Kit & Kin Opiniões 

Resposta da Kit & Kin

11/09/2026

Hi Jan,

Thank you so much for your lovely review! 💚

We’re so happy to hear you’re loving the products and their gorgeous scent, and that our cruelty-free approach is important to you too.

Thank you for choosing Kit & Kin and for your support.

Fiorela 💚

Resposta da Kit & Kin

10/09/2026

Hello Neha,

thank you so much for sharing your feedback with us here and we are so very sorry to hear that our courier has let you down. We totally empathise with you how frustrating and disappointing this must have made you feel, so please accept our deepest apologies on behalf of our courier for this experience. We want to assure you that this will be raised with them and one of our team will be in touch with you shortly to confirm our refund.

Once again, we are truly sorry for the disappointment caused.

Best wishes,
Marta 💚

Resposta da Kit & Kin

10/09/2026

Hi Georgie,

We’re so sorry to hear about your experience, and we completely understand how disappointing and frustrating this must have been, particularly when you were expecting a next-day delivery. 😔

We can see that we have received one email from you, which came through to us on Tuesday. However, we’re concerned to hear that we did not receive your first email so we’ll be looking into this with our IT team to understand what may have happened.

A member of our Customer Care team will be in contact with you shortly to look into your order and get this resolved for you as quickly as possible.

We’re genuinely sorry for the inconvenience and for the experience you’ve had with us. 💚
Jade

Resposta da Kit & Kin

9/09/2026

Hello KL,

Thank you for taking the time to share your feedback, and we're so sorry to hear that our recent delivery changes mean you may no longer be able to purchase from us.

It is especially disappointing to hear this from someone who has supported Kit & Kin for some time and regularly enjoyed our cleaning products. We completely understand your frustration and want you to know that we hear your concerns.

Due to increasing delivery costs, we recently had to review our delivery charges, including those for some areas of the UK. As we use a third-party courier service, we are subject to the delivery costs charged to us. As a business, we always try to absorb as much of these costs as possible ourselves, but unfortunately there are times when this is simply no longer sustainable and we have to pass on part of the cost.

This was not a decision we made lightly, and we're genuinely saddened that it may mean losing valued customers such as yourself. We know that any increase in delivery costs can make a real difference when deciding where to shop, and we completely understand why you feel disappointed.

Thank you again for your support and for choosing our products over the years. We truly appreciate it and are very sorry that this change has left you feeling unable to continue shopping with us.


Warm wishes,
Marta 💚

Resposta da Kit & Kin

9/09/2026

Hi Victor,

Thank you so much for your lovely feedback! We’re delighted to hear you’ve found our service fast and efficient, and even happier that you’re loving our nappies. Thank you for choosing Kit & Kin! 💚😊
Jade

Resposta da Kit & Kin

9/09/2026

Hi San,

We’re really sorry to hear about your experience and that you’ve been left waiting for a response from us. 💚

A member of our team has now picked up your email and will be getting back to you directly as soon as possible to help get this resolved.

We’re sorry again for the frustration caused.

Fiorela 💚

Resposta da Kit & Kin

8/09/2026

Hi Liz

Thank you so much for taking the time to leave us such a lovely review! 💚

We’re so pleased to hear you’re loving the product and enjoying the scent too. It’s wonderful to know it’s working so well for you.

Thank you for choosing Kit & Kin and for your support!

Fiorela 💚

Resposta da Kit & Kin

8/09/2026

Hi Adriana,

Thank you so much for your lovely review 💚

We’re delighted to hear you’ve been enjoying our cleaning and laundry products throughout your pregnancy, and that you’ll be continuing to use them when your little one arrives. It’s also wonderful to hear you’re loving our Bump Oil! 🥰

Wishing you all the very best for the rest of your pregnancy and your exciting journey into parenthood. Thank you for choosing Kit & Kin! 💚
Jade

Resposta da Kit & Kin

8/09/2026

Hi Nicola,

Thank you so much for your wonderful review! 💚

We're delighted to hear that you found the perfect gift and that our team could help you choose something to suit your budget.

