Klarity Cancer Screening Opiniões 

369
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost! UPDATE: I love how this company attem... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Booked 2 lat flows at short notice (arrived in less than 2 days) to take abroad and use for the return home requirement. App used was fine, only stress was slow internet speed which meant we had to tr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really good experience with standard antigen tests with video call needed for family of 4 to travel to USA. Charlotte explained everything step by step and made us feel at ease throughout the whole pr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wir hatten eine Kreuzfahrt mit Start von Singapur aus gebucht und benötigten für uns 10 Personen einen kurzfristigen Coronatest. Mit dem 10er Lizenzpaket hatten wir eine kostengünstige Lösung gefunde... Ver mais

Informações sobre a empresa

  1. Consultor de saúde pública

Escrito pela empresa

Klarity provides cancer screening programmes.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

369 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as opiniões

(369)

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Classificada 1 em 5 estrelas

Worst Test provider

Worst Test provider. We both test in Germany - no test, no refund, phone do not work saying something about partner not being available. DO NOT USE THIS PROVIDER!

4 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Martin,

unfortunately we can not locate your order details through this platform and we are sorry to hear that you had a bad experience. You could email us at hello@getklarity.shop to discuss this further if you wish.

Kind Regards,

Klarity

Classificada 2 em 5 estrelas

i have 3 daughters-unfortunately

i have 3 daughters-unfortunately, when the certificates came for the kids the day b4 we were to travel, out of the 3 certificates only one had correct details. ie all the certificates had the same daughters name ie. francesca. this was highly stressful in terms of rectifying this mistake and took numerous to mention phone calls/emails and did not get resolved until 7pm

4 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Linda,

unfortunately we can not locate your order details through this platform and we are sorry to hear that you had difficulties receiving the certificates in the correct names . You could email us at hello@getklarity.shop to discuss this further if you wish.

Kind Regards,

Klarity

Classificada 4 em 5 estrelas

Easy to order and tests turned up on…

Easy to order and tests turned up on time. Uploaded info on app and received certificates really quickly

3 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hi Karen,

Thank you for taking the time to leave us a review, we really appreciate it.

Kind regards,

The Klarity Team

Classificada 5 em 5 estrelas

Highly recommend Klarity

We went to Greece recently and used Klarity for our day 2 lateral flow test coming home. The service was great: clear communication, responsive to emails, quick issuance of certificates. Highly recommended!

3 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hi Izette,

Thank you for taking the time to leave us with a review. We really appreciate it.

We hope you had a good trip to Greece.

Kind regards,

The Klarity Team

Classificada 3 em 5 estrelas

Loved the concept of the service but…

Loved the simplicity of the concept but after uploading the video via the app had to keep checking the app and it said failed. Managed to find an email address somewhere as starting to panic with timings so tight before flying out and having to possibly book a local test. It did get sorted by emails (there was nothing wrong with the way I'd done the test) but was stressful waiting.

3 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hi Becky,

Thank you for taking to the time to leave us feedback and a review, we really appreciate it. We apologises that you had this experience with the video upload. This can be due many variables (i.e. internet or size of video) and we are constantly working on improving this.

Please don't hesitate to email us if we can help further - Hello@getklarity.shop

Kind regards,

The Klarity Team

Classificada 3 em 5 estrelas

App Failure

Worked great in the UK and in Croatia when having to prove our fit to fly, however, the app crashed and we were unable to log on to it to retrieve the certificate.
Luckily we found an email in JunkMail but not ideal when you are already at the airport with little other choice.

2 de novembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Really poor

Really poor - site had a problem- 24 hours later still cannot receive certificate- would not recommend this company as had to chase and no further forward - have no idea what happens if I cannot submit certificate - suggest try a different company

1 de novembro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Jackie,

unfortunately we can not locate your order details through this platform and we are sorry to hear that you had a bad experience. You could email us at hello@getklarity.shop to discuss this further if you wish.

