Kittle Photographic Opiniões 

299
TrustScore: 3 em 5

3,0

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Classificada 1 em 5 estrelas

The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.

Classificada 5 em 5 estrelas

We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... Ver mais

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Classificada 1 em 5 estrelas

As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... Ver mais

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Classificada 5 em 5 estrelas

Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Ver mais

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Informações sobre a empresa

  1. Aulas de fotografia

Informação fornecida por diversas fontes externas

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


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3,0

Aceitável

TrustScore: 3 em 5

299 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(299)

31 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

My kids school use this company for…

My kids school use this company for school photos the picture quality is horrible nevermind horrible is an understatement such pictures for such a high price is an absolute scam for my money I wish I could rate zero I know it may seem harsh but they are that bad

26 de junho de 2026
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you for your feedback, Kafui.
We are very sorry to hear that you were disappointed with the quality of your photographs.
Please could you contact our Customer Service team at info@kittlephoto.com with your Photograph ID or Order Number? We will then be able to investigate this further and do our best to resolve the issue for you.

Classificada 1 em 5 estrelas

I’m a professional photographer, my take

As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white….
Really bad light bounce on the face due to the flash lighting being setup incorrectly, and just plain boring photos. I mean I put in loads of effort to do a shoot with a single model, this company are setting up once to take photos of hundreds of children so spend the extra time and set it up correctly. My sisters child’s school had a company in and they were breathtaking and definitely worth the money. This company you would be better to get your child outside and use a phone, it would look much better. You have a large company with a lot of contracts, make sure your photographers have extensive studio skills before hiring

14 de junho de 2026
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Resposta da Kittle Photographic

Thank you for your feedback, Daniel. We always aim to deliver high-quality photography and prints, so we're sorry to hear that you were disappointed with the lighting and overall quality of your photograph. Please could you contact our Customer Service team at info@kittlephoto.com with your Photograph ID? We will investigate this as a matter of urgency and do our best to resolve the issue for you. With regards to the white background, this is a style chosen by the school, and unfortunately, we are unable to make changes to that aspect of the photograph.

Classificada 5 em 5 estrelas

We used Kittle for our leavers…

We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again.

My only criticism, whilst I’m happy to check over grammar and punctuation, I did expect a minimum standard in that apostrophes are at least used correctly in the first instance. Otherwise, we’d definitely use them again.

3 de junho de 2026
Opinião espontânea
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Resposta da Kittle Photographic

Thanks for the lovely comments Julie. We do stress that all content supplied for yearbooks is used as supplied and that we do not edit or grammar/spell/punctuation check. If you can let me know which school you are from on leavers@kittlephoto.com I'd like to look into your comment re apostrophes as we are always keen to improve. Hope to see you again for 2027.

Classificada 5 em 5 estrelas

Excellent quality and customer service for leavers hoodies.

The service and products from Kittle Photographic are wonderful and I thoroughly recommend them for your leavers hoodies. Kate was so helpful and always responded quickly to my many queries. They managed to deliver over 100 hoodies to our school with tight time constraints. The quality and design of the hoodies are excellent. Really thick material and perfect embroidery of the crest. Thank you!

30 de abril de 2026
Opinião espontânea
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Resposta da Kittle Photographic

Thanks for the lovely review Catherine. It was an absolute pleasure to work with you and we are glad that the hoodies were so well received. Hope to work with you again for 2027!

Classificada 1 em 5 estrelas

disappointed with the photos received

I’m very disappointed with the photos I received. Not a single one met good quality standards, despite the high price.

9 de março de 2026
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Resposta da Kittle Photographic

Hello Cristina, thank you for your feedback. We’re very sorry to hear that you were disappointed with the photographs taken.
We’d really like the opportunity to look into this for you and see if there’s anything we can do to help. Please could you contact us at info@kittlephoto.com with your child’s photo ID? We look forward to hearing from you and assisting further.

