KGORGE Curtains Opiniões 442

TrustScore: 4 em 5

4,1

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Classificada 4 em 5 estrelas

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... Ver mais

Classificada 5 em 5 estrelas

These outdoor curtains are absolutely beautiful. They hang well and were easy to install. Someday in the distant future when they have been too sun beaten to hold up any longer, I’ll be ordering from... Ver mais

Classificada 5 em 5 estrelas

KGorge has been very responsive in customer support. The canvas we received to use in covering a breezeway is high quality material and withstood a recent diluge of rain. The only issue we have had... Ver mais

Classificada 1 em 5 estrelas

Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more... Ver mais

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Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Kgorge is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: Kgorge curtains are designed by designers from Europe and USA. The original fabric processing, dyeing and production of Kgorge products are all completed systematically in our own factory, and all Kgorge products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

442 opiniões

5 estrelas
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1 estrela

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Classificada 4 em 5 estrelas

The curtains are robust & can take alot…

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eventually tears apart. Ive purchase at least 30 % of re-orders depending on what side of the porch takes most of the south & western afternoon sunlight. Overall, the quality is good compared to other products with similar material.

28 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A Big Upgrade

The cover is a BIG upgrade from the “sun sail” I used before. It’s waterproof and has handled two windstorms so far with no issues.

23 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I bought a 13x16 ft lite blue sunshade…

I bought a 13x16 ft lite blue sunshade shade. I spent about $300.
The sun shade was waterproof but I had to pull it tight so the rain would not puddle and sag.
Every time it rained I had to lift up the sag to get the water off. That was such a pain. Finally after a little over a year and a good downpour the sunshade ripped like a sheet of paper. Kgorge said the sun shade was out of warranty and I could purchase another sunshade at a discount.
I went on Amazon and bought a 12x16 black and green tarp with grommets every 20 Inches. The (D) rings on the corners were heavily sown in Very strong. I paid $45.00 couldn't be happier. I would not recommend their waterproof sunshade. Waste of money. Poorly made

10 de abril de 2025
Opinião espontânea
logótipo da KGORGE Curtains

Resposta da KGORGE Curtains

Dear Customer,

We’re truly sorry to hear that the product did not meet your expectations and for the inconvenience you experienced.

Our shade sails are custom-made to specified dimensions and designed to work within a particular installation setup. Because of this, achieving the right sizing, tension, and installation angle plays an important role in how the sail performs over time. Additionally, during severe weather conditions, we recommend temporarily removing the sail to help avoid potential damage.

It may also be helpful to note that fabric shade sails and tarp-style covers are designed for different purposes. Fabric shade sails are intended as tensioned structures that provide shade while integrating visually into outdoor spaces, whereas tarp-style materials are generally designed for direct coverage and utility use. Because of these differences, their performance can vary depending on the installation and conditions.

That said, we understand how frustrating this experience must have been, and truly appreciate you taking the time to share such detailed feedback.

We’re always working to refine both our products and the guidance we provide, so they better support different outdoor setups and customer needs. We’ll also take your experience into consideration as we continue to expand and improve our product range.

If you’d be open to it, we would genuinely welcome the opportunity to learn more about your setup and explore whether there’s a more suitable solution for your space.

Classificada 5 em 5 estrelas

Quality material and servide

KGorge has been very responsive in customer support. The canvas we received to use in covering a breezeway is high quality material and withstood a recent diluge of rain.
The only issue we have had is in the suggested measurements. We were encouraged to get a canvas 90% of our needed dimensions and it has been a little too small. And the canvas did not have enough gromets. We have made adjustments for both of these and are making it work.

5 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I’m very pleased with my curtains

I’m very pleased with my curtains, tie back and weight holders. I sewed the weight holders to the bottom of each end of the curtains and put corn hole pouches in them. That works perfectly. The material is much better than I expected and the color is just as described. I ordered a custom size, which was easy to do. It was a pretty quick turnaround. Didn’t realize they were made and shipped from China but that wasn’t an issue. Quality work and material. I’d definitely recommend and order from them again.

25 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Shelia was amazing

Shelia was amazing , she went above and beyond to help customize our project . The end result is our patio becoming something we never thought we’d have to enjoy during cold months here in the mountains of tennessee!!!

7 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great curtains!

This is my 3rd set of curtains and I love them! They work in almost any arrangement. As you can see, I needed one to attach yo a beam on our patio. The bows are really cute!

14 de julho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Dark colors FADE VERY QUICKLY.

While the quality of craftsmanship for the curtains is good, the darker colors fade VERY quickly and then look terrible. I have mine hung around a hot tub and less than 3 weeks after hanging them, they are all terribly faded (and this is Fall weather in Tennessee, not Florida sun.) The exposed part of the folds is bleached out and the inner part of the fold is darker, so when they are opened, there are horrible, faded stripes throughout.
I notified the company and attached photos and they agreed that they are not fade resistant and offered to send me a set of light cream colored curtains. They really need to make a disclaimer that dark colors are NOT weather/sun fading resistant at all; even though they are advertised as outdoor curtains.

2 de setembro de 2024
Opinião espontânea
logótipo da KGORGE Curtains

Resposta da KGORGE Curtains

Thank you very much for sharing your feedback. We sincerely apologize for the fading issue you encountered and are here to make things right. As we don’t have your specific order details, could you please kindly contact us at service@kgorge.com so we can provide a solution?

