K9 JETS Opiniões 

178
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

I highly recommend the crew at K9 Jets. From my initial phone conversation with the owner Adam, to my final email correspondence, they have been the epitome of professionalism and customer service. I... Ver mais

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Classificada 5 em 5 estrelas

I had a remarkable experience flying to London with my two 50 lb dogs via K9 Jets. From the moment you book your ticket to the day you land in your destination, K9 Jets makes it an easy and clear and... Ver mais

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Classificada 5 em 5 estrelas

We found K9 Jets to be an ethical, responsive and empathetic company. Emma and others we dealt with were most kind and patient in dealing with our last minute tragedy. We would not hesitate to recomme... Ver mais

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Classificada 2 em 5 estrelas

Booked 2 seats and 1 dog a couple of weeks before the flight. Customer service was non-existent. Flight was exceedingly uncomfortably due to no climate control. Everyone was sweating, dogs panting... Ver mais

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K9 JETS is the world's first pet-dedicated, pay-per-seat, private jet service. Launched in March 2023, the British-based company has revolutionised pet travel by allowing customers to fly with their beloved pets by their side. Since then, K9 JETS has become a trusted name in the industry with a rapidly expanding destination network offering an alternative to traditional pet shipping. The K9 JETS team boasts over 25 years of experience in the aviation industry, ensuring a safe and seamless journey for both pets and their owners.


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4,6

Excelente

TrustScore: 4.5 em 5

178 opiniões

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4,6

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(178)

65 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

WONDERFUL experience from Van Nuys (Los…

WONDERFUL experience from Van Nuys (Los Angeles) to Farnborough (London). This is our second trip with K9Jets. Adam, Emma and team are fabulous. So too are their partners who deal with everything from documentation to ground transportation. The crew on the ground and in the air were wonderful. The plane spectacular (we even got to see the Northern Lights from 45,000 ft) and the other travelers - 2 and 4 legged - were delightful. This is TRULY the world's first airline for dogs (and cats) - notwithstanding claims by a competitor who is just getting started. And K9Jets is also the world's most experienced airline for dogs (and cats). We are committed and loyal customers.

10 de maio de 2024
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Thank you so much for your kind words. It means the world to us knowing you had a great experience. We hope to see you both soon.

Classificada 5 em 5 estrelas

Wow, what an experience

We have two small dogs and have been driving across the country seasonally and finally decided that was enough. I would never check them, they are too big for carry-ons, and JSX is too many legs to get from east to west coast. I was very nervous with k9, the comfort, the amount of large dogs. I could not be more pleased. The team is wonderful, helpful and made the entire trip simple and comfortable for everyone. From arrival to departure, this is how we will do this process going forward.

21 de maio de 2024
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Resposta da K9 JETS

Thank you so much. It was a pleasure to have you on board. We look forward to seeing you all soon.

Classificada 5 em 5 estrelas

Thank you to K9 Jets.

Adam and the entire team at K9 Jets were exceptional to work with. The experience from the initial contact to arriving in the UK was efficient and professional. More importantly they alleviated the stress that might otherwise have made the journey less enjoyable, and certainly more stressful, for Jazmin and me. Many thanks to Adam and the entire team at K9 Jets. Keep up the good work.

10 de maio de 2024
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Resposta da K9 JETS

It was an absolute pleasure to work with you on your relocation. We really value your feedback. Wishing you and Jazmin all the best.

Classificada 5 em 5 estrelas

Dreamy travel experience

We feel like responsible pet owners who want the best for their dog, we were at lost many times in search for a travelling solution with our dog.

We refused to place our family member in the cargo hold for many reasons but mostly for safety and well being concerns.

We came across K9 Jets and their amazing team last year. We had an opportunity to fly with them in November 2023 from Teterboro to London and then again in May 2024 from Frankfurt to Teterboro.

