Kiwi Opiniões 

It's the worst travel OTA company.

(Booking id : 679256655) I bought 6 tickets to Korea on 9/15 and canceled it within 24 hours.

However, only one of the stops was refunded, and the other one was not canceled or refunded.

I didn't get a refund of 3.5 million won (about $2500).

The customer service center is not connected and only operates with AI.

Kiwi.com is de slechtste website die ik ooit gebruikt heb om vliegtuigtickets te boeken! Tickets gekocht, de dag erna een bericht gekregen dat "de prijs helaas gestegen is voordat het ticket gereserveerd kon worden", ticket plots €84 duurder! We hadden 24u om te beslissen of we het prijsverschil zouden bijbetalen, of dat we ons geld terug zouden krijgen. We hebben voor de laatste optie gekozen en het ticket opnieuw gekocht via een andere, betrouwbaardere website. Nu maar hopen dat we ons geld inderdaad terugkrijgen!

J'ai fait un voyage en passant par eux. Mon vol retour a été annulé, ils m'ont prevenu 5 h apres, j'ai loupé ma correspondance. Le service client est inexistant. Aucune solution proposée.
A FUIRRRR, sinon vous allez le regretter.....

Me vendieron un pasaje que no existía y el reembolso me lo iban a dar en 10 días

**Kiwi.com is the worst third-party travel platform I’ve ever used.**

I booked a flight to Cancun on September 12th(booking number :#678728721) and requested a cancellation within 30 minutes of booking. Despite this, Kiwi.com has still not contacted the airline to process the cancellation. I called the airline myself and was informed that if the cancellation request is received within 24 hours, I am eligible for a refund.

However, Kiwi.com is delaying the process and has not sent the cancellation request to the airline. I have already contacted Kiwi.com by phone, but all I get is vague reassurance that they are “processing” it, with no real action or urgency. It seems like they are either unwilling to refund my money or simply extremely inefficient.

I do not want to lose my refund due to Kiwi.com’s delay in contacting the airline within the 24-hour cancellation window.

**If you care about your money and your travel plans, NEVER use Kiwi.com.** This has been one of the most frustrating experiences of my life.

Kiwi.com is one of the worst travel platforms I’ve ever used.
My Vietjet flight to Sydney (Booking No. 600518391) on October 1st was canceled by the airline. I submitted a refund request on August 25th, but I have received absolutely no response from Kiwi.com.

The airline is ready to refund, but Kiwi.com clearly has no intention of returning the money. They ignore emails, and their customer service is practically nonexistent. It feels like they are deliberately avoiding responsibility.

This company wastes time, ruins travel plans, and keeps customers’ money. I will never use Kiwi.com again and strongly warn others to stay away from this platform.

Date of experience: August 25, 2025

Nos vendieron un vuelo de Turquía a España que no existía, aun estando en el aeropuerto e intentando contactar con ellos ( que fue un suplicio) seguían diciendo que el vuelo existía que facturaremos en un mostrador que no existía. Después de 3 horas al teléfono conseguimos que nos reubicaran en un vuelo que nos llevo a nuestro destino 16 horas más tarde.
Un servicio patético. no hay profesionalidad. No lo recomiendo

“This company is completely unreliable. I cancelled my flight over three months ago and have yet to receive my refund. Their customer support is non-existent—only automated responses with no real assistance. This feels like a scam, and I strongly advise others to avoid them

Mit Kiwi Flug gebucht für 4 Personen . Eine Person bekam Hin & Rückflug E-Tickets. 3 Personen nur für Rückflug E-Tickets ,der Hinflug mussten wir am Flughafenschalter einbuchen . War etwas verwirrend und ungutes Gefühl . Nach E- Mail und Telefonat mit Kiwi , verlief alles gut. Weshalb 4 Sterne ?! Mit den E-Tickets wäre es entspannter wenn alle ( Hin-Rückflug) die Tickets gehabt hätten.
Bei Verspätungen kommt von Kiwi eine Info, sowie für Check In und welches Terminal .
Buchen bei Kiwi würde ich wieder … denn auch bei anderen Anbieter hatten wir schon um einiges mehr Stress.

