Kittle Photographic Opiniões 

300
TrustScore: 3 em 5

3,1

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Classificada 5 em 5 estrelas

This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Ver mais

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Classificada 1 em 5 estrelas

The photos are far too expensive. I don't want a family pack with 10 copies of the same photo, I would like one copy of each of the photos but this isn't an option.

Classificada 1 em 5 estrelas

As a photographer myself, the photos this company takes are dreadful quality. They advertise on the website all these different backgrounds they have, yet they use plain white…. Really bad light boun... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We used Kittle for our leavers yearbook. The customer service was exceptional. We’d definitely use them again. My only criticism, whilst I’m happy to check over grammar and punctuation, I did expe... Ver mais

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Informações sobre a empresa

  1. Aulas de fotografia

Informação fornecida por diversas fontes externas

With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

300 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente leva mais de um mês para responder

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3,1

Todas as opiniões

(300)

31 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible print quality

Terrible print quality, Terrible photography. Horrible white back ground.
I paid for a cardboard frame only for it to be further ruined with company logo on the front corner.

8 de maio de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

We’re very sorry to hear that you’re disappointed with your order Lucy. We always aim to deliver high-quality prints and photography, so it’s disappointing to learn that you were not happy on this occasion.
Regarding the print quality, we’d really appreciate the opportunity to look into this for you. Please contact us directly with your order details, and our team will be happy to investigate further.
As for the white background, this is a decision made by the school, and unfortunately, we’re unable to make changes to that aspect of the photograph.
In terms of the logo on the frame, we include this detail clearly in the product images online so customers are aware prior to purchasing. However, we rest assured that your feedback has been noted and we will pass this onto the relevant departments to ensure that this is clearer for customers.

Classificada 1 em 5 estrelas

Continual disappointment

For the last three years I have been met with disappointment for both of my children’s class photo and individual photo. It’s like the photographers don’t think about what they are doing. Just received my daughters year 6 class photo and honestly I’m sad and again disappointed, not only for me but for her as this is her last year at primary and this is what we are receiving. Not even a whole class photo, split into small groups of 3 and 4 and then all put into one photo like a collage. Not impressed at all. Overpriced and terrible photos!

1 de maio de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you for taking the time to share your feedback Richard. We're truly sorry to hear that you were disappointed with your child's photographs. Please note that while we typically capture one image per child, there are occasions where additional photographs may be available and would be happy to discuss any adjustments you'd like made to the photograph. Regarding the style of the recent group photo, this is a format chosen in agreement with the school. However, we do appreciate that preferences vary. We would greatly appreciate the opportunity to look into this further. Please don’t hesitate to contact us on 01245 401313 or via email at info@kittlephoto.com, and we will do our best to help you.

Classificada 1 em 5 estrelas

We haven't received the printed class…

We haven't received the printed class picture for over a month, which is also overpriced! They don't care how the child looks in the picture, and they don't fix any minor mistakes in the pictures! (sticker on the sweater) The color of the digital picture is horrible, but at least it can be downloaded immediately!

23 de abril de 2025
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you for your review Flora. We're very sorry to hear that you haven’t yet received your order. Please could you get in touch with us directly and provide your order number so we can look into this as a matter of priority? With regard to edits to the photographs, we are only able to make changes if specifically requested by the parent or guardian of the child. That said, we do offer an editing service and would be happy to make any adjustments upon request of your child if required. As for the colouring of the digital download, we’d be grateful for the opportunity to investigate this further and resolve the issue as soon as possible. Please don’t hesitate to contact us directly so we can assist you.

Classificada 1 em 5 estrelas

Poor work quality

This company does pictures for the school. Once a year they come to take pictures. Few years ago there were 3 pictures to choose from, now only one shot, for £18 digital copy. They never check if the kid is keeping their normal face or something is wrong with their clothes. 2 years a a row pictures go terribly wrong. The kid does not look himself on the picture and everyone say so. Also I could not get a picture of my own kid last year, reached out to them, they said contact the school, school said that KP should have given me access etc. in the end I have no pictures or even chance to see them. I would be much happier if they will have one class photo and one portrait.

26 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I ordered my daughter’s school photo but never received it.
After some email tennis it transpired that I had made a typo on my email address.
Hayley Martin was helpful, patient and even phoned me to ensure everything was ok.
First class customer service.
Dave Dew
Trefriw
North Wales

11 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

My son’s school used them for photos…

My son’s school used them for photos and there was only one photo “choice” plus nearly £5 delivery on top of 2 cardboard frames for £14.25. Very disappointing

2 de dezembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hello Allis, We hope you had a wonderful festive season. Thank you for sharing your feedback with us.
The number of photographs taken per child depends on several factors, including the time allocated for the photographer to capture images of the entire school and the number of photographs the school requests for each child for their school system.
We are also proud to offer a wide range of products at various price points, starting at just £12.95 for our family package, which includes more than 10 prints.
If you would like to explore the available options, please don’t hesitate to reach out to us directly at info@kittlephoto.com or by calling 01245 401313. Our team is available Monday to Friday, between 8am-4pm.