Thank you for choosing Kit & Kin. 💚

Carmen

Resposta da Kit & Kin

8/09/2026

Hello Muhammad,

thank you so much for trying our nappies and for your feedback shared with us here 💚

We totally understand that finding the right nappy for your little one is a very personal experience based on your baby's needs, so we are very happy to hear that you have found brand that works for you and your family 💚

best wishes,
Marta 💚

Resposta da Kit & Kin

7/09/2026

Hi Sue,

Thank you so much for your lovely review! 💚 We’re really pleased to hear you’re happy with the products and that your order arrived quickly. We really appreciate your support and hope to welcome you back again soon 😊
Jade

Resposta da Kit & Kin

4/09/2026

Hi Catriona,

Thank you so much for taking the time to leave us such a lovely review! 💚

We’re delighted to hear that you’re enjoying our laundry products and that they’re helping to keep your clothes clean, fresh, and smelling great.

Thank you for choosing Kit & Kin and for taking the time to share your experience with us. We truly appreciate your support.

Carmen

Resposta da Kit & Kin

4/09/2026

Hi Josephine,

Thank you for taking the time to share your feedback. 💚

We’re really sorry to hear that the Size 3 nappies weren’t the right fit for your little one and that your refund took longer than expected.

We can confirm that your refund has now been processed, and it should appear back in your account within 3–5 working days.

We’re sorry again for the inconvenience caused, and we appreciate your patience while we worked to resolve this.

Carmen

Resposta da Kit & Kin

3/09/2026

Hi Katie,

Thank you so much for taking the time to leave us such a lovely review! 💚

We’re so pleased to hear that you’re loving our products and that your delivery went smoothly. It’s wonderful to have you with us, and we’re so happy to hear you’ve had such a positive experience since making the switch!

Thank you for choosing Kit & Kin and for your support, it really does mean a lot to us.

Fiorela💚

Resposta da Kit & Kin

3/09/2026

Hi Tracy,

Thank you so much for your lovely review! 💚 We’re delighted to hear you’re happy with our wipes. It really means a lot to us that you took the time to share your feedback. 😊
Jade

Resposta da Kit & Kin

3/09/2026

Hi Bobbie,

Thank you so much for your lovely review! 💚 We’re delighted to hear you’re happy with the product and that it’s working so well for your daughter. 😊

We really appreciate your support!

Carmen 💚

Resposta da Kit & Kin

2/09/2026

Hi Robert,

Thank you so much for your kind review. 💚 We’re really pleased to hear you had such an efficient experience with us.

We truly appreciate your support.

Carmen

Resposta da Kit & Kin

2/09/2026

Hi Kayleigh,

Thank you so much for sharing such a thoughtful review! 💚

We’re absolutely delighted to hear how much you’re enjoying your first Kit & Kin order and that our hand wash and Magic Salve have already become favourites in your home.

It’s wonderful to know that the Magic Salve has helped soothe your son’s nappy rash and dry eczema patches. We understand how frustrating it can be when you’ve tried lots of different products, so we’re really pleased it has made a difference. 💚

Thank you also for your helpful feedback about the hand wash bottle and the travel-size Magic Salve. We’ll be sure to share these suggestions with our team.

We really appreciate you choosing Kit & Kin and your kind words about the quality of our products. We hope you enjoy exploring more of our range!

Carmen 💚

Resposta da Kit & Kin

2/09/2026

Hi Susan,

Thank you so much for your lovely feedback! We’re delighted to hear your order arrived quickly and safely packaged. We really appreciate your support! 💚

Jade

Resposta da Kit & Kin

1/09/2026

Hi Vartika,

Thank you for taking the time to leave us a review. 💚

We’re so sorry to hear that your parcel still hasn’t reached you, and we completely understand how disappointing it must be to have also felt that you weren’t receiving the communication you needed from us.

We can see that a member of our Customer Experience team has now been in touch with you directly and is helping to get this resolved for you as quickly as possible.

We’re truly sorry again for the experience you’ve had and hope we can get everything sorted for you very soon.

Fiorela 💚