Classificada 1 em 5 estrelas

terrible customer service not helpful…

terrible customer service not helpful at all will not purchase off these again web site confusing ended up with last year's photo why would I want an old photo no refund or any good will gesture offered

31 de outubro de 2025
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Resposta da Kittle Photographic

We are very sorry to hear about your experience with us, Jo, and we do appreciate you taking the time to leave your feedback.
We always aim to provide a clear and straightforward website experience, and I am really sorry that this felt confusing. Please rest assured that we have taken your comments on board, and we will be reviewing this further to see how we can improve the customer online ordering experience moving forward.

Classificada 1 em 5 estrelas

Dreadful quality photo

Dreadful quality photo, clearly have no experience photographing children as all the photos of the client and my child’s school looked very uncomfortable.

9 de dezembro de 2025
Opinião espontânea
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Resposta da Kittle Photographic

Hello Daniel, thank you for taking your time to leave us feedback. We are very sorry to hear that you were disappointed with the quality of the photographs. Our aim is always to capture natural and comfortable images of the children. Please could you email info@kittlephoto.com with the photo ID of the image in question, and we will be happy to investigate further to see if there is anything we can do to assist you.

Classificada 5 em 5 estrelas

school photo

Great Photos. Prompt service, Just amazing!!!!

18 de dezembro de 2025
Opinião espontânea
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Resposta da Kittle Photographic

Thank you for your wonderful feedback, Salome. We very much appreciate it.

Classificada 5 em 5 estrelas

Excellent customer service

We have had excellent service from Kittle again this year and would recommend them for their professional manner and helpful attitudes.
All the photographers are a pleasure to work with and our account manager Molly, could not be more helpful. Great service

17 de dezembro de 2025
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Resposta da Kittle Photographic

Thank you for your wonderful 5-star review Vicki. We are ever so pleased to hear that you have been happy with our services. I will also be sure to pass your lovely feedback on to Molly as well!

Classificada 5 em 5 estrelas

Having used this company for our school…

Having used this company for our school photos for a very long time, I only have positive things to say. All the photographers are very professional and work hard to make sure all our students are comfortable. The team who organise the day are also very helpful and if there are any issues with photos or deliveries they are dealt with promptly.

29 de setembro de 2025
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Resposta da Kittle Photographic

Thank you so much for your lovely review and continued support.
We’re delighted to hear that you’ve had positive experiences with our photographers and team. It’s great to know the children feel comfortable and that any queries are dealt with promptly. We really appreciate you taking the time to share this feedback.

Classificada 5 em 5 estrelas

Excellent customer service and quick…

Excellent customer service and quick response to emails. Thank you, Dennis, for your wonderful help 🙏😊

15 de dezembro de 2025
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Resposta da Kittle Photographic

Thank you so much for your 5-star review Haval. We’re really pleased to hear you were happy with the customer service and quick responses, and we’ll be sure to pass your kind words on to Dennis.

Classificada 1 em 5 estrelas

VERY Disappointed- Complete waste of money!

I am very disappointed with my recent photo purchase. I paid just under £30 for two downloads, only to discover that the images were nearly identical. The only difference was a very slight opening of the mouth, which I could barely notice. Because of the watermark, it was impossible to see this before purchase, and had I known they were so similar I would never have bought both at such a high price.

I requested a refund as I felt I had been mis‑sold, but was refused on the grounds that there was a “difference.” In reality, the difference was so minimal it did not justify charging for two separate photos.

26 de novembro de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you for taking the time to share your feedback, and I am very sorry to hear that you are disappointed with your recent purchase.
We understand your concerns regarding the similarity between the images, and we appreciate that the watermark can make it difficult to fully view the finer details prior to purchase.
For future reference, if you hover over the image with your cursor, it will zoom in and display a clearer, watermark-free version to help you see the differences more easily before placing an order.
With regards to your refund request, as per our terms and conditions online, we are unfortunately unable to offer refunds or exchanges on photographs as these are personalised items. We are very sorry that on this occasion you felt mis-sold. Please rest assured that I have passed your feedback on to the relevant team so it can be considered as part of ongoing improvements.

