Auto & General Opiniões 

Disgusting in every way ! They will take your money but do everything they can to get out of paying any legit claims - they are misleading in there policies and Lie - They are associated with BUDGET DIRECT . Please heed the warning by over 90% of customers who have given this company negative reviews and insure with another company !

A horrendous service, focus exclusively on how to benefit themselves.

I had a not at fault claim that costed me an increase in fees for a few extra coverages they didn’t have listed in the beginning (car ceramic coating, for example) and my car has been fixed without it being applied.

They also found a way to force me a fee increase by only going ahead with with the not at fault claim if I said yes to the changes - approx $1,000/year.

ING and auto & general car insurance should no longer be operating. They couldn’t care less about the service.

I can’t even describe how frustrated I am with this entire experience. The customer service has been absolutely terrible. The staff don’t seem to know how to deal with customers professionally - they’ve been rude, dismissive, and unnecessarily pushy over the phone.

There has also been a complete lack of communication between team members. I’ve had to repeat myself multiple times and have received conflicting information throughout this process, which has only added to my frustration.

This has been one of the worst customer service experiences I’ve ever had. It’s incredibly disappointing to see a company operate this way.

Auto and General I have a scratch n dent, a tyre and rim policy and a warranty with them. When i opened up a claimed for a pothole damage on 2 of my rims. By the time i got a qoute from 2 companies the 14days was up but the guy who called me assured me he would open up the claim once i have all the documents. Till today its been almost 3 weeks no call back. I left many emails but still. This is a legal matter because i pay for a service which Auto n General is not giving to me. As least get back to me. Another thing is they want to replace a rim that looks like my old one not the same but looks like, how odd will that look on the car. Im ready to cancel all my policies with them. And I want a full refund because they never render the service they promised.

I have never experienced such a disappointing and distressing insurance claim.

My vehicle was insured through Qantas Insurance and underwritten by Auto & General. What should have been a straightforward motor vehicle claim became months of unnecessary stress, financial loss and repeated failures in claim management.

From the beginning, I felt I was not treated fairly. During an early recorded telephone conversation I was questioned about criminal matters that had nothing to do with my claim after I was apparently mistaken for another person. As a customer, this was humiliating and completely inappropriate.

My vehicle was involved in a significant collision. Despite serious concerns from experienced industry professionals that it should have been assessed as a total loss, Auto & General proceeded with repairs. When the vehicle was finally returned, it was not in a roadworthy condition. Within minutes it developed significant problems, including mechanical issues, and had to be returned immediately. Even after further work, the same concerns remained.

I then sought independent assessments at my own expense. Mercedes-Benz, McKinnon Tyre Service and Pedders all identified accident-related issues. Pedders advised that the rear suspension and hub components were bent, raised concerns regarding possible structural damage and concluded that the vehicle was unsafe to drive. Despite this, I was expected to accept the repaired vehicle.

Instead of resolving the problem, I was forced to spend thousands of dollars proving what should already have been apparent. My out-of-pocket costs have exceeded $7,500, including Mercedes-Benz inspections, independent mechanical reports and hire vehicles. I have also continued paying approximately $1,100 per month in vehicle finance on a car I have been unable to safely use, together with significant lost income.

The emotional impact has been just as significant. I have complex medical conditions and caring responsibilities, including transporting my autistic child and assisting my elderly mother to medical appointments. Rather than helping a customer during a difficult time, Auto & General’s handling of this claim created months of additional anxiety, uncertainty and financial hardship.

The most concerning aspect is that this matter could have been resolved much earlier. Instead, I was repeatedly required to obtain further evidence, challenge decisions and escalate my concerns simply to have legitimate safety issues acknowledged.

I sincerely hope this review is seen by Auto & General’s senior executive team. This claim demonstrates the importance of listening to customers, properly investigating independent expert evidence and ensuring repaired vehicles are genuinely safe before they are returned.

I remain willing to resolve this matter professionally, but after everything I have experienced I cannot recommend Auto & General based on my claim handling experience.

Zero stars. If you lodge a complaint about lack of progress or communication, the complaints team will continue to ignore you too. No response to several emails & case managers refuse to answer calls unless you threaten legal action. They have done nothing to repair a roof with multiple holes from hail over 8 months ago. I waited on hold for 4 hours yesterday, and none even answered my call! God help anyone using these clowns.

Auto & General has turned my car claim into a disaster. The assessor assigned to my vehicle has shown absolute incompetence, zero urgency, and a shocking lack of communication.

The assessor failed to give the panelbeater clear instructions on how to handle the parts ordering, which has now caused unnecessary delays and confusion. This is basic claims management and Auto & General couldn’t even get that right.

