King Price Insurance Opiniões 

Worst experience with an insurance co ever trying to get a vehicle repaired is a nightmare as a client trying to get repairs done at a panel shop of your choice which is a right and ON THE PANEL OF COLLUDERS ITS VERY DIFFICULT DUE TO WHAT APPEARS TO BE A GANG OR CARTEL TAKES 3 MONTHS IS WAAAAAY LONG ENOUGH PREMIUMS PAID EVERY MONTH BEFORE FOOD EVEN BOUGHT BUT WHEN TIME COMES FOR PEOPLE TO DO WHAT THEY GET PAID TO DO ITS VERY DIFFICULT AND CHANGE CONSULTANTS EVERYTIME YOU FONE SO THE POOR SOUL THAT ANSWERED THIS MORNING CAME TO WORK AND CAUGHT A MONDAY HE WILL REMEMBER FOR A DAY OR 2 BUT THE consultant TOOK IT AS THE NORM OR EVERYDAY THING IM A HARD WORKING SOUTH AFRICAN THAT JUST ASKING FOR A SERVICE AND TO DO WHAT IS SAID IN THE SLOGANS AND ADVERTISING AND A LITTLE VALUE FOR MONEY
VERY DISSATISFIED NO STARS
SHAWN
DURBAN

This dispute relates to the fitment of a non-standard aftermarket windscreen on my BMW X3. Following its installation, BMW detected error codes indicating that certain safety systems supported by the original BMW windscreen were no longer operating as intended. As a result, BMW advised that the affected manufacturer’s warranty would not be honoured unless the vehicle is restored to BMW’s original specification.

I have spent more than three weeks trying to resolve this matter professionally. I provided the evidence requested from BMW, yet multiple follow-up emails have gone unanswered.

Insurance is supposed to restore your vehicle to its pre-loss condition. Instead, I have been left with reduced manufacturer warranty protection, an unresolved dispute, and an insurer that appears unwilling to engage.

Based on my experience, I cannot recommend King Price and will now be referring this matter to the Ombudsman.

ON A POSITIVE NOTE, KING PRICE AND PG GLASS HAVE AGREED TO REPLACE THE WINDSCREEN WITH AN OME ONE SUPPLIED BY BMW.

I've been with King Price for a couple of years now, and I'm very happy with the service I've received and the affordable monthly premium.

My first-ever motor vehicle claim with King Price has been extremely disappointing. After my accident on 1 July 2026, I was simply told to log my claim via the app. At no stage was the claims process explained, and I had to repeatedly chase updates because there was little to no proactive communication. I was even told I was on the consultant’s “to-do list” after following up myself. After my claim was approved, the third party accepted responsibility and offered to reimburse my excess. I then received an email instructing me not to accept payment because King Price first wanted to recover its own costs. I fully understand that insurers have recovery rights. My concern is this: if the third party is willing to reimburse my excess immediately, why am I expected to remain out of pocket while King Price first recovers its own losses? If this is policy, it should have been explained from the outset. Insurance is about more than paying claims, it’s about supporting customers when they need it most.

I have been with King Price, since they first opened 14 years ago and have never had an issue, even though I have had a lot of claims. Their service via WhatsApp is a dream and they have a super cool referral program where you get R1000 cash for every friend you refer to them that signs up.

Claim (CKP3072184/x2)

My car got into an accident while I was out of the country on the 18th of April 2026. All the information that was need to close the claim was received on the last week of May and I was asked for a settlement quote from my bank, this was given on the 29th of May.

On Friday 5 June I called to find out what is going on with the claim as a 3rd party's wall needs to be fixed due to security risks. I was told the person handling the claim has not updated anything on the system. I called the guy, he said he will work on closing the claim on that day and call me later, I never received the call.

I am still frustrated as the claim remains unclosed, I am still paying premiums and the bank. The 3 party is on my case due to frustration on their end as I have been noting the insurance will be in touch, but they haven't been. I also have car hire on my insurance, I got a car from the 1st of May to the 18th, and had asked to again continue with the last 12 days on my return, and have been struggling with this too. This is by far the worse experience I've had with any insurance company.

Their app is also useless, they keep moving the date of when the claim will be closed, the robot chat useless, and has not helped me once.

I highly doubt I will be returning to this company for insurance. Disappointed and frustrated really.

Had the absolute pleasure of dealing with Palesa today. What an asset to your company. Knowledgeable, thorough and an absolute gem. Called me immediately when she didn't understand my email. Which BTW was because I didn't put my question correctly. Thank You Palesa

King Price insurance is the best insurer that I’ve ever used. Quick, efficient and friendly. Would definitely recommend!