Classificada 1 em 5 estrelas

Stay away from this supplier & Extremely poor experience

Extremely poor experience. An obvious professional error was missed by both the photographer and their quality control, yet the company refused to correct it or offer any form of refund. Unprofessional service, zero accountability, and no customer care. I would strongly advise others to avoid this company. Multiple families have raised concerns and complaints about this company’s service. I have taken the initiative to consolidate this feedback and ensure that this photographer is not invited back to the school in the future.

17 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Wonderful!

Kittle have taken the school photos of my daughter from Nursery through to Juniors (so far!) and its lovely to have such high quality photos through the years. Their customer service is brilliant - they really go above and beyond. Thank you so much for all your wonderful photos, and looking forward to many more!

27 de novembro de 2025
Opinião espontânea
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Resposta da Kittle Photographic

Thank you for your wonderful 5 star review Laura. We’re delighted to hear you’ve been happy with the photos over the years and really appreciate your kind words about our service. Thank you for your continued support and we look forward to capturing many more memories for you.

Classificada 1 em 5 estrelas

First school photo

This company went to our daughters school for her first ever school photo. So disappointed, only one photo,no smile, poor quality. The person taking it obviously didn't care much.

24 de novembro de 2025
Opinião espontânea
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Resposta da Kittle Photographic

Thank you for taking the time to share your feedback Daniel, and I’m very sorry to hear that you were disappointed with your daughter’s first school photograph.
We understand how important these early memories are, and it’s disappointing to hear that the experience and image did not meet your expectations.
If you would like us to look into this further for you, please contact us at info@kittlephoto.com with your photograph details, and we will be happy to assist.

Classificada 1 em 5 estrelas

This company goes to the school where…

This company goes to the school where my daughter is attending. Their photos are so poor and cheap. I don’t understand why school would give them the job. I could do better photos just with my phone. No theme, just white background, half body.. Ordering the photo is another bad experience. The price is nowhere to be seen until you proceed with the order. I would not pay £5 for the photo they offer. I guess the price is going to be between £15 to £30.. It’s a bad joke. We are not a poor family, but I won’t give them my business for a cheap bad job. Just principles.

14 de novembro de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you for taking the time to share your feedback Pet.
We are very sorry to hear that you are disappointed. The style of photography and choice of backdrop is agreed in collaboration with each school prior to the session, so these aspects can vary depending on the school’s preferences for their pupils’ photographs. Please be aware, for individual photographs, we do offer our 'Family Pack' for £12.95, which includes our largest print along with multiple smaller sizes. If you would like to discuss any options further, please do not hesitate to contact us at info@kittlephoto.com and we will be happy to help.

Classificada 1 em 5 estrelas

Not a helpful company at all

Not a helpful company at all. A photo purchased previously was molded and cracking and sticking to the glass frame it was purchased in. Their only solution was to fork out for another picture.

The school were my kids go to used Kittle for a couple of years before changing back to the previous photography provider, and my experience was just one of many stories which was fed back to the school and prompted the change.

Avoid at all costs!

19 de novembro de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

I’m very sorry to hear about the condition of your photograph Graham.
We would really appreciate the opportunity to look into this further for you. Please do contact us at info@kittlephoto.com
with your order number, and we will do our best to see if there is anything we can do to help.

Classificada 5 em 5 estrelas

Great customer service

Great customer service!
I was initially sad to see the photos of my daughter had glare/reflection marks on her glasses from the flash, but when i emailed customer service for help, Dennis Tuni was very helpful and arranged for edits to be made. He helpfully explained that if i ordered a digital photo it wouldnt change online (to view a sample) but the updated versions be sent across to me, which they were in a very timely way. I was very impressed by the speed, and thoughtfulness of his support -especially at this very busy time of year! Thank you Dennis for all your help!

13 de novembro de 2025
Opinião espontânea
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Resposta da Kittle Photographic

Thank you so much for your wonderful 5-star review H.W.
We’re really pleased to hear that Dennis was able to help resolve your query and that you’re happy with the updated images. It’s great to know his support was both clear and timely.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind words on to Dennis.

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