Both flights were extremely comfortable for us and our dog. On the flight to Europe we had 9 dogs and 3 cats and all the animals were passed out once we took off. It was exciting and cool at the same time. We had so much fun!

The process is pretty easy as Adam and his team navigate you from the get go. How to obtain the proper paperwork for your pet. What to expect. What food will be available to you on the plane. Emma is always an email or a phone call away to help - and we really appreciated that - especially the first time.

The pilots and crew are extremely professional and it was a true joy to meet them all so far. We felt very safe under their leadership.

K9 Jets makes promises and keeps the promises, but above it all they really care for the wellbeing of your pet. They want you to be happy. I noticed the push for constant improvement for their services and the drive to offer the highest standards available.

This is ultimately the only way to travel to and back from Europe for us and our dog.

Look no further and we can’t wait to meet you and your loved animal on the next flight.

Tomas, Lenka & Queen

5 de maio de 2024
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Resposta da K9 JETS

Thank you for your amazing feedback. We look forward to seeing you again soon.

Classificada 5 em 5 estrelas

Incredible experience

K9 JETS are an amazing company. Thank you Adam and Emma for making the seemingly impossible possible! I have a nervous cockerpoo who gets stressed in the car. We recently flew Farnborough to Teterboro and the reassurance I received beforehand was very much appreciated. Yes the dogs did all get on with each
other, yes the dogs settled down quickly and slept most of the way, yes they didn't need to go to the toilet! The meal and refreshments were excellent and thanks too for Archie's goody bag. I cannot recommend K9 JETS enough .

28 de abril de 2024
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Resposta da K9 JETS

Thank you so much for your review Karen. I am pleased we were able to make it work for you, and that Archie is settling in.

Classificada 5 em 5 estrelas

K9 Jets made moving to a new country enjoyable!

Moving to a new country was a stressful experience but the one part that I thoroughly enjoyed was flying with my dog on K9 Jets! The customer service was 10/10, special shout-out to Emma who provided extra support when UPS lost my dog’s certificate in the mail. This experience was worth every penny!

22 de março de 2024
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Resposta da K9 JETS

Thank you so much for your review Katarina! It was a pleasure working with you and meeting you upon arrival.

Classificada 5 em 5 estrelas

A Wonderful Experience

My two chihuahuas, Fancy and Piglet, had a wonderful time on our recent trip to the UK with K9 Jets. The staff, the plane, the food, the airports - the entire experience was perfect. K9 Jets treated my pets with the dignity, care, and respect that all pets deserve during travel.

We will never fly internationally any other way. We can't wait for our next K9 Jets flight!

7 de janeiro de 2024
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Resposta da K9 JETS

Thank you so much Lydia. It was a pleasure to meet you all.

Classificada 5 em 5 estrelas

K9 Jets is an awesome company

K9 Jets is an awesome company. Great customer service and very helpful from beginning to end. They really care about the dogs and the people. First class treatment all the way. Flights were the best fights we ever experienced. Everyone involved from first making the reservation all the way through to flight and during and after have been the greatest and took great care of us. Highly recommend to anyone wanting to fly with your pet in the cabin. Adam from K9 Jets and Nicole from pawsensitive help us make this once in a lifetime experience as we retired from USA to Sardinia Italy. Adam also ensured we had a connecting flight from UK to Sardinia. Truly cared about our one way trip to our retirement life.

23 de fevereiro de 2024
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Resposta da K9 JETS

Thank you so much Dale, it was a pleasure to make your retirement trip happen for you! We hope Sophie the Corgi will love her new home in Sardinia! Wishing you all the best.

Classificada 5 em 5 estrelas

This was by far one of my best travel…

This was by far one of my best travel experiences. Every member of the K9Jets team was extremely helpful, thoughtful, professional, and kind throughout the entire process! I was very nervous about flying with my dog, as this was my first time ever taking her out of Europe! Adam made the whole process so easy and stress-free. I would recommend K9Jets to anyone who is traveling with their pet! I will definitely be flying with them again. Big thank you to the team!!