What makes this worse is the silence. I have requested feedback multiple times, and the assessor simply ignored me. No updates. No explanation. No accountability. Just complete disregard for a paying customer.

This is not “poor service.” This is negligence, and it has directly affected the progress of my repairs.

I expect Auto & General to take responsibility immediately. I want the assessor to contact me directly and explain what is happening with my car, why the process was mishandled, and what they plan to do to fix this mess.

If this is the standard Auto & General operates at, customers are being failed long before their cars ever reach the workshop.

SINCE APRIL MY CAR IS STILL WITH THE REPAIRER, I WANT MY CAR FIXED.

6 months ago, I was involved in a not-my-fault head on crash. This is when I learned my insurer - Coles Insurance - is underwritten by Auto & General Insurance. My Hilux was assessed after a month by a guy in South Africa and was deemed repairable although the chief mechanic admits it has chassis damage. Then they made a mistake in ordering parts, then they misjudged the extent of the damage and has to order more parts. Long story short, I still do not have possession of my car. I filed a complaint to Auto & General Insurance for unreasonable delay and they rejected my complaint stating they have the right according to the PDS for delay due to ordering parts. Now I am filing a case at AFCA, hopefully it will get resolved. Meanwhile I am still paying them my monthly insurance, not to mention my rego and loan and 6 months on, I still do not hacve possession of my work vehicle.

worse I insurer in history. se the Electric Viking news story in YouTube budget direct and auto and general are criminals

I don't understand why system forcing me to give them one star before I can write they don't deserve , auto and general really scammed me, I was with budget for the longest time and they paid all my claims without struggling. It happens that I started and I wanted my business to be insured I then called budget to send me a broker to look at my business they send auto and general broker, I was so confused he said we work under one umbrella I then phoned budget to check with them, I was told their the one that sent him. I then ask him to put my car too under the business, he just ask for policy number since he was going to move it from normal insurance to business. I then got involved in an accident they rejected my claim telling me I should get the car back in 48 hours from their storage. The following day the manager called me telling she will investigate further and I should wait with going to fetch the car it was Monday when she call I waited the whole week for her to get back to me, I then called the following Monday they said they will get her to call me i waited again, until today 6 weeks in waiting what kind of service is this, I hope this review will save someone before making biggest mistake of their lives.

Good day All, I would like to share my painful experience and still ongoing with AUTO&GENERAL INSURANCE.

I have experience horrible service, directed to Auto and General entirely. 2nd of Jan 2026 a motorist, over took a few cars on a solid lane, drove into my right side of my vehicle while I was busy waiting for any cars in the oncoming lane, As I turned in , out of nowhere a Motorbike speeding straight into the right side of my vehicle, damaging my vehicle, I was told by Auto and General that I dont have to claim through the Kingprice directly but with Auto and general, updated by their trusted advisor, saying Auto and General will claim for damages and my excess back from them. It was a lie and a way to take the customers money. I received my car back from Dals auto forcing me to pay the excess first before I could go and see my car, red flags everywhere, I was also told that after inspecting my car they told me that they were only told what to fix, more than 3 damaged areas not fixed, used bad aftermarket parts that doesn't align well and easily visible, I was told by the panel beater the assessor removed it as part of the repair, I now have a vehicle back with incomplete repairs done and not hearing back from an insurance company who you suppose to trust with automatic deductions every month, First time claimed in my life and I have been told they wont be able to get may excess back and just like that its the customers issue to deal with. Horrible horrible!!!! I will not stop here Auto and General

WILL NEVER EVER REFER ANYONE TO THEM OR BE A CLIENT OF THEM!! A CLIENT OF THEIRS DROVE INTO ME FROM BEHIND WHILE I WAS SITTING AT A RED ROBOT!! THE CLIENT WAS BUSY ON HER PHONE!! I TOOK MY CAR TO 2 PANELBEATERS WHO DID THE ASSESSMENT!! I HANDED IN THE ACCIDENT SCENE PHOTOS TOGETHER WITH THE ACCIDENT REPORT AND BOTH ASSESMENTS WITH DAMAGE PHOTOS TO THEIR 3RD PARTY !!! THE DAMAGE WAS OVER R100 000 !!!! THEY CAME BACK TO ME WITH A RIDICIOULESS AMOUNT OF R26000 !! CAN U BELIEVE IT!! THEY SA ID TO ME I MUST FIT 2ND HAND PARTS TO MY CAR! I REFUSED TO SIGN AND TAKR THE MONEY!! MY CLAIM IS STILL ON GOING WITH THEM!!! THEY ARE PATHETIC AND BIG SKELMS!! WHY DO U HAVE LIABELITY COVER OF BETWEEN 1-5 MILLION IF U NOT GOING TO PAY OUT THE RIGHT AMOUNT!! NEVER EVER GO TO A&G U WONT GET UR MONEY IF U NEED TO CLAIM ESPECIALY 3RD PARTY CLAIMS!!! PATHECTIC AND USELESS SKELMS!!

