The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.
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Leia as opiniões dos outros
We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... Ver mais
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As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... Ver mais
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Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Informações de contacto
CM3 8JE, Chelmsford, Reino Unido
- kittlephoto.com
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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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The photos are far too expensive
The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.
Stellar customer service for another…
Stellar customer service for another year.
Great quality of product . A happy customer once again.
My kids school use this company for…
My kids school use this company for school photos the picture quality is horrible nevermind horrible is an understatement such pictures for such a high price is an absolute scam for my money I wish I could rate zero I know it may seem harsh but they are that bad

Resposta da Kittle Photographic
I’m a professional photographer, my take
As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white….
Really bad light bounce on the face due to the flash lighting being setup incorrectly, and just plain boring photos. I mean I put in loads of effort to do a shoot with a single model, this company are setting up once to take photos of hundreds of children so spend the extra time and set it up correctly. My sisters child’s school had a company in and they were breathtaking and definitely worth the money. This company you would be better to get your child outside and use a phone, it would look much better. You have a large company with a lot of contracts, make sure your photographers have extensive studio skills before hiring

Resposta da Kittle Photographic
We used Kittle for our leavers…
We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again.
My only criticism, whilst I’m happy to check over grammar and punctuation, I did expect a minimum standard in that apostrophes are at least used correctly in the first instance. Otherwise, we’d definitely use them again.

Resposta da Kittle Photographic
Excellent quality and customer service for leavers hoodies.
The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They managed to deliver over 100 hoodies to our school with tight time constraints. The quality and design of the hoodies are excellent. Really thick material and perfect embroidery of the crest. Thank you!

Resposta da Kittle Photographic
disappointed with the photos received
I’m very disappointed with the photos I received. Not a single one met good quality standards, despite the high price.

Resposta da Kittle Photographic
terrible customer service not helpful…
terrible customer service not helpful at all will not purchase off these again web site confusing ended up with last year's photo why would I want an old photo no refund or any good will gesture offered

Resposta da Kittle Photographic
Dreadful quality photo
Dreadful quality photo, clearly have no experience photographing children as all the photos of the client and my child’s school looked very uncomfortable.

Resposta da Kittle Photographic

Resposta da Kittle Photographic
Excellent customer service
We have had excellent service from Kittle again this year and would recommend them for their professional manner and helpful attitudes.
All the photographers are a pleasure to work with and our account manager Molly, could not be more helpful. Great service

Resposta da Kittle Photographic
Having used this company for our school…
Having used this company for our school photos for a very long time, I only have positive things to say. All the photographers are very professional and work hard to make sure all our students are comfortable. The team who organise the day are also very helpful and if there are any issues with photos or deliveries they are dealt with promptly.

Resposta da Kittle Photographic
Excellent customer service and quick…
Excellent customer service and quick response to emails. Thank you, Dennis, for your wonderful help 🙏😊

Resposta da Kittle Photographic
VERY Disappointed- Complete waste of money!
I am very disappointed with my recent photo purchase. I paid just under £30 for two downloads, only to discover that the images were nearly identical. The only difference was a very slight opening of the mouth, which I could barely notice. Because of the watermark, it was impossible to see this before purchase, and had I known they were so similar I would never have bought both at such a high price.
I requested a refund as I felt I had been mis‑sold, but was refused on the grounds that there was a “difference.” In reality, the difference was so minimal it did not justify charging for two separate photos.

Resposta da Kittle Photographic
Stay away from this supplier & Extremely poor experience
Extremely poor experience. An obvious professional error was missed by both the photographer and their quality control, yet the company refused to correct it or offer any form of refund. Unprofessional service, zero accountability, and no customer care. I would strongly advise others to avoid this company. Multiple families have raised concerns and complaints about this company’s service. I have taken the initiative to consolidate this feedback and ensure that this photographer is not invited back to the school in the future.
Wonderful!
Kittle have taken the school photos of my daughter from Nursery through to Juniors (so far!) and its lovely to have such high quality photos through the years. Their customer service is brilliant - they really go above and beyond. Thank you so much for all your wonderful photos, and looking forward to many more!

Resposta da Kittle Photographic
First school photo
This company went to our daughters school for her first ever school photo. So disappointed, only one photo,no smile, poor quality. The person taking it obviously didn't care much.

Resposta da Kittle Photographic
This company goes to the school where…
This company goes to the school where my daughter is attending. Their photos are so poor and cheap. I don’t understand why school would give them the job. I could do better photos just with my phone. No theme, just white background, half body.. Ordering the photo is another bad experience. The price is nowhere to be seen until you proceed with the order. I would not pay £5 for the photo they offer. I guess the price is going to be between £15 to £30.. It’s a bad joke. We are not a poor family, but I won’t give them my business for a cheap bad job. Just principles.

Resposta da Kittle Photographic
Not a helpful company at all
Not a helpful company at all. A photo purchased previously was molded and cracking and sticking to the glass frame it was purchased in. Their only solution was to fork out for another picture.
The school were my kids go to used Kittle for a couple of years before changing back to the previous photography provider, and my experience was just one of many stories which was fed back to the school and prompted the change.
Avoid at all costs!

Resposta da Kittle Photographic
Great customer service
Great customer service!
I was initially sad to see the photos of my daughter had glare/reflection marks on her glasses from the flash, but when i emailed customer service for help, Dennis Tuni was very helpful and arranged for edits to be made. He helpfully explained that if i ordered a digital photo it wouldnt change online (to view a sample) but the updated versions be sent across to me, which they were in a very timely way. I was very impressed by the speed, and thoughtfulness of his support -especially at this very busy time of year! Thank you Dennis for all your help!

Resposta da Kittle Photographic
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