KEF Opiniões 192

Bought KEF LSX speakers a few years ago when they were first released.
Got red blink of death in 2022- speakers had died. So I contacted KEF in Kent.
Very good customer service.
Posted speakers to factory in Jan2023. Got the speakers repaired and returned within 2/3 weeks.
Speakers as good as new.
Very happy with the whole experience.

Can’t help myself. I have experienced kef customer service and it has been nothing but superb, I don’t understand some of the comments here. I bought from an authorized dealer, who sold me a product with a mark in the speaker cabinet, a new pair was sent to me without argument. I went through the correct processes in a reasoned way and kef responded brilliantly. I don’t understand why some people on here are having a problem? There is obviously more to the story?

Shocking customer service.
Have been trying to return a faulty product for almost a month now.
They dont respond to emails, and when they do (via returns form) and ask you a question its another week before they respond again or totally ignore you, at which point you have to submit a new returns request.

I have been a Kef owner for 30 years. Bought a pair of their earbuds MU3's. 10 months later I am on my second pair because the ones from the factory were broken. I am trying to contact them because the replacements are now faulty and they don't want to know. My speaker hero's for 30 years are now disappointing cowboys. It seems everyone feels the same. This once great hifi maker is now a joke. Such a shame they have become a bad manufacturer. A past leader is now selling its customers low end goods.

I bought two refurbished Kef LSX speakers on amazon warehouse (march 2021). On august 2022, they stopped functionning ("red led of the death" bug). Kef's warranty didn't take it neither amazon's. So the two speakers (1000€) felt in the trash.
Well done Kef!

Do not part with your hard earned cash on this overpriced British luxury product garbage. I have had mine for about 4 months and were working fine until i changed broadband supplier.

As expected reconnected all devices pretty easily throughout the house including other wireless speakers. The KEFs were a struggle but after completely disconnecting and reconnecting they worked….. for about 30 minutes. Tried reconnecting and have wasted hours trying to get them to reconnect, usually ending in failure but sometimes they reconnect to then drop out within a few minutes. The only way i can get sound through them is via the auxiliary output, so much for wireless!!

The only reason for a star is that is the lowest you can go, absolute crap. Next time i invest in WiFi HiFi it wont be British

Don't buy from this company. THey make amazing speakers but the connectivity is rubbish and the customer service even worse. Don't lose your time, I had to go mad, spent £1600 for "wireless" speakers, run all the tests in the world and they told me it's a network issue coming from my end when its not. Dont buy!!!

The speaker I bought (LSX II) lives up to the reputation of KEF as a hardware company, but what took me by surprise how bad the customer service is. Too bad reviews of their products never seem to touch upon that aspect of the KEF company, at least for now. The KEF website is top-notch, detailed, highly professional, so you only discover later that much of what is promised – does not quite exist actually. Post-purchase customer service is barely existent. Establishing a meaningful communication is very hard, there are minimal or no responses to your asking for help. I was not provided a tracking number (imagine that, for a shipped products valued more than thousand EUR), speaker pads that were also purchased were not there with the shipment, even though they were seemingly shipped together. Finding what went wrong and what to do, was a prolonged process of e-mail communication with half-baked results. I also received no reply to my inquiry related to the firmware update issue I had with the speakers, but the issue suddenly resolved itself after many days. Odd. The customer service needs a total rethinking and reconstruction. I do not know what is going on in there, but KEF are creating an impression of cheating, at least of not caring after getting your money. Very sad. And dangerous for the prospective customers.

My experience with customer services... My kef folding headphones developed a loose right ear elbow. Despite still being within warranty, customer services in Maidstone told me this was due to excessive wear and tear. Really, strange that as I'd rarely used them from new. Truth of the matter is the engineer in the UK did not possess the correct tools to deal with the problem. Never will I ever waste good money on a kef product - personally my view is as soon as they moved production from UK to China, it all went TU. Nobody from their customer services in Tovil, Maidstone, gives a damn. I now have a replacement set of headphones from AKG - quite honestly the quality puts my old kef headphones in second place and they cost half... Enough said.

