I'm at first time customer and the website was so easy to use. Unlike other sites, I was left to order what I wanted at the time. Other sites I've used in the past kept sending suggestions on what to... Ver mais
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Leia as opiniões dos outros
Amazing quality products. Fast delivery. Hello doggy jumpers amazing soft material. T shirts light and airy to wear, soft and easy washable.
Since buying these for my husband and kids they won’t wear anything else. Comfortable don’t ride up my son lives in his. Ordered several pairs recently and one pair had a defect I emailed and got an i... Ver mais
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The mens boxers and moto boxers are fantastic and do everything Kecks claim. No riding up or dropping down, my worst moment when riding on a track, nothing like a bit of chafing! The moto socks are g... Ver mais
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Informações sobre a empresa
Sobre Kecks
Escrito pela empresa
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Informações de contacto
Reino Unido
- kecks.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
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Every drop Kecks seem to up the level
Every drop Kecks seem to up the level. It’s like they’ve got a cheat code compared to any other brand!
Keep it up boys… still unrivalled 👊🏼👌🏼
20 de maio de 2026
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Been after my Billy’s world hoodie for…
Been after my Billy’s world hoodie for over a year now!!! Jumped on the chance when the merch drop finally came even when I was on a family holiday in Greece 🤣🤣🤣 thanks boys, hope Ed reads this. What a mint business you got going on here man 👌 PS Stan is still a minge 🫡😘
8 de junho de 2026
Resposta da Kecks
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Nice t shirts but the fit wasn't the…
Nice t shirts but the fit wasn't the best good material tho
8 de junho de 2026
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Great selection of socks and underwear…
Great selection of socks and underwear for men. Well definitely continue to use.
8 de junho de 2026
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Great experience ❤️
Fast delivery! Brilliant quality. My son loves his bucket hat and wears it all the time.
My boys are big on motocross and the products have to endure a lot.
Thank you will definitely shop again soon.
22 de maio de 2026
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Great service & quick delivery time
Great service & quick delivery time. Really happy with my purchase.
5 de junho de 2026
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Hassle free experience
Hassle free experience, fast delivery & good quality product.
5 de junho de 2026
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Very fast delivery going to have one…
Very fast delivery going tk have one happy dad on father's day
5 de junho de 2026
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They're like a pair of tights awful…
They're like a pair of tights awful texture very thin not particularly comfortable or supportive
18 de maio de 2026
Resposta da Kecks
We’re sorry to hear the product wasn’t right for you. Our boxers are designed to be lightweight, stretchy and breathable, but we understand everyone has different preferences when it comes to fit, feel and support.
James
Kecks Customer Service Team
Had many things from kecks 10/10
Had many things from kecks boxers, moto socks and billy bold merch quality and comfort on all items are 10/10
6 de junho de 2026
Opinião espontânea
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No Response! Reviewed
Really impressed with the efficiency the order was processed and initial communication. However, the package has been delivered to the wrong address (Royal mail) despite efforts of us actually hunting the package with no joy. We have contact Kecks via their secure website link and had no response whatsoever! If Kecks wish to contact me and resolve the issue I'd be happy to reconsider my rating....but at the moment out of pocket and disappointed.
In response to Kecks, I received an automated response on my initial enquiry throught there brilliant secure website ensuring yoh actually have a verified order. The response I received after chasing my enquiry was indeed to confirm the delivery address. My further follow up email...asking for an update the told me to do what I had already done check with neighbour....all of the street, and dispite us not having a registrated secure delivery stop it was left somewhere. Whilst I appreciate the order was shipped in a timely manner....I have received my order...and neither royal mail nor kecks seem to he bothered....so as at today 15th June, my review remains at a disappointing 1 star. 😱
1 de junho de 2026
Resposta da Kecks
Hi Claire,
We’re sorry to hear you’re disappointed, however we do feel this review is unfair as we have been actively responding to your messages.
Our records show your initial enquiry was received on Wednesday and replied to the same day. We then responded again requesting confirmation of the delivery address, which you provided, and we followed up after reviewing the Royal Mail delivery information.
Royal Mail’s tracking and photographic evidence show the parcel as delivered to the delivery address provided on the order. We appreciate that you have checked with neighbours and searched the surrounding area, and we understand how frustrating this situation is.
We have continued to respond to your messages and investigate the information available to us, so it is not correct that you received “no response whatsoever” from Kecks.
We are also still working with Royal Mail to establish exactly what has happened and to see if the parcel can be located before determining the most appropriate resolution. As soon as we receive further information from Royal Mail, we will update you directly.
James
Kecks Customer Service Team
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