Kind Regards,

Klarity

Classificada 1 em 5 estrelas

Problematic

The kit was delivered promptly and was straightforward to order. Inside the test was very much as you'd expect and everything was present. The bad review is because of the following: The website has no telephone number on it - the COVID-19 testing is often done on a timetable and it's vital that customers can contact for advise and assistance when things go wrong. The website says that the booking reference (needed for UK repatriation passenger locator forms) would be emailed. They are not - they are hidden in the App which has to be installed to use. The App didn't work well and would continuously crash when trying to upload photos of the test. The only way to continue was to use a web-app which is not clearly signposted from the main website at all. Even then it crashed several times before accepting the photos/videos. Communication methods, a working app and accurate advice is not rocket science.

31 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Patrick,

we are very sorry to hear that you were not able to find the reference booking number in your app. It is located under 'My Orders', 'Order ID' and you will see the numbers for each test there. We are constantly improving our app and there are new updates available. You could email us at hello@getklarity.shop to discuss this further if you wish.

Kind Regards,

Klarity

Classificada 5 em 5 estrelas

Invaluable help

Invaluable help , excellent customer service
Used the same company for my last holiday , the upcoming and if required will definitely be using them for the next
Good value in comparison to other sites

28 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Customer Service

A very efficient customer service team. Very prompt in responding to my email, unlike other firms who usually take at least 24hrs to respond. The response, l received, showed concern & a desire to resolve the issue promptly. Which it was.
Can't praise the service l received any higher. Exceptional.

28 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Christine,

thank you for your review, we highly appreciate your feedback.

Kind Regards,

Klarity

Classificada 5 em 5 estrelas

Really easy to use

Really easy to use, helpful and efficient.

Would recommend to others!

28 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Elliott,

thank you for reviewing our services.

Kind Regards,

Klarity

Classificada 1 em 5 estrelas

Ordered my lateral flow test on the…

Ordered my lateral flow test on the 22/10 for day 2 test it’s now 27th still haven’t received this yet Hermes delivery totally rubbish I should be testing today but this won’t happen emailed Klarity said it whould be here

27 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Grin,

unfortunately we can not locate your order details through this platform and we are sorry to hear that Hermes failed to deliver your test kits on time. You could email us at hello@getklarity.shop to discuss this further if you wish. We believe you have requested a refund.

Kind Regards,

Klarity

Classificada 4 em 5 estrelas

Quick efficient service

27 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Customer,

thank you very much for taking the time to review our services.

Kind Regards,

Klarity

Classificada 5 em 5 estrelas

Brilliant support from Klarity

Brilliant support from Klarity. All very professional. Reply to email queries really quickly.
Highly recommend

27 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Customer,

thank you for the review, we are glad to hear our team was able to assist.

Kind Regards,

Klarity

Classificada 4 em 5 estrelas

I was having issues changing our time…

I was having issues changing our time to be within 72 hours. With a few emails it was resolved with ease

26 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Tanya,

glad our team could help, thank you for the review, it is highly appreciated.

Kind Regards,

Klarity

Classificada 1 em 5 estrelas

Very very poor

The app wouldn't work and there is no way to send the video of yourself doing the test.
There is no way of asking for help. There is no email address to ask for help.
You are left high and dry in a foreign country with no way of getting your test to fly a complete disaster.
In the end we sent via the app everything but the video and you still issued us certificates without a video of us taking the test. What a joke.

24 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Jeremy,

very sorry to hear that you experienced problems uploading through the app, please aways ensure you are on the latest version. You can access your account also through our web app https://web.getklarity.io and upload from there. Our help desk email is hello@getklarity.shop and we are happy to assist you.

Kind Regards,

Klarity

Classificada 5 em 5 estrelas

My order came on time for the purpose…

My order came on time for the purpose of travelling with my family. Very reasonable price for antigen test. My children’s test result came through email. I would recommend Klarity service to friends

23 de outubro de 2021
Opinião espontânea
logótipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Bisi,

thank you for taking the time to review our products and services, we highly appreciate your feedback.

Kind Regards,

Klarity

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