I will never use this company again !!!
Booked a return flight for 4 people !
The outward flight was cancelled due to air traffic control ,
The airline confirm that they have refunded , but back to Kiwi !
I cannot get it ! Despite many ‘online chats ‘ !!
I have even sent confirmation from the airline !
Would recommend not to use !

Booked a trip that required me to take my bags after the first flight, leave departures and then check-in again to catch my connecting/2nd flight. The trip was advertised on Kiwi with a “Connection Protection” which states if you miss your second flight Kiwi will reimburse for any fees incurred to resume your journey.

The first flight was slightly delayed and security was very busy at Madrid airport when we were trying to catch our second flight so we missed the connection.

Started a customer services case as advised by Kiwi only to get told we will not cover you even though your trip was protected. Here is their response:

[Additional Expenses:
Unfortunately, Kiwi. com does not cover additional expenses such as independently booked tickets unless there is a significant involuntary disruption. We recommend contacting the airline directly for any claims regarding the ticket you purchased.
Next Steps:
If you have travel insurance, you may wish to submit a claim with all supporting documents.
For any further questions about your booking, feel free to reach out.]

If I could give 0 stars I would. Purchased a return flight to Paris for 3 people. Took 425 pound from bank but no confirmation email. No receipt thankfully my gut told me within minutes something was wrong as their chat has said my booking was in an unpaid state. I called my bank the reversed the payment immediately. I'm getting Automated emails from KIWI with no actual customer service or resolution . AVOID AVOID ITS A SCAM

Kulturalne,szybkie,kompetentne załatwienie pomocy dla osoby niepełnosprawnej.

Gestione un reembolso el 22 de junio, la compañia aerea (Aegian) me confirma por correo electronico que el 2 de julio efectuo el reembolso a Kiwi, y hoy a 20 dias Kiwi me sigue diciendo que no tiene noticias.
Una falta de respeto y una practica comercial repudiable

Booked flights to bilboa and the internal flights got cancelled so had to book our own in airport kiwi basically washed its hands with us and we lost our money you might as well speak to a wall as they didn’t want to know

ALDRIG ALDRIG bestille ved dem…… Down loader deres app som lige er ude af drift den dag man skal cheke ind, skriver til dem 🙈og får at vide at det er gratis i lufthavnen, men NEJ måtte betale 10 euro . To andre par havde oplevet akkurat det samme . BETAL 100kr ekstra og book ved fly selskabet direkte, så slipper i for alt det bøvl vi havde - kiwi og det bliver kun dyre, lad være med at bruge dem mvh Joan Jespersen

Kiwi keeps a refund already issued by the airline!
We booked an Iberia Express flight via Kiwi. The flight was cancelled by the airline, and the refund was issued on June 20th, 2025 — we have written proof from Iberia.

Despite this, Kiwi is still refusing to transfer the money back to us, claiming “ongoing processing”… while they’ve had the funds for weeks.

Customer service just sends generic replies with no real action. We provided official proof of refund, and yet Kiwi continues to stall.

This is completely unacceptable — Kiwi is keeping money that does not belong to them. If the refund is not processed within 72 hours, we will pursue legal action and escalate publicly.

⚠️ Avoid at all costs. There is zero security with Kiwi, even when the airline refunds.

Ho avuto un problema con la kiwi 2.
Ho contattato telefonicamente l azienda e la signora Giulia, con cortesia, competenza e soprattutto massima disponibilità è riuscita a risolvere tutto in poco tempo.

I had to cancel a flight back n October 2024 due to a family accident. I have been trying to get an email from Kiwi to show I didn't get a refund for my travel insurance. They say "we don't provide this" or they say "we'll ask our specialized team to look into this" or some other rubbish. Never once have they actually helped in 9 months of asking them!

I asked for their UK address to begin legal action and they smugly told me they don't have a UK entity.

Horrible service. DO NOT give them your money.

Never use it. It's the infamous Kiwi. It's been rescheduled due to a problem with the airline, but they don't even refund it. Never use it again. Never use it by anyone else