15 de fevereiro de 2024
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Resposta da K9 JETS

Thank you Kristyn, it was a pleasure to work with you on your trip.

Classificada 5 em 5 estrelas

Flew from New Jersey to London last…

Flew from New Jersey to London last summer. Well, our family all moved to the UK. Jude, my dog and I had the most enjoyable flight. He slept the whole time and Rachel , our
Stewardess was amazing. Will never fly with my dog any other way.

23 de junho de 2023
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Resposta da K9 JETS

Hi Leo! Thank you so much for your review, much appreciated. Hope you have both settled in well.

Classificada 5 em 5 estrelas

Genuine animal lovers

I had booked for myself and my dog, sadly she died a week before flight, They were so kind and compassionate, in the email they sent,I was offered money back, but decided to go ahead and take the flight. After 3 days travel from Colorado, I just felt numb. It was a great flight, slept peacefully, all dogs well behaved, staff were kind, glad I continued with flight. Upon landing I was met by Adam and Emma and gifted with a hug and a gift of dog bone toy with my dogs name Ember on it. They really do care about the people and animals,Would not hesitate to recommend Thank you everyone at K9 Jets Kai Seraiya

27 de outubro de 2023
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Resposta da K9 JETS

Thank you so much Kai. We hope you are well and settling in. Wishing you all the best.

Classificada 5 em 5 estrelas

Invaluable Service

This is the service pet parents have been waiting for for years. We flew from London to New Jersey in June of 2023 (it’s been a busy 6 months). It’s a perfect service for people who are looking to relocate or travel with their pet within a their budget.
We personally cannot thank Adam and the K9 team enough for creating this service. From the initial conversations to the touch down in NJ everything was perfect. All our inquiries were answered very quickly and very confidently. We were supposed to fly with our 2 dogs and heartbreakingly our beloved big boy passed away a few weeks before our flight, the compassion shown towards us and the consideration when we flew with them confirmed to us that these are people who genuinely care and genuinely know how much this service means to each traveler.
The flight itself is comfortable, our boy is highly strung and also 100lbs, so we were concerned about space when we booked however we shared our space with a cute small dog leaving a good amount of room and all the dogs fell asleep pretty quickly.
We can’t rate Adam and the team highly enough, we will use the service again in a heartbeat and would recommend to anyone considering. We hope to see K9 go from strength to strength in the coming years.

25 de junho de 2023
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Resposta da K9 JETS

Thank you so much Jacs, it is lovely to hear from you. RIP Stryder such a loss for you all. We hope Gryphon has settled in to his new home and that you all are well. Thank you again for taking time to reach out, it is much appreciated,

Classificada 5 em 5 estrelas

Amazing Company

My Husband and our two dogs took two K9 flights from California to Teteboro and connected flight on the same day from Teteboro to London .
Adam and his team have been amazing from start to end ,from helping with the payments to references for companies to help with paperwork and transportation once on the mainland .
Very helpful and patience and incredibly fast in returning e mails and phone calls
We are super grateful for everything and highly recommend K9

3 de janeiro de 2024
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Resposta da K9 JETS

Thank you for your kind words. It was a pleasure to work with you to get your pups home safely.

Classificada 5 em 5 estrelas

K9 Jets if a wonderful service

K9 Jets if a wonderful service, I couldn’t take the thought of putting Bob the cat in the hold of a plane (UK to USA) and not knowing what was going on, so when I was told about this service I knew it was meant to be.
Adam was so helpful with all my questions throughout the whole booking process, answering all questions at whatever time of day! The process was actually really easy and not as complicated as some other pet courier services make out!
On the day of the flight we left from Farnborough airport and all the staff at the airport were lovely, Adam was there being attentive and stayed until the flight had left talking to my parents which was very kind. Emma came on the flight with us and didn’t stop throughout it, making sure that everyone was happy and had a drink or food and that generally everyone including the animals were comfy.
Bob was in his crate which worked fine with the rest of the dogs and there was no problem with any of the animals mixing.
At the other end when we landed in New Jersey we flew through customs and then were on our way.
It really was a great service and I would definitely recommend it.

