Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Informações de contacto
91 King William Street, Adelaide, 5000, ADELAIDE, Austrália
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
4,8
Excelente
203 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Friendly service and very…
Friendly service and very accommodating. I am not techie at all but they explained everything very clearly and help me through any issues i have
22 de novembro de 2023
Great service
2 de novembro de 2023
Prompt and friendly service
Prompt and friendly service, coupled with good communication skills are KernWifi's strong points. Anyone else will find them hard to beat.
3 de outubro de 2023
Good prompt reply and resolution to my…
Good prompt reply and resolution to my problem.
Kern a great value local company.
10 de setembro de 2023
my issue is not resolved and I have…
my issue is not resolved and I have only one line of phone.
I am Ali kosari and my address is Suite1A Knox private hospital Wantirna VIC
25 de setembro de 2023
Opinião espontânea
Resposta da KernWi-Fi Pty Ltd
Hi Ali, I have checked the job ticket, we did not hear from you and the ticket was closed off. See below:
Please call the office on 08-7100-5432 to assist you.
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To Admin
Nathan has checked all sip registration etc from KernWi-Fi and this is all working. I have also spoken to Arash.
Please contact your phone handset company as it appears something from their end.
More than happy to speak to them to have this resolved.
//------------------------------------------------------------------
Problem solved
Personal, prompt and professional service as always. Issues resolved by a real person.
11 de setembro de 2023
Prompt service
10 de agosto de 2023
Great personalised and prompt service
Great personalised and prompt service. Very helpful
20 de agosto de 2023
eldercare Oxford retirement site Hove
The tech that came out from your company Simon was great very helpful and knowledgeable with what he was doing even when the residents asked him questions
8 de agosto de 2023
no contact on ticket fixed my self
28 de julho de 2023
Excellent response time
I text Christine and she had the problem fixed within 10 minutes
7 de agosto de 2023
Opinião espontânea
Always on hand to help with any issues
Always on hand to help with any issues. Really going to miss Christine's support. Unfortunately having to leave Kern due to coverage (trees)
29 de julho de 2023
Opinião espontânea
AmazIng service
AmazIng service.
Christine and the team well and truly go above and beyond in supporting their customers. With time critical clients and requirements they have never failed to deliver.
Thank you for the continued support!
21 de junho de 2023
Kern WiFi -their staff and service is…
Kern WiFi -their staff and service is just Top Class! So great to speak to and support a local business
28 de maio de 2023
Extremely helpful
8 de fevereiro de 2023
Usage
Good moring, about 3 weeks ago I went to my account to check my usage. Nothing was showing.
I received a call from Kern letingme know that it was getting fixed.
As of Saturday it is yet to be fixed.
Thank you
Regards
Ray
27 de janeiro de 2023
Great customer service as always!
Great customer service as always! Thanks for your prompt reply and solving the issue. Very happy customer!
1 de fevereiro de 2023
Opinião espontânea
Very happy with service and…
Very happy with service and communication and are always available to help. Definitely recommend
10 de janeiro de 2023
325 Louds Hill Rd, Willunga Sth.
My location was a difficult one to find signal. Also weather here is problematic, as wind was 65kph, making work on the roof uncomfortable, with wind chill down to 7`C. Simon did a great job.
15 de dezembro de 2022
Opinião espontânea
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