Simply nonexistent customer service! I have sent them several emails with photos of the 1000 euros defective LS50 from the first 6 months and never accepted to activate the guaranty!! Outrageous! I am now initiating a law pursuit against them.

I purchased a KEF Muo Bluetooth speaker back in 2018 and used it sparingly over the years. probably only around 10 times or so. While the sound of the speaker was good, it broke out on me this year. I reached out to warranty service here in HK, but was told that the product has been discontinued and they are out of battery material to repair the speaker. The CS person told me that they will try to look for a solution but no promises. While I appreciate the offer, they had no concrete solutions to offer. I made it clear that it is unacceptable for a product to be defective with such little use. The biggest problem is the product is now just a glorified paperweight. They couldn't even offer me a recycle option. Now I am stuck with a useless paperweight with no solution in sight. I asked if they could provide me with a solution such as a coupon code or replacement but have not heard back from them in a while.

This product was priced over 200 euros, and even my cheap jawbone bluetooth speaker which was brought even earlier and at just a fraction of the Muo's cost is still alive and kicking. This leaves me with great distaste when you consider this to be a high end product.

I am extremely disappointed with the warranty and customer service support and this is probably the last time I will purchase products from the brand. They simply do not stand by their products.

Trying to get support on my LSX series since 3 months now. I do not get a reply. Tried all possible ways but they just do not respond. No idea what to do now. This is crazy

Worst customer service possible. My LSX speakers stopped connecting so I sent them in for warranty repair over 2 month ago. Customer service will not reply to emails or voicemails. Have tried many many times. Can’t talk to a real person.

I don’t know where my speakers are and I’m out $1000.

Will never recommend or purchase anything KEF ever again. Seems I am not alone. Don’t buy their products.

I regret buying the KEF LSX. it won't connect to wifi. it won't connect to the kef controll app. no response for my email to kef ...poor customer care. i can just connect it to Bluetooth and optical fibre to tv. cant do any adjustments. real waste of money total disappointment

Purchased an 'Mu3' pair of true wireless earphones, from eu.kef . Shipment email arrived only 59 minutes later (!); there was no tracking number or any other details. The order page in their site shows an invalid GLS tracking number and relevant link.

8 days later, I have already sent them 3 emails asking for shipment details, never got an answer.

The advertised delivery time was '2 to 7 days'.

I thought buying at full price, directly from a (reputable) manufacturer's on line store, would be a better experience. Wrong.

U P D A T E: Posted my review 12:19 pm. Received an update from KEF, with a valid DHL tracking number, at 12:42 pm.

Great Q950 speakers. Terrible service from their logistics partner Amazing Company or AMACOM. No tracking number at first then a tracking number that didn't work, then delivery without any warning of my speakers in damaged cartons. Finally unpack to discover that the speakers themselves are damaged. Have emailed Amacom. No response. Have called and they are clearly not answering their phones. Dump your logistics partner KEF they don't match the standard of your products. Don't order directly from KEF if you don't want to experience the same total lack or respect and waste of time as I have done.

Brutal!

Spent 2 grand and spotify connect doest work. Any they have ZERO customer service. Yes, Zero!!!

Avoid

I gave one star because there is no zero. Worst customer experience ever! Really, the worst of my entire life and for a premium fee. Where to begin: no reply to my emails, no reply to my phone calls, if they do reply they always pass me to colleague who never replies. I've sent dozen emails and made numerous calls. No response at all! Initial shipping was cancelled, now waiting for a new one without any further update, tracking number, information, communication. Please note, I made my order a month ago. Premium product, low-class customer experience. Unbelievable! How is this even possible?

I doubt that they do not have so called 'customer service' at all. At least, it is impossible to get any kind of contact/response via support site.

They don't bother to answer any questions.
I've got a problem with their product, but seems that they could not care less. Three question by now at the same topic.. And what I get? Silence ..