20 de dezembro de 2023
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Resposta da K9 JETS

Thank you Victoria for your kind worlds. We are pleased you both enjoyed your ride over to the US and hope you are settling in to Texas life. Wishing you a very Happy New Year.

Classificada 5 em 5 estrelas

I flew on the Teterboro to Lisbon jet…

I flew on the Teterboro to Lisbon jet in May 2023 with my two Aussies. From the planning stages, to the landing, and all the important details in between, Adam and his team did an incredible job, with empathy and understanding of the love we all have for our furry family members. It was absolutely the best way to get across the ocean with our dogs. 5-Stars all the way!

1 de maio de 2023
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Resposta da K9 JETS

Hi Jim, lovely to hear from you. Thank you for your kinds words. We hope you have a lovely Christmas and Happy New Year.

Classificada 5 em 5 estrelas

Incredible company!

Incredible company! If you're researching a way to fly your dog/cat with you and be completely stress free, this is the company you want to trust! I was moving from the US to the UK, my whole life after 30 years and completely stressed, Adam and Emma were always there to answer any questions. I can't speak highly enough about the company and the process from beginning to end.

17 de novembro de 2023
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Resposta da K9 JETS

Thank you for your kind words Julia! It was our pleasure to look after you.

Classificada 5 em 5 estrelas

The most fun flight I’ve ever had

The most fun flight I’ve ever had! 7 humans, 8 dogs and a cat! It was just an incredibly easy way to get myself and my dog from LA to New York with K9 jets. From booking through to the zoom briefing we did a couple of weeks before the flight to the day of departure, it was a very smooth process. The ground staff, cabin crew and pilots all remarked that these were their favorite flights to work on and are clearly animal lovers, ensuring the dogs were comfortable and happy. Big shout out to Adam who is a superb communicator, ensuring everyone knew what to expect. My dog literally loved it, loved looking out of the window, meeting the other dogs and passengers - what an adventure! My fellow passengers were super friendly and we exchanged numbers and I feel like I’ve made friends from this whole experience. K9 Jets we can’t thank you enough! We will see you next year for a flight to Europe!

22 de novembro de 2023
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Resposta da K9 JETS

Thank you so much for your kind words Fiona! It was a pleasure to have you onboard! We look forward to seeing you in Europe in 2024!

Classificada 5 em 5 estrelas

Best flight ever.....for me and my dog!

The staff both on the ground and in the air were friendly, organised and guided this amazing experience. The dogs were so well adjusted and slept through the flight. This experience has confirmed this is the best way to fly with your animals, and K9 Jets is the way to go!

17 de novembro de 2023
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Resposta da K9 JETS

Thank you so much Michele! it was a pleasure you have you onboard.

Classificada 5 em 5 estrelas

If you are thinking about booking, just do it.....

Everything about K9 Jets screams excellence and perfection. From the minute we first reached out to discuss travel options straight through to flight day, the team at K9 Jets was there to answer all our questions. My wife and dog, Lulu, had the pleasure of taking the flight which could only be described as complete bliss, no lines, no frustrations, no anxiety or stress. If you are thinking about booking a flight with K9 Jets, just do it, you will not regret it.

26 de agosto de 2023
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Classificada 5 em 5 estrelas

K9 jets went above and beyond to give…

K9 jets went above and beyond to give my senior dog an easy experience. They made sure to answer all my questions in a timely manner. Our flight was a lovely experience and the cabin crew were really accommodating. I would highly recommend them for anybody looking to fly their fur babies across the Atlantic.

27 de agosto de 2023
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Resposta da K9 JETS

Thank you for your kind words Christopher. it was our pleasure working with you.

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