Tracey Seymour has done an amazing job! The service provided is impeccable. Whenever there is an issue its guaranteed to be resolved. Thank you so so much for always going the extra mile. It means alo... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Billy and Joey the engineers were extraordinarily helpful and efficient. This was a complex job which they completed quickly and with minimum fuss. They definitely went above and beyond
A empresa respondeu
We have just had a VOIP system installed. Lee Gillett was our point of contact for the contract and Shaun Moore was our onsite contact. Both were helpful and Shaun took his time to make sure we unde... Ver mais
A empresa respondeu
Kcom engineers fitted an access point in our salon The Hideaway Nails & Beauty in south cave. The guys were friendly and efficient. They kept working areas clean and tidy and being a busy salon we ne... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
KCOM is one of longest serving telecommunication providers in the UK, connecting both businesses and residential customers to the solutions they require. Whether you're a small business wanting to go further, or global enterprise ready to supercharge your services, we can tailor a solution for your needs.
Informações de contacto
37 Carr Lane, HU1 3RE, Hull, Reino Unido
- 0800 9155 777
- Businesssales@kcom.com
- kcom.com/business
4,8
Excelente
74 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service as usual
I enquired about renewing my contract and got through very quickly, Lee gave me excellent friendly advice and a good deal. I've always had good service from KCOM and would recommend them.
12 de janeiro de 2024
Opinião espontânea
Resposta da KCOM Business
Good morning,
Thank you for your excellent 5-star review!
We are so pleased to hear you are happy with the service you received and I will ensure your feedback is shared with the team.
Kind regards,
Sara
Very helpful and efficient service
19 de dezembro de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning, and happy new year!
Thank you so much for your review.
We really appreciate our customer's feedback, and are happy to hear you were happy with the service you received.
Kind regards,
Sara
It was good talking and understanding
Mainly understanding language and co operative
6 de dezembro de 2023
Opinião espontânea
Resposta da KCOM Business
Good afternoon,
Thank you for taking the time to leave us a review!
We're happy to hear you were pleased with the service you received today and that we were able to help you with your query.
I will pass your feedback onto the team.
Kind regards,
Sara
Unfair Pricing Practices and Monopoly - A Disappointing Experience with KCOM
I am deeply dissatisfied with KCOM's internet services due to their unfair pricing policies and monopoly in my area. As an existing customer, it's frustrating to see that KCOM offers discounted prices to new customers while charging their loyal, long-standing customers significantly higher rates. Despite my loyalty to KCOM, there is no feasible way for me to access these lower pricing offers, which are prominently advertised on their website.
I reached out to their customer service for a solution, only to be informed that my only option would be to cancel my service and rejoin after 30 days to avail of the new customer discounts. This suggestion is impractical and unhelpful, especially considering that I rely on the internet for business purposes. A 30-day gap without internet service is simply not an option for me.
The fact that KCOM holds a monopoly in my area exacerbates the issue, leaving me with no alternative providers to turn to. This situation forces me to accept their pricing structure, which feels exploitative and unfair. It's disappointing to experience such disregard for customer loyalty and fairness in pricing from a company that enjoys the privilege of being the sole internet service provider in the region.
UPDATE
Following my review, I had a conversation with Sara from KCOM. While the company's response suggests that my contract terms have been changed to save me money, I must clarify that following the call from Sara the actual contract terms remain unchanged. This discrepancy between the public response and the actual outcome is concerning. I believe it's crucial for customers to receive transparent and accurate communications. Therefore, I urge KCOM to ensure that any public statements accurately reflect the reality of the situation and the resolutions offered.
I am still facing a £240 difference over the contract term compared to new customers.
5 de dezembro de 2023
Opinião espontânea
Resposta da KCOM Business
Good afternoon,
I am so sorry to hear you are not happy with the experience you have had with KCOM.
I have requested that you supply your contact details and as soon as we receive these, I can contact you to try to resolve your issue.
Kind regards,
Sara
**UPDATE**
Thank you for taking my call yesterday. I'm happy we were able to save you money on your contract, and I hope you are satisfied with the outcome of our discussion.
I want to thank you again for sharing your comments with us, and as discussed, I will be feeding back your comments to the team.
Kind regards,
Sara
Very helpful when answering almost…
Very helpful when answering almost unanswerable questions!
24 de outubro de 2023
Opinião espontânea
Resposta da KCOM Business
Good afternoon,
Thank you for your great 5-star review!
We're so happy to hear you were pleased with the service you received today and that we were able to help you with your query.
I will pass your feedback onto the team.
Kind regards,
Sara
I was able to speak to someone.
18 de outubro de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning,
Thank you for taking the time to give us a great review!
We're so pleased to hear you are happy with the service you received from us today, and I will pass your feedback on to the team.
Kind regards,
Sara
Very helpful on thevphonev
17 de outubro de 2023
Opinião espontânea
Resposta da KCOM Business
Good Morning,
Thank you for your great 5 star review!
We're so pleased you were happy with the service you received, and will pass your feedback on to the team.
Kind regards,
Sara
Dan was very polite
Dan was very polite, helpful and professional dealing with my enquiry.
2 de outubro de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning,
Thank you for your great review! We're pleased to hear you were so happy with the service you received.
We always appreciate our customer's feedback, and I will pass this on to the team.
Kind regards,
Sara
Excellent customer care
2 de outubro de 2023
Opinião espontânea
Resposta da KCOM Business
Hello,
Thank you for your review!
We are delighted to hear you are happy with the service you received today, and we really appreciate your feedback.
I will pass your review on to the team.
Kind regards,
Sara
Mia was fantastic throughout
Mia was fantastic throughout, She sorted everything out, and took all the hard work away from me, Kept me fully informed of the progress, even when she went on leave she organised Pam to keep me updated.
Mia is a credit to your company.
20 de setembro de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning,
Thank you for your fantastic 5 star review!
We are happy to hear you were pleased with the level of service you received, and we are always delighted to get such positive feedback.
I will pass your feedback onto the team.
Kind regards,
Sara
Resposta da KCOM Business
Good morning!
Thank you for your great review! We are so pleased to hear you were happy with the service you received.
I'll pass your feedback on to the team.
Kind regards,
Sara
Great Service
Dan was Great very patience and helped us all the way to move our Office phone Line transfer.
27 de julho de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning!
Thank you for a great review!
We are delighted to hear you are pleased with the service you have received.
We appreciate your feedback and will pass this on to the team.
Kind regards,
Sara
Pam Jackson went above and beyond to…
Pam Jackson went above and beyond to answer all our questions and make the transition from landline to VOIP phones and fibre trouble free.
We couldn't ask for better customer service
7 de julho de 2023
Opinião espontânea
Resposta da KCOM Business
Good morning!
Thank you for such a great review!
We are so happy to hear you are pleased with the service you received.
We appreciate your feedback and will pass this on to the team.
Kind regards,
Sara
Wendy and Lee communicated to resolve…
Wendy and Lee communicated to resolve our issue, I was not passed around the team. Great service today, thank you.
4 de julho de 2023
Opinião espontânea
Resposta da KCOM Business
Hello,
Thank you for your review!
We are so pleased you enjoyed your experience with us today, and we will pass your feedback on to the team.
Kind regards,
Sara
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.