Customer satisfaction is extremely important to us, and in response to previous feedback regarding fading issue of standard outdoor curtains, we launched our Fadenomore fade-resistant outdoor curtain line two years ago. This upgrade was specifically designed to address color retention using yarn-dyed outdoor performance fabric for long-lasting vibrancy. We would be pleased to offer you a suitable upgrade or replacement.

Additionally, we are gradually phasing out color options of standard outdoor curtains that have reported fading issues, and we remain committed to continuously improving our products to better meet our customers’ needs.

We truly appreciate your understanding and patience as we work to ensure a better experience for you.

Classificada 1 em 5 estrelas

STAY AWAY! NO REFUNDS ALLOWED!

Stay away. They do not allow returns if you are not satisfied with your purchase! They don’t allow returns if the product is not damaged. It doesn’t matter if you are not happy with the product. I even offered to pay for the return, which I should not be responsible. They still didn’t allow a return. After I ordered, they sent an email saying they shipped my order, but the shipment never arrived. I called and they told me I needed to call USPS to check on my order. It was only after a fews days of them telling me nothing to resolve this issue I stated I wanted a refund if I didn’t get the order that they decided to ship it again. I got confirmation from the post office the first order was never received by them, and it was also confirmed by their own tracking number. This company tries to intentionally stall you in an effort to mislead you. The customer service representatives are incapable of resolving an issue. Customer Service on the telephone was nothing more than a live voice mail. They had no answers. They just said they would forward message. The customer service agent via email, Shelia, emailed me back and forth for three days about my return before finally saying they have a no return policy if the product is not damaged. They don't care if you feel the product was misrepresented and you are not satisfied.. She only told me about the no return after I continued to refuse a $30 partial refund on a $262.36 order. Why not tell me day one you have a no return policy. Again, they have very misleading and stalling tactics. I hate the quality of my curtains. The looked cheap. It's not what I expected, so I can't use them. They are much too thin. Not like they described. Yet, I am unable to return them. I didn't realize this when I purchased. This company is shady. This is why you can't find them or leave a review on Google. I will never purchase here again. This is by far the Worst company ever!!! Companies that don’t accept their own unused product back is very shady. Just stay away! Only shop with vendors that accept returns, because you can never really tell what you are getting when ordering online. Shop with vendors you can trust are transparent, honest, and want to earn satisfied customers not force people to keep their products because they don’t want it back.

Update: KGorge, you sent an email hours after you saw my negative review post. You were told not to contact me again if you were not offering a full refund. You conveniently left that part out! Why would I accept a $30 credit and let you keep $232.36 of my money for product I feel I was misled me to buy. If you want to be transparent, indicate on the checkout page that items are not returnable. That’s real transparency! Consumers don’t fall for their replies. I told no lies in my review!! STAY AWAY CONSUMERS!!

1 de setembro de 2024
Opinião espontânea
logótipo da KGORGE Curtains

Resposta da KGORGE Curtains

Dear customer, I am sorry to hear that you feel disappointed and frustrated about your purchase. However, I hope you believe there have never been any stall tactics during the whole process. Unfortunately, the first parcel was missing during shipping. We acted promptly to resend your order after we received your feedback, and the curtains were finally delivered successfully within your required time frame.

Our return policy is transparent, and you can find all the details on the return page of our website. We recommend our customers check the full information before making a final decision. We have several years experience in the industry, and our curtains have received much positive feedback from our customers. All our products come with an one-year warranty, so you can rest assure about their quality.

As you mentioned, we could have turned down your request at the very beginning. However, we understand that the shipping process may have caused inconveniences for you, and we sincerely wanted to improve your experience. Therefore, we actively communicated with you and tried to handle your case as an exception, offering an additional partial refund. We sent you emails, and you told us not to contact you anymore. I regret to see that you refuse our communication and have chosen an extreme way to deal with the situation. I hope you can reconsider and communicate with us to improve the situation.

Classificada 5 em 5 estrelas

Great value

Great value. One thing I learned that may help you …. think twice about the option of waterproof sails. THEY REALLY ARE! And the pooling is a problem! Good product and will purchase again … but not waterproof!

1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

We will re order

We ordered curtains, and there was a discrepancy. Ultimately we did receive a refund. We still believe the product to be good and plan to reorder curtains.

14 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Worst Company

This company is the worst I’ve ever dealt with. I purchased some curtains that weren’t going to work for my gazebo. I returned them as they came same package etc, after they received my returned package I waited for two months for refund, no luck so I file a complaint with PayPal, PayPal wasn’t much of a help either they informed me that I took too long to reply and some additional information was needed so case was closed. I opened a new case and here we are five months later and I still haven’t gotten my refund. I reached out to the company, and this was there reply, Dear customer,
Thank you for your mail and sorry for the inconvenience.
We checked and found the dispute over your order has been resolved, just the outcome of the dispute is in our favor.
But we will transfer the refund for you through PayPal.
Could you pls send us your Paypal Account?
We eagerly await your prompt response.
Wishing you a wonderful day!

Best regards,
Kara thats a not true PayPal dispute was never in their favor then they want me to send my PayPal account info again don’t you have this info in your files…. Will be filing a complaint against this company after reading several reviews … should have done that before I Believe they just give you the running around till you get tired and they stay with your money and resold the item…

1 de dezembro de 2023
Opinião espontânea

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