refund. You can, however, choose a refund over a replacement if you wish a refund. I hope that is clear. Thanks
I really like the product!
I really like the product. I got the small messy bun, it's still big for me to get used to with my fine hair, but Fun!
I did not have a good match with the 'Gold' as my blonde is going grey. They suggested Beach Blonde and it's great!
I hope they develop a few more greys as the transition can be difficult.
29 de setembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for your positive feedback about our product and we're glad to hear that the Beach Blonde shade worked better for you. We appreciate your suggestion and will take it into consideration as we continue to expand our shade range. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our product!
I am really enjoying my Juva bun hair…
I am really enjoying my Juva bun hair extension. I got the straight ponytail in brownish blonde . It matched my own hair really well . It’s the perfect hair accessory for me The value was great as well as the quality of the hair piece .
I did have a problem with my first delivery as they lost my order . But once I realized what happened they sent out another one and it arrived in a few days !
23 de setembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for taking the time to share your positive experience with our Juvabun hair extension! We're glad to hear that you're enjoying your purchase and that it matched your hair so well. We apologize for any inconvenience caused by the lost order, but we're glad to have been able to quickly send out a replacement. We value our customers and appreciate your business with us. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback!
Wavy Pony Tail, halo and scrunchy The colour match was perfect
The colour match was perfect. The product is great quality and very easy to use. The delivery was quick.
11 de setembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for taking the time to provide us with such positive feedback. We are thrilled to hear that the colour match was perfect and that you found the product to be of great quality and easy to use. We are also happy to hear that our delivery service was quick. We aim to provide our customers with high-quality products and excellent service, so your feedback is very much appreciated. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing to shop with us!
Hair color didnt match
Hair color didnt match. Hassled me about an exchange.
8 de setembro de 2023
Opinião espontânea
Resposta da Juvabun
Thank you for reaching out to us regarding your recent purchase. We apologize for the inconvenience you experienced with the hair color not matching. We understand that this must have been a frustrating experience for you, and we want to assure you that we will do everything in our power to resolve this issue.
We can certainly help you with an exchange for the hair color. Our customer service team will be happy to assist you with the process. Please provide us with your order details and a photo of the product that you received, and we will help you with the exchange process.
We value your business and want to ensure that you are completely satisfied with your shopping experience. Thank you for your patience and understanding.
Exceeded my expectations!
I was referred to JuvaBun by a friend when I complimented her hair - I immediately bought two for myself and two for my daughter! They are absolutely fantastic! I have worn mine about every other day since it arrived. I prefer the small messy bun for everyday wear. My 17 yo daughter likes the bigger messy bun better.
Shipping was quite fast - our order arrived within days. Also - when I had a question about color match, the customer service team was incredibly responsive and solved my issue immediately - definitely exceeded my expectations.
One of my most favorite purchases of the summer! Highly recommend!!
7 de agosto de 2023
Opinião espontânea
Resposta da Juvabun
Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that you and your daughter love your JuvaBuns and that our customer service team was able to assist you promptly. We appreciate your recommendation and can't wait to see how you both rock your JuvaBuns! Thank you again for choosing us as your go-to for easy, stylish hair.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.