No stars. This insurer is lower than a snake's duodendum. They take their excess before considering your claim and then muck you around for months. In the end I withdrew my claim for $2450 for property damage to my house and I could not tolerate them any longer and could not deal with unintelligble people in Sth Africa. I am still waiting for my refund of excess in the sum of $1000

On 19 August 2025 I submitted a claim on the app. I then waited a day, 2 days, 3 days and no response. After 5 days I CALLED in and they had no idea about the claim at A&G. I spoke to a super rude lady who then got the manager involved and 3 days later after I CALLED in again they said the app was in limbo but they found the claim and will process it.

Another week passed by and I CALLED in again (3 weeks already and not a single reach out from A&G) to say that the car is overheating, they arranged for the vehicle to be collected and towed to an autobody repairer for assessment. After 2 weeks NO CALL or UPDATES I CALLED in AGAIN. To be told the parts would be arriving 30 October and they claim no damage to my radiator (which is not true as there was coolant at the accident) Since 19 August 2025, I have rented a vehicle for 2 months, called in about 20 times and paid 3 months insurance. A&G needs to refund all these costs and pay out for the vehicle as a write off. Market value is resale vs purchase, 2007 Mazda MX-5 sells for R225k and gets bought for around R150K so average market value is around R185k, 3 months insurance and 2 months car rental not to mention 20 calls from my end, A&G should be paying out roughly R200k

They have stolen my vehicle as it stands because no repair and no payout and AGAIN NO COMMUNICATION whatso ever.

Their holding company IDRD and LAURA are also a bunch a liars, she said normal turn around is 5-15 working days, today marks 12 working days (with a promise of putting my 2 month old case on the top of the pile and I would get a response in 5 working days) STILL NO CALL from A&G or any updates.

Their app is useless and nobody reads messages.
Their call center staff are untrained and useless.
Email is a joke and never goes through.

I already layed a complained on hello peter AND FB and STILL have not received a single call to apologise or sort the matter out.

ABSOLUTE JOKE ! Do not deal with these criminals and liars, the false claim the A&G is a big company and underwrites insurance is just a sales marketing strategy. I will not be a client and NEVER recommend them to anyone !

If I could give zero stars, I would. In fact, I’d give negative stars if physics would allow it, because my experience with Budget Insurance has been a black hole of incompetence where time, energy, and sanity simply vanish.

The claims team appears to have been trained by a combination of circus clowns, fortune tellers, and perhaps a group of pigeons pecking at a keyboard. Asking them for help is like trying to get directions from a cat—it’s technically possible they could assist, but don’t hold your breath.

And then there was Mr. Rude Claims Advisor, who sounded like he was auditioning for the lead role in Coughs & Splutters: The Musical. Forget customer service etiquette, I was lucky if I got through his mucus concerto without feeling like I needed to sanitise my ears. When I politely asked for a supervisor after his snotty (pun fully intended) attitude, he didn’t say a word. Not an apology. Not even a passive-aggressive grunt. He just hung up. Like a sulky toddler who lost at Monopoly.

So, Budget Insurance, here’s the takeaway: If your idea of "customer support" is phlegm, attitude, and vanishing acts, then bravo—you nailed it. If not, might I suggest investing in staff training, basic manners, and maybe a box of tissues?

To anyone thinking of insuring with Budget: you’d have better luck stapling your policy to a pigeon and hoping it gets delivered than expecting this crew to handle your claim.

More than a I have lodged a complain against Fidelity Auto&General debiting my account the 13th or 14th each month and not the 15th as per contract. This happens even if the 15th is on a week day. I wasted more than R100 airtime time to sort it out. They continue debiting before my pay date. I have send them emails. They assured me it will be rectified. For the past 3 months they debit again before the time. This result in my account being in a minus, which negatively impacts my credit rating. I want to alert people to be careful chosing Fidelity Auto & General.

i cancelled a policy with them in 2023 because of a claim no entertained stoo payment and reversed it they changed the reference and continued to debit daylight robbery i called the bank they also confirmed reference and amount changed and now they have this force debit where you cannot reverse or cancel a debit order. give me my money back

I am so disappointed with them, my car came back not fully repaired, it's been three weeks now, they are not contacting me and the car is with the panel beaters. I feel Auto and General is not reliable, I have been sending emails and calling they kerp on telling me that the assessor will contact me 😭😭😭

I'm still new on Auto & general so I don't have so much to tell