Classificada 5 em 5 estrelas

I’ve orderd quite few things for my…

I’ve orderd quite few things for my daughter I must say I was well impressed I really love them worth every penny, and was fast delivery to school

12 de dezembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Thank you so much for your kind words and positive feedback Shazia! We’re thrilled to hear that you’re impressed with the items you ordered for your daughter and that they met your expectations.
It’s wonderful to know you found them worth every penny and appreciated the fast delivery to the school. Your satisfaction means a lot to us.

Classificada 1 em 5 estrelas

Expensive and disappointed

Quality of photographs were really good. However, frames arrived damaged and I spent just over £75 to purchase the photos. Was very disappointed with what you get for your money. Prints were small and they weren’t pre cut to put it in frames. The frames were white and had their company logo on them which I didn’t want. Very high price for what you get for it. Sadly would not recommend.

10 de dezembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hello Jay, we sincerely apologise to hear that your order arrived damaged. Please rest assured that we are committed to resolving this issue for you as quickly as possible.
Could you kindly email us at info@kittlephoto.com or contact our customer service team on 01245 401313 with your order number? This will allow us to investigate and address the matter promptly.

Classificada 1 em 5 estrelas

Absolutely awful customer service

Absolutely awful customer service. Have a call centre to solve issues so passed from one person to another and a lot of 'I don't know let me put you on hold.' A photography experience should be a personal experience with a photographer not a call centre. Had pictures taken in September...still not had them rubbish

6 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very expensive and disappointed

Very expensive and disappointed. I order my son’s picture for £23 and I couldn’t downloaded after I complained they said I will get a printed one as-well because of the issues experienced to find latter on that they won t send it anymore and it was just a miss understanding. Is not even a good picture. Not professional at all.

4 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I was struggling to order what I needed as the code my child's school gave did not work. I spoke to the customer service team who put me through to Hayley and she managed to sort everything out for me. She was really helpful, patient and was able to navigate me around the problem.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hayley Martin

I had an issue with finding one of my child pictures as I didn’t get the code from the school. But Hayley Martin was very calm and professional in helping me to find the code more than that very fast in replying by email! Normally It takes days to get email reply but she was very fast and helpful! I really appreciate her help!

27 de novembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hello Nirusha, thank you so much for sharing your experience with us! We’re delighted to hear that Hayley was able to assist you so efficiently and professionally. We are always here to support you, so should you need any further assistance, please don’t hesitate to reach out.

Classificada 4 em 5 estrelas

Excellent service and choices of gifts

Excellent service, made an error on ordering and this was easily rectified by the team! Special thanks to Hayley who did an excellent job! Thumbs up!

One star minus is because of the cost of one digital photograph, which I didn't order. But there are other options / gifts and special offers that are much more affordable. Do check out.

26 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

£23 for a single photo download

£23 for a single photo download. That is £23 for ONE Photo, that you will then need to pay attentional cost to print, at a reasonable price at you local shop because this company will charge rates that will make your head spin for printing. Avoid. Avoid. Avoid.

21 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very very expensive

Very very expensive.
Lots of school complaints about colour changing/filters.
YOU DO NOT GET OWNERSHIP OF YOUR PHOTO UNLESS YOU PAY FOR THE DIGITAL COPIES.
Awful service, wish my school used a different company.

15 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

refused to replace my missing photos

This company has refused to replace my missing photos because I reported the issue outside their 28-day discretionary period. On top of that, their customer service has been unprofessional, focusing on irrelevant details rather than addressing the actual problem.

12 de novembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hello Agnes, Thank you for your feedback. We have a 28-day period for reporting missing items, and I apologise if this was not clear. This policy is outlined in our terms and conditions on our website for customers to view. I’m also truly sorry that your enquiry was not handled in a way that met your expectations. Ensuring a positive experience is important to us, and we value the opportunity to improve.

Classificada 2 em 5 estrelas

Expensive yet poor-quality school photos.

No preparation (collars half in, clothes crumped, generally messy), no editing and very expensive.

5 de novembro de 2024
Opinião espontânea
logótipo da Kittle Photographic

Resposta da Kittle Photographic

Hello Ben, thank you for your feedback. Regarding the children's appearance and uniforms, our photographers are unable to comment on this directly, as we aim to avoid causing any upset or discomfort to the children. We advise for the teachers to check the children's uniforms while they line up and prepare for their photographs. However, we do offer an editing service and are able to inquire if any amendments can be made. If you would like us to look into this further for you, please feel free to contact us directly at info@kittlephoto.com or call us on 01245 401313 with your child's photograph ID, Monday to Friday, between 8am and 5pm.

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