Non stop unwanted calls, even on a Sunday. Will never do business with these spammers. How did you get my no?? Never requested call back. You don't care about POPI ACT?? STOP CALLING!!

After giving the required 30 days’ notice and receiving confirmation of cancellation, I was still prompted to authorize a debit order beyond the termination date.
This constitutes an unauthorized debit request and reflects poor internal process management. The matter has been declined, but it raises concerns about billing controls and customer handling.

They even lowered my credit rating! for not paying for a sold vehicle.
They tried to take premium even long after the vehicle was sold.

Overcharged my for my premiums by almost 3x for two months in a row and refused to rectify and then were extremely rude when I said I'd like to cancel my insurance immediately. Then after saying I am going to get my brother to do they same they hung up on me.

King Price settle my claim without any hassles..
Every one from beginning till end were friendly ...helpfull and professional
Claim Manager..Assessor...everyone..
Proud to deal with King Price
Highly recommended..!!

Love King Price, Beat my quote by far when I bought a new car over December.

This is the worst insurance in za. I paid 3700 amd more insurance for 8 yrs and it got less, by the yrs as car depreciated but not lower than 3000 even in my 8th year. As i had no insurance for some time as i was out if country and I bought an entry level new BMW abd acceited a referral from my bro. . When I was in Country long enough again. I forgot to change, but I bought another new car 8 yrs later, I got other insurance quotes via bmw for insurance and moved overto a better company by far. A broker contacted me insisting I return to king price when i was ending my insurance for older car a month later. They insisted and kept calling even reduced premiums below the new insurers premiums by R80 and they brought out trust index **** claiming they are best and my other insurer is not reliable as I have 8 yrs claim free with them, they'd pay and loyalty is reward etc.
I accepted insurance with them very stupidly as under 2 month later they increased my premiums by 500. I reached out and was gaslit till I said if im not at least paying the same as my previous insurer that I left to come to them again id go back to my previous insurer. I was not well and randomly checking emails and saw they'd terminated my insurance with them and sent a brief junk.msil like mail saying so...that was all. They had not even told me verbally and id gotten no callback as promised onnthe matter. .My car was 3 months old and now without cover and noone even called me to tell me this. I had a few days left of cover.
Luckily I got cover fast and cover was awesome cover as KP send so much junk mail abd are so disinterested ...it was even pure chance I saw that email. Im so happy with my new insurer. I even had a claim and they paid with no issues 2 months after I joined, and after claim .my premiums are still lower than what king price Increased to. As for. King Price. I was never happy with them. I was just too lazy to change. I font miss the junk mail how hard it is, to even get help . My new insurer is cheaper and so much better. I only wish id never never used King Price now as the bliss and peace of mind is awesome and I pay less. I dont have to deal with King prices unprofessionalism and unreliability praise God. Best decision they helped me make. And I never had to deal wuth their **** claim process

I am a third-party claimant with King Price Insurance after one of their clients reversed into my vehicle. Despite submitting clear CCTV footage showing that their client collided with my car, my claim was still rejected, with King Price insisting that I drove into her.

This matter has been ongoing for two months with no resolution. Based on my experience, I would not recommend King Price Insurance to anyone.

Recieved excellent service from claims administrator Charlene Preller. Prompt response and authorisation approvals within a day.

The service provider you appointed for is a scam, he took my printer in 2024 after informing the insurance that it was not working therefore my claim was rejected. Since then, he has been promising to return it and last week he sent me a whatsapp that he will buy me a new printer at take a lot but till today, I’m still waiting, Rustenburg Home and Appliances is a scam!!!

1 Star – Unfair rejection and zero compassion (Claim CKP3030251/1)

On 23 August 2025, I parked at a restaurant with my daughter and her friend. At 20:00 I discovered my car had been stolen. My priority was the safety of the children late at night. I got them home and reported the theft to police the following morning at 11:00.

King Price rejected my claim (letter dated 08 September 2025) purely because I did not report the theft “immediately.” This is an unreasonable and heartless application of policy wording. Any parent would have done the same in my position.

Insurers are supposed to assist customers in distress, not punish them for putting their children first. I have now lodged a complaint with the Ombudsman for Short-Term Insurance. If you expect fairness or empathy, do not trust King Price.

The only reason King Price received a 1 star rating is because zero is not an option.
Their customer service is deplorable. I have never received a single piece of documentation from them yet I get debited every month even though I have not had my vehicle in over 4 months.
They answer e-mails with an automated response and never bother to actually assist. I would hate to know how their clients are treated at claim stage